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Betvictor Casino

Our Rating CasinoRank
7/10
CasinoRank
Player Rating 55 reviews
6.6/10
55 reviews
Complaint Response 18 complaints
5 days avg. 18 complaints
What we like
  • Live chat open 24/7
  • High withdrawal limits
  • Mobile friendly design
  • UKGC license
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Betvictor Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betvictor.com/
Established
2000
Licences
Gibraltar Regulatory Authority, UK Gambling Commission, Alcohol and Gaming Commission of Ontario
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Sports, Live Casino

Betvictor Casino (formerly known as Victor Chandler (VC) Casino) is one of the biggest online casino names in the industry. Their casino is powered by a variety of different software providers, including Microgaming, NetEnt, IGT and Thunderkick. Betvictor Casino operates under the license of Gibraltar, the UK Gaming Commission, and the Alcohol and Gaming Commission of Ontario (AGCO).

Security and Fairness

Betvictor Casino made sure that players don't risk losing their personal data when playing. They protect players with the 128-bit SSL encryption, the industry standard for secure data transmission. 

Betvictor Casino emphasizes fairness as an utmost priority. Thanks to this, they have their games audited by both eCogra and TST to verify that they are genuinely random.

StallCation

Complaints

Read the complaints other players have left for Betvictor Casino. Learn more about complaints.

Show all complaints
Betvictor Casino - Account closed with 5890 pound in balance

Dear Sir / Madam,

I am writing to you to raise an issue about Gambling

The issue that I have experienced was: I have had an account with BetVictor for almost 3 years and the account is fully verified. On 1/1/2023 I did come back after a year, I won and make successfully 4,500£, after that, I won another 5,800£ and made a withdrawal of 5000£. However, after one day of waiting they requested documents for account verification including, address, holding id pictures, and deposit verification, I submitted 3 of those documents and got a deposit and the id has been verified.

Only address verification has been rejected because of picture quality. And today after getting my latest gas statement with a pdf file, I submitted it via my bet victor app( i usually use both the app and website) while I waiting for that after 30 minutes I received an email from BetVictor said that they closed my account and keep all of my withdrawal and remaining balance with very general information. I'm shocked with what they did to my account while I just wait for my address verification complete, I have been in a very bad situation as they close my account without any reason because I didn’t do any thing wrong or against the term on condition.

It occurred on: 2023-01-11

This meant that They closed my account without any reason and took 5,890£ From my account. I don't trust any online casino as they break the law and justice

Reopen my account and let me withdraw all my remaining balance.

I look forward to your prompt response on this matter.

