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Betvictor Casino

Our Rating CasinoRank
7/10
CasinoRank
Player Rating 55 reviews
6.6/10
55 reviews
Complaint Response 18 complaints
5 days avg. 18 complaints
What we like
  • Live chat open 24/7
  • High withdrawal limits
  • Mobile friendly design
  • UKGC license
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Betvictor Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betvictor.com/
Established
2000
Licences
Gibraltar Regulatory Authority, UK Gambling Commission, Alcohol and Gaming Commission of Ontario
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Sports, Live Casino

Betvictor Casino (formerly known as Victor Chandler (VC) Casino) is one of the biggest online casino names in the industry. Their casino is powered by a variety of different software providers, including Microgaming, NetEnt, IGT and Thunderkick. Betvictor Casino operates under the license of Gibraltar, the UK Gaming Commission, and the Alcohol and Gaming Commission of Ontario (AGCO).

Security and Fairness

Betvictor Casino made sure that players don't risk losing their personal data when playing. They protect players with the 128-bit SSL encryption, the industry standard for secure data transmission. 

Betvictor Casino emphasizes fairness as an utmost priority. Thanks to this, they have their games audited by both eCogra and TST to verify that they are genuinely random.

StallCation

Complaints

Read the complaints other players have left for Betvictor Casino. Learn more about complaints.

Show all complaints
Betvictor Casino - Account closed with 5890 pound in balance

Dear Sir / Madam,

I am writing to you to raise an issue about Gambling

The issue that I have experienced was: I have had an account with BetVictor for almost 3 years and the account is fully verified. On 1/1/2023 I did come back after a year, I won and make successfully 4,500£, after that, I won another 5,800£ and made a withdrawal of 5000£. However, after one day of waiting they requested documents for account verification including, address, holding id pictures, and deposit verification, I submitted 3 of those documents and got a deposit and the id has been verified.

Only address verification has been rejected because of picture quality. And today after getting my latest gas statement with a pdf file, I submitted it via my bet victor app( i usually use both the app and website) while I waiting for that after 30 minutes I received an email from BetVictor said that they closed my account and keep all of my withdrawal and remaining balance with very general information. I'm shocked with what they did to my account while I just wait for my address verification complete, I have been in a very bad situation as they close my account without any reason because I didn’t do any thing wrong or against the term on condition.

It occurred on: 2023-01-11

This meant that They closed my account without any reason and took 5,890£ From my account. I don't trust any online casino as they break the law and justice

Reopen my account and let me withdraw all my remaining balance.

I look forward to your prompt response on this matter.

