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APlay Casino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 23 reviews
5.2/10
23 reviews
Complaint Response 6 complaints
1 day avg. 6 complaints
What we like
  • Mobile friendly
  • Live chat 24/7
  • Several currencies accepted
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


APlay Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://aplaycasino.com
Established
2017
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Finnish
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

APlay Casino is a multi-platform online casino where members have access to a range of video slots and casino games. Members will enjoy titles from the likes of NetEnt, Microgaming, Play’n GO, Betsoft, Playson, Quickspin and Endorphina. Games can be played instantly through a web browser or through their mobile casino. APlay Casino is licensed and regulated by the Government of Malta.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players living in the United States, Italy, France, Ukraine, Turkey, Portugal, Germany, Hungary, Australia, Poland and the UK. The full list of restricted countries can be found using the drop-down menu on the right-hand side of the screen.

Mobile Gaming

The casino is also available on the go where members can access the mobile version of the site through a smartphone or tablet device. No app required.

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption and firewall services which keeps players personal and financial details secure.

They also use a random number generator which ensures their games are fair and random.

StallCation

Complaints

Read the complaints other players have left for APlay Casino. Learn more about complaints.

Show all complaints
APlay Casino - Failed to close my account permanently when asked
Hi - I would like some help and to make a complaint about Aplay casino.
I am looking to see about getting money refunded to me that I deposited on their site since the 10th of July. The amount is 1929 euro.
On the 10th of July I requested for my account to be permantley closed with no chance of reopening. This was done by chat support - I dont have any screenshots of this conversation and the casino said that they were unable to send them to me - I do however have screenshots of conversations Ive had after with different advisors which I have attached to the complaint and where they confirm I did request this to happen. The chat advisor I spoke to decided to only close my account for 7 days and then after the 7 days I didnt even need to request for this to be opened again - it was just automatically opened and I was able to log in and play.
The first chat advisor I spoke to didnt ask me if I had any gambling problems - they just didnt close my account as requested. In the terms and conditions it states that a player is able to request account closure at any time. I feel this should have been upheld on their side. I have tried to talk to the casino and they have told me that they won't refund the money back to me so I was hoping you could please help with this. The second advisor I spoke to early this morning - also didnt proceed to close my account and left it open - it was only the third advisor that actually closed my account when requested. I have uploaded some documentation to the complaint. I have further correspondence also where someone has contacted me by email to tell me that they won't help if you also need this. Thanks for your help and support. I have also added some screenshots of their own terms and conditions and no where does it state i can only get my account closed for 7 days in which they are saying.
staus Unresolved
€1929
APlay Casino - Not able to withdraw winnings
Hey! I have a problem withdrawing my winnings. I played on aPlay casino before Christmas and was able to win 1453 euros. i did my deposit with my credit card but unfortunately i lost my card before i was able to withdraw my money. i Have went to the bank and provided the casino an official prove that i am the actual card holder/owner but the costumer service requires the document to also have a bank employers signature. Unfortunately in Finland the bank employees are not willing to sign this sort of documents due to security reasons. Due to this i cannot provide the casino with the exact document that they require. Ordering a new card would not solve the problem since a new card that i would get would be with different numbers because the previous is lost. With the documents i have sended it is clear that i am the cards owner but with the support of askgamblers i would like to know what kind of additional prove which is in line with Finnish law and bank policy's would also convince the casino and allow me to withdraw my winnings.

The documents that i have also required to casino
-Cardholder contract wish has been signed when i got the card.
-All of the personal identification documents
-Unsigned statement from the bank. Dated 7.1.2020 that i am still indeed the owner of that card.

Thank you allready and hopefully with you, Aplaycasino and me we can get this problem solved.

