1200 eur account blocked Verification continue more than 12 days

I need help please. This issue has been going on for some days now. I am an regular player at Aplay casino. My account is fully verified and i have made a lots of deposits and withdrawals also. I always use the same card for depositing and withdrawing. It always worked just fine till now. I made few withdrawals in october. I want to withdraw some money now, but my winnigs are held on pending and then rejected. The explanation is: your bank is rejecting the withdrawals. Impossible! I always use the same card and now all of the sudden gets rejected. I sent to aplay all kinds of screenshots showing that i always use the same card.
I have sent to aplay a tons of mails but noone is trying to help me.
I repeat, I made withdrawals on the end of october with the same card and got my money within hours. I also contacted live chat and they were giving me all kind of shady answers. I also made a withdrawal at another casino with the same card just a week ago and recieved my winnings within 2 days. And the casino is situated in the same place as Aplaycasino. So the bank problems is just a bad excuse.
Please help me resolve this problem. This is the worst gambling experience i have ever encountered!
Also: the live chat was talking something about Ucraine being restricted. I m from Slovenia and Slovenia is not restricted. So what kind of excuse is this? What has Ucraine has to do with me and the Aplay casino?

Hi - I would like some help and to make a complaint about Aplay casino.
I am looking to see about getting money refunded to me that I deposited on their site since the 10th of July. The amount is 1929 euro.
On the 10th of July I requested for my account to be permantley closed with no chance of reopening. This was done by chat support - I dont have any screenshots of this conversation and the casino said that they were unable to send them to me - I do however have screenshots of conversations Ive had after with different advisors which I have attached to the complaint and where they confirm I did request this to happen. The chat advisor I spoke to decided to only close my account for 7 days and then after the 7 days I didnt even need to request for this to be opened again - it was just automatically opened and I was able to log in and play.
The first chat advisor I spoke to didnt ask me if I had any gambling problems - they just didnt close my account as requested. In the terms and conditions it states that a player is able to request account closure at any time. I feel this should have been upheld on their side. I have tried to talk to the casino and they have told me that they won't refund the money back to me so I was hoping you could please help with this. The second advisor I spoke to early this morning - also didnt proceed to close my account and left it open - it was only the third advisor that actually closed my account when requested. I have uploaded some documentation to the complaint. I have further correspondence also where someone has contacted me by email to tell me that they won't help if you also need this. Thanks for your help and support. I have also added some screenshots of their own terms and conditions and no where does it state i can only get my account closed for 7 days in which they are saying.

Hey! I have a problem withdrawing my winnings. I played on aPlay casino before Christmas and was able to win 1453 euros. i did my deposit with my credit card but unfortunately i lost my card before i was able to withdraw my money. i Have went to the bank and provided the casino an official prove that i am the actual card holder/owner but the costumer service requires the document to also have a bank employers signature. Unfortunately in Finland the bank employees are not willing to sign this sort of documents due to security reasons. Due to this i cannot provide the casino with the exact document that they require. Ordering a new card would not solve the problem since a new card that i would get would be with different numbers because the previous is lost. With the documents i have sended it is clear that i am the cards owner but with the support of askgamblers i would like to know what kind of additional prove which is in line with Finnish law and bank policy's would also convince the casino and allow me to withdraw my winnings.

The documents that i have also required to casino
-Cardholder contract wish has been signed when i got the card.
-All of the personal identification documents
-Unsigned statement from the bank. Dated 7.1.2020 that i am still indeed the owner of that card.

Thank you allready and hopefully with you, Aplaycasino and me we can get this problem solved.

Here is all the documents that i have sended to aPlay Casino

i am norwegian. we have restrictions from norwegian banks not being able to use our VISA card directly. so the industry have made several options for us too still get to deposit and having fun. i used VISA E-pro depositing at this Casino. when i was doing my withdraw of 11000 euro, the problems started. they didnt have a solution letting me withdraw as i deposit. in ebery other casino, direct banktransfer is allways an option. not here. so they told me too make an Skrill account. so i did. even though its weird how they can allow this, because they saif they were not able too withdraw from another optiopn thjen i made the deposit with....but skrill is the same challenge as with VISA. so i coulndt make a deposit from skrill to this casino, its not allowed if its used in gambling purpose. so what they decided was to just take my money, and told me they would just send my "deposit" back to me, not my winnings. they said my winnings was there's now. im shocked. no way this can be allowed??? its really stealing 11000 euro from me! and on top of it, they wrote on the chat: "What would you choose: get your deposit back or keep complaining on us and dont have an opportunity to get your deposit back?" THATS A THREAT. they just blocked me now, so i cant get any answers. and i haven't gotten any message on my mail or nothing. i just found out when i tried to login in, and got the message that i was blocked....i have a screenshot of the chat if that will help, and several e-mails.

I made a deposit of 750 Euro. Either this amount has been deducated form my skrill acount on balance in casino doesnt appear. After I contact casino I got info we will check. We will resolve it soon. We are doing our best sir.... But nobody tell ma any exact day. So actaulay its nearly 24 hours from my deposit and nobody cant say when they will do anything. Here is part of chat Zdeněk Malýcan: Hello any news about my 750 Euro deposit ? 12:40:49 PM Юлия vip-менеджер: Zdeněk, hello! 12:41:51 PM Юлия vip-менеджер: Just a moment, please! 12:42:00 PM Zdeněk Malýcan: ???? 12:50:19 PM Юлия vip-менеджер: Zdeněk, finance department is still checking. 12:51:17 PM Zdeněk Malýcan: I got info from skrill already 12:53:41 PM Zdeněk Malýcan: I´m realy fedup 12:53:52 PM Юлия vip-менеджер: You can receive your funds within 5 working days. This is how a payment system works. We are also cheking this information in our financial department. 12:54:35 PM Юлия vip-менеджер: Your money are somewhere between us and your payment system. 12:55:13 PM Юлия vip-менеджер: We will find it soon anyway. 12:55:19 PM Zdeněk Malýcan: Great thx you very much I never tought that my money will come back. Its great info how can I say thx to you ? 12:55:48 PM Zdeněk Malýcan: I got same info 24 hours ago 12:56:44 PM Юлия vip-менеджер: Zdeněk, please, don't worry, we are trying to do our best. 12:56:50 PM Zdeněk Malýcan: I´m sorry but nobody looking becouse you have to find it ion skrill acount easily 12:57:07 PM Юлия vip-менеджер: Zdeněk, financial department is currently checking this information. You're just have to wait a little bit. 12:58:24 PM Юлия vip-менеджер: We will find your funds, please, don't worry! 12:58:46 PM Юлия vip-менеджер: Zdeněk, are you here! 1:04:39 PM Юлия vip-менеджер: Your vip-manager will contact with you as soon as it possible and you will get all answers for your questions. 1:09:18 PM Юлия vip-менеджер: Thank you for contacting us! 1:09:24 PM AzartPlay: Operator closed chat 1:09:28 PM