BetBoro Casino Complaints

Closed account with 1900 euros

After being restricted from placing bets, betboro took over 1 month before they allowed me to make my first withdrawal, between requested documents and verifications. After all the waiting, they limited me to withdraw 100 euro per week (my balance was 2400 euro). I was able to make 5 withdrawals of 100 euros (coincidence or not is the value i deposited). Today to my surprise, they informed me that I tried to manipulate the system and that my IP has several registered accounts (which is not true, because I only have one account and one cell). This bookmakers is really scam. Don't open account or they do that with who wins some profit.

Unresolved

€1,900

Delaying my payment for almost a month

Hi. I am trying to withdrawal my funds since day 08 may. Betboro was delaying to verify my documents. So when I sent all they requested, they ask me for more 14 days to another verification in my account. So yesterday the 14 days ended, and they keep telling me to wait. The amount is 2401 euros. I deposited 500 euros via neteller day 31 march. Very sad with this neteller indication.

Unresolved

€2,401

No longer able to withdraw

Hello,

I would like to raise a complaint against Betboro, who does not make me able to withdraw the money from my account. I was playing for several months really without any problems. It was a good run and I was able to make some decent profit, and decided to withdraw part of my winnings. My first withdrawal request was rejected and I was asked to complete the verification of my account.

I had no objection and provided everything they asked me for. As a result my account became verifed and I was also able to withdraw 900 euros to my Neteller account, the one I used to make the deposit with. Once this withdrawal was processed I noticed that almost all the withdrawal options became disabled, the only remaining ones is: credit card. I did not understand why, and Betboro did not provide me an answer on this.-

Spoke countless times with live chat, wrote e-mails. On e-mail I do not even get an answer. Live chat says always the same bullshit: "they will take care", and nothing happens. I always asked them to send me the chat transcript via e-mail, they never sent.

Anyways, I tried to make a deposit with my credit card, to be able to withdraw on that card later, but the transaction was rejected. I contacted my bank to ask for clarification, they told me that there is no limit/restriction on my card, and they did not even find rejected transactions for my card. So the issue should be definitely on Betboro side. I would also like to mention that I was able to deposit with the exact same credit card on Pokerstars Casino on the same day, so there is nothing wrong with my card.

The reason I tried to deposit with my credit card was to withdraw my winnings on that (if no other acceptable option are available...). But until I don't make a successful deposit with the card, I cannot make withdrawals on it.

Anyways, I had enough of this unfair behavior, I want to withdraw my winning, because this whole situation became suspicious. Either to my bank account (I sent them my IBAN and every info a couple of time), or my Neteller account, does not matter. Stop offering me alternative solutions, Betboro should restore all the withdrawal options and let me take my winnings.

Please, prompt them to do this and stop looking for stupid excuses just to withhold my money.

Thanks and best regards!

Resolved

€6,601

Casino not paying

Hi, I have tried to withdrawal my balance of 1956 GBP with betboro since the start of 2020. I have requested withdrawal through skrill and ecopayz, which are the depsoited methods I have used. They all got rejected. I was asked to do a bank transfer instead. This was not an withdrawal option so it had to be done manually. I sent in the bank information they asked, but they never wired the money. I have waited over 30 days, which they said was their maximum time to pay. Since this did not work I tried to withdraw to my visa card. That was also rejected. I asked betboro for a solution so they could pay my balance on live chat. Their soultion was to ban me from their live chat. I hope betboro can come to a soultion here.

Resolved

£1,956

Ignoring my request to withdraw and emails

After making a withdrawal of my winnings of about 800USD and hearing no response from Betboro, I emailed them only to receive my last response 8 days ago. They asked for all my documents to verify the account and since then have not replied to my previous 4 emails. Several emails asking them if my account is verified and if I can receive my funds have gone unanswered.
I deposited via an E-Wallet here in Brazil called Vcreditos which I have used successfully on other sites. After reading about other reviews this seems to be a common practise of Betboro to only pay out customers once put under pressure by bad reviews and complaints. I am happy to provide proof of emails sent and the single email received from Betboro.

Rejected

The casino ripped me off

Hello,
I signed up with betboro 2 months ago, I sent all the requested documents to verify my account but Betboro never validated it for me. First they told me that he did not accept the scans but only the photos then that they wanted a photo of me with an ID in hand. I always sent the documents they asked for. When I wanted to make a withdrawal it was canceled. My account was then suspended no more access to any game and now unable to connect. Of course it does not respond to my emails, when I try to contact the chat it cuts the conversation by telling me that my account has been closed definitively. I have 1000 euros which I cannot recover on their site. I would like to know what I can do.

