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Frank Casino

VERYGOOD 8.18
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Frank Casino Review

  • Available on mobile
  • Features top online slots and casino games from Microgaming and NetEnt
  • Live chat support available 24/7
  • Proven fair by independent audits
  • Numerous country restrictions
  • No phone support
General info & Latest Promos
Website https://frankcasino.com
Established 2014
Owner Avento N.V. Casinos
Casino Promotion Frank Casino: 100% up to €1000 Welcome Match Deposit Bonus

Frank Casino is an online casino, that offers a customized gaming experience. The games run on the MicrogamingNetEnt, Play’n GO, Playson, Endorphina, Habanero, and many more software providers. The website is completely instant-play and available in 16 different languages, including English, Spanish and German. Here, players will find some top-notch video slots, progressive slots, table games and many other variants. Frank Casino is licensed by the government of Curacao.

Restricted Countries and Territories

Frank Casino welcomes players from most parts of the world. More preciesly, those who reside in the United States of America, Canada, Australia, Germany, Spain, Italy, France, Netherlands, Portugal, Great Britain, Poland, Cyprus, Hungary, Latvia, Ukraine, Turkey, Israel, Iraq, Iran, and Saudi Arabia are explicitly restricted. All others are welcome as long as their laws do not prohibit offshore online gambling.

Virtual Games

Members of Frank Casino will find dozens of top online slots from NetEnt and Microgaming. These include some of the most popular branded slots on the web, including Aliens slot, Dracula slot, and Bridesmaids slot. Frank Casino is also home to the Mega Moolah slot series, one of the web’s most popular progressive jackpots. Dozens of other popular slots are also available.

The table games at Frank Casino are highly diverse. Members have access to several Roulette variants like French Roulette, Premier Roulette, and Multi Wheel Roulette. The Blackjack selection includes titles like Spanish Blackjack, Super Fun 21, and Vegas Strip Blackjack. Many other games are available including Baccarat, Triple Pocket Hold’em Poker, Casino Hold’em, and others.

Video poker enthusiasts at Frank Casino will find a good selection of many popular variants, including Jacks or Better, Deuces Wild, Double Double Bonus, Bonus Deuces Wild, and Aces and Faces. The casino is also home to Keno.

Live Games

The live dealer section at Frank Casino offers games for every kind of player for any budget. Unlike the games in most live casinos, these games are actually being played in real-time with real players.

Mobile Gaming

Frank Casino is accessible through a convenient mobile format. Members who want to have fun on the go just have to open the casino’s website in their mobile browser. Virtually all modern devices are supported, including iOS and Android smartphones and tablets.

Support

Frank Casino has Live Chat agents available 24/7, which gives players an easy way to get in touch with someone. 

Security and Fairness

All of Frank Casino’s web pages are encrypted with SSL from GoDaddy. This technology makes it virtually impossible for anyone to be able to read sensitive information sent to the casino for any purpose, including personal and financial details.

NetEnt, Microgaming, and Palyson the three platforms used by Frank Casino, are rigorously audited by independent testing agencies. These tests show that the games are all powered by a genuinely random number generator, giving everyone a fair gaming experience.

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Frank Casino Reviews by Players

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qqmydarling 1 review
Russia
Reviewed on November 8, 2019

LIKED

The only good thing in this casino is DESIGN. Dark colors, which I really like. Oh and the customer support answers fast, but that's because they don't have a lot of people on the website :)

DISLIKED

1. Casino will delay your verification as much as possible. Even if your winnings will be $200 - they'll delay it for 48+ hours! And you know what's funny? If your payment will be divided for 2+ parts they'll actually withdraw 1 part with the smallest amount :) Is that a real verification, huh ?)
2. Commission for withdrawal
3. If money turnover (amount of bets) of the account is less than the tripled amount of your deposit, the Company reserves the right to retain 10%. That's a lot, for sure. There are casinos that take only 3%, so :)

They choose the wrong way of growth for sure. I don't want to keep playing here and I don't recommend you to use this casino.
FRANK CASINO REPLIED ON NOVEMBER 11, 2019
Dear qqmydarling,

Thanks for your feedback!

We are very pleased that you liked the design of our casino, we will always work to ensure that it is as convenient as possible for players. :)

1. Verification in our casino takes place within 24 hours if you did everything correctly: good photo quality, necessary information remains visible, you sent all the requested documents. Verification may be delayed if you sent something incorrectly. Also, in order to protect your account and funds, additional information may be requested.
2 and 3. The withdrawal commission in our casino applies in two cases: insufficient triple turnover or a third withdrawal per day. This procedure has been introduced against people who violate the Anti-Money Laundering or Fair Play agreements.

In case you have any unresolved issues, please text in my private messages your email so that I can help solve your problem. :)

Regards,
Frank Casino Team
xxxhujer 15 reviews
Slovakia
Reviewed on October 8, 2019

LIKED

Good design on site.. Customer support works 24/7 but it didnt seem helpful to me yet.. unlucky design of site is one of the less important things for player!

DISLIKED

Warning! This casino is making everything to delay verification process/dont verify you after you trying to withdraw your winnings!!!

I started to play there only some days ago, site looked nice and some twitch casino streamer played there aswell so it looked trustful for me.. I registered and made few deposits, after like 3rd deposit I decided to verify my account so if I win I would be able to withdraw my winnings instantly.. I sent them all documents (that I have sent to 10+ casinos before and get verified there within few mins).. But I didnt get any answer after 24 hours! I uploaded some more documents, phone bill, screenshot from bank account, driving license, photo of id.. I won some money and tried to cashout but it wasnt possible.. Customer support advised me to make neteller account, I made it, verified my neteller.. They told me I have to make additional deposit with neteller to be able to cashout there! So after all this hassle I made it and sent them screenshots from my neteller account as they asked for..

I have been waiting another 24 hours without any single reply/e-mail!! I asked customer support, when I was creating neteller and they told me if I will make screens from neteller that should be all needed documents.. After 4 or 5 days I received first email, where im asked for bank statesmant with signature of bank, address, name, etc..! I went to bank and read them mail what I'm asked for and they didnt understand this request and told me its first time ever they hear something like this. But I sent 3 another documents from my 2 bank accounts additionally (btw. I dont understand why I need to send bank documents when I'm withdrawing to neteller but ok) and casino is still ignoring me..

This is definitely fishy casino that does everything for delay the withdraw and hoping that customers will loss their winnings.. Stay away from this fishy casino !!
FRANK CASINO REPLIED ON OCTOBER 30, 2019
Dear xxxhujer,

Thanks for your message.

Your situation was successfully resolved along with AskGamblers representatives in the complaints section.
In case you still have questions - please write in private messages.

Best regards,
Frank Casino Team
caval99 5 reviews
Philippines
Reviewed on September 2, 2019

LIKED

Good range of slots available in the site, quick deposit and payouts. Support staff are also friendly and responsive and I get verified within a day, i'd recommend this to my closes friends.

DISLIKED

When you place bets on sportsbook section, it doesn't contribute to your deposit turnover, so if a player decided to use the site for sportsbook betting, they are still gonna force the player to place bets on slots and casino to finish the turnover. Very bad rules for finishing turnover to request a withdrawal.
FRANK CASINO REPLIED ON SEPTEMBER 2, 2019
Hello, CAVAL99!

Thanks for your feedback!

Sport section is relatively new on our website and now we are gathering feedback. We will definitely make improvements and add new features to make the experience more vivid for users who are only interested in sports.

Best regards,
Frank Casino Team

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