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BetBoro Casino

Item: BetBoro Casino
Rating: 1
Author: Bojana D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 14 reviews

4.4/10

14 reviews

Complaint Response 26 complaints

1 day avg. 26 complaints

What we like

Casino games available in instant-play
Slots can be played for free
Live casino open
Mobile-friendly casino
Live chat available
Sensitive transactions encrypted with SSL

What we don’t like

Customer support service open from 09:00 to 23:00 CET
Live chat not responsive at all times
No phone support

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

BetBoro Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.betboro.com

Established

2013

Licences

Curacao Gaming Control Board

Company

Webmedia Development N.V.

Affiliate Program

BetBoro

Languages

English, German, Hungarian, Portuguese, Spanish, Slovak, Turkish, Farsi

Casino Type

Instant Play, Mobile, Sports

BetBoro Casino is an online casino and sportsbook powered by a variety of software providers, including NetEnt, Microgaming, iSoftBet, NextGen Gaming and more. The casino features a variety of online casino games, including online slots, table games and live casino games. Players can access the casino on their portable devices, including mobile phones. BetBoro Casino is licensed and regulated by the Curacao eGaming.

Restricted Countries and Territories

Players who reside in the United States of America are not allowed to open an account at BetBoro Casino.

Mobile Gaming

The casino can be accessed on mobile devices which enables players to spin the reels of mobile slots on the go directly from their iOS and Android smartphones.

Security and Fairness

The financial transactions done on BetBoro are secured with SSL encryption which guarantees one's private information remains safe from third parties.

Since the casino features online casino games by NetEnt, a highly trusted and safe software provider, players can rest assured the outcome of the games is always unbiased and fair.

Deposit Methods

Payz, Neteller, Paysafecard, Ukash, WireCard, Skrill, AstroPay Card

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Paysafe Card, WireCard, Payz, Skrill, AstroPay Card

Withdrawal Fees

Withdrawal Limit

No Limits

Currencies

Brazilian reals, Euros, British pounds sterling, US dollars

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Cryptologic (WagerLogic), NextGen Gaming, 1x2Games, iSoftBet, Elk Studios, Betconstruct, Pragmatic Play

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

The casino's selection of video slots is powered by NetEnt, Microgaming, iSoftBet, NextGen Gaming, Elk Studios, Pragmatic Play, Casino Technology, Cryptologic, Betconstruct and 1x2Gaming. The list of video slots includes titles like the Immortal Romance slot, Jack and the Beanstalk slot, Dead or Alive slot and various others. There are also progressive slots found in the casino's assortment of online slots, such as the Mega Moolah slot, Treasure Nile slot and more.

BetBoro's offer of table games ranges from blackjack and roulette to poker and baccarat. The selection includes Punto Banco Pro Series, European Roulette, Double Exposure Blackjack and more.

Players who enjoy video poker can try their hand at Joker Poker, Louisiana Double, Deuces Wild, Deuces and Joker, Double Bonus, Jacks or Better and more.

The specialty games include virtual racebook, fantasy sport, scratch cards and keno.

Live Games

Players who wish to engage in live gambling against real life dealers can go for live blackjack, live roulette, live baccarat and live poker at the live casino.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players who need to contact the customer support team can do so through email and live chat whenever customer service agents are available. The customer support works from 09:00 to 23:00 CET. Additionally, there is also a helpful FAQ section where players can find answers to previously asked questions.

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Complaints

Read the complaints other players have left for BetBoro Casino. Learn more about complaints.

Show all complaints

Submit complaint

BetBoro Casino - Closed account with 1900 euros

After being restricted from placing bets, betboro took over 1 month before they allowed me to make my first withdrawal, between requested documents and verifications. After all the waiting, they limited me to withdraw 100 euro per week (my balance was 2400 euro). I was able to make 5 withdrawals of 100 euros (coincidence or not is the value i deposited). Today to my surprise, they informed me that I tried to manipulate the system and that my IP has several registered accounts (which is not true, because I only have one account and one cell). This bookmakers is really scam. Don't open account or they do that with who wins some profit.

Unresolved

€1900

BetBoro Casino - Delaying my payment for almost a month

Hi. I am trying to withdrawal my funds since day 08 may. Betboro was delaying to verify my documents. So when I sent all they requested, they ask me for more 14 days to another verification in my account. So yesterday the 14 days ended, and they keep telling me to wait. The amount is 2401 euros. I deposited 500 euros via neteller day 31 march. Very sad with this neteller indication.

Unresolved

€2401

BetBoro Casino - No longer able to withdraw

Hello,

I would like to raise a complaint against Betboro, who does not make me able to withdraw the money from my account. I was playing for several months really without any problems. It was a good run and I was able to make some decent profit, and decided to withdraw part of my winnings. My first withdrawal request was rejected and I was asked to complete the verification of my account.

