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Betvictor Casino - Withheld winnings, stalling account verification

UNRESOLVED
Complaint Info
Disputed casino Betvictor Casino
Reason Verification issues
Amount £ 715
Stephen110964 United Kingdom Message
Posted on May 28, 2017

Used my credit card as new Customer, lost £200 took money no problem, I won next night £715 and they say can't refund a credit card , so I gave my debit card details,, they won't except it, so know I'm stuck can pay money in but can't withdraw.
Next day they ask for loads of Identifcation council tax bill, polling card , driving license, passport,credit card statement with my withdrawals to them on it , my bank address sort code account number, they said it's not good enough,,I don't have anything else iv given them everything, if they think that a fraud is taking place then they should contact the police. They are not telling me what the problem is ,, can you please help.. if you would like to see the documents that I sent them , just ask and I will forward to you , thanks.

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