BetBoro Casino

BetBoro Casino - Delaying my payment for almost a month

€1900

Hi. I am trying to withdrawal my funds since day 08 may. Betboro was delaying to verify my documents. So when I sent all they requested, they ask me for more 14 days to another verification in my account. So yesterday the 14 days ended, and they keep telling me to wait. The amount is 2401 euros. I deposited 500 euros via neteller day 31 march. Very sad with this neteller indication.

BetBoro Casino - No longer able to withdraw

€2401

Hello,

I would like to raise a complaint against Betboro, who does not make me able to withdraw the money from my account. I was playing for several months really without any problems. It was a good run and I was able to make some decent profit, and decided to withdraw part of my winnings. My first withdrawal request was rejected and I was asked to complete the verification of my account.

I had no objection and provided everything they asked me for. As a result my account became verifed and I was also able to withdraw 900 euros to my Neteller account, the one I used to make the deposit with. Once this withdrawal was processed I noticed that almost all the withdrawal options became disabled, the only remaining ones is: credit card. I did not understand why, and Betboro did not provide me an answer on this.-

Spoke countless times with live chat, wrote e-mails. On e-mail I do not even get an answer. Live chat says always the same bullshit: "they will take care", and nothing happens. I always asked them to send me the chat transcript via e-mail, they never sent.

Anyways, I tried to make a deposit with my credit card, to be able to withdraw on that card later, but the transaction was rejected. I contacted my bank to ask for clarification, they told me that there is no limit/restriction on my card, and they did not even find rejected transactions for my card. So the issue should be definitely on Betboro side. I would also like to mention that I was able to deposit with the exact same credit card on Pokerstars Casino on the same day, so there is nothing wrong with my card.

The reason I tried to deposit with my credit card was to withdraw my winnings on that (if no other acceptable option are available...). But until I don't make a successful deposit with the card, I cannot make withdrawals on it.

Anyways, I had enough of this unfair behavior, I want to withdraw my winning, because this whole situation became suspicious. Either to my bank account (I sent them my IBAN and every info a couple of time), or my Neteller account, does not matter. Stop offering me alternative solutions, Betboro should restore all the withdrawal options and let me take my winnings.

Please, prompt them to do this and stop looking for stupid excuses just to withhold my money.

Thanks and best regards!

BetBoro Casino - Casino not paying

€6601

Hi, I have tried to withdrawal my balance of 1956 GBP with betboro since the start of 2020. I have requested withdrawal through skrill and ecopayz, which are the depsoited methods I have used. They all got rejected. I was asked to do a bank transfer instead. This was not an withdrawal option so it had to be done manually. I sent in the bank information they asked, but they never wired the money. I have waited over 30 days, which they said was their maximum time to pay. Since this did not work I tried to withdraw to my visa card. That was also rejected. I asked betboro for a solution so they could pay my balance on live chat. Their soultion was to ban me from their live chat. I hope betboro can come to a soultion here.

BetBoro Casino - Ignoring my request to withdraw and emails

£1956

After making a withdrawal of my winnings of about 800USD and hearing no response from Betboro, I emailed them only to receive my last response 8 days ago. They asked for all my documents to verify the account and since then have not replied to my previous 4 emails. Several emails asking them if my account is verified and if I can receive my funds have gone unanswered.
I deposited via an E-Wallet here in Brazil called Vcreditos which I have used successfully on other sites. After reading about other reviews this seems to be a common practise of Betboro to only pay out customers once put under pressure by bad reviews and complaints. I am happy to provide proof of emails sent and the single email received from Betboro.

Rejected

BetBoro Casiino - The casino ripped me off

Hello,
I signed up with betboro 2 months ago, I sent all the requested documents to verify my account but Betboro never validated it for me. First they told me that he did not accept the scans but only the photos then that they wanted a photo of me with an ID in hand. I always sent the documents they asked for. When I wanted to make a withdrawal it was canceled. My account was then suspended no more access to any game and now unable to connect. Of course it does not respond to my emails, when I try to contact the chat it cuts the conversation by telling me that my account has been closed definitively. I have 1000 euros which I cannot recover on their site. I would like to know what I can do.

