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Frank Casino

GOOD 7.68
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

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Frank Casino review

  • Available on mobile
  • Features top online slots and casino games from Microgaming and NetEnt
  • Live chat support available
  • Proven fair by independent audits
  • Support hours not specified
  • No phone support
General info & Latest Promos
Website https://frankcasino.com
Established 2014
Owner Darklace Ltd. Pomadorro N.V. Casinos
Casino Promotion

Frank Casino is a MicrogamingNetEnt casino, and Playson for desktop and mobile casino players. The site provides players with a fast playing experience and promises only a 15-second registration time. It is completely instant-play and available in 6 different languages. Players here will find top-name progressive slots and many other casino games. Frank Casino is licensed by the government of Curacao.

Restricted Countries and Territories

Frank Casino welcomes players from most parts of the world; only players from the United States are explicitly restricted. All others are welcome as long as their laws do not prohibit offshore online gambling.

Games

Members of Frank Casino will find dozens of top online slots from NetEnt and Microgaming. These include some of the most popular branded slots on the web, including Aliens slot, Dracula slot, and Bridesmaids slot. Frank Casino is also home to the Mega Moolah slot series, one of the web’s most popular progressive jackpots. Dozens of other popular slots are also available.

The table games at Frank Casino are highly diverse. Members have access to several Roulette variants like French Roulette, Premier Roulette, and Multi Wheel Roulette. The Blackjack selection includes titles like Spanish Blackjack, Super Fun 21, and Vegas Strip Blackjack. Many other games are available including Baccarat, Triple Pocket Hold’em Poker, Casino Hold’em, and others.

Video poker enthusiasts at Frank Casino will find a good selection of many popular variants, including Jacks or Better, Deuces Wild, Double Double Bonus, Bonus Deuces Wild, and Aces and Faces. The casino is also home to Keno.

Mobile Gaming

Frank Casino is accessible through a convenient mobile format. Members who want to have fun on the go just have to open the casino’s website in their mobile browser. Virtually all modern devices are supported, including iOS and Android smartphones and tablets.

Support

Frank Casino has Live Chat agents available during business hours, which gives players an easy way to get in touch with someone. However, the exact hours are not specified, and if agents aren’t available, the only way of getting in touch is to fill out an online contact form.

Security and Fairness

All of Frank Casino’s web pages are encrypted with SSL from GoDaddy. This technology makes it virtually impossible for anyone to be able to read sensitive information sent to the casino for any purpose, including personal and financial details.

NetEnt, Microgaming, and Palyson the three platforms used by Frank Casino, are rigorously audited by independent testing agencies. These tests show that the games are all powered by a genuinely random number generator, giving everyone a fair gaming experience.

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Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Italy
    • United Kingdom
    • United States [56]
      • Guam
      • Puerto Rico
      • Alabama
      • Alaska
      • Arizona
      • Florida
      • Hawaii
      • Idaho
      • Indiana
      • Iowa
      • Kansas
      • Maine
      • Montana
      • Nevada
      • North Carolina
      • Ohio
      • Oregon
      • South Carolina
      • Texas
      • Utah
      • Vermont
      • Wyoming
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Georgia(US)
      • Illinois
      • Kentucky
      • Louisiana
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Nebraska
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Dakota
      • Oklahoma
      • Pennsylvania
      • Rhode Island
      • South Dakota
      • Tennessee
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • District of Columbia
      • American Samoa
      • Northern Mariana Islands
      • U.S. Virgin Islands
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail: [email protected]

Frank Casino Reviews by Players

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Avtonim 1 review
Russia
Message

DISLIKED

They do not follow responsible gambling code. I lost 2ķ$. Asked to block me because I'm addicted. They did nothing. I lost 5k more. And 2k more. I don't know when I will stop. These guys cannot be on the list anymore.
FRANK CASINO REPLIED ON OCTOBER 11. 2018
Dear AVTONIM

Thank you for the feedback.

The process of account blocking is performed according to certain procedures. Unfortunately I can't give any comment concerning your particular situation as I have no information to be able to check your account history. Anyway I'm sure we can come up with the resolution.
Since there is no comment option after Casino reply please kindly send your email address or nickname in personal message so that we could check the account history and resolve the matter if any mistake took place.
We're sorry you have a bitter feeling after visiting our website and we hope that this situation will be mutually resolved.

Regards, Frank Casino Team
Frank_wApPzMCD 1 review
Tennessee
Message
Reviewed on August 1. 2018

DISLIKED

This Casino is terrible, ridiculous wagering requirements, unhelpful staff. I played for a number of months and reached the Platinum VIP status, all I received was a % deposit bonus. I contacted my 'Personal account manager' to explain my disappointment and all he tried to do was encourage me to deposit 30k a month to enroll to the next VIP level. Complete joke. Terrible bonuses, terrible customer service, avoid, avoid, avoid.
FRANK CASINO REPLIED ON AUGUST 6. 2018
Dear FRANK_WAPPZMCD

Keeping our members satisfied with our service is and has always been our top priority.
Your Dark Knight status has plenty advantages such as highest possible points exchange rate, best withdrawal conditions, top level bonus offers, personal cashback conditions and personal manager assistance. Besides you are able to participate in all our promotions and tournaments that certainly increases your chances to get the huge win.
Basing on your playing history you've got personal offers from your manager as well as other casino promo offers. Of course some of our bonuses have wagering requirements. However, you completed them succesfully multiple times and we had no clue about your dissatisfaction till now.
Surely Premuim Club membership offers more advantages and has certain conditions of obtaining and maintaining ( 30 000 deposit activity you are reffering to) but the choice whether to obtain Premium status or not is always yours. We appreciate our players whatever status they have.
We are sure that that might been some misunderstanding which led you to false judgement, so feel free to contcat us for having all those issues resolved.
We wish you all the best and a great day!

Sincerely,
Frank Casino Team
peach 2 reviews
Iceland
Message
Reviewed on July 5. 2018

DISLIKED

I liked Frankcasino a lot, everything was fine with them like 6months ago. But now, I'm unhappy. I deposit 280€, I got around 8k€ in Book of Dead in free spins, I wanted to withdraw money. But it was rejected. I send them, all documents what they ask, and of course I was playing as well. And when I had only 200€ in my account only them they accepted my withdraw. Before that, I couldn't get anything. I will never deposit again in this casino. With another casino, don't have so much problems.
FRANK CASINO REPLIED ON AUGUST 6. 2018
Dear Peach,

Thank you for choosing Frank Casino and staying with us for such a long time.
All the misunderstandings have been resolved immediately. Unfortunately due to AskGambelers policy, there is no option for user to edit the review or rating.
Still we hope you'll continue having good time with us and wish you huge wins in future!
We wish you all the best and a great day!


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