Here is all the documents that i have sended to aPlay Casino
staus Resolved
€1453
Azartplay Casino - Unable to process my €11,000 withdrawal, now threatening to confiscate my winnings
i am norwegian. we have restrictions from norwegian banks not being able to use our VISA card directly. so the industry have made several options for us too still get to deposit and having fun. i used VISA E-pro depositing at this Casino. when i was doing my withdraw of 11000 euro, the problems started. they didnt have a solution letting me withdraw as i deposit. in ebery other casino, direct banktransfer is allways an option. not here. so they told me too make an Skrill account. so i did. even though its weird how they can allow this, because they saif they were not able too withdraw from another optiopn thjen i made the deposit with....but skrill is the same challenge as with VISA. so i coulndt make a deposit from skrill to this casino, its not allowed if its used in gambling purpose. so what they decided was to just take my money, and told me they would just send my "deposit" back to me, not my winnings. they said my winnings was there's now. im shocked. no way this can be allowed??? its really stealing 11000 euro from me! and on top of it, they wrote on the chat: "What would you choose: get your deposit back or keep complaining on us and dont have an opportunity to get your deposit back?" THATS A THREAT. they just blocked me now, so i cant get any answers. and i haven't gotten any message on my mail or nothing. i just found out when i tried to login in, and got the message that i was blocked....i have a screenshot of the chat if that will help, and several e-mails.
staus Resolved
€11000
Azartplay Casino - Skrill deposit of 750 'lost' during transaction
I made a deposit of 750 Euro. Either this amount has been deducated form my skrill acount on balance in casino doesnt appear. After I contact casino I got info we will check. We will resolve it soon. We are doing our best sir.... But nobody tell ma any exact day. So actaulay its nearly 24 hours from my deposit and nobody cant say when they will do anything. Here is part of chat Zdeněk Malýcan: Hello any news about my 750 Euro deposit ? 12:40:49 PM Юлия vip-менеджер: Zdeněk, hello! 12:41:51 PM Юлия vip-менеджер: Just a moment, please! 12:42:00 PM Zdeněk Malýcan: ???? 12:50:19 PM Юлия vip-менеджер: Zdeněk, finance department is still checking. 12:51:17 PM Zdeněk Malýcan: I got info from skrill already 12:53:41 PM Zdeněk Malýcan: I´m realy fedup 12:53:52 PM Юлия vip-менеджер: You can receive your funds within 5 working days. This is how a payment system works. We are also cheking this information in our financial department. 12:54:35 PM Юлия vip-менеджер: Your money are somewhere between us and your payment system. 12:55:13 PM Юлия vip-менеджер: We will find it soon anyway. 12:55:19 PM Zdeněk Malýcan: Great thx you very much I never tought that my money will come back. Its great info how can I say thx to you ? 12:55:48 PM Zdeněk Malýcan: I got same info 24 hours ago 12:56:44 PM Юлия vip-менеджер: Zdeněk, please, don't worry, we are trying to do our best. 12:56:50 PM Zdeněk Malýcan: I´m sorry but nobody looking becouse you have to find it ion skrill acount easily 12:57:07 PM Юлия vip-менеджер: Zdeněk, financial department is currently checking this information. You're just have to wait a little bit. 12:58:24 PM Юлия vip-менеджер: We will find your funds, please, don't worry! 12:58:46 PM Юлия vip-менеджер: Zdeněk, are you here! 1:04:39 PM Юлия vip-менеджер: Your vip-manager will contact with you as soon as it possible and you will get all answers for your questions. 1:09:18 PM Юлия vip-менеджер: Thank you for contacting us! 1:09:24 PM AzartPlay: Operator closed chat 1:09:28 PM
staus Resolved
€750

Complaint Statistics

Resolved 5
Avg. Amount $ 3,231
Avg. Complaint Duration 7 days
Avg. Response Time 1 day

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Player rating
5.1/10 23 reviews

Top reviews from our players

Many providers, and slot machines are updated regularly. the site is available in several languages. There is a welcome bonus. There is live support. the site is very fluid

Very little means of withdrawal. when pensions exceed 1000. suddenly there is a technical problem. 5x membership I had the right to this scenario. Very little currency available. I do not recommend this casino

Dear Tamere, Thank you for your feedback. Please contact support team for more detailed information about payments and possible limits - [email protected]. Also please note that this may depend on your payment system Best wishes, APlay Casino

user avatar

Do not register on this casino, very bad support and never withdraw your winnings if u win big. Always problems with withdrawls system.
No crypto solutions, and if u want to close your account its impossible, they don't care about players. Stay away from this casino

Dear Takotaha, Thank you for your feedback. Withdrawal options depend on your payment system. You can try another withdrawal method. If this does not solve your problem, please contact our support - [email protected] Best wishes, APlay Casino

user avatar

Lot of provider, support 7/7 24/24 ,
Fast site, bonus welcome very good, vip programme.
Lottery. Multiples language. Good support fast. Sportbook available!

