BetBoro Casino

Don’t answer to my emails and I was banned from their live chat for just asking when I my documents will be reviewed(unbelievable). I have been waiting for my account verification almost two weeks. No answer at all. I want to withdraw my funds. However, I can't do that without completed verification. I can provide a proof with screenshots if it needs.

BetBoro Casino

4 years ago

Τhank you for your feedback as it help us to improve our services and products.
We would like to assist you further so please let us know your username in order to check the issue in depth and provide you with an answer

After a lot of verification effort they finally pay out.
Good selection of games, good software.
Nice bonusses, especially the cashback with no wagering requirements, because after I lose, I don't want to have to wager before I can hace something of my losses back.

There is one thing very annoying about this site and that is their communication. First live support isn't always available and second when you send them e-mails they don't respond fast or not at all. So the verification was a little bit of a hassle, but in the end it is fine. I only hope I don't need to contact them anymore for anything.

BetBoro Casino

5 years ago

Thank you for your feedback and we will check the issue that you mentioned for the communication

Been playing here for 2 weeks. Great selection of games. Very fast withdrawal once you are verified. Happy and would recommend.

Don’t answer emails and live chat can be a bit abrupt

BetBoro Casino

6 years ago

Dear Ian,

Thank you very much for your feedback as we are taking very seriously all the feedback from our customers in order to improve our products and services.

We will check your issue with the emails and live chats that you mentioned in your review and we apologize for that.

If you need anything else, please do not hesitate to contact us at any time.

Kind Regards,
Betboro Team

Betting stakes is crazy low limits, they limited me to 18$.
Live chat is the most rude chat I ever seen.
Withdraw the most painful think for me, they asked so many extra documents for no reason and when they decided to withdraw me straight to my bank account which means I needed to pay 15% taxes and it took about 1 freaking month.

for me 0 stars.

BetBoro Casino

7 years ago

Hello,

Thank you for your feedback as it help us to improve our products and services.

Would you be so kind to provide us your username or Account ID in order to be able to provide you a full and complete reasoning concerning your complaint?

Thank you in advance for your response.

Kind Regards,
Betboro Team

Layout is ok.
Live chat is quick (rude and less than useful responses though)
Lots of events.

Max. bet for most events is ridiculously low (as it not worth betting on), withdrawal times and communication when rejected is non-existent, only get proper response through email and takes minimum 48 hours for reply.
Really would try to avoid.

BetBoro Casino

7 years ago

Thank you very much for your feedback.

Concerning your requests we would like to let you know the following:
* Betting limits depend on many factors and they are not standard
* 98% of all requests via email are answered within 2hours on average during working hours. 2% might take up to 24h depending on the complexity of the request

If you need any assistance please let us know we would be more than happy to help you.

Kind Regards,
Betboro Team

There is a lot of choice of different slots and good bonus offers.

Customer service is very slow. I have contacted them over problems and error codes I have been getting when opening up certain slots and the response has been slow at best and not kept up to date with what is happening.

BetBoro Casino

7 years ago

Thank you for your feedback.

Any potential rare issues we try to solve them as fast as possible.
We apologize for the inconvenience since this did not happen for your case

Nice feel to the website, games loaded ok and quick (although have had games freezing several times today!) and nice to get cashback element. Chat was available quickly, but not 24 hour service.

Slow verification! Made a withdrawal request and uploaded photo ID as requested. 24 hours later withdrawal still pending. Chat rep said upload was going through an update and to e-mail docs in and will be processed within 24 hours. 24 hours later, withdrawal still pending so ask chat rep if all ok. He then says leave it 48 hours for docs to be verified. Now 48 hours later and still not verified. In the meantime (late last night) I was foolish enough to cancel the withdrawal and lost, of course! In summary, initial withdrawal request made Saturday night and docs sent in straight away, but now on Wednesday and still no progress. No e-mails to confirm progress or receipt of docs and no request for docs (was only told upon enquiring in chat) if upload feature not working. Sorry, but how this withdrawal process is being managed does not encourage me to make further deposits at present.