BetBoro Casino - Promotional terms not met

€1000

I received an email on 26 December with a promotion for free spins from 26 Dec to 1 Jan. On 26 December I deposited £51 expecting to receive 50 free spins the following day, as per the promotion but I didn't get them. I've contacted the help desk three times (two proofs attached) and had a variety of responses from 'technical issues' to telling me the spins have been credited to my account, which they haven't. It would seem I've now been prevented from contacting the online help desk as each time I try I get a prompt to send an email without being able to use the live function. As I haven't received the promotional spins and seem to have been blocked from contacting Betboro about it I would like the deposit returning in full.

BetBoro Casino - Took my money without any explanation and proof

I opened account in Betboro, I deposited 200 euro and took 50% welcome bonus. I had good luck and managed to reach 1 247,xx euro balance while wagering bonus. After I completed bonus wagering I verified my account as Betboro asked. Documents accepted but Betboro asked additional selfie of me holding ID in my hand. I sent selfie and then got e-mail:

“We have detected that you have tried to manipulate our system and you have violated through your actions our terms and conditions:
3. Should there be a suspicion, presumption or an indication of fraud, betboro has the right to cancel all bets with the same person or persons without notice and freeze the entire account balance.
3.1 Criminal acts and acts manipulating the system will not be tolerated and will result in the immediate closing of the customer’s account as well as completed and uncompleted bets being declared invalid.
4. Betboro reserves the right to close account in any case of attempt of fraud against the company. This includes any system based on the use of software, techniques, computer, machines or similar tool.”

I asked in Betboro live chat about what I have done. Customer servant denied to give me any explanation and closed live chat. Betboro also blocked live chat from my IP address so I couldn’t reach them again.

When l logged in I noticed that also my whole betting history was deleted. I couldn’t even find those canceled bets as everything in account history was deleted.

Betboro is stating there that I have manipulated system and attempt to fraud. I have just placed normal bets mostly in live and haven’t done anything wrong. In my opinion betting company is going to make fraud against me. So far I haven’t got any proof and don’t even know what I have done here. They just took my balance.

Rejected

BetBoro Casino - Account blocked 11 months for no reason

I registered on the site betboro.com January 13, 2019. On January 25, after several weeks of playing, my account was blocked, after which I sent all the necessary documents to verify my account. I was informed that I should expect 30 working days. After the expiration of this period, I wrote a new email asking what the situation is with the verification of my account. But I was informed that the account is still checked. In April, I was again informed that my account is still checked. Since then no one has ever answered my letters. It's been 11 months since I've had access to my account and money

BetBoro Casino - Account blocked over a year for no reason

Hello. I made my account about a year ago. At the end of November 2018 this casino blocked my account with my money for no reason and I was demanded:
1) photo of passport
2) selfie with your passport
3) photo form of payment of utilities
4) photo of my face with a piece of paper
I provided all these photos and documents and then I was told to wait 30 days. After 30 days I contacted a live chat on their website where I was told to wait another 10 days. Also I was told to contact by email [email protected] ,but addressing there, ignored me, Further I addressed practically every month, since November, 2018 and finishing November, 2019, and to me every time speak there is an investigation, and exact terms of its termination and the reasons of blocking to me nobody names.

$1500

Complaint Statistics

Resolved 18

Avg. Amount $ 2,612

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player rating

4.4/10 ● 14 reviews

Top reviews from our players

Alberto777

5 years ago

1/10

Don’t answer to my emails and I was banned from their live chat for just asking when I my documents will be reviewed(unbelievable). I have been waiting for my account verification almost two weeks. No answer at all. I want to withdraw my funds. However, I can't do that without completed verification. I can provide a proof with screenshots if it needs.

