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Betchaser Casino - Balance after successfully wagered bonus decreased from €1,850 to €86 for no reason

RESOLVED
Complaint Info
Disputed casino Betchaser Casino
Reason Missing Funds
Amount € 60
BigbossJonas Baden-Württemberg Message
Posted on July 30, 2020

Hey AskGamblers,

I deposited 25€ at Betchaser on 28.07.20 1:48 (Germany Time) with a 120% Deposit bonus.
I got an 2299€ win when i had around 1,2k Wager left. So i played around 1000+ Spins on Several Slots (1€ Bet) to finish my Wager.
Said and done, i had 1850€ left when i finished the Wager. After that my Balance jumped from 1850€ to 85€ for no Reason.

After that i was looking at my Betting history and noticed that my whole Betting history is deleted except 3-4 Bets.
i wrote with the live chat, but it wasnt helpfull at all.

*You rejected my last complain, because of the reason that the casino is investigate it (but i can say that they dont)

i hope you can help me here really, i have some Attachments uploaded aswell

*they had no Max-Cashout on this Deposit bonus, so the whole process makes no sense

Posted on July 30, 2020

Good day to all!
According to the rules, the deposit is not limited by the bonus rate + 120%. The maximum bonus payout cannot exceed x2, as shown in the screenshot.
The client made a deposit of 25 euros, when he started wagering the bonus, the balance became 30 euros, since the bonus is 120%, as a result of wagering the bonus, the client received 60 euros.
The client did not ask for help and information at suppor­[email protected]­etc­has­er.com.

Best regards, Betchaser

BigbossJonas Baden-Württemberg Message
Posted on July 30, 2020

Allright, so AskGamblers you can close this complain than.

But @Betchasers i will defently never play again on your Casino, wagering over 1,2k to be able to cashout 60€ seems not that fair, but thanks for your fast reply.

I withdrawed the Balance that i had.

@AskGamblers thanks for accepting the complain

Posted on July 30, 2020

Thanks for your feedback. We always listen to the opinions of our clients, we have added an additional bonus to your balance in the amount of 10 EUR. If you have any questions, you can contact the live chat or email suppor­[email protected]­etc­has­er.com.

Best regards, Betchaser

AskGamblers
Posted on July 30, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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