Yours faithfully,

<full name removed>


Account number 10201533

staus Unresolved
£5890
Betvictor Casino - missing withdraw
On march 3rd i had submitted a withdraw for the amount of $50 Canadian, but it was rejected and resent on the 10th of March as a bank wire transfer. Since that time I have yet to receive my funds. My bank suggested making sure all information is correct as the funds should have been to me quite some time ago. When asking for clarifcation, I have received two different types of information as you can see in the attached file. The one agent who gave me all my banking information had shown that my institute and transit number combined contained an additional number at the beginning which would change its complete destination. This makes the most sense as there is no other reason for my funds not being delivered. When I asked for more details, the next agent responded back essentially saying the one agent was wrong and that my information matches properly with what the inputed, but they are not able to provide proof of that. I am not sure how else to go about receiving my funds as the only thing they suggest is to contact my bank with the transaction number, but my bank is unable to see anything on their end. I do not want to accuse them of lying, but the fact of the matter remains that it seems as if they put in the wrong information and sent my money to the wrong account. If you could please investigate into this it would be greatly appreciated. Since asking for proof of them submitting the correct information, I have not heard from them. I would greatly appreciate your help in resolving my funds being sent to me.
staus Unresolved
$50
Betvictor Casino -Not able to provide adequate assistance and proper investigation on a reported slot game glitch
I opened bet victor casino to play Congo bongo while on the main board of the bonus round 8 times multiplier and most characters collect the amount I had won was around 4300. All the time I was playin the game I was getting a message sayin there was a problem with my internet connection and I kept needing to reload the game. Finally wen on a sub section of the main bonus the game froze with that message again but this time is stuck at this point and still is till now on my account. After contacting there help service I did the usually deleting history cache I tried different devices and even someone else s internet connection all the same thing. BetVictor asked for speedtest which I sent 100 mb as this is another thing they tried to blame. I sent them screen shots of the issue as well which is still clear to see on my account. They says to me then they sent to the developers. So every week for about a month I was emailing askin progress. They had been saying to me ok we can see the developers are actually getting somewhere with this we’ll email you wen it is resolved. After around a month they finally got back to me there resolve was have I tried to reload th game to which I obviously wasn’t to happy about after the emails I sent with wat I had done and screen shots and everything. After a few emails back and forward they then says it’s my internet connection. Bearing in mind I’ve been playin slots on there site all,through this issue with no problems apart from this game and am still playin on the site with no issues. The game is still,stuck at the same point on my account after telling BetVictor am not happy with there responce to this I have heard nothing at all back no offer of anything to help or come to a resolve which is why I have come to you guys now. I have the screen shots I sent them and the emails back and forth from them if they are needed. I just feel like after a month of them tellin me the developers were gettin somewhere to then ask have I tried reloading as a resolve to the issue was an insult. So I hope you can help
staus Unresolved
Betvictor Casino - Withholding 500EUR without a reason
Hello Askgamblers, Long time ago that I had to post something here but I have something very strange going on. About 15 months ago I started playing at betvictor. It was a good site back then with good customer service and reliable payouts. I had my account completely verified back then and they had all the right information ( I made several withdrawals of over 15k ). A while later, I think this was around december 2015 ( I had no funds in my account at this time ) I received a e-mail where they asked for verification again. Since I had all my documents covered before that , and simply because I couldn't bother I never replied to the e-mail. During this period I was simply playing poker on other sites and was not interested in the games betVictor had to offer so I never paid attention the account anymore. In december 2016 I thought about trying out betvictor again since I like the Microgaming poker they have to offer. I tried to logg in to the account and it was locked and it said I have to contact customer support. Which I did via live chat. I talked to a certain Maria and she said she discussed it with the relevant department and that if I send my verification to [email protected] I can open a new account with my current e-mail address. Exactly the same day I send a e-mail to [email protected] with all the verification. This was 16december2016. What I didn't realize was that I misspelled the e-mail address. This Monday I logged on to my new account and it said I still needed to verify my documents before I could play anything. I uploaded the documents via the website and confirmed this via live chat. Once this was done I thought I might as well deposit in to my account already since I was going to play anyway. Yesterday 4 January, I deposited 500euro with my creditcard in to the account. Today my account has been blocked and after sending a email to bvaccountmanager I received the e-mail, which I put in the attachment. Of course I panicked and tried to contact them via phone. There is not a way to reach them from the Netherlands by phone. Then I went to live chat and got in a conversation with Tracey ,who is probably the worst live chat employee I have ever witnessed. Having played on 25+ sites she was seriously the least helpful and rude. If somebody wants to see this I also have screenshots of this. If needed I can also post a screenshot of the transactions from my creditcard. If someone could help me that would be very much appreciated. Kind regards, Thomas
staus Unresolved
€500
Betvictor Casino - Free Spins winnings unfairly removed from account
I deposited for the first time on the 8th October and for this I received 200% bonus and 200 spins which would be credited the next day. The following day I still had no free spins and was told to wait till the 10th to get them. On the 10th October I was told I would get them within 20 minutes, this did not happen but after two more live chat sessions I did receive them , 3 hours after the original 20 minutes. I proceed to play through my spins and win just over 30 pound, i reloaded the game I was playing and the money disappeared and another 200 spins came up. I played them and this time I won 20 pound 10 pound less than the first time again I reload the game and this money vanished also. I contacted live chat to be told that them money vanished as I had not wagered the winnings in time I did inform them I had only received them 20 mins before he then told me he made a mistake and I had till the 15th to do it, but the money has gone from my account! He proceeded to tell me the issue will be raised with support but he cannot give me a day or time when I will hear anything. I find this totally unacceptable that you can win money from free spins and it vanish from your account in seconds from winning it, and for the same thing to happen straight after it does make me wonder what sort of site this is. As yet I have not heard from them not even an email to say they looking into it, hopefully get more joy this way.
staus Resolved
£22

Complaint Statistics

Resolved 2
Avg. Amount $ 2,576
Avg. Complaint Duration 7 days
Avg. Response Time 5 days

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Player rating
6.6/10 55 reviews

Top reviews from our players

Betvictor casino offers one of better no deposit bonuses out there.Ten pounds with 25x times wager but unfortunately you need to move to Untied Kingdom or Ireland in order to use it. I did not read the bonus info when i first saw it on askgambnlers site and I made account, then I found out I cant use this offer.

Since I already made account I decided to deposit and play some NetEnt games I like so much. I opened cashier page and I got error message on deposit options. After few attempts to get this page to load deposit options I had to contact support because I could not get this page to work. Chat person explained to me that i need to switch my browser to internet explorer and that is problem with Firefox not loading page properly. I did what she said and I made it to deposit twenty euros. Then I contacted support and talked to them about first deposit bonus they had in offer. She explained how it works and I gave up on the bonus so I can make fast withdrawal if I win something. I rarely take deposit bonus when I make small deposit because it just not worth making wagering of few hundred euros.

My main preoccupation was Texas holdem poker and some other table games.On Texas holdem I had no luck what so ever.The casino was unbeatable with pocket pairs I had no chance against. Similar deal was with Vegas black Jack which also take part of my deposit.

