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Casoola Casino

5.36
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Casoola Casino Review

  • Withdrawals within 24 hours once processed
  • Home to leading software providers
  • Multiple payment methods
  • They hold a UK Gambling License
  • Live chat available only to registered users
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General info & Latest Promos
Website https://www.casoola.com/
Established 2020
Owner Genesis Global Limited Casinos
Casino Promotion Casoola Casino: 100% up to $/£/€300 / 3000 NOK + 200 Bonus Spins on Reactoonz Slot

Casoola Casino is an online casino where members can find their favourite games that include video slots, live casino games, scratch cards and many more. The casino also happens to be powered by multiple software providers such as NetEnt, Play’n GO, Microgaming, Red Tiger Gaming and Evolution Gaming. Players can enjoy the casino instantly through a web browser or members can use their mobile casino. Casoola Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include United States of America, France and its territories, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia and Greece This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

Players can enjoy over 1300+ games which includes hundreds of the best video slots from some of the best software providers in the industry. These games can be easily categorised by their software provider to make it easier to browse or they can just use the search engine which helps find almost any game within a matter of seconds. Players can enjoy games like the Book of Dead Slot, Starburst Slot, Gonzo’s Quest Slot, Bonanza Slot and Immortal Romance Slot

Other games in the lobby include a collection of table games such as blackjack and roulette. Each game has multiple variations to suit all kinds of players and there's also several different games of poker too. In fact, players can enjoy numerous other table games too. 

There’s also some video poker games for those dedicated card game lovers! There are several to choose from that include games like 4 Deuces & A Joker and Royal Flush. 

Live Casino

Players who are looking for more thrills can also play in their live dealer lounge with rooms that are open around the clock. Each game is hosted by a real life dealer in a fully immersive environment for added entertainment. These include games like Live Dream Catcher, Live Poker and Live Baccarat. 

Mobile Gaming

The casino can also be played on the go through most mobile devices like smartphones and tablets. There is a huge selection of mobile games available which can be enjoyed through a compatible mobile browser, no app required. The casino supports most operating systems like iOS and Android.  

Support

Anyone who needs help and assistance can contact the casino's customer support team. Customer service agents can be reached over email or players can contact the casino over the telephone. Live chat is also available, but in order to reach the available agent, players need to be logged in.

Security and Fairness

When it comes to security the casino takes this seriously which is why they use a high level of encryption. This makes sure that any personal and financial details are always kept safe, secure and encrypted. 

The games here are also monitored for fairness thanks to their random number generator which makes sure their games produce random results at all times. 

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Casino details
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Casoola Casino Reviews by Players

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onlyoneunit 10 reviews
Netherlands
Message
Reviewed on June 21, 2020

LIKED

- They let you verified before playing. This will have you not get triggered when making withdrawal and ask for verification documents. Mostly the reviews under here is from people with bad patience and don't know the rules.
- Easy to navigate
- Plenty of variety in slots, classic, live table games.
- Chat support very knowledge and fast to your issue.
- Withdrawal time was for a bit over 24h, there terms is 72. Fully verified process.

DISLIKED

- No play'n go for dutch players.
- No 24/7 chat support.
- Skrill and Neteller not available for the first 4 welcome offers.

I don't have any negative things to say as they even process withdrawals in the weekend!
CASOOLA CASINO REPLIED ON JULY 2, 2020
Hi ONLYONEUNIT,

Thank you for taking the time to review us!

We are so happy to hear that you enjoy our casino :)

We understand your frustration with regards to Play'N Go not being available for Dutch players, but we are afraid that certain game providers have restrictions for some countries, and therefore games would not be available, but we have plenty other game providers to choose from, and we are always working on increasing this list :) We also have other available payment methods which you can use instead of Skrill and Neteller in order to make use of the welcome offer!

In addition, please note that our Live Chat is now available 24/7 across all our brands, so you will be able to speak to an agent any time you need :) Please do not hesitate to contact us should you require any assistance!

Kind Regards,

Casoola Team
minjin22 2 reviews
Bayern
Reviewed on June 13, 2020

LIKED

Robot themed layout is very cute and funny. You can find the games immediately and there is a good overview about your transactions. Support is available 24 hours.

DISLIKED

Very slow withdrawal times. I had to wait 72 hours for something to happen, then after the 72 hours, my account was blocked somehow with an unknown error. After asking the support they told me, I needed to sent them documents for verification and they soon wanted to message me about it. But they didn't do that at all. After sending the needed documents, they asked me to wait another 72 hours. I wonder when I will receive my withdrawals.
CASOOLA CASINO REPLIED ON JUNE 15, 2020
Hello MINJIN22,

Thank you for your review.

Sometimes verification process can take a bit longer than usual depending on the documents needed, but for sure you will be updated if anything else needed or once the documents will be fully checked.

Also, you can contact us for any information you need or request of assistance, we will be more than happy to assist you further.

Regards,
Casoola Team
Razzisrazz08 2 reviews
United Kingdom
Reviewed on June 1, 2020

LIKED

Chat support is quick, nothing much to say as I am still waiting for my issue to be resolved.... Graphic is ok, bonus is good, but processing times really slow.

DISLIKED

The withdrawal time is dreadful, made a withdrawal on the 23rd of May and submitted the extra documents they were asking, on tbe 25th of May they emailed me that my account has been verified and is now processing my withdrawal. Its now the 1st of June and still nothing, have been talking to chat support saying that I need to wait. Easy to grab our money but won't let go of our win...
CASOOLA CASINO REPLIED ON JUNE 5, 2020
Hi RAZZISRAZZ08,

Thank you for your review.

We are sorry to hear that you experienced a delay in the processing of your withdrawal. Sometimes, the necessary security checks needed to be carried out including verification checks can take a bit longer than anticipated. We can see now that the withdrawal request you had pending has been paid out today.

Please feel free to contact our support department for any further information or request of assistance, we will be more than happy to help.

Regards,
Casoola Team

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