Betsson Casino

Problem with withdrawal and payment method

$300

Just want to say I'm full verified in this casino, and have verified many payment options there. I was depositing few times here with mifinity option, now I cannot withdrawal my founds with mifinity, because when I'm trying this, error happens. Casino don't want to withdrawal with another option, even when this is not my fault, they delaying me all the time, and they don't know how to fix this, but still refuses to pay me with another option: verified bank transfer. Waiting now 4 days, when ewallet option should take 1 hour withdrawal...

zł1,250

Delayed payment

Hello, I present my complaint, I have my account verified, I have my 2 withdrawals of 150 PEN and 1520 PEN.

Approved more than 9 days ago, talk to them, I try to contact the casino betsson, but they do not answer me, no one does not have help support, I submit my complaint in AskGamblers with all the details please help I need help.

Locked account with ongoing bid and no option to cashout

S/.1,670

Dear AskGamblers,

Several days prior to September 5th, 2021 I lost 119000 Soles (PEN) in Betsson bets which I knew about the risk, then I succeeded in other bids so by September 5th I had in gains little bit more than 28000 PEN.

In September 5th I performed a combined bet with 28000 PEN for games to be played by next day (September 6th)

In September 6th, 2 hours before the games start; because of familiar matters I decided to ask for the Cashout of this so I logged in but I was not able to see any of my history nor ongoing bets.

I tried several times and then I got the message that my account was locked (as attached), I even checked my email as usual and no special communication found.

Obviously right now I have no way of getting screenshots of my transactions history in betsson as I have no access.

Mainly my complaint is claiming for the Amount Cashout for that bet, 2 hours before games start which I couldn’t perform because Betsson locked my account with no reason, it’s not because of protecting people because they had several days for protecting the user seeing that the user (me) was losing more than 100000 PEN. But no, curiously when the user (me) gained several bets and got little bit more than 28000 PEN then the account was locked and with an ongoing bet!

I need my bet cashout back. That’s what I am requesting.

I tried contacting betsson chat same day (September 6th) but they did not answer properly just saying that I had to wait until someone answers.

Find attached emails since September 16th, day in which I asked for formally enter a complaint because previous days no one told me about a complaint case number.

Actually until now I don’t have any complaint case number, last time I sent a reminder was October 12th and no answer until now.

This is incredible, I am totally conscious about the risk of these games and actually it’s like that, a game so anyone should get fun and being conscious about the risk. I was conscious and took my risk under my control. But the way Betsson is just ignoring me is not the proper way. They only agreed to refund my betsson account backlog but they never answered about my complaint so this is unfair and not proper at all.

Please your support in order to get the cashout back, as I was forbidden to do it on time.

Did not receive the amount withdrawn after a week

It has been longer than the estimated time, which according to the page is 48 working hours, to be exact 7 days (not counting Saturday and Sunday) from which I requested the withdrawal and the payment has not yet reached my bank account. I have tried contacting your help center more than 2 times, but it is not responding. Please give a solution to my case. I had previously requested a withdrawal and it came to me without any problem but this time it is taking longer than normal.

Verification taking more than 9 days

€78

On September 10th, betsson has frozen my account and did not provide any reason, and on September 13t they have requested enhanced verification documents. I was fully verified before this with my identification proof of address and payment method uploads.

I have provided requested additional documents to Betsson on Sep 13th, and they have requested additional documents 5 days ago from today, which i have provided right away again.

Since then, there hasn't been any update on the status of the verification, and my fund has been sitting in their casino for 13 days since they have blocked my account. Please help to resolve this issue. I was very patient up to this point, because I thought additional documents were going to be approved within 1-3 days from the submission but it has been 5 days since I provided additional documents and 9 days since I have provided initially requested documents.

