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Betchaser Casino

Betchaser Casino

The casino is closed.

Player Rating 8 reviews
8/10
8 reviews
Complaint Response 10 complaints
2 days avg. 10 complaints
What we like
  • Home to leading software providers
  • Live chat 24/7 (English and Russian)
  • Mobile friendly design
  • Multiple withdrawal methods
What we don’t like
  • Long pending times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betchaser Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.betchaser.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

Betchaser Casino is an online casino home to a ton of different software providers such as NetEnt, Betsoft, Playson, Pragmatic Play, Red Tiger Gaming and Endorphina. Players will be spoiled for choice and there’s lots of different types of games too which include video slots, table games and sports. The site which is available in multiple languages can be enjoyed instantly through a web browser or on the go. Betchaser Casino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Australia, Denmark, Estonia, France, Hong Kong, Italy, Pakistan, Spain, Turkey and the United States of America. This list could also be updated so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

There is also a mobile version of their site as well which can be opened through a compatible mobile browser, on most mobile devices. These include smartphones and tablets which run on iOS and Android. The casinos mobile app can also be downloaded on both of these platforms too.

Security and Fairness

When it comes to security the casino uses a high level encryption to ensure players personal and financial details are always kept secure for complete peace of mind. 

They also use a random number generator to make sure their games remain fair and that they always produce random results. 

Support

Anyone who needs help and assistance can contact the casinos customer support team. The fastest way to get help is by using their live chat facility which is available in both English and Russian 24 hours a day, 7 days a week. Live chat can also be reached in Turkish which is open between the hours of 09:00 AM till 02:00 AM. Players will also be able to use their online contact form or email the casino should they need further assistance.

Virtual Games

Players will be able to enjoy hundreds of video slots once they open the casino lobby and since they have lots of gaming providers here, there is something to suit everyone. The casino regularly adds new games to their portfolio and to make it easier to browse players will be able to filter by each individual software provider. They have a search engine as well so players can find games almost instantly. Titles here include the Starburst Slot, Sugar Rush Slot, Sparks Slot, Dead or Alive Slot, Fa Fa Spin Slot and Twin Spin Slot. 

Those who like table games will also have loads to choose from which are made up with games of blackjack, roulette and poker. There are different variations available of each game so players can find the ones that best suit them and their betting limits. 

Then there is their video poker games too, especially appealing to those who love card games. These include games like All American and Double Bonus Poker. 

Live Casino

Players can also enjoy the thrill a live casino can offer with games that are hosted by real life dealers. There are games like Live Baccarat and Live Keno and players will be able to find a table that can cater for their minimum and maximum bets. 

Bojana Obradovic
Written by Bojana Obradovic
168 Casino Reviews

Bojana is the Head of Content at AskGamblers and a writer and editor with over 7 years of experience in various industries. Her vast knowledge of the iGaming industry allows her to always share fresh insights and help players get the truth before they start playing.

Gallery

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Complaints

Read the complaints other players have left for Betchaser Casino. Learn more about complaints.

Show all complaints
withdrawal bounced back from the bank and they are refusing to chase this up
Dear Ask Gamblers,

I have had an issue with BetChaser which has gone on since 15th October.

My withdrawal was processed on 15th October, and the casino have provided a screenshot of this transaction. I didn't receive it, so I chased this up with my bank who tell me that the payment wasn't accepted because it was sent with MoneySend. As far as I know, this is a Mastercard facility.

The bank sent the money back to BetChaser, and provided me with the tracking number for that (available on request). I have provided Betchaser with bank statements from 1st October until 17th November which shows that the payment didn't arrive in my bank account.

This has turned into an absolute catastrophe with the bank telling me that the funds were sent back to the casino, and the casino saying they never received the payment sent back to them. The casino are refusing to chase this up with their bank, and provide their bank with the appropriate reference number.

As a result, I am now €900 out of pocket, because the casino are unable to find this returned payment.

It should not be my responsibility, the consumer, to sort these technical problems. I am having to make phonecalls and numerous emails to the bank/casino to find these funds and the casino seems to be at fault here.

It is now 1st December and of course the funds have not arrived yet.

I have attached a private file showing what Betchaser have last said. Again, they are sending a screenshot of the payment made to my account. Frustratingly, this is not even what I am disputing. I know the payment was sent to my account because my bank have told me they can see it coming in, but then it bounced back to the casino. The casino are failing to understand this matter, and instead keep telling me the payment was processed, and their responsibility in the matter is over.