Resolved

€1,000

Promotional terms not met

I received an email on 26 December with a promotion for free spins from 26 Dec to 1 Jan. On 26 December I deposited £51 expecting to receive 50 free spins the following day, as per the promotion but I didn't get them. I've contacted the help desk three times (two proofs attached) and had a variety of responses from 'technical issues' to telling me the spins have been credited to my account, which they haven't. It would seem I've now been prevented from contacting the online help desk as each time I try I get a prompt to send an email without being able to use the live function. As I haven't received the promotional spins and seem to have been blocked from contacting Betboro about it I would like the deposit returning in full.

Resolved

Took my money without any explanation and proof

I opened account in Betboro, I deposited 200 euro and took 50% welcome bonus. I had good luck and managed to reach 1 247,xx euro balance while wagering bonus. After I completed bonus wagering I verified my account as Betboro asked. Documents accepted but Betboro asked additional selfie of me holding ID in my hand. I sent selfie and then got e-mail:

“We have detected that you have tried to manipulate our system and you have violated through your actions our terms and conditions:
3. Should there be a suspicion, presumption or an indication of fraud, betboro has the right to cancel all bets with the same person or persons without notice and freeze the entire account balance.
3.1 Criminal acts and acts manipulating the system will not be tolerated and will result in the immediate closing of the customer’s account as well as completed and uncompleted bets being declared invalid.
4. Betboro reserves the right to close account in any case of attempt of fraud against the company. This includes any system based on the use of software, techniques, computer, machines or similar tool.”

I asked in Betboro live chat about what I have done. Customer servant denied to give me any explanation and closed live chat. Betboro also blocked live chat from my IP address so I couldn’t reach them again.

When l logged in I noticed that also my whole betting history was deleted. I couldn’t even find those canceled bets as everything in account history was deleted.

Betboro is stating there that I have manipulated system and attempt to fraud. I have just placed normal bets mostly in live and haven’t done anything wrong. In my opinion betting company is going to make fraud against me. So far I haven’t got any proof and don’t even know what I have done here. They just took my balance.

Rejected

Account blocked 11 months for no reason

I registered on the site betboro.com January 13, 2019. On January 25, after several weeks of playing, my account was blocked, after which I sent all the necessary documents to verify my account. I was informed that I should expect 30 working days. After the expiration of this period, I wrote a new email asking what the situation is with the verification of my account. But I was informed that the account is still checked. In April, I was again informed that my account is still checked. Since then no one has ever answered my letters. It's been 11 months since I've had access to my account and money

Unresolved

Account blocked over a year for no reason

Hello. I made my account about a year ago. At the end of November 2018 this casino blocked my account with my money for no reason and I was demanded:
1) photo of passport
2) selfie with your passport
3) photo form of payment of utilities
4) photo of my face with a piece of paper
I provided all these photos and documents and then I was told to wait 30 days. After 30 days I contacted a live chat on their website where I was told to wait another 10 days. Also I was told to contact by email [email protected] ,but addressing there, ignored me, Further I addressed practically every month, since November, 2018 and finishing November, 2019, and to me every time speak there is an investigation, and exact terms of its termination and the reasons of blocking to me nobody names.

Unresolved

$1,500

Refuses to verify and pay without reason

Hiya,

I am being completely road blocked by Betboro and they are refusing to verify or pay my balance.
Long story short, betboro put my account under review without reason given. I submitted all my documents. Initially they said the "investigation" period would take 7 days. I never heard back. When I inquired they now said the "investigation" is taking 30 days. Again I never heard back and not a single reason was given during this time. I have played at many sportsbooks and casions and can assure you I am astute in reading terms of service and realizing when I am getting the run around/scammed from a company.

My account is now locked, Betboro do not reply to my emails, there last reply I had was over 3 months ago. There still has not been a single reason given. I have sent numerous email which fail to receive a reply.

From reading forums all over the net it's clear betboro has gone rouge and is scamming numerous players without any reason or proof. You can literally type in "betboro payout complaints" and read many complaints across many different websites all with a similar theme. "account gets put under investigation for set amount of days without reason" "time limit expires and still no reason given" "betboro stop replying to any communication".

I have attached a bunch of screenshot from my email conversations with betboro.