Yours faithfully,

<full name removed>


Account number 10201533

staus Unresolved
£5890
Betvictor Casino - missing withdraw
On march 3rd i had submitted a withdraw for the amount of $50 Canadian, but it was rejected and resent on the 10th of March as a bank wire transfer. Since that time I have yet to receive my funds. My bank suggested making sure all information is correct as the funds should have been to me quite some time ago. When asking for clarifcation, I have received two different types of information as you can see in the attached file. The one agent who gave me all my banking information had shown that my institute and transit number combined contained an additional number at the beginning which would change its complete destination. This makes the most sense as there is no other reason for my funds not being delivered. When I asked for more details, the next agent responded back essentially saying the one agent was wrong and that my information matches properly with what the inputed, but they are not able to provide proof of that. I am not sure how else to go about receiving my funds as the only thing they suggest is to contact my bank with the transaction number, but my bank is unable to see anything on their end. I do not want to accuse them of lying, but the fact of the matter remains that it seems as if they put in the wrong information and sent my money to the wrong account. If you could please investigate into this it would be greatly appreciated. Since asking for proof of them submitting the correct information, I have not heard from them. I would greatly appreciate your help in resolving my funds being sent to me.
staus Unresolved
$50
Betvictor Casino -Not able to provide adequate assistance and proper investigation on a reported slot game glitch
I opened bet victor casino to play Congo bongo while on the main board of the bonus round 8 times multiplier and most characters collect the amount I had won was around 4300. All the time I was playin the game I was getting a message sayin there was a problem with my internet connection and I kept needing to reload the game. Finally wen on a sub section of the main bonus the game froze with that message again but this time is stuck at this point and still is till now on my account. After contacting there help service I did the usually deleting history cache I tried different devices and even someone else s internet connection all the same thing. BetVictor asked for speedtest which I sent 100 mb as this is another thing they tried to blame. I sent them screen shots of the issue as well which is still clear to see on my account. They says to me then they sent to the developers. So every week for about a month I was emailing askin progress. They had been saying to me ok we can see the developers are actually getting somewhere with this we’ll email you wen it is resolved. After around a month they finally got back to me there resolve was have I tried to reload th game to which I obviously wasn’t to happy about after the emails I sent with wat I had done and screen shots and everything. After a few emails back and forward they then says it’s my internet connection. Bearing in mind I’ve been playin slots on there site all,through this issue with no problems apart from this game and am still playin on the site with no issues. The game is still,stuck at the same point on my account after telling BetVictor am not happy with there responce to this I have heard nothing at all back no offer of anything to help or come to a resolve which is why I have come to you guys now. I have the screen shots I sent them and the emails back and forth from them if they are needed. I just feel like after a month of them tellin me the developers were gettin somewhere to then ask have I tried reloading as a resolve to the issue was an insult. So I hope you can help
staus Unresolved
Betvictor Casino - Withholding 500EUR without a reason
Hello Askgamblers, Long time ago that I had to post something here but I have something very strange going on. About 15 months ago I started playing at betvictor. It was a good site back then with good customer service and reliable payouts. I had my account completely verified back then and they had all the right information ( I made several withdrawals of over 15k ). A while later, I think this was around december 2015 ( I had no funds in my account at this time ) I received a e-mail where they asked for verification again. Since I had all my documents covered before that , and simply because I couldn't bother I never replied to the e-mail. During this period I was simply playing poker on other sites and was not interested in the games betVictor had to offer so I never paid attention the account anymore. In december 2016 I thought about trying out betvictor again since I like the Microgaming poker they have to offer. I tried to logg in to the account and it was locked and it said I have to contact customer support. Which I did via live chat. I talked to a certain Maria and she said she discussed it with the relevant department and that if I send my verification to [email protected] I can open a new account with my current e-mail address. Exactly the same day I send a e-mail to [email protected] with all the verification. This was 16december2016. What I didn't realize was that I misspelled the e-mail address. This Monday I logged on to my new account and it said I still needed to verify my documents before I could play anything. I uploaded the documents via the website and confirmed this via live chat. Once this was done I thought I might as well deposit in to my account already since I was going to play anyway. Yesterday 4 January, I deposited 500euro with my creditcard in to the account. Today my account has been blocked and after sending a email to bvaccountmanager I received the e-mail, which I put in the attachment. Of course I panicked and tried to contact them via phone. There is not a way to reach them from the Netherlands by phone. Then I went to live chat and got in a conversation with Tracey ,who is probably the worst live chat employee I have ever witnessed. Having played on 25+ sites she was seriously the least helpful and rude. If somebody wants to see this I also have screenshots of this. If needed I can also post a screenshot of the transactions from my creditcard. If someone could help me that would be very much appreciated. Kind regards, Thomas
staus Unresolved
€500
Betvictor Casino - Free Spins winnings unfairly removed from account
I deposited for the first time on the 8th October and for this I received 200% bonus and 200 spins which would be credited the next day. The following day I still had no free spins and was told to wait till the 10th to get them. On the 10th October I was told I would get them within 20 minutes, this did not happen but after two more live chat sessions I did receive them , 3 hours after the original 20 minutes. I proceed to play through my spins and win just over 30 pound, i reloaded the game I was playing and the money disappeared and another 200 spins came up. I played them and this time I won 20 pound 10 pound less than the first time again I reload the game and this money vanished also. I contacted live chat to be told that them money vanished as I had not wagered the winnings in time I did inform them I had only received them 20 mins before he then told me he made a mistake and I had till the 15th to do it, but the money has gone from my account! He proceeded to tell me the issue will be raised with support but he cannot give me a day or time when I will hear anything. I find this totally unacceptable that you can win money from free spins and it vanish from your account in seconds from winning it, and for the same thing to happen straight after it does make me wonder what sort of site this is. As yet I have not heard from them not even an email to say they looking into it, hopefully get more joy this way.
staus Resolved
£22

Complaint Statistics

Resolved 2
Avg. Amount $ 2,576
Avg. Complaint Duration 7 days
Avg. Response Time 5 days

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Player rating
6.6/10 55 reviews

Top reviews from our players

Good support, and when you sign up you are asked to verify your account by uploading id and proof of address, in my case the same evening the documents where verified and I could withdraw my winnings, the next afternoon my withdraw was processed and yesterday I made another withdrawal and again next morning processed! So no stalling or document verification delay stuff.

I got lucky, deposited about 300 euro and withdrew 1750 euro in 2 separate withdrawals. I am always afraid casinos start stalling your withdrawal with extra documents or other stuff, but this casino does not delay, so I am happy!

I would like to see the williams slots available if possible.

Inactive user
10/10

Brilliant site with very helpful and trusted customer service I had a problem and they sorted it out fast and fairly a credit to online casinos and how they should operate

Inactive user
10/10

Players from Germany is allowed betting at this company, but I decided to turn exclusively Casino because during my stay here. Players from Germany can bet, but the last couple of months I think it is no longer possible, I'm satisfied because I can hang out with the casino and that's good enough. Bet Victor Casino brings the online experience with style, providing multiplatform games with additional mobile platforms and live. Bet Victor brings quality. Innovation and variety of games are the key elements. The disadvantage of this site is that the players have to place high stakes in order to fund a welcome bonus was available. The solution is to ignore these goals and instead bet on slot games in daily promotions. That's more realistic and often you can earn big bonus amounts.

