Ag Awards

Azartplay Casino - Skrill deposit of 750 'lost' during transaction

cendaprnda Czech Republic Message
Posted on May 21, 2018

I made a deposit of 750 Euro. Either this amount has been deducated form my skrill acount on balance in casino doesnt appear. After I contact casino I got info we will check. We will resolve it soon. We are doing our best sir.... But nobody tell ma any exact day. So actaulay its nearly 24 hours from my deposit and nobody cant say when they will do anything.

Here is part of chat

Zdeněk Malýcan:
Hello any news about my 750 Euro deposit ?
12:40:49 PM
Юлия vip-менеджер:
Zdeněk, hello!
12:41:51 PM
Юлия vip-менеджер:
Just a moment, please!
12:42:00 PM
Zdeněk Malýcan:
12:50:19 PM
Юлия vip-менеджер:
Zdeněk, finance department is still checking.
12:51:17 PM
Zdeněk Malýcan:
I got info from skrill already
12:53:41 PM
Zdeněk Malýcan:
I´m realy fedup
12:53:52 PM
Юлия vip-менеджер:
You can receive your funds within 5 working days. This is how a payment system works. We are also cheking this information in our financial department.
12:54:35 PM
Юлия vip-менеджер:
Your money are somewhere between us and your payment system.
12:55:13 PM
Юлия vip-менеджер:
We will find it soon anyway.
12:55:19 PM
Zdeněk Malýcan:
Great thx you very much I never tought that my money will come back. Its great info how can I say thx to you ?
12:55:48 PM
Zdeněk Malýcan:
I got same info 24 hours ago
12:56:44 PM
Юлия vip-менеджер:
Zdeněk, please, don't worry, we are trying to do our best.
12:56:50 PM
Zdeněk Malýcan:
I´m sorry but nobody looking becouse you have to find it ion skrill acount easily
12:57:07 PM
Юлия vip-менеджер:
Zdeněk, financial department is currently checking this information. You're just have to wait a little bit.
12:58:24 PM
Юлия vip-менеджер:
We will find your funds, please, don't worry!
12:58:46 PM
Юлия vip-менеджер:
Zdeněk, are you here!
1:04:39 PM
Юлия vip-менеджер:
Your vip-manager will contact with you as soon as it possible and you will get all answers for your questions.
1:09:18 PM
Юлия vip-менеджер:
Thank you for contacting us!
1:09:24 PM
AzartPlay: Operator closed chat 1:09:28 PM

Posted on May 22, 2018

Dear cendaprnda, as far as we know, the funds have already been credited to your account in the casino.
We apologize for the delay, however, it happened on the side of the payment system and we could not hasten this process.

Posted on May 26, 2018

Dear @cendaprnda,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on May 30, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy