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Casoola Casino

5.59
Players from your country not accepted
Average Complaint Response Time: 2 days
Players from your country not accepted
Average Complaint Response Time: 2 days

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Casoola Casino Review

  • Holds UKGC license
  • Withdrawals within 24 hours once processed
  • Home to leading software providers
  • Multiple payment methods
  • Live chat available only to registered users
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General info & Latest Promos
Website https://www.casoola.com/
Established 2020
Owner Genesis Global Limited
Casino Promotion Casoola Casino: 100% up to £100 + 200 Bonus Spins

Casoola Casino is an online casino where members can find their favourite games that include video slots, live casino games, scratch cards and many more. The casino also happens to be powered by multiple software providers such as NetEnt, Play’n GO, Microgaming, Red Tiger Gaming and Evolution Gaming. Players can enjoy the casino instantly through a web browser or members can use their mobile casino. Casoola Casino is licensed and regulated by the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA).

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include United States of America, France and its territories, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia and Greece This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

Players can enjoy over 1300+ games which includes hundreds of the best video slots from some of the best software providers in the industry. These games can be easily categorised by their software provider to make it easier to browse or they can just use the search engine which helps find almost any game within a matter of seconds. Players can enjoy games like the Book of Dead Slot, Starburst Slot, Gonzo’s Quest Slot, Bonanza Slot and Immortal Romance Slot

Other games in the lobby include a collection of table games such as blackjack and roulette. Each game has multiple variations to suit all kinds of players and there's also several different games of poker too. In fact, players can enjoy numerous other table games too. 

There’s also some video poker games for those dedicated card game lovers! There are several to choose from that include games like 4 Deuces & A Joker and Royal Flush. 

Live Casino

Players who are looking for more thrills can also play in their live dealer lounge with rooms that are open around the clock. Each game is hosted by a real-life dealer in a fully immersive environment for added entertainment. These include games like Live Dream Catcher, Live Poker and Live Baccarat. 

Mobile Gaming

The casino can also be played on the go through most mobile devices like smartphones and tablets. There is a huge selection of mobile games available which can be enjoyed through a compatible mobile browser, no app required. The casino supports most operating systems like iOS and Android.  

Support

Anyone who needs help and assistance can contact the casino's customer support team. Customer service agents can be reached over email or players can contact the casino over the telephone. Live chat is also available, but in order to reach the available agent, players need to be logged in.

Security and Fairness

When it comes to security the casino takes this seriously which is why they use a high level of encryption. This makes sure that any personal and financial details are always kept safe, secure and encrypted. 

The games here are also monitored for fairness thanks to their random number generator which makes sure their games produce random results at all times. 

Screenshot

Casino details
More Casino Details More details
  • Website

    https://www.casoola.com/
  • Software

    NetEnt, Microgaming, Play'n GO, Evolution Gaming, iSoftBet, Quickspin, Red Tiger Gaming, Big Time Gaming, Yggdrasil Gaming, Push Gaming, Gamomat, Skywind Group, Pragmatic Play
  • Deposit Methods

    Visa, MasterCard, Skrill, Maestro, Paysafe Card, Neteller, EcoPayz, MuchBetter
  • Withdrawal Methods

    Visa, MasterCard, Skrill, Neteller, EcoPayz, Bank Wire Transfer
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 1-5 days

    Bank Transfers: 3-7 days

    Cheques: Not offered

    Pending Time: 0-48 hours

  • Withdrawal Limit

    USD 5,500 per week, USD 22,000 per month
  • Affiliate Program

    Genesis Affiliate
  • Restricted Countries

    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Belgium
    • Denmark
    • Estonia
    • France
    • French Southern Territories
    • French Southern and Antarctic Territories
    • Germany [1]
      • Schleswig-Holstein
    • Greece
    • Hungary
    • Iran
    • Israel
    • Italy
    • Portugal
    • Puerto Rico
    • Romania
    • Slovenia
    • Spain
    • Sweden
    • Switzerland
    • Turkey
    • Ukraine
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    US dollars, Euros, Norwegian kroner, British pounds sterling, Swiss francs, Canadian dollars, Australian dollars, South African Rand, Czech Republic korunas, Polish zlotys, Russian rubles, Denmark kroner, Romanian lei, Georgian laris, Turkish Lira, Chinese yuan, Mexican pesos, Nigerian nairas, Croatian kunas, Hungarian forints, Peruvian nuevos soles, South Korean won, UAE dirhams, Bahraini dinars, Bulgarian leva, Indian rupees, Kuwaiti dinars, New Zealand dollars, Qatari rials, Saudi riyals, Venezuelan bolívars
  • Languages

    English, French, German, Finnish, Norwegian
  • Licences

    Malta Gaming Authority, UK Gambling Commission
  • Company

    Genesis Global Limited
  • Established

    2020
  • Live Chat

    No
  • Contact

    Support Email: [email protected]

    Support Telephone: +35627782825

Suggest an edit

Casoola Casino Reviews by Players

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Write a review
Jack5895 1 review
United Kingdom
Reviewed on April 21, 2021

LIKED

Games are good, site layout is nice. The games seem fair and always had decent luck on them. Overall seems an ok place to play your games, although the downsides are starting to outweigh the good.

DISLIKED

Done three withdrawals, 72 hours later only 1 processed. All put through at same time. Live chat does not exist so getting answers take an eternity and a day. This really needs to improve or they will lose players.
CASOOLA CASINO REPLIED ON APRIL 23, 2021
Hello JACK5895,

thank you for reviewing us.

We checked your case and we can see that your withdrawals have all been paid out within 72 hrs as per our Terms and Conditions. Your last withdrawal requested on the 19th of April, was approved on the 22nd of the same month, within 72 hrs.

If you are still having issues with your funds or you have queries about this matter, please do not hesitate to contact us at support@casoola.com.

We will be more than happy to assist you further.

Regards,
Casoola Team
Mikes91151 2 reviews
United Kingdom
Reviewed on November 12, 2020

LIKED

Slots & interface is great. I like all the slots avaible and a lil live games is good fun. Decent bonuses avaible wit decent wagering required. Few more providers would be great.

DISLIKED

Over 72hours and still awaiting account verification, suprise I made my 1st withdrawl of £102.
Live chat same answer, they will escalate. Support same answer, they will escalte. Numberoes emails and livechat sessions, but no answers, just getting fobbed off.
Still waiting. Stay clear.
CASOOLA CASINO REPLIED ON NOVEMBER 13, 2020
Hello MIKES91151,

thank you for reviewing us and we are sorry to see your experience.

Checking your account we can see that the documents requested have been provided yesterday evening.

Please allow a reasonable time to our team to review your documents, they will for sure get back to as soon as this process will be completed.

Please do not hesitate to contact us for any information or assistance needed, we will be more than happy to assist you further.

Regards,

Casoola Team
Porka 35 reviews
Netherlands
Message
Reviewed on July 27, 2020

LIKED

It's affiliated to Genesis Ltd, I feel comfortable playing at Genesis casino's it's reliable and safe. Very modern design of the site. Easy to navigate and good performance. Live chat available
Nice my account and overview of bonuses and their wager. Verification went fine and fast. In my experience they always pay me within the give time frame and always received money

DISLIKED

Not a lot to mention. Their range of slots is fine but not very impressive. I would like to see more providers like No Limit City for example. Not sure but it seems like they have a less extended range of slots as other Genesis affiliated casino's.
I don't like they excluded certain deposit methods for their first depo bonus offer.
CASOOLA CASINO REPLIED ON AUGUST 10, 2020
Hello PORKA,

thank you for reviewing us and for your feedback, we always appreciate feedback from our customers, as this is the right way to grow.

As per our Terms and Conditions, we can offer our Services only to specific countries and slot's providers as well, this is the reason why sometimes you can't find specific games. Also, bonuses are linked to specific Terms and Conditions, if you need any specific information about them or you need any other assistance please do not hesitate to contact us via email, live chat or phone calls.

Regards,
Casoola Team

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