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BetBoro Casino - Took my money without any explanation and proof

REJECTED
Complaint Info
Disputed casino BetBoro Casino
Reason Account closure
Posted on December 24, 2019

I opened account in Betboro, I deposited 200 euro and took 50% welcome bonus. I had good luck and managed to reach 1 247,xx euro balance while wagering bonus. After I completed bonus wagering I verified my account as Betboro asked. Documents accepted but Betboro asked additional selfie of me holding ID in my hand. I sent selfie and then got e-mail:

“We have detected that you have tried to manipulate our system and you have violated through your actions our terms and conditions:
3. Should there be a suspicion, presumption or an indication of fraud, betboro has the right to cancel all bets with the same person or persons without notice and freeze the entire account balance.
3.1 Criminal acts and acts manipulating the system will not be tolerated and will result in the immediate closing of the customer’s account as well as completed and uncompleted bets being declared invalid.
4. Betboro reserves the right to close account in any case of attempt of fraud against the company. This includes any system based on the use of software, techniques, computer, machines or similar tool.”

I asked in Betboro live chat about what I have done. Customer servant denied to give me any explanation and closed live chat. Betboro also blocked live chat from my IP address so I couldn’t reach them again.

When l logged in I noticed that also my whole betting history was deleted. I couldn’t even find those canceled bets as everything in account history was deleted.

Betboro is stating there that I have manipulated system and attempt to fraud. I have just placed normal bets mostly in live and haven’t done anything wrong. In my opinion betting company is going to make fraud against me. So far I haven’t got any proof and don’t even know what I have done here. They just took my balance.

Posted on December 27, 2019

Dear Askgamblers Team,

Concerning the above complaint we would like to inform you that this complaint is related to sportsbook and not casino.
Customer has bet on the following match:
FarDu Fergana - FK Qoqon 1912 (Club friendly) which we were informed by our sportsbook provider that this match was fixed.
We have reported the incident to relevant regulatory bodies.

We show no tolerance in such cases and further information can be given through official complaint in our regulatory body.

Kind Regards,
Betboro Team

AskGamblers
Posted on December 27, 2019

Dear @jatani,

Please confirm if the complaint is related to sportsbook, as stated in the last casino's post? Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Thank you for your cooperation.

Posted on December 31, 2019

Yes, it is related to sportsbook.

I had no idea that I took bet for match which was fixed. I think you can release that when you take a look on my stakes. My balance was over thousand euro and my every stake was around 50 euros. I can't see anymore my betting history but I guess that my bet wasn't over that 50 euro. So am I involved in match fixing and betting 50 euro for that fixed match?

Fair way to go here would be voiding that bet for fixed match. Taking my whole balance is way too harsh.

AskGamblers
Posted on January 1, 2020

Based on the submitter's last post it became clear that this case is referring to Sports Betting and has nothing to do with casino related matters.

As per the AskGamblers Casino Complaints Service Guidelines https:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines we are dealing only with casino related complaints and therefore, this case is being rejected. Further assistance on this matter could be requested from the relevant regulatory body.

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