No large method of payment, no crypto, maximum windrow 1000. You win 50 000 you need make 50 transaction of 1000 and not in same time. Every single transaction have fees 1000, 60 fees

Dear Tamere, Thank you for your review. Some withdrawal options depend on the payment system. Thank you for your comments. We will definitely take them into account to improve your opinion and make your leisure time even more fun Best wishes, APlay Casino

user avatar

The casino accepts players from many countries.
Good selection of game producers.
High lifting limit.
Generous bonus program.
Wide range of games and providers.

Not all payment methods are available in all countries.
Not all payment methods work well.
Lack of the mobile app.
Not much non-deposit offers even if you lost.

Dear SUNBRO0303, Thank you for your feedback. We are glad that you are enjoying our games and bonus offers. It is also important for us to hear every opinion, so we ask you to write to our support team which payment systems you need for convenience. We will definitely process your application. Have a nice day! Best wishes, APlay Casino

user avatar

Aplay casino is another online casino which was established in 2017 and it is under the ownership of Avento MT Limited. Aplay casino holds the license of Curacao. Now, I would like to mention that the website's design looks pretty neat. The design has blue colour as the main colour.

Now, while using the website I did not find anything to be lagging or anything else such as technical issues. Now, also, Aplay casino is offering a nice welcome bonus package for the new players. For the first deposit, the players can get a nice 100% match deposit bonus if the deposit is less than 50 euros. If the deposit is 50 euros or more, then you can get a 100% match deposit bonus and 50 free spins on top of that, which are given as 10 free spins per 5 days, which is not great to be quite honest.

When I completed my registration, I decided to verify my account but I could not find the upload button so I went to the live chat and I was told that my account does need to be verified. Probably because my account in their sister casino is already fully verified. So I do not know any specified time frame on verification time frames. Now, when it comes to withdrawal via e wallet time frames, I also do not know the time frames because I did not have the chance to make any withdrawal.

Another thing I would like to mention is the fact that online support is pretty decent when it comes to responses, so to be honest I do not have anything to say about that.

I liked the casino, but to be quite honest, I did not like the fact that the welcome bonus package is only for the first deposit and also, in order to get the 50 free spins you need to make a 50 euro deposit. I think the minimum deposit for this is too high. Another thing I did not like was the fact that the site sometimes is not easy to navigate.

Dear KAYENNE23, Thank you for your constructive feedback. Besides the welcome bonus, you can see a lot of offers in the "Offers" section of our website. Also, if you have any questions or suggestions, we will gladly consider them in our email [email protected]. Have a luck in your games! Best wishes, APlay Casino

user avatar

Great Casino❤️.. Fortunately I find this casino after losing my money on casinos like 1xbet etc.. thanks God I found this.. Fast verification process. Fast withdrawals and they also have sports betting section

Nothing I disliked.. They are doing great job by providing great opportunities for betters and their customer support is also good and listen you immediately

Dear SALMAN8270, Thank you for your review. We are glad to hear about such a good experience with us. Have fun! Best wishes, APlay Casino

user avatar

I came across Aplay casino as after signing up at one of their sister casinos I could not take the first deposit bonus as it expired and the Live Chat agent guided me to these guys. The sign-up process takes under 30 seconds and after verifying your email you are good to go.

You get to choose one currency from the 14 currencies they offer. Currency once selected during the sign-up process cannot be changed. The entire site is geo targeted so every country has deposit and withdrawal suited to their region. The minimum amount allowed to deposit and withdraw for my region is €6 and €10 respectively which I think is really low and good for players who want to have a small session. Taking about the payment providers they have more than 10 payment options and they have added direct banking option for players from my region which is India apart from Skrill, Sticpay, Much better and other options.

