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Casoola Casino

5.24
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Casoola Casino Review

  • Withdrawals within 24 hours once processed
  • Home to leading software providers
  • Multiple payment methods
  • Live chat available only to registered users
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General info & Latest Promos
Website https://www.casoola.com/
Established 2020
Owner Genesis Global Limited Casinos
Casino Promotion Casoola Casino: 100% up to $/£/€300 / 3000 NOK + 200 Bonus Spins on Reactoonz Slot

Casoola Casino is an online casino where members can find their favourite games that include video slots, live casino games, scratch cards and many more. The casino also happens to be powered by multiple software providers such as NetEnt, Play’n GO, Microgaming, Red Tiger Gaming and Evolution Gaming. Players can enjoy the casino instantly through a web browser or members can use their mobile casino. Casoola Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include United States of America, France and its territories, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia and Greece This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

Players can enjoy over 1300+ games which includes hundreds of the best video slots from some of the best software providers in the industry. These games can be easily categorised by their software provider to make it easier to browse or they can just use the search engine which helps find almost any game within a matter of seconds. Players can enjoy games like the Book of Dead Slot, Starburst Slot, Gonzo’s Quest Slot, Bonanza Slot and Immortal Romance Slot

Other games in the lobby include a collection of table games such as blackjack and roulette. Each game has multiple variations to suit all kinds of players and there's also several different games of poker too. In fact, players can enjoy numerous other table games too. 

There’s also some video poker games for those dedicated card game lovers! There are several to choose from that include games like 4 Deuces & A Joker and Royal Flush. 

Live Casino

Players who are looking for more thrills can also play in their live dealer lounge with rooms that are open around the clock. Each game is hosted by a real life dealer in a fully immersive environment for added entertainment. These include games like Live Dream Catcher, Live Poker and Live Baccarat. 

Mobile Gaming

The casino can also be played on the go through most mobile devices like smartphones and tablets. There is a huge selection of mobile games available which can be enjoyed through a compatible mobile browser, no app required. The casino supports most operating systems like iOS and Android.  

Support

Anyone who needs help and assistance can contact the casino's customer support team. Customer service agents can be reached over email or players can contact the casino over the telephone. Live chat is also available, but in order to reach the available agent, players need to be logged in.

Security and Fairness

When it comes to security the casino takes this seriously which is why they use a high level of encryption. This makes sure that any personal and financial details are always kept safe, secure and encrypted. 

The games here are also monitored for fairness thanks to their random number generator which makes sure their games produce random results at all times. 

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Casino details
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Casoola Casino Reviews by Players

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Mikes91151 2 reviews
United Kingdom
Reviewed on November 12, 2020

LIKED

Slots & interface is great. I like all the slots avaible and a lil live games is good fun. Decent bonuses avaible wit decent wagering required. Few more providers would be great.

DISLIKED

Over 72hours and still awaiting account verification, suprise I made my 1st withdrawl of £102.
Live chat same answer, they will escalate. Support same answer, they will escalte. Numberoes emails and livechat sessions, but no answers, just getting fobbed off.
Still waiting. Stay clear.
CASOOLA CASINO REPLIED ON NOVEMBER 13, 2020
Hello MIKES91151,

thank you for reviewing us and we are sorry to see your experience.

Checking your account we can see that the documents requested have been provided yesterday evening.

Please allow a reasonable time to our team to review your documents, they will for sure get back to as soon as this process will be completed.

Please do not hesitate to contact us for any information or assistance needed, we will be more than happy to assist you further.

Regards,

Casoola Team
Porka 30 reviews
Netherlands
Message
Reviewed on July 27, 2020

LIKED

It's affiliated to Genesis Ltd, I feel comfortable playing at Genesis casino's it's reliable and safe. Very modern design of the site. Easy to navigate and good performance. Live chat available
Nice my account and overview of bonuses and their wager. Verification went fine and fast. In my experience they always pay me within the give time frame and always received money

DISLIKED

Not a lot to mention. Their range of slots is fine but not very impressive. I would like to see more providers like No Limit City for example. Not sure but it seems like they have a less extended range of slots as other Genesis affiliated casino's.
I don't like they excluded certain deposit methods for their first depo bonus offer.
CASOOLA CASINO REPLIED ON AUGUST 10, 2020
Hello PORKA,

thank you for reviewing us and for your feedback, we always appreciate feedback from our customers, as this is the right way to grow.

As per our Terms and Conditions, we can offer our Services only to specific countries and slot's providers as well, this is the reason why sometimes you can't find specific games. Also, bonuses are linked to specific Terms and Conditions, if you need any specific information about them or you need any other assistance please do not hesitate to contact us via email, live chat or phone calls.

Regards,
Casoola Team
Timmo81 3 reviews
United Kingdom
Reviewed on July 17, 2020

LIKED

Good layout my sort of casino, good selection of slots and games all games seem fair, play at numerous sister sites of these and never had problems.

DISLIKED

Was told I used a debit card which was not mine turns out it’s because it was a joint account with my partner. So sent all relevant documents and consent form for third party this was 3 weeks ago nearly, I’m now in 3 rd review which is currently on its 6th day for casoola to tell me again The same story how they need docs for 3rd party and consent form it has been sent numerous times. I’m waiting on withdrawals totalling £90 and being made a fool of by being sent around in circles need help on this as jus keep getting ignored or sent the same repetitive emails.
CASOOLA CASINO REPLIED ON JULY 20, 2020
Hello TIMMO81,

thank you for contacting us and reviewing us.

We are sorry to read your review and how you judge the experience you are having with us.

Sometimes verification process can take a bit longer than usual, in your case it is because our team will need to check all the documents needed to solve it in the best way.

We apologies for any inconvenience and we are sure that our team will update you as soon as possible with your request :).

In the meantime please do not hesitate to contact us for any request or assistance needed, we will be more than happy to assist you.

Regards,

Casoola Casino Team

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