Dear Sir / Madam,
I am writing to you to raise an issue about Gambling
The issue that I have experienced was: I have had an account with BetVictor for almost 3 years and the account is fully verified. On 1/1/2023 I did come back after a year, I won and make successfully 4,500£, after that, I won another 5,800£ and made a withdrawal of 5000£. However, after one day of waiting they requested documents for account verification including, address, holding id pictures, and deposit verification, I submitted 3 of those documents and got a deposit and the id has been verified.
Only address verification has been rejected because of picture quality. And today after getting my latest gas statement with a pdf file, I submitted it via my bet victor app( i usually use both the app and website) while I waiting for that after 30 minutes I received an email from BetVictor said that they closed my account and keep all of my withdrawal and remaining balance with very general information. I'm shocked with what they did to my account while I just wait for my address verification complete, I have been in a very bad situation as they close my account without any reason because I didn’t do any thing wrong or against the term on condition.
It occurred on: 2023-01-11
This meant that They closed my account without any reason and took 5,890£ From my account. I don't trust any online casino as they break the law and justice
Reopen my account and let me withdraw all my remaining balance.
I look forward to your prompt response on this matter.
Yours faithfully,
<full name removed>
Account number 10201533