24.05.19 - Send verification documents
27.05.19 - Follow up with betboro as have not heard back re verification
28.05 - Betboro ask for selfie holding I.D which I send
31.05 - I request withdrawals and betboro reject withdrawals without reason, I send email asking why.
1.06 - Betboro sends email saying account is under investgation, quotes 7-12 days max.
4.06 - Betboro sends update to my registered email calling me by a random name and saying my account is now under review for 30 more days to "check further for internal faults" whatever that means.
7.07 - Have not heard anything so I send email to check on my account status. My account has been able to log in for over a month now.
22.07 - I send another follow up email as I still have not had a reply
7.08 - I send another follow up email as I still have not had a reply

Todays date 23.09. 14 weeks since I have heard from betboro. They have stolen my funds and are just choosing to ignore any communication I try to have with them. Still no reason given.

I am happy for you to share the screenshots

Unresolved

€5,000

Troubles getting paid again

Dear Sir,

I am unable to withdraw money from my account.

My withdrawal requests via VISA were rejected "due to technical problem" twice and I was suggested to by support to order wire transfer withdrawal instead. I am absolutely happy to do so but bank withdrawal option was removed from my interface (see screenshot attached) and I cannot order it. Support suggested to clear cookies, it does not help.

I am left with no option to withdraw money and support does not respond to emails.

Please help me withdraw funds.

Thank you.

Resolved

€3,065

They have shut my account down & won't reply to my emails

I opened an account with betboro in early April, I deposited $500 USD then went on to win over $2500USD (exact amount I cannot confirm as my account is locked) Once i attempted to withdraw my funds & after my account was verified with my documents Betboro said they were going to shut my account down without any reason for 30 days, they did this, it has been almost two months and my account is still shut, I have sent various emails with no reply and I have attempted to chat to Betboro through online chat, I am told that they will pass it on to their team but then I hear nothing, they have basically shut my account down with all my money and shut off the communication. It is kind of unbelievable and it is day light robbery.

Unresolved

$2,500

Problems withdrawing

On 14th of May I requested a 1000 euro withdrawal to my EcoPayz account, this was precisely the method and account I used for depositing, therefore should strictly follow the rule to withdraw to the same destination where deposit came from. Day later it was rejected and on chat I was explained that "this withdrawal method is not available for me" but was not explained why and was promised an e-mail explanation within 24 hours, but no explanation came within 3 days and chat was blocked for me. I also sent an e-mail to support but no response came.

I registered a new withdrawal via Bank Transfer, but now on interface I see that both EcoPayz and Bank Transfer methods disappeared for me. And I cannot ask anybody - chat blocked and no response comes to messages.

Could I have clarity - how am I supposed to withdraw if methods disappear from interface and the method used for depositing is not available?

Thank you.

Resolved

€25,473

Cancelled my withdrawal requests and didn't answer my emails

Hello, on 06.05.2019 i have done a withdrawal request on betboro. At this time they told me, i will get my money after 48 hours. Two days later on 08.05.2019 they have cancelled my withdrawal request and send me an email, that they want documents for verification. In this email they wrote me, that i will get an answer 48 hours later. On the same day i have send them all the requested documents. Since now i have got no answer from them. Livechat is not available anymore and on email they don't answer me. My second withdrawal request from 11.05.2019 was cancelled today in the morning. The amount was 230,40 EUR. For me it looks like they don't want to pay me.

Resolved

€230

Account locked over a month for no reason

I made an account with betboro more than a month ago. I deposited and played immediately. it took about two days and they reported that the account was temporarily locked for security check. I sent all the required documents right after that, but nobody has done anything after that. the account is locked and the only answers are that they ask to wait. so more than a month has gone and nothing happens, and now nobody has responded to the queries I sent recently.

Resolved

Unable to withdraw £115.25 from Betboro

Hello, I have been trying to withdraw £115.25 from Betboro for almost a month. I deposited using my Visa debit card but whatever method I try to use to withdraw my attempts are being rejected for always the same reason, which is that I need to use the same method which I used for depositing. However I tried almost all obvious methods and it still does not work. I wrote to customer support and asked them to write me step by step how to withdraw guide, but they did not, the only answer I got was the usual one. I read that many people had similar problem so I would like to know what to do now, how to resolve this issue. Thanks and Regards

Resolved

£115

Delayed £71 Payment

I submitted a withdrawal on 10th Dec 2018 for £71.50. BetBoro keep promising to check up with their finance department as to what has gone wrong but fail to get back to me. No reason has been given as to where the money is, it has gone from my account and my bank never received it. Originally they asked for more details which I provided, I have confirmed, with my bank, that the details given were correct (account number, swift, iban) yet still the money has not arrived. Now they will not answer my texts or live chat sessions.

