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Frank Casino

GREAT 8.88
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Frank Casino review

  • Available on mobile
  • Features top online slots and casino games from Microgaming and NetEnt
  • Live chat support available 24/7
  • Proven fair by independent audits
  • Numerous country restrictions
  • No phone support
General info & Latest Promos
Website https://frankcasino.com
Established 2014
Owner Avento N.V. Casinos
Casino Promotion Frank Casino: 100% up to €1000 Welcome Match Deposit Bonus

Frank Casino is an online casino, that offers a customized gaming experience. The games run on the MicrogamingNetEnt, Play’n GO, Playson, Endorphina, Habanero, and many more software providers. The website is completely instant-play and available in 16 different languages, including English, Spanish and German. Here, players will find some top-notch video slots, progressive slots, table games and many other variants. Frank Casino is licensed by the government of Curacao.

Restricted Countries and Territories

Frank Casino welcomes players from most parts of the world. More preciesly, those who reside in the United States of America, Canada, Australia, Germany, Spain, Italy, France, Netherlands, Portugal, Great Britain, Poland, Cyprus, Hungary, Latvia, Ukraine, Turkey, Israel, Iraq, Iran, and Saudi Arabia are explicitly restricted. All others are welcome as long as their laws do not prohibit offshore online gambling.

Virtual Games

Members of Frank Casino will find dozens of top online slots from NetEnt and Microgaming. These include some of the most popular branded slots on the web, including Aliens slot, Dracula slot, and Bridesmaids slot. Frank Casino is also home to the Mega Moolah slot series, one of the web’s most popular progressive jackpots. Dozens of other popular slots are also available.

The table games at Frank Casino are highly diverse. Members have access to several Roulette variants like French Roulette, Premier Roulette, and Multi Wheel Roulette. The Blackjack selection includes titles like Spanish Blackjack, Super Fun 21, and Vegas Strip Blackjack. Many other games are available including Baccarat, Triple Pocket Hold’em Poker, Casino Hold’em, and others.

Video poker enthusiasts at Frank Casino will find a good selection of many popular variants, including Jacks or Better, Deuces Wild, Double Double Bonus, Bonus Deuces Wild, and Aces and Faces. The casino is also home to Keno.

Live Games

The live dealer section at Frank Casino offers games for every kind of player for any budget. Unlike the games in most live casinos, these games are actually being played in real-time with real players.

Mobile Gaming

Frank Casino is accessible through a convenient mobile format. Members who want to have fun on the go just have to open the casino’s website in their mobile browser. Virtually all modern devices are supported, including iOS and Android smartphones and tablets.

Support

Frank Casino has Live Chat agents available 24/7, which gives players an easy way to get in touch with someone. 

Security and Fairness

All of Frank Casino’s web pages are encrypted with SSL from GoDaddy. This technology makes it virtually impossible for anyone to be able to read sensitive information sent to the casino for any purpose, including personal and financial details.

NetEnt, Microgaming, and Palyson the three platforms used by Frank Casino, are rigorously audited by independent testing agencies. These tests show that the games are all powered by a genuinely random number generator, giving everyone a fair gaming experience.

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Frank Casino Reviews by Players

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stewex555 102 reviews
Slovakia

LIKED

Frank presents himself with the beautiful web of his casino. Large and big promotions offer. It belongs to a higher class where there is a quick selection and a high level of customer service. Good bonus offer, tournaments are interesting and there is a choice so I like this casino and it is fair to me.

DISLIKED

For a long time, if you choose a bonus and wagering have 30 x D + B, a high amount will be created to make your own money.
FRANK CASINO REPLIED ON FEBRUARY 18. 2019
Hello, STEWEX555!

Thanks for such a nice review.

The fact is that playing D + B is the rules and orders of Casino Frank, usually, it’s easy for our players to fulfill the conditions of the wager. I hope that this will not change your attitude towards us. :)

Have a great week, Frank Casino Team
JesseS 1 review
Denmark

LIKED

Everything. Fast support fast withdraw. All the games I love to play. Friendly. The best casino I have ever played
FRANK CASINO REPLIED ON FEBRUARY 14. 2019
Hey, Jesses!

Thanks for your feedback.

We are very glad that you like casino frank, we wish you a good day and all the best. :)

Best regards, Frank Casino Team
TheScientist 2 reviews

LIKED

I am reluctant to say anything positive, but the chat representatives were quick and courteous to respond when I raised the issue with them... despite that, this casino really should be avoided, there are hundreds of casinos to choose from - this is the only one operating the ridiculous terms I describe below.

DISLIKED

The 3x wagering requirement is fairly standard across the industry. However, in every casino I have ever played at, the wagering requirement resets to zero once you've lost the deposit. At FrankCasino, the wagering requirements are carried forward indefinitely.

How does this impact players? To give an example, if you had a bad run, lets say 3 consecutive days losing 300 euro each day, your account is liable for 2700 wagering requirement (three times 900 euro) before being allowed to make a withdrawal. So on the fourth day, you log in, deposit a tenner, and win 500 euro... they will then tell you that you have to complete the 2700 wagering requirement from all the losses on the previous day (plus the additional 30 euro for the new deposit) before being allowed to withdraw. At every other casino I've played at, when you deposit the tenner on the fourth day, your wagering requirement would be thirty euro - wagering requirement for all previous deposits are removed from the account when the deposits are lost. Wagering requirements carrying forward over time on your account might mean you find yourself in a situation where you can't win at all due to vast wagering requirements accruing over extended periods of bad luck. Needless to say wagering isn't carried forward after you've made a withdrawal... it resets to zero then... so they only carry forward negatively on your account, never favorably... it should be a two-way street if things are being carried forward. It's like you're constantly playing with bonus money, despite not accepting bonuses.

They do allow you to withdraw if you haven't met wagering requirements but for a penalty of 10% of your winnings... another ridiculous policy that I haven't seen anywhere else... doesn't this enable people to launder money on this site... just pay a fee and the casino allows you to forego wagering requirements that are designed to prevent fraudulent activity... just saying.

Furthermore, play on jackpot games doesn't count towards any wagering requirements. What about those of us who only play Jackpot games? You'll never be able to make a withdrawal because you'll never accrue any of the wagering requirements (unless you're prepared to pay them 10% of your winnings). When you make a withdrawal, the money doesn't go from your in-play balance... it just stays there until they come along to process your withdrawal, making it ever more likely that you're going to lose it back.

I just find it all absolutely absurd. Most people don't read T&C's when signing up at a new casino, because we expect them to be largely standard and fairly consistent, but this policy of carrying forward wagering requirements on money that has been lost in its entirety is extremely negative for players, so I felt I should make this review to highlight it for other unsuspecting players.
FRANK CASINO REPLIED ON DECEMBER 27. 2018
Dear THESCIENTIST!

Thanks for your feedback.

I am sorry you have mixed feelings after visiting our website, let me try to smooth your impression a little bit.
Our players' comfort has always been and will be our top priority so the next year we are planning some changes in our policies including the revision of triple turnover rule.
Frank Casino team continuously works on improvement of our services so the first changes including the wagering of deposits would be made during January 2019.

So I really hope you would change your mind about our service in the nearest future.

Regards, Frank Casino Team

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