My payment does not arrive

$4,679

Goog morning. Its several weeks of waiting but the payment does not arrive. The casino does not responde to my emails despiste sending what is necessary for my attention. On many occassions and through varios channels ask for help but I have no solution until toda. Thanks for your help. I hope they can solve it soon

Rejected

S/.1,646

Three delayed payments

Hello AskGamblers Team,

Firs of all, sorry for my English! I’m from Perú :D

This has been my first soccer betting season, I’m kind of sad because I didn’t have many lucky until the finals, when I won a recovered all my bets on the season and even won a little bit more but... on May 16 I did the first two withdrawals visa card transfer transactions for S/ 200 and S/60 (around US$ 70). The transactions were been approved. I supposed to receive the money transfer within 3-5 business us every time. I have the codes of both transactions if it’s necessary to show.

This is the first time that I have this kind of issues since I’m a Betsson user, today is 29.05.2021 and still no payment. It’s also kind of sad because I used my credit card and I was counting with that money, they said that they money goes to the card that you used to charge money and now I'm kind of worried because I have to pay that bill.

I wrote to the chat many times saying my issue, they sent me to the email support.

I sent all the information and they answered after 7 days requiring info that I’ve already sent when I wrote for the fir time but even with that today may 30 no answer.

I really need the money, on the chat they said to me something like “We’ve already paid you, talk with you bank” and it’s kind of sad in the way that how can I talk with my bank with no information about the payment, even with that... why do I have to take care the issue? When they send me to talk with my bank with no more info about it it’s like nobody cares.

On Sunday may 22, I did the last withdrawals visa card transfer transactions for S/ 230 (60 US$) and the problem it’s the same. Before making that withdrawal, I talked to the chat and they said to me that it was necessary to send the money to the same bank, even when I talked to them about the problem with the first two amounts.

In total, it’s like I’m losing S/ 490.00, the total amount for the 3 withdrawals visa card transfers transactions

I hope you can help me with this issue, I think it’s just about bad information. I have all the papers to prove what I’m saying and I’m opened to talk about solutions.

Thanks AskGamblers Team

Seven delayed small payments

S/.490

Hello AskGamblers Team,

I did a 7 withdrawals visa card transfer transaction us usual for 25 GBP (total 175 GBP) on JAN 16,17,18 and19 / 2021 . The transactions were been approved. I supposed to receive the wire transfer within 3-5 business us every time. I have been playing at betsson casino for a while now and always liked playing there.

Today is 06.02.2021 and still no payment. They asked me for bank statements and i sent it. Тhen I received a e-mail that I will receive an answer within 1-3 working days. Аfter 4 days because I did not receive an answer I wrote a new e-mail and asked them " is there any update. On the same day I received an answer from them that they still looking into this with their provider and once they have any news I will be the first to be informed immediately. But still no answer and payments.

I am looking for Your help AskGamblers, because I made a few more withdrawals in the past few days I hope this problem is solved and I have no problems with my new withdrawals too.

Worst experience with withdrawals

£175

First off, I signed up at Betsson because it's highly recommended here and I have a great deal of respect for Askgamblers. Now onto the issues. I had to verify my account twice which I will attach images. I won some money and requested withdrawal via bank transfer and was informed it was returned or regected from my bank. It wasn't. I am actually friends with the branch manager and she assured me this didn't happen. We requested the transaction number for the failed bank wire and they refuse to give it. I will attach documentation. They insisted I entered the wrong info. I've had to account for almost 20 years. I know these numbers were correct. Either way, I submitted another bank wire. Surprise! It was returned back to my player account. I'm not onto my third attempt. Why will this time be different? I requested email money transfer which they refuse. I'm shocked this casino is recommended. I've lost sleep this week with this nonsense! I can provide all emails, screenshots.

$11,000

Betsson Casino Complaint Stats

Resolved 18 / 18

Avg. Amount $1,304

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Player Rating

7.6/10 ● 164 reviews

Top reviews from our players

melanyc

9/10

I like the fact that when you sign up at Betsson and you can immediately receive a 100% match deposit bonus and other bonuses on deposit. There is no need always to contact their customer support team. Besides, there are plenty of interested games, good graphic.

