Betvictor Casino - missing withdraw

On march 3rd i had submitted a withdraw for the amount of $50 Canadian, but it was rejected and resent on the 10th of March as a bank wire transfer. Since that time I have yet to receive my funds. My bank suggested making sure all information is correct as the funds should have been to me quite some time ago. When asking for clarifcation, I have received two different types of information as you can see in the attached file. The one agent who gave me all my banking information had shown that my institute and transit number combined contained an additional number at the beginning which would change its complete destination. This makes the most sense as there is no other reason for my funds not being delivered. When I asked for more details, the next agent responded back essentially saying the one agent was wrong and that my information matches properly with what the inputed, but they are not able to provide proof of that. I am not sure how else to go about receiving my funds as the only thing they suggest is to contact my bank with the transaction number, but my bank is unable to see anything on their end. I do not want to accuse them of lying, but the fact of the matter remains that it seems as if they put in the wrong information and sent my money to the wrong account. If you could please investigate into this it would be greatly appreciated. Since asking for proof of them submitting the correct information, I have not heard from them. I would greatly appreciate your help in resolving my funds being sent to me.