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Betvictor Casino - Closed my account and took my deposit

REJECTED
Complaint Info
Disputed casino Betvictor Casino
Reason Refund declined
Posted on June 27, 2016

I signed up to betvictor and done my first depoist but I didn't receive my welcome bonus , I asked support why . Support told me I needed to verify my account before they could add my welcome bonus . They then said I was ok to play on and verify the next day . I played for about 20 mins then all of a sudden my account was locked . Support couldn't tell me what happened but appreantly players from Australia are not permitted to play there . (I've attached screen shots of my sign up with the address clearly saying Australia , betvictor allowed me to sign up and depoist even with my address in Australia .
So this is there error not mine , I did not no . Now they won't give back my depoist even know there apologise for this . Every time I ask were is my depoist they say it will be done in a few hours or at the close of business but they don't know what time the close of business is . It's beyond a joke that a casino allows the sign up allows the depoist then locked my account for there error then lies and lies about giving it back

Can u please help

AskGamblers
Posted on June 30, 2016

Dear @Aussydj,

Please let us know if there's some update on your issue.

AskGamblers
Posted on July 6, 2016

The complaint has been reopened as per Betvictor Casino request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

AskGamblers
Posted on July 6, 2016

Dear @Aussydj,

Can you please provide a written consent that casino can provide evidence and discuss your account with AskGamblers complaint team. Please send to suppor­[email protected]­skg­amb­ler­s.com. Thank you in advance.

AskGamblers
Posted on July 10, 2016

Player didn't provide written consent to the AskGamblers Complaints Team regarding his ongoing complaint. Since player refused to cooperate further we had no other option but to reject this complaint.

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