Bet Victor I registered about four years and I had a few deposits of mainly less than 50 € and the poker and betting site. At the casino I made a deposit only once last year and until a month ago, I had some money in the account. My last euro lost himself in the slot machine Wild Chase. In addition to the slots usually play Gemix slot and Dragon Ship. These are the games that my stay in the Bet Victor Casino make unforgettable and will remain so until there is some new territorial restrictions in their business. The success of Bet Victor-but in fact it offers more than 600 games, which among others include categories such as roulette, blackjack, slots, table games and video poker. These games are developed really impressive producers including Microgaming, NetEnt and IGT, which are the creators of slot games such as Jurassic Park, Lost Island and Da Vinci Diamonds.

Bet Victor organizes games with the dealer right in five different casino environments: BV Grand, Cub Victor, Victor's Live Casino, Victor and Victor's Palace Royale. Again, there are five key number, because this site offers five casino games live, in the form of copper, blackjack, Casino Hold'em, a poker game with three cards and roulette. Mobile casino players who own Apple, Android, Sony, Nokia, and BlackBerry devices can access any of the more than 50 games, first of all table games and slots. Some of the most popular options are American Express, VISA, Master Card, Neteller, PayPal and Skrill. Customer support is among the top five on the internet. Besides Bet365 and Willliam Hill is among the top three in my personal choice, but it does not mean that it is for all of you. From me, the maximum score for Bet Victor Casino. Rating 10/10.

Good casino with plenty of games. Everything is working nice and smooth. Never had a withdrawal problem /PayPal/. They've always paid shortly after midday the next day. So 12- 20 hours which is quite good result.

The only thing that I don't like is a new site design. The old one was much better. Also the look of the games icons were changed and it is hard to recognize the games I was used to.

I have deposited 2 x 100 euro paysafecard on this casino, I played in the casino with it and ended up with 410 euro on my balance. My account was perfectly verified, including ID and bank statement. However when I requested a withdrawal, they closed my account demanding copy of the receipts of the paysafecards. Obviously after a couple of days after having used them, I have lost them and threw them away. Now my 410 euro is stuck on Betvictor forever.

Please be careful with these guys, I did not even receive a warning. I bet they wouldn't close my account if I had lost the initial 200 euro deposit.

The operating team, live chat is quite responsive and fast I liked that the withdrawal is reasonable with 2-3 day max. Also the security check was fast at first withdrawal. I had no problems with withdrawal anytime in period of ~1 year.

1. My account was closed without no reason .

2.Also, once I had a software issue as once when I was playing live roulette,t he bets closed suddenly without any warning and I didn't finish place bets on the table. I lost the money because of that.They claim it was a browser issue but I dont think so. They closed on purpose the bet so I cannot finish my bet.That's like robbing money from people.

3. I was asking about a youtube upload where it clearly sees a red dot on the live roulette. I was asking at live support if they manipulate the ball with laser? (maybe that's why they closed my account? Well they can close my account but not my mouth) I had no clear answer on that. So we don't know if the roulette is random or manipulated and they interfeer as they want. That's bad,very bad. 3 stars.

Thank you, good night.

BetVictor casino is a Netent, Microgaming, Evolution gaming and few other software as well powered casino. They have great rank on askgamblers and for some time I thought I wasn't able to play there for country restriction reasons. I think that I thought so because when I looked at askgamblers I saw they have some free spins bonus but it wasn't eligible for residents from my country. And besides, after some changes in the gambling rules in the last year, I wasn't able to reach BetVictor with my local IP address and I wasn't using a proxy then.

Earlier this month I saw their name somewhere and decided to try my luck. First thing I did was contact the live support. I didn't have to wait long to get connected to a staff person. I asked about country restrictions and was told that players from Latvia are very welcomed at their casino. Then I signed up and made a 30€ deposit.

I really wanted to reconnect with Fisticuffs game. I hadn't played it for a long time and I decided to use all my balance only on it. I started with minimum bets for 250 spins. The re-spins came very often, so after the autoplay my balance wasn't changed. Then I increased my bets to 0.40€ per spin and played the same amount of spins. The Wilds came out regularly, giving me not only small, regular wins but also few "big wins", so this autoplay ended with me having my balance increased for 20€. Then I decided to put my luck in boxers hands, increasing my bets to 0.60€ per spin and playing 250 spins. I had an amazing and exciting time and the Fisticuffs gave me 70€ profit with the last autoplay. Starting with a 30€ balance and playing 750 spins my balance was turned into 120€. I decided not to question my luck and made a withdrawal. With all verification process, I got my winnings in less than 3 days.