Separ1232

10/10

This is my favourite trusted casino by far. I have been playing online casino's for over few months and Betsson has became my favourite trusted casino. I like the transparency off this site showing the RTP of every game.

Huge selection of games, lots of competitions and bonuses, website easy to use and very fast withdrawals. I actually can't find fault with this casino, and after researching have found Betsson to be one of the recommended casinos by websites who have tried and tested casino's for players.

Good stuff, nice chatting especially with Matt* .(Anton) Thanks Betsson's :) No1 !!

Genovese

10/10

Betsson is what you want every other casino to be like. My experience was simple, Signed up without a problem, deposited and received the bonus without a problem, All the games loaded and played great. I deposited a second time and again no problem and luckily this time I managed to win some money!. I withdrew the funds via bank transfer and a couple of hours later got the message to verify my account which is pretty standard. I uploaded my documents and a couple of hours later account was verified. the money stayed pending for about 10-12hrs and I got an email saying it was processed and to my suprise the money was in my account the next day. I have played at a LOT of casinos over the years and most of them make you wait 2-3 days before processing a withdrawl, a lot of them will mess you around with verification but I really must acknowledge Betsson for their professionalism. Places like this add confidence to a player in knowing that when you win you wont be messed around. Betsson keep up the good work and I hope you continue to provide players the same experience that I had as I'm sure you will continue to build a loyal network of customers. A++

My overall experience was great and I dont have any negative feedback. I do think some players might find the lack of bonuses an issue. I'm not too big on bonuses my self but I think a lot of players would probably like maybe a weekend bonus buster etc.

Marinajj

10/10

Lots of providers, easy verification, good bonuses and campaigns.

I love how you use real money first and can cancell a bonus at any time to make a withdraw. The best thing is that real money also count to wagering.

Support is always friendly and if anything's wrong or not working they always fix it, and I've been compensated more than enough when I've had problems.

The withdraw time seems to shift a lot though, between a few minutes and 24 hours. Not a big deal but at other casinos you can usually tell if it takes around 1 or 16 hours.

The only bad thing I can think of is that when you participate in some campaigns, even though you get a message that you've signed up for it, something goes wrong and you're not. Live chat is always there to help though so it's not a big problem.

ZnarkneZ

3/10

I like the big library of games they have, i like the layout of the site and that the support staff is fast to asnwer in the live chat even tho they dont help so much just copy and paste they standars answeres.

I do not like how much of a hazzle it is to make a withdrawal, i´ve been promised by serveral supportmembers now that its all fine but my withdrawals is still cancelled even after sending in all the documentation they asked for (id, bill, bank statement, car info) all of it. even after this all they said was pretty much just try again.

EdwardJones

7/10

Excellent gameplay and most providers mean that more games are here than most other casinos. Generous payouts and tourneys as well.

JohnDailey

7/10

One of the good ones! Lots of providers and supported by visa with 3 day cashout and quick Ewallet payments. Something for everyone here aprt from video slots which is mad as there are so many providers. Good on mobile and slick.

L33999

10/10

Eh everything lol but my favourite games is dead or alive I feel this game is great for low and high stakes and you get a good return on the bonus and great value for your money. Betson is definitely up there with the best if not the best I think I will stick with this site and another one I like but this review is about betson keep up the great work guys you made me a happy wi man today so I thought I would leave a review. Turned 80 pounds into 4600 on a 90p stake but I have also had great wins on 18p as well on a 50 deposit at least once a month I can normally get a return of a 1000 pound in a session normally off 30 or 50 pound good value for money if you have some spare time in ur hands because most of the time I play for at least 3 to 5 hours keep my occupied but I do try to keep gambling as fun as possible and do gamble responsibly so be aware you can’t win all the time.

Nothing awtall to dislike with this casino bestson is definitely all about the thrills and excitement.

letswinnana

9/10

Excellent site games although some favourites seem to have been removed still a vast amount to chose from. Had a very good win fast speedy payouts

Not had one single bonus I think due to a very good win. Good loyalty bonuses are what keep me going back so the lack of them is putting me off otherwise they would have given 10

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