Resolved

£72

Not received my money

My account has been fully verified and I submitted a withdrawal on the 17th September via bank transfer for £10. As I had never used this method before and Betboro would not let me withdraw back to my card i deposited with I didn't want to withdraw my whole balance at once as I was concerned. I actually received this money the next day and thus decided to withdraw the rest (£192) on the 18th September to the same account using exactly the same details. Several days later I received an email from Betboro saying there was something wrong with my bank details and they needed me to clarify them (they were exactly the same as which was used before). I then replied back to the email providing them with the same details again. Since then I have had absolutely nothing. The money shows as being paid on my betboro account but I have not received anything into my account. I contacted live chat on the 26th and they told me there was a problem on their end and I should receive the money in a few days, this has not happened and they are now ignoring my emails.

Resolved

£192

Locked Account, 100.00 Euro withdrawal unfairly declined

Dear Askgambler Team, In end of June. 2018 I requested withdraw for 100.00 Euro. After few days of waiting for approve, my account was locked. I contacted via e-mail with betboro support team and they tell me that my account is under investigation and they need 14 days max for this investigation. This investigation continued more than 14 days. One month later i received resolution about this investigation. Quote: "Dear llia, Your account with betboro has been closed permanently due to a serious breach of terms and conditions carried out by yourself on the betboro platform. According to the security team you have manipulated the system for your own advantages during your play activity with certain slots. As a result, this decision cannot be overturned and your account will remain closed due to the above reason. The case is now considered closed and you will no longer hear anything regarding the matter. Regards. Betboro Security Team" After this email I asked them to tell me how can i manipulated the system for main own advantages during main play activity with certain slots! Until now i have not answer and all my emails was ignored!

Resolved

Keep Declining £2,000 Withdrawal

I deposited to Betboro Via Skrill and Card. They took 7 days to verify my account, then when i could finally get a withdrawal to process the first one was declined with no reason given, I went on chat and was told i needed to do a bank transfer even through i never deposited from my bank, I filled in the bank transfer and once again i have logged in to find the money back in to my account with no email or nothing notifying me why for either withdrawal decline! Each time i have withdrawn it has taken over 3 days for the to even process it and then subsequently decline them with no reason. This is for over £2,000 and it has been going on for 2 weeks no, No urgency in responding and no contact number, please help.

Resolved

£2,000

Refuses to pay winnings due to unjustified accusations

Last week I won some money at Betboro Casino. I deposited £100 and received a bonus. I won £1527 playing slots. I did not break any of their rules while playing and cashed out. After a few days they asked me to send in ID documents. I sent everything and received an email a few days later. They said that my documents had been accepted but that my IP address had been used before and that they would not pay me my winnings. My IP has not been used before at their casino. Althought I don't think there'll be anything I can say to get this through to them so I thought I had no choice but to post here. I'm not sure how they justify their position with vague accusations which I have no way to defend myself against. So perhaps they could show this proof of theirs to Askgamblers. No one in my flat has used my computer or entered my Betboro account without my knowledge. This is not a fair way for a casino to treat their winners. Thanks for reading. I hope this can be resolved.

Resolved

£1,527

Not paying out account funds

I made a withdrawal of £137.80 on the 18th Jan 2018. Betboro claim they have sent the payment however I don't believe this to be the case. I have asked repeatedly for them to confirm the exact time and date they processed the payment along with the relevant transaction codes, so far they have failed to provide this. Once I logged a complaint my account was closed on the grounds I have a gambling addiction. I only placed 2-3 low stakes bets on my account. (Reports of this same tactic being used when customers request withdrawals are coming up on google) My emails have not all been responded too and on the last one I was told my account was closed as I had "duplicate" accounts. Again this is false. At this stage I simply want the details of the allegedly made payment and the relevant codes to prove it was sent.

Resolved

Problems with small 60 euro withdrawal

Hello, i opened account on Betboro on October. Also on 15.10.2017 i made a request to withdraw amount of 60 EUR to my Bank account. After one week i still do not got funds in my account. I write email to my Bank, and received answr that funds was asked back by issued bank (where Betboro have account). I write a lot of emails to support,chat but nobody could not gave clear answer whats happened and the reason why funds was requested back. On 06 November with chat support , they put 60 eur in my betboro account. On 07.11.2017 i made another request to wthdraw the money and till present they does not arrived in my Bank account and does not arrived back to Betboro account. Nobody from chat cannot provide clear information what is going on and where is my funds. Very poor customer service. So, only negative emotions.

Resolved

€60

BetBoro Casino Complaint Stats