Overall I am impressed with BetVictor casino and I will definitely become a loyal member there. The game selection is wonderful, including their live casino and sport bets, the withdrawal was smooth and instant play worked great. Recommend!

This is officially one of the biggest casinos ever came in existence and they have a very good and reputed name in the online market. They have been in this industry for over 15 years now and no you know why there is so much hype around this casino I mean 1996? really? did they even have internet back then? Owned by victor chandler International ltd casinos.

They have Mg, NetEnt and a lot of other soft wares on this casino and they have a very very huge collection of games. And a hell loads of promotions and bonuses which I do not think that a casino as big as this one needs.
I deposited 40$ from my E-wallet and got straight to the action and started with the TS II the finest slot game ever. Got no free spins but wilds and multipliers really got me some fair winnings and my balance was around 60 when I had left this game. After this one I played around 10 slots but spent most of the spins in wild gambler and Jurassic park. Here the scenario is different because return to player actually depends on the game you are playing because i was going string in TS and Jurassic park but then got only empty spins from Cleopatra and Siberian Storm.
Played Texas hold em and casino war the most in table and card games and not a lot of sick variance here thankfully. Because card games can be very destructive sometimes. I took out 120 from this casino and got it in my E-wallet within a couple of days and it was only because I had withdrew on Saturday so got it on Monday.

I really liked this casino and i think they are a fair one and this casino is a 8 for me. Just had some problems while trying to get in touch with the support staff for the first time but then that did not happen as well and everything was running smoothly.

Just another casino with a solid reputation backing it up that I decided to try out. This casino is provided by: Microgaming, NetEnt and few other softwares.

So I signed up which was a simple process, then I made a deposit of 25$. I didn't get the welcome bonus that they have, because you must complete a three tier step to get the full amount that they are offering which is £175. (first wager of £500 = £25 bonus , second of £1500 = £50 bonus and the last £3000 = £100 bonus, so in total £175 free cash.)

I also must say that their promotions are not appealing to me at all. So with my humble balance of 25$ I started playing Worms and I really liked the slot. My initial bets were 0.50$ per spin , and after about 15 minutes of playing I got the worms bonus feature where you choose a box. And the one I pick was Free Spins Battle. Which really reminds me of the actual worms game , so big plus for that creativity. So actually the amount of free spins you have depends on your “soldier” worms health. Of course there is an opponent that is hitting you, plus health icon that you can get and you can also hit the opponent for bonus cash which is pretty sweet. ( and the sounds that they make are awesome).

In my case I lasted 21 spins and managed to get 2 big wins. So after that I played a little bit more before I decided to quit and withdraw my money, because my new balance was 200$. I was actually in doubt should I stay more to play, or even to leave the money on the account and come back later. But from the past experience I decided that the best thing to do is to withdraw.

Overall I had a very positive experience in this casino, very nice game selection, support is nice and professional. 8/10

BetVictor are a very well known brand here in the UK, so I had no worries about there trustworthiness when I signed up a couple of years back. At that time they were offering a £10 no deposit bonus, which is unfortunately not available now, but they do still offer a unique welcome bonus.

Before I get to that, the casino offers a number of different software platforms including NetEnt, IGT, Microgaming and Amaya, as well as a Live Casino, Sportsbook, and a Microgaming Poker Network card room.

With regards the Poker room, that is definitely worthy note as they offer an exclusive BetVictor Club Poker League, which is free to join and offers monthly prizes ranging up to €150, plus, players who achieve a top half position in the league, and earn at least 10 comp points in poker during the month, earn a place in the "Real Play League", effectively a second tier, where the prizes are increased up to €1500 for 1st place. This is a really great incentive and puts them way ahead of most other MPN poker rooms including 32red!

Back to the casino, the welcome bonus is the now rare post-wager kind, whereby you are required to complete the required wagering before you are awarded the bonus chips. The advantage of this type of bonus is that you will still receive the money even if you bust out on your first deposit, plus when the funds are finally awarded, you are able to withdraw them immediately - there is no further wagering requirements. Some table games are excluded from bonus wagering but pretty much all slots are allowed - just wager £5,000 to receive the full £175 bonus.

Withdrawing from BetVictor was very straightforward for me, like most UK facing casinos, they were able to verify my age and identity electronically without requiring any documentation and I received payment to my Skrill account in under 24 hours.

Whilst I have no problem with the post-wager welcome bonus, I can understand some being disappointed that this is not available for wagering immediately after depositing.

Personally, I was also disappointed that they have chosen the NetEnt variants of their Blackjack and Video Poker games as opposed to the MIcrogaming versions, which I much prefer.

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