I had no objection and provided everything they asked me for. As a result my account became verifed and I was also able to withdraw 900 euros to my Neteller account, the one I used to make the deposit with. Once this withdrawal was processed I noticed that almost all the withdrawal options became disabled, the only remaining ones is: credit card. I did not understand why, and Betboro did not provide me an answer on this.-

Spoke countless times with live chat, wrote e-mails. On e-mail I do not even get an answer. Live chat says always the same bullshit: "they will take care", and nothing happens. I always asked them to send me the chat transcript via e-mail, they never sent.

Anyways, I tried to make a deposit with my credit card, to be able to withdraw on that card later, but the transaction was rejected. I contacted my bank to ask for clarification, they told me that there is no limit/restriction on my card, and they did not even find rejected transactions for my card. So the issue should be definitely on Betboro side. I would also like to mention that I was able to deposit with the exact same credit card on Pokerstars Casino on the same day, so there is nothing wrong with my card.

The reason I tried to deposit with my credit card was to withdraw my winnings on that (if no other acceptable option are available...). But until I don't make a successful deposit with the card, I cannot make withdrawals on it.

Anyways, I had enough of this unfair behavior, I want to withdraw my winning, because this whole situation became suspicious. Either to my bank account (I sent them my IBAN and every info a couple of time), or my Neteller account, does not matter. Stop offering me alternative solutions, Betboro should restore all the withdrawal options and let me take my winnings.

Please, prompt them to do this and stop looking for stupid excuses just to withhold my money.

Thanks and best regards!

Resolved

€6601

BetBoro Casino - Casino not paying

Hi, I have tried to withdrawal my balance of 1956 GBP with betboro since the start of 2020. I have requested withdrawal through skrill and ecopayz, which are the depsoited methods I have used. They all got rejected. I was asked to do a bank transfer instead. This was not an withdrawal option so it had to be done manually. I sent in the bank information they asked, but they never wired the money. I have waited over 30 days, which they said was their maximum time to pay. Since this did not work I tried to withdraw to my visa card. That was also rejected. I asked betboro for a solution so they could pay my balance on live chat. Their soultion was to ban me from their live chat. I hope betboro can come to a soultion here.

Resolved

£1956

BetBoro Casino - Ignoring my request to withdraw and emails

After making a withdrawal of my winnings of about 800USD and hearing no response from Betboro, I emailed them only to receive my last response 8 days ago. They asked for all my documents to verify the account and since then have not replied to my previous 4 emails. Several emails asking them if my account is verified and if I can receive my funds have gone unanswered.
I deposited via an E-Wallet here in Brazil called Vcreditos which I have used successfully on other sites. After reading about other reviews this seems to be a common practise of Betboro to only pay out customers once put under pressure by bad reviews and complaints. I am happy to provide proof of emails sent and the single email received from Betboro.

Rejected

BetBoro Casiino - The casino ripped me off

Hello,
I signed up with betboro 2 months ago, I sent all the requested documents to verify my account but Betboro never validated it for me. First they told me that he did not accept the scans but only the photos then that they wanted a photo of me with an ID in hand. I always sent the documents they asked for. When I wanted to make a withdrawal it was canceled. My account was then suspended no more access to any game and now unable to connect. Of course it does not respond to my emails, when I try to contact the chat it cuts the conversation by telling me that my account has been closed definitively. I have 1000 euros which I cannot recover on their site. I would like to know what I can do.

Resolved

€1000

BetBoro Casino - Promotional terms not met

I received an email on 26 December with a promotion for free spins from 26 Dec to 1 Jan. On 26 December I deposited £51 expecting to receive 50 free spins the following day, as per the promotion but I didn't get them. I've contacted the help desk three times (two proofs attached) and had a variety of responses from 'technical issues' to telling me the spins have been credited to my account, which they haven't. It would seem I've now been prevented from contacting the online help desk as each time I try I get a prompt to send an email without being able to use the live function. As I haven't received the promotional spins and seem to have been blocked from contacting Betboro about it I would like the deposit returning in full.

Resolved

BetBoro Casino - Took my money without any explanation and proof

I opened account in Betboro, I deposited 200 euro and took 50% welcome bonus. I had good luck and managed to reach 1 247,xx euro balance while wagering bonus. After I completed bonus wagering I verified my account as Betboro asked. Documents accepted but Betboro asked additional selfie of me holding ID in my hand. I sent selfie and then got e-mail:

“We have detected that you have tried to manipulate our system and you have violated through your actions our terms and conditions:
3. Should there be a suspicion, presumption or an indication of fraud, betboro has the right to cancel all bets with the same person or persons without notice and freeze the entire account balance.
3.1 Criminal acts and acts manipulating the system will not be tolerated and will result in the immediate closing of the customer’s account as well as completed and uncompleted bets being declared invalid.
4. Betboro reserves the right to close account in any case of attempt of fraud against the company. This includes any system based on the use of software, techniques, computer, machines or similar tool.”

I asked in Betboro live chat about what I have done. Customer servant denied to give me any explanation and closed live chat. Betboro also blocked live chat from my IP address so I couldn’t reach them again.

When l logged in I noticed that also my whole betting history was deleted. I couldn’t even find those canceled bets as everything in account history was deleted.

