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BetBoro Casino - No longer able to withdraw

RESOLVED

Complaint Info

Disputed casino

BetBoro Casino

Amount

€ 6601

snoozecrap Hungary
Posted on April 27, 2020

Hello,

I would like to raise a complaint against Betboro, who does not make me able to withdraw the money from my account. I was playing for several months really without any problems. It was a good run and I was able to make some decent profit, and decided to withdraw part of my winnings. My first withdrawal request was rejected and I was asked to complete the verification of my account.

I had no objection and provided everything they asked me for. As a result my account became verifed and I was also able to withdraw 900 euros to my Neteller account, the one I used to make the deposit with. Once this withdrawal was processed I noticed that almost all the withdrawal options became disabled, the only remaining ones is: credit card. I did not understand why, and Betboro did not provide me an answer on this.-

Spoke countless times with live chat, wrote e-mails. On e-mail I do not even get an answer. Live chat says always the same bullshit: "they will take care", and nothing happens. I always asked them to send me the chat transcript via e-mail, they never sent.

Anyways, I tried to make a deposit with my credit card, to be able to withdraw on that card later, but the transaction was rejected. I contacted my bank to ask for clarification, they told me that there is no limit/restriction on my card, and they did not even find rejected transactions for my card. So the issue should be definitely on Betboro side. I would also like to mention that I was able to deposit with the exact same credit card on Pokerstars Casino on the same day, so there is nothing wrong with my card.

The reason I tried to deposit with my credit card was to withdraw my winnings on that (if no other acceptable option are available...). But until I don't make a successful deposit with the card, I cannot make withdrawals on it.

Anyways, I had enough of this unfair behavior, I want to withdraw my winning, because this whole situation became suspicious. Either to my bank account (I sent them my IBAN and every info a couple of time), or my Neteller account, does not matter. Stop offering me alternative solutions, Betboro should restore all the withdrawal options and let me take my winnings.

Please, prompt them to do this and stop looking for stupid excuses just to withhold my money.

Thanks and best regards!

Posted on April 28, 2020

Dear Sir/Madam,

We have forwarded the request to our account team.

Please, allow us some time to check the issue and we will get back to you with an answer.

Thank you for your patience.

Kind Regards,
Betboro Team

snoozecrap Hungary
Posted on April 28, 2020

Thanks for your reply!

Just to make things clear. My current available balance at BetBoro is 6601 euros. 900 is what was payed successfully, but I want to withdraw the rest of my balance as well.

AskGamblers team, please update the "Amount" value in the "Complaint info" accordingly.

Posted on May 1, 2020

Dear Sir/Madam,

Our Accounting team has checked your issue further and we would like to inform you that the withdrawal of your balance has been already processed and you should receive the funds to your bank account in the next coming days.

Kind Regards,
Betboro Team

AskGamblers
Posted on May 1, 2020

Dear @snoozecrap,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

snoozecrap Hungary
Posted on May 4, 2020

Hello,

My whole balance was manually withdrawn and transferred to my bank account by BetBoro. This means the case can be marked as Resolved.

I would like to thank AskGamblers for providing this platform, I was pretty lucky to find this site. Without it I have huge doubts there would be any progress on this matter, which was ongoing for a couple of months now... shame on BetBoro, I will never suggest anybody to open an account and deposit on their website. No wondering there were plenty of complaints, many of them not resolved and players never paid out. Scam!

AskGamblers
Posted on May 4, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.