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Frank Casino

VERYGOOD 8.25
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Frank Casino Review

  • Available on mobile
  • Features top online slots and casino games from Microgaming and NetEnt
  • Live chat support available 24/7
  • Proven fair by independent audits
  • Numerous country restrictions
  • No phone support
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General info & Latest Promos
Website https://frankcasino.com
Established 2014
Owner Avento N.V. Casinos
Casino Promotion Frank Casino: 100% up to €1000 Welcome Match Deposit Bonus

Frank Casino is an online casino, that offers a customized gaming experience. The games run on the MicrogamingNetEnt, Play’n GO, Playson, Endorphina, Habanero, and many more software providers. The website is completely instant-play and available in 16 different languages, including English, Spanish and German. Here, players will find some top-notch video slots, progressive slots, table games and many other variants. Frank Casino is licensed by the government of Curacao.

Restricted Countries and Territories

Frank Casino welcomes players from most parts of the world. More preciesly, those who reside in the United States of America, Canada, Australia, Germany, Spain, Italy, France, Netherlands, Portugal, Great Britain, Poland, Cyprus, Hungary, Latvia, Ukraine, Turkey, Israel, Iraq, Iran, and Saudi Arabia are explicitly restricted. All others are welcome as long as their laws do not prohibit offshore online gambling.

Virtual Games

Members of Frank Casino will find dozens of top online slots from NetEnt and Microgaming. These include some of the most popular branded slots on the web, including Aliens slot, Dracula slot, and Bridesmaids slot. Frank Casino is also home to the Mega Moolah slot series, one of the web’s most popular progressive jackpots. Dozens of other popular slots are also available.

The table games at Frank Casino are highly diverse. Members have access to several Roulette variants like French Roulette, Premier Roulette, and Multi Wheel Roulette. The Blackjack selection includes titles like Spanish Blackjack, Super Fun 21, and Vegas Strip Blackjack. Many other games are available including Baccarat, Triple Pocket Hold’em Poker, Casino Hold’em, and others.

Video poker enthusiasts at Frank Casino will find a good selection of many popular variants, including Jacks or Better, Deuces Wild, Double Double Bonus, Bonus Deuces Wild, and Aces and Faces. The casino is also home to Keno.

Live Games

The live dealer section at Frank Casino offers games for every kind of player for any budget. Unlike the games in most live casinos, these games are actually being played in real-time with real players.

Mobile Gaming

Frank Casino is accessible through a convenient mobile format. Members who want to have fun on the go just have to open the casino’s website in their mobile browser. Virtually all modern devices are supported, including iOS and Android smartphones and tablets.

Support

Frank Casino has Live Chat agents available 24/7, which gives players an easy way to get in touch with someone. 

Security and Fairness

All of Frank Casino’s web pages are encrypted with SSL from GoDaddy. This technology makes it virtually impossible for anyone to be able to read sensitive information sent to the casino for any purpose, including personal and financial details.

NetEnt, Microgaming, and Palyson the three platforms used by Frank Casino, are rigorously audited by independent testing agencies. These tests show that the games are all powered by a genuinely random number generator, giving everyone a fair gaming experience.

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Frank Casino Reviews by Players

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Badluck 11 reviews
Finland
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Reviewed on January 7, 2020

LIKED

Good selection of games. Netent, play n go, novomatic etc. Easy to navigate and decent design. Many ways to deposit and withdraw moneys. I dont know what else to say.

DISLIKED

When you deposit, you have to roll over your deposit three times before you are able to withdraw. I want to say this to other players to keep in mind. If you play more, your rollover will decrease to 2 times your deposit. Also the account verification was very problematic here. I cannot recomend this site to other players.
FRANK CASINO REPLIED ON JANUARY 9, 2020
Dear badluck,

Thanks for your feedback!

We are very grateful that you appreciated the navigation on our site, because we always try to make it as convenient as possible for users.

As for the triple turnover of the deposit, this is a standard requirement for all players, which is not difficult to fulfill. This rule is not a secret, it can be found in the General Terms and Conditions until registration.
If you have any difficulties with verification, you can always contact support for assistance. And also, you can write your problem in private messages, maybe we can help you in some way.

Best regards,
Frank Casino Team
PrinceNaseem 16 reviews
Germany
Message
Reviewed on December 9, 2019

LIKED

Nice design and layout of the website. Easy to navigate and good selection of slots. Verification is done within 24h provided you upload the correct documents that are requested by the casino. I requested 3 cashouts so far and all were completed within 30 minutes. I will keep playing here.

DISLIKED

Nothing to dislike so far. I read all negative comments and the complaint section. However, I think this casino is more than legit. I don't see any cons here.
FRANK CASINO REPLIED ON DECEMBER 9, 2019
Hello princenaseem,

Thanks for your feedback!

We are very pleased that you have a good impression after visiting our casino. We always try to improve the service and create the most comfortable conditions for our players. :)

We wish you great victories and pleasant emotions with Frank Casino!

Best regards,
Frank Casino Team
qqmydarling 1 review
Russia
Reviewed on November 8, 2019

LIKED

The only good thing in this casino is DESIGN. Dark colors, which I really like. Oh and the customer support answers fast, but that's because they don't have a lot of people on the website :)

DISLIKED

1. Casino will delay your verification as much as possible. Even if your winnings will be $200 - they'll delay it for 48+ hours! And you know what's funny? If your payment will be divided for 2+ parts they'll actually withdraw 1 part with the smallest amount :) Is that a real verification, huh ?)
2. Commission for withdrawal
3. If money turnover (amount of bets) of the account is less than the tripled amount of your deposit, the Company reserves the right to retain 10%. That's a lot, for sure. There are casinos that take only 3%, so :)

They choose the wrong way of growth for sure. I don't want to keep playing here and I don't recommend you to use this casino.
FRANK CASINO REPLIED ON NOVEMBER 11, 2019
Dear qqmydarling,

Thanks for your feedback!

We are very pleased that you liked the design of our casino, we will always work to ensure that it is as convenient as possible for players. :)

1. Verification in our casino takes place within 24 hours if you did everything correctly: good photo quality, necessary information remains visible, you sent all the requested documents. Verification may be delayed if you sent something incorrectly. Also, in order to protect your account and funds, additional information may be requested.
2 and 3. The withdrawal commission in our casino applies in two cases: insufficient triple turnover or a third withdrawal per day. This procedure has been introduced against people who violate the Anti-Money Laundering or Fair Play agreements.

In case you have any unresolved issues, please text in my private messages your email so that I can help solve your problem. :)

Regards,
Frank Casino Team

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