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Betchaser Casino - Withholding withdrawal

RESOLVED
Complaint Info
Disputed casino Betchaser Casino
Reason Declined payment
Amount € 1177
Posted on January 15, 2020

Betchaser had refunded me my deposits of 1177 euro on the 4//1/2020. Since then I have been trying to withdraw. According to withdrawal times, 72 hours max processing time. My first withdrawal of 1177 was attempted on the 4th using my deposit method, Visa. It was rejected several times without explanation. Then on the 9th,i was told I had no choice but to use ecopayz and quoted terms stating that the casino has right to determine payment methods.
So I get an ecopayz account which in itself took a day because of verification.
I make the withdrawal of 1000 euro using my ecopayz account since 1000 is max withdrawal and 1 withdrawal at a time. I wait till the 13tg,its still pending. I write via chat, via email, I'm told to just wait client, your request is being processed.
Now today, the 14th of January 2020,i receive an email saying that ecopayz isn't available in your region and I have to use jeton wallet or bitcoin! I have never used these wallets before and never used bitcoin.
Please help me get my withdrawal processed. I don't know why using visa is now impossible for withdrawals

AskGamblers
Posted on July 17, 2020

Dear all,

This complaint has been reopened as per Betchaser Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on July 17, 2020

Good day!
All money was paid in full. The delay was caused by external factors (the receiving bank did not accept funds). As an alternative, the client was offered another way to withdraw funds. We apologize for the temporary inconvenience.

Regards, Betchaser

AskGamblers
Posted on July 17, 2020

Dear @jkjuhlin,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betchaser Casino Complaints

  • 5 of 5 resolved
  • 2 days avg response
  • 3 days avg complaint life
  • 1,061 USD avg amount

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