I joined BetBoro casino and taken there welcome bonus right away on my account and started playing. I had a nice win on my account and clear wager bonus what was great I sent in my I.D. On my account within 24 hour I had a email saying all good to go and my withdraw was in my bank in a few days.

I will be back playing here keep up the good work BedBoro casino :)

Nothing at all. Everything is ok for me.
1 thing. NetEnt games is slowly opened

Great casino. Quick withdrawal at the most 4 days. Never had any problems. Yes, sometimes you lose.

Good variety of games, support was fast when needed, fast verification process and payout, nice bonus. All in all everything a good casino needs. :)

I have spent extreme amounts of money on this site and only had 1 withdrawal of $3000.00 which I did get paid out with NO hassle. It took 6 days to receive funds back in my bank account. I am an extremely frustrated player and will not be returning to this casino.

BetBoro Casino

8 years ago

Hello,

Please, explain us what is the reason that you are frustrated.
We will be more than happy to listen to your comments as it help us to improve our products and services.

Kind Regards,
Betboro Team

Nothing, cant find a single good thing to say about these people.

Slow payment/slow verification process. Poor customer service. So many better once out there. Avoid!

BetBoro Casino

8 years ago

Dear Steverich,

We would like to give us some more details of the problem that you have faced at Betboro so we will be able to help you.
We try to complete the verification process as soon as possible but sometimes there are delays due to high traffic.
For your comment about our customer service, we would need some more details.

Thank you for your feedback which is always helpful to improve our services and products.

Kind Regards,
Betboro Team

I opened a account with Betboro about a week ago. I had made two withdrawals and two deposits I had a withdrawal off £2000 and a withdrawal of £1000 a total of £3000.

Regarding my £2000 withdrawal on 30/12/16. I contacted live chat on Betboro about when I was going to receive payment he told me I should have already received payment so the money was put back into my Betboro account not my bank account nearly a week after waiting. When I contacted them by email they said it was an issue with there card provider and that for me to make a withdrawal off £1000 each time. I done this yesterday the 4/1/17.

I feel like I have been waiting so long and yet to receive funds I have another £1000 pending which they said is pending and I will receive in the next 1-3 working days. I have a total of £3000 I have yet to receive any funds from Betboro and there is still funds in my account that I am unable to withdraw because I have a pending withdrawal request already in progress.

Very poor I hope Betboro can react to my unhappiness and help resolve this issue for other players this would be a huge negative.

BetBoro Casino

8 years ago

Dear WilliamBT73JE,

We understand your frustration and we apologize for that that.
As our customer support has already explained you this problem was caused due to some technical issue that we were trying to solve it.
We assure that you will receive your funds and there is no need to worry.
Once more we apologize for the inconvenience and thank you for your understanding.

Kind Regards,
Betboro Team

They have very much slots from different providers.

Please beware of this casino, if you like to withdraw your own money!

1. You can make a withdrawal at any time, but after one day it would be canceled, because you only are allowed to make your withdrawal, after verifying your documents, which I've sent in one day before, but now they've told me, that it takes 48 hours on working days, so I have to wait 5 days to get my account verified!

2. If you'll make a withdrawal within the first 48 hours, after registering your account there, you have to pay 20% fees from your full withdrawal amount, like it's stated in their terms, which is normally only in rogue casinos terms!

3. Since they've canceled my withdrawal without any message or anything else, I've lost now all my money (about €600.-) because they let me wait a minimum of 5 days to making my withdrawal!

So please do not play there for real money!
I really don't understand why Askgamblers does promote such a casino with 8,88 Points?

BetBoro Casino

8 years ago

Dear Amiga500,

We would like to inform you that for the safety of our customers all the accounts must be verified. As we are using high standards of verification, depending on the traffic, the process can take up to 2 working days but normally it is completed much faster. As soon as your account is verified, the withdrawals are processed super fast i.e e-wallets from 12-24h!

If you need any further clarification please do not hesitate to contact our support team at [email protected]

Kind Regards,
Betboro Team