I am now without my withdrawal, and I need the casino to please sort this issue properly

Matthew
Status solved Resolved
€900
Giving me the runaround with payments
On February 19th I won €4,359.8 at Betchaser Casino. I originally deposited with BTC. After winning they asked me for some documents for me to verify my account. My account was verified and I tried to withdraw. This is when the problems start.

Betchaser tells me that in order to receive payment I must use Ecopayz. They told me that if I did this instead of the lower limits they would allow me to withdraw all my winnings at once. This is a very strange request. I never deposited at Betchaser with Ecopayz and did not have an account there. I complied with Betchaser and setup an Ecopayz. Betchaser did not keep to their word. Instead they only sent €1,000 to my Ecopayz.

I then tried to withdraw the rest of my funds again to Ecopayz. Many days pass and the withdrawal keeps being cancelled. Live chat just keeps saying they will be in contact. One day when I am trying live chat again they tell me that I must submit another document. I was never emailed asking for this document and had to find out from live chat. I submitted the document and live chat verified it and assured me that I would now be paid. Days pass and the withdrawal is cancelled.

Betchaser contacted me after my last withdrawal is cancelled saying that I must withdraw to my original deposit option! I was only following their instruction by using Ecopayz. But I comply and try to withdraw to my original BTC wallet. The withdrawal is cancelled.

I complain many times to Betchaser and they finally respond. They say that in order to receive my winnings I must open an OrangePay wallet. I have never heard of them. But they say that I must open one or I will not receive my funds. Not only that but they say that I must make a deposit before withdrawing to confirm my deposit method. They did not ask me this for Ecopayz. I think it is crazy that they think it is okay to ask me to deposit more money to receive my funds. But the funny part is that even if I agreed to I would not be able to. On Betchaser casino there is no deposit or withdrawal option for any wallet called OrangePay.

I hope that Askgamblers can help me to recover my funds. But I must admit I am not hopeful because so far this is clearly rogue behaviour.
Status solved Resolved
€3,360

Betchaser Casino Complaint Stats

Resolved 9 / 9
Avg. Amount $987
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

Betchaser Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 5 out of 5 complaints in this category have been resolved.
This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

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Top Reviews From Our Players

I was previously registered with Betchaser Casino but was unable to fund my account due to the small number of payment methods available.
Now I received a mailing list from them and was pleasantly surprised.
Payment methods were added, bonuses were updated and I immediately decided to apply the 120% first deposit bonus as the offer is really good. I applied the bonus and deposited € 50 and won back the € 850 bonus! Satisfied, the money was withdrawn in an hour. The site just flies, the slots are top!
All good and good luck!

I had great experience with this casino!
I received an sms to my mobile phone before few months for 50 free spins with 0.50 cents each spin worth and I quick visited the casino and used these spins!
I managed to win 50 euros so i was so excited!

Yesterday was yet one more day when I was feeling very bored and needing some fun and entertainment, specifically, some fun playing slot games. So I browsed through the numerous bonuses and casinos, hunting for one good offer, but I have already taken up the good ones. There were only a few choices left which offer deposit bonuses of between 120% to 150%, so I checked through each and every one of them. Most were not that suitable to me, but Betchaser Casino seemed appropriate enough, so I signed up at the casino.

Owned and operated by Radon BV, a name I have seen before, and have even played at a few of its other casinos, although I cannot recall their casino names at the moment. Betchaser Casino first deposit offer is a 120% bonus plus 100 free spins, given at 20 free spins per day, on the game Starburst. Not really an interesting or exciting offer, but that’s about the best that I could find. The Bonus terms stated that this bonus needed to be claimed first before making a deposit, and the wagering requirement is a nice 35 times the bonus amount, slightly lower than the usual 40 times.

Having checked through all the other terms and conditions, with nothing else standing in my way, I then proceeded to make my first deposit of $20. I clicked on the promotions, clicked on the welcoming first deposit offer, clicked on the ‘Deposit’ button, and it took me back to the initial registration form, although I have already used that form to sign up. I repeated it again, but getting the same rerouting. So how the heck was I supposed to claim this offer first before making my deposit?

Never mind, I thought, I would try going straight to making a deposit instead. I clicked on the deposit button, was taken to the deposit options page, clicked on Skrill, and Skrill login page came up. Again, I was thinking, where the heck was I supposed to claim that bonus first? It was nowhere to be found! After completing the deposit process, I was back in the home page, my $20 deposit was showing, but no bonus money anywhere. I then immediately clicked on the Live Chat button to get assistance.