Τhank you for your feedback as it help us to improve our services and products. We would like to assist you further so please let us know your username in order to check the issue in depth and provide you with an answer

BetBoro Casino 5 years ago

Gambler321

5 years ago

7/10

After a lot of verification effort they finally pay out.
Good selection of games, good software.
Nice bonusses, especially the cashback with no wagering requirements, because after I lose, I don't want to have to wager before I can hace something of my losses back.

There is one thing very annoying about this site and that is their communication. First live support isn't always available and second when you send them e-mails they don't respond fast or not at all. So the verification was a little bit of a hassle, but in the end it is fine. I only hope I don't need to contact them anymore for anything.

Thank you for your feedback and we will check the issue that you mentioned for the communication

BetBoro Casino 5 years ago

Ian1203

7 years ago

10/10

Been playing here for 2 weeks. Great selection of games. Very fast withdrawal once you are verified. Happy and would recommend.

Don’t answer emails and live chat can be a bit abrupt

Dear Ian, Thank you very much for your feedback as we are taking very seriously all the feedback from our customers in order to improve our products and services. We will check your issue with the emails and live chats that you mentioned in your review and we apologize for that. If you need anything else, please do not hesitate to contact us at any time. Kind Regards, Betboro Team

BetBoro Casino 6 years ago

Svyturys

7 years ago

1/10

Betting stakes is crazy low limits, they limited me to 18$.
Live chat is the most rude chat I ever seen.
Withdraw the most painful think for me, they asked so many extra documents for no reason and when they decided to withdraw me straight to my bank account which means I needed to pay 15% taxes and it took about 1 freaking month.

for me 0 stars.

Hello, Thank you for your feedback as it help us to improve our products and services. Would you be so kind to provide us your username or Account ID in order to be able to provide you a full and complete reasoning concerning your complaint? Thank you in advance for your response. Kind Regards, Betboro Team

BetBoro Casino 7 years ago

Pottsay7

1/10

Layout is ok.
Live chat is quick (rude and less than useful responses though)
Lots of events.

Max. bet for most events is ridiculously low (as it not worth betting on), withdrawal times and communication when rejected is non-existent, only get proper response through email and takes minimum 48 hours for reply.
Really would try to avoid.

Thank you very much for your feedback. Concerning your requests we would like to let you know the following: * Betting limits depend on many factors and they are not standard * 98% of all requests via email are answered within 2hours on average during working hours. 2% might take up to 24h depending on the complexity of the request If you need any assistance please let us know we would be more than happy to help you. Kind Regards, Betboro Team

BetBoro Casino 8 years ago

davechels22

6/10

There is a lot of choice of different slots and good bonus offers.

Customer service is very slow. I have contacted them over problems and error codes I have been getting when opening up certain slots and the response has been slow at best and not kept up to date with what is happening.

Thank you for your feedback. Any potential rare issues we try to solve them as fast as possible. We apologize for the inconvenience since this did not happen for your case

BetBoro Casino 8 years ago

Richard1

5/10

Nice feel to the website, games loaded ok and quick (although have had games freezing several times today!) and nice to get cashback element. Chat was available quickly, but not 24 hour service.

Slow verification! Made a withdrawal request and uploaded photo ID as requested. 24 hours later withdrawal still pending. Chat rep said upload was going through an update and to e-mail docs in and will be processed within 24 hours. 24 hours later, withdrawal still pending so ask chat rep if all ok. He then says leave it 48 hours for docs to be verified. Now 48 hours later and still not verified. In the meantime (late last night) I was foolish enough to cancel the withdrawal and lost, of course! In summary, initial withdrawal request made Saturday night and docs sent in straight away, but now on Wednesday and still no progress. No e-mails to confirm progress or receipt of docs and no request for docs (was only told upon enquiring in chat) if upload feature not working. Sorry, but how this withdrawal process is being managed does not encourage me to make further deposits at present.

MaSpr0D