Betboro is stating there that I have manipulated system and attempt to fraud. I have just placed normal bets mostly in live and haven’t done anything wrong. In my opinion betting company is going to make fraud against me. So far I haven’t got any proof and don’t even know what I have done here. They just took my balance.

Rejected

BetBoro Casino - Account blocked 11 months for no reason

I registered on the site betboro.com January 13, 2019. On January 25, after several weeks of playing, my account was blocked, after which I sent all the necessary documents to verify my account. I was informed that I should expect 30 working days. After the expiration of this period, I wrote a new email asking what the situation is with the verification of my account. But I was informed that the account is still checked. In April, I was again informed that my account is still checked. Since then no one has ever answered my letters. It's been 11 months since I've had access to my account and money

Unresolved

BetBoro Casino - Account blocked over a year for no reason

Hello. I made my account about a year ago. At the end of November 2018 this casino blocked my account with my money for no reason and I was demanded:
1) photo of passport
2) selfie with your passport
3) photo form of payment of utilities
4) photo of my face with a piece of paper
I provided all these photos and documents and then I was told to wait 30 days. After 30 days I contacted a live chat on their website where I was told to wait another 10 days. Also I was told to contact by email [email protected] ,but addressing there, ignored me, Further I addressed practically every month, since November, 2018 and finishing November, 2019, and to me every time speak there is an investigation, and exact terms of its termination and the reasons of blocking to me nobody names.

Unresolved

$1500

Complaint Statistics

Resolved 18

Avg. Amount $ 2,612

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player rating

4.4/10 ● 14 reviews

Top reviews from our players

bertrandospaventa

8 years ago

3/10

I have spent extreme amounts of money on this site and only had 1 withdrawal of $3000.00 which I did get paid out with NO hassle. It took 6 days to receive funds back in my bank account. I am an extremely frustrated player and will not be returning to this casino.

Hello, Please, explain us what is the reason that you are frustrated. We will be more than happy to listen to your comments as it help us to improve our products and services. Kind Regards, Betboro Team

BetBoro Casino 8 years ago

steverich

9 years ago

1/10

Nothing, cant find a single good thing to say about these people.

Slow payment/slow verification process. Poor customer service. So many better once out there. Avoid!

Dear Steverich, We would like to give us some more details of the problem that you have faced at Betboro so we will be able to help you. We try to complete the verification process as soon as possible but sometimes there are delays due to high traffic. For your comment about our customer service, we would need some more details. Thank you for your feedback which is always helpful to improve our services and products. Kind Regards, Betboro Team

BetBoro Casino 9 years ago

Williambt73je

9 years ago

1/10

I opened a account with Betboro about a week ago. I had made two withdrawals and two deposits I had a withdrawal off £2000 and a withdrawal of £1000 a total of £3000.

Regarding my £2000 withdrawal on 30/12/16. I contacted live chat on Betboro about when I was going to receive payment he told me I should have already received payment so the money was put back into my Betboro account not my bank account nearly a week after waiting. When I contacted them by email they said it was an issue with there card provider and that for me to make a withdrawal off £1000 each time. I done this yesterday the 4/1/17.

I feel like I have been waiting so long and yet to receive funds I have another £1000 pending which they said is pending and I will receive in the next 1-3 working days. I have a total of £3000 I have yet to receive any funds from Betboro and there is still funds in my account that I am unable to withdraw because I have a pending withdrawal request already in progress.

Very poor I hope Betboro can react to my unhappiness and help resolve this issue for other players this would be a huge negative.

Dear WilliamBT73JE, We understand your frustration and we apologize for that that. As our customer support has already explained you this problem was caused due to some technical issue that we were trying to solve it. We assure that you will receive your funds and there is no need to worry. Once more we apologize for the inconvenience and thank you for your understanding. Kind Regards, Betboro Team

BetBoro Casino 9 years ago

amiga500

9 years ago

1/10

They have very much slots from different providers.

Please beware of this casino, if you like to withdraw your own money!

1. You can make a withdrawal at any time, but after one day it would be canceled, because you only are allowed to make your withdrawal, after verifying your documents, which I've sent in one day before, but now they've told me, that it takes 48 hours on working days, so I have to wait 5 days to get my account verified!

2. If you'll make a withdrawal within the first 48 hours, after registering your account there, you have to pay 20% fees from your full withdrawal amount, like it's stated in their terms, which is normally only in rogue casinos terms!

3. Since they've canceled my withdrawal without any message or anything else, I've lost now all my money (about €600.-) because they let me wait a minimum of 5 days to making my withdrawal!

So please do not play there for real money!
I really don't understand why Askgamblers does promote such a casino with 8,88 Points?

Dear Amiga500, We would like to inform you that for the safety of our customers all the accounts must be verified. As we are using high standards of verification, depending on the traffic, the process can take up to 2 working days but normally it is completed much faster. As soon as your account is verified, the withdrawals are processed super fast i.e e-wallets from 12-24h! If you need any further clarification please do not hesitate to contact our support team at [email protected] Kind Regards, Betboro Team

BetBoro Casino 9 years ago