After informing the lady host of what has happened, she did some checking, then told me that I did not claim the deposit bonus. I told her that I tried twice, but that bonus deposit button did not work for me, but my deposit went through instead. She then referred the matter to the technical team for further checking and told me to wait for their reply. So I quit the chat and logged out.

Later in the night, after more than 6 hours of waiting, there was still no reply from the casino’s team. I was becoming impatient, and feeling annoyed at their slow response. So I logged into my account again, still no bonus money was showing, and I finally decided to play off my balance right away. I was already getting fumed up by the casino’s slow response!

I played on Thunderkick’s Fruit Warp game, one of my favourite games, but it didn’t play that well, but not too badly either. Not too long after, I lost all my deposit money, and I then went back to chat with the chat host. A different lady came on this time around, and I told her that I wasn’t getting any response on the missing bonus issue. I then requested for a permanent closure of my account, reconfirming my decision to her, and she finally closed my account. In my heart, it was good riddance of Betchaser Casino! I simply hate casinos that do not response quickly to customers problems!

Good afternoon, dear client. Our global check showed that you did not click the Claim Bonus button. The bonus you confirmed was not displayed in the back office system. We reproduced this situation from our side on a test account, went all the way described by you with the currency usd, the country of Malaysia, and when you click on "Claim", the confirmed bonus was displayed in the back office. Anyway, we thank you for your feedback. We will take action on the live chat service, for the long wait by you. Also, if you change your mind and make a request to unblock your account, you can count on a nice bonus. We wish you all the best!

user avatar

I liked the casino. I registered on the advice of a friend and did not regret it at all. The withdrawal is fast enough, there was a nice welcome bonus.

At the moment there are no shortcomings for me. The site is fast, does not slow down. Support is always in touch if I have any questions. I did not find any serious shortcomings. Will play.

A good casino.
I am convenient to register, the line is wide cashback and free bet is good.
There are no problems with the withdrawal of funds, everything is fast.

I haven't found any drawbacks yet, everything works fine. There were no problems.
The support service promptly answers any questions that arise.

I made a deposit of € 100 and won back the first deposit bonus. Withdrawn 420 euros 2 hours after the request.
As long as I like everything, the site is of good quality.
Slots are loaded at a fast speed.
The live chat responded quickly enough to the appeal.

A long amount of time waiting for a response to your e-mail, the letter came when the query was resolved in this I was helped by live chat. I advise you to use it if you need some information.
I didn't find any significant flaws anymore.

Betchaser caisno is one of the newest casinos added on Askgamblers. They caught my attention due to the fact that they have many good game providers and a great welcome bonus with very low wagering requirements of 35x bonus only. Needless to say I headed over to their page to sign up an account. I wish it was that simple though.

So I went to the registration page and to be honest, I know they are a new online casino but the website seemed a bit childish looking and gimmicky, but again that might be only my personal preference. Regardless, I went to the registration sector and filled in the details. I tried to sign up yet got an error message that "Client is restricted". That's it, no explanation of me being in a restricted country, issue with any sign up fields or whatever. I went through the casinos' terms and conditions to see if Malta was restricted to sign up, yet instead I found specific Netent branded games that were available in Malta- that made me think no issue should appear, right? Thinking maybe it was an issue with the email address, I attempted to sign up again and used a different email address. Same error appeared, yet I noticed that I had received a welcome email from the casino, followed by an empty email called "TEST". I checked the other email address and apparently the same thing had happened there. Now I guess I was holding multiple accounts at the casino without even realizing the registration was sucessful. I tried to login yet again error message popped up. Now I was sure I needed to contact support.

I thought that the casino doesn't have live chat but apparently they do, just for limited hours. Surprisingly enough I was able to reach an agent quickly, I described the issue and after 10 minutes in chat, support advised me to confirm sign up with one of my email addresses and then contact security to delete the other one. Well.. I tried to do that, same error came up and then support told me to just contact security. I did send an email to them just to see the reason behind it as I was never told my country was restricted and the agent was unable to explain the error message.

Funnily enough, about two days later I received an email from the casino apologizing for their technical issues and my account was awarded with some free spins. However, it's been over a week since I sent my initial emal to their security department and never received any replies yet I'm getting email promotions sent to both accounts. I'll be closing both of the accounts down as I don't like how they handled (or rather didn't) my technical issue.

Good selection of games
Smooth interface
Fast withdrawals
Certified casino
Diverse options for payments

I started in this casino before it was on askgamblers and so far so good. Did my first withdrawal last week and everything went smooth. Give it a try on your own

The casino so far is showing me good structure, however they do not have live chat.

Maybe because its a new casino and will be added later on. besides that quite happy with them

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