The casino has almost 80 slot providers which include big names like BTG, Netent, Nolimit City, PlayNGo, Thunderkick, relax gaming, Playtech, Red Tiger, Elk, WMS and many more. They also have a separate section for sports betting where you can make bets in over 20 sports and esports as well.
The casino gives you a first deposit bonus of 125% up to €500. The minimum deposit to claim this bonus is €10. The wager requirements are 27 times the bonus and deposit and you need to finish the wager in 3 days. If you start your deposit with €50 you get 50 free spins in a pack of 10 days everyday with wager requirements of 35 times. But keep in mind you need to claim bonus in under 30 days of signing up at the casino.
The casino does not allow all games to be played while being on bonus and it also has some slots that contribute 70%, 50%, 10%, 5% and also 0% to wager. The casino also offers you reload bonuses which can be free spin bonuses and match deposit bonuses.

The casino allows you to withdraw your first deposit without completing your verification but does expect you to finish your verification when asked for. You can get your account verified in under 72 hours. The casino processes your cash out in order and it can take anywhere from 4 hours to 24 hours to get your winnings. The casino has a very helpful and dedicated live chat which is at your service 24x7 and you can also contact them via email.
I would like to promote this casino to all players who are looking for a complete gambling experience and especially to Indian players as they give you the option to deposit in INR currency that to direct from your bank.

They removed Neteller from payment methods recently which I am not happy about it is my go to deposit option and I keep all my gambling funds. I want to change my currency to INR but I am being asked too many questions and my reasons are not being accepted.

Thanks for your feedback, BLACKJAX. Your feedback helps in improving the service. We will do our best to return Neteller to the cashier. As for the currency of your profile, please contact us via Live chat - we will help you! Best wishes, APlay Casino

user avatar

Lots of games from different providers. Fast working site on mobile and desktop. Easy to navigate and lots of info to be found when you want to know how it's going for you.

They call you a lot and lie on phone. Security check once a week.
This group has been caught cheating before and I'm pretty sure they are doing it now too. Never experienced such I low rtp from any casino. At start their account manager calls you and praises casino from earth to heaven but when you have lost enough they stop caring. There is something really shady about this casino and group overall... lots of connections to fake money streamers and insanely shady history...

Avoid at all cost!!!

Plenty of games which are fantastic, no problems with deposit because lots of different methods to do deposits and easy to do it.
Withdrawal after all documents were provided is very fast and can't say anything bad about that.

Can't setup deposit limits, and really hard to close the account in this website. I have already applied numerous of time to close my account and the account is open. They don't really care about players money and in my opinion they waiting for the players to play more and more.

Dear Natanielox198, Thank you for your feedback! Please send us your nickname in our casino in private messages, so we can help you with all the issues.

user avatar

Games are good, have won quite a bit, easy to navigate. Variety of deposit methods including visa and bitcoin. Always on live chat 24/7, they are not the greatest but always there

So many bad points about this casino. Firstly you get penalised if you win. Aplay offer CP , which are loyalty points and bonuses. However if you win more than you deposit you stop getting these points. I also made a deposit to be elidgble for some free spins, which I activated. I wont some money from my deposit and decided to make a withdrawl, now because the withdrawl times are slow, I cancelled and decided to play some more. Lost all my winnings, which is fine. I then when to claim my free spins and they dissapeared. I asked live chat , and apparently if you make a withdrawl this cancels the bonus, I asked in live chat if they could re-imburse the spins as I cancelled my withdrawl and they said no. So under that reason I decided to leave a bad review, mainly because there is ZERO incentive to be a loyal player!

Dear player, Thank you for your feedback! You have described very well the path of the player one is likely to encounter. We are sorry that you and a number of other players have had this experience and we will soon try to fix our loyalty system, which was primarily aimed at users who are losing. Thank you once again for describing the player's path on our website step by step. Please send your casino nickname in a private message to us, so that we could review your situation in more detail.

user avatar

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