Then I opened Star trek Against all odds slot from IGT platform so I can try and win some money back.This slot looked very weird some new design with 720 ways to win. I did not quite understood how this slot works and I kept betting 0,60 euro cents per spin and not winning anything, eventually I came to zero trying out this weird slot machine.

That concluded my Betvictor casino trip. All I learned playing this casino is very low payouts on all games i played, it is really hard to win anything here.The other stuff like support and number of games offered to players was decent.
So my grade for Betvictor casino is 5/10

This is my favorite casino, good customer service and fast withdrawals

Liked this one, because I use it on mobile as well.

Well this casino is another of my favourites. I snapped up the free £10 as soon as I seen the promotion and it makes it very clear that the £10 can only be played on selected games but what I liked was you don't have to search for the games they have put them all together for you on the welcome bonus games. I was looking forward to playing on this site as it had some of my all time favourite games and even better some of them were on the welcome bonus page.

Anyway signed up and received the £10 upon opening one of the selected games. The balance at the top of your screen does not change from zero you will only see the £10 bonus at the bottom of your screen and it will only show if you are playing one of the selected games. I got off to a flying start anyway. I never normally like the slot 'Monty's Million's' but knew I had to win big and bet big if I was going to wager the £300 that was required. Not I am not a big gambling girl, I love playing slots but I hate having to increase my bet too much lol. Anything more than 50p a spin frightens me ha! So Monty's Millions was reaching my limit at 40p a spin. :-) But as I said I got with a brilliant start and things just got better and better. All of the games on the welcome bonus page were paying out so generously before I knew it my balance was over £80.

I was playing for most of the day, taking things slow and before I knew it the balance at the top of my screen had changed from zero to £83.46! I knew I had met my wagering. I made a deposit of £20 and went to live help to get some more information about the next welcome bonus now I had deposited. I was not ready to withdraw as I was winning.

Live help are fantastic, I have spoken to them many times as this has become one of the casinos where I am now a regular depositor. Every time I have spoken to them no matter what time of day or night it is I have always received the best of service from them, they are friendly polite and knowledgeable. So to meet the 1st tier of the welcome bonus (there are 3 tiers) you have to wager £500 from the first bet made after your first deposit and you will receive £25, wager another £1500 to get £50 and another £100.

Anyway after making my first deposit, played a little then decided I would withdraw £100, the withdrawal process is so simple as is the depositing process. It went through straight away, was processed by the morning and to my utter astonishment the money was in my account THE NEXT DAY! I was over the moon.

There is such a wide variety of games on offer at Bet Victor and whilst I haven't always been successful in winning on here throughout all the deposits I have made I don't expect to. What I like most about this casino is that I know 100% that I can trust them with my money and most of all they are fair. I know I can always rely on live help to sort any issues I may have, which I haven't and I know there will never be an issue with any withdrawal I may do.

I thought long and hard about this casino trying to find a fault, even the slightest of faults but its simple I cant. Only time will tell I suppose.

I managed to meet the 1st tier of the welcome bonus, had to make a few deposit to get there but I got there. The £25 took 48 hours to appear on my account and was instantly with-drawable. Unfortunately you only have 30 days in which to meet the 3 different tiers and I didn't manage to meet the 2nd one but it didn't phase me at all.

I often take part in the Game of the week they offer and receive a member bonus off them every month.

There are so many ways to deposit on this site, there will be a method for everyone. And what I also like is if I don't have much money one week I can deposit as little as £5 and still make that last me.

Overall I rate this casino a massive 10 out of 10 and would recommend it to both experienced players and beginners. Brilliant !!!!!!!

I manage an online poker portal much like this one and I had an exceptionally bad experience with these comedians. I entered into a business relationship with Victor Chandler Poker about a year ago whereby I would be paid in relation to how many players I brought them. It took a while to get things rolling, writing content and performing SEO. Slowly but surely I began to bring them a number of players. All of a sudden, they disconnected my links without informing me. I contacted them and they responded by telling me that we weren’t bringing them enough players so they were discontinuing our business relationship. The bastards also informed me that they would be keeping the money that I rightfully earned bringing them players.

Let us not forget that their CEO was recently arrested in Israel for illegally distributing Prepaid Cards. These cards allowed players to access the casino from Israel, where it is illegal. They were also busted for transferring $9 million dollars in cash earned from the fraud without reporting it to the tax authority…real class act. Victor Chandler does not respect their business partners and they do not respect the law; do not expect that they will respect either you or your money.

The “face” of the Victor Chandler brands is Victor Chandler himself, a debonair and classy-looking wealthy fellow that evokes feelings of trust and stability. What a farce! Victor Chandler is a fraud…better off just burning your money and saving yourself the trouble.

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