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Betchaser Casino - They have deleted BTC as withdrawal option after I've made my BTC deposit

REJECTED
Complaint Info
Disputed casino Betchaser Casino
Reason Declined payment
Amount € 75
Posted on December 24, 2019

1st i wanted to deposit with "Sofort" which is the cheapest and fastest way for deposits, but after they told me in the live chat, that i can't make bank transfers, they suggest me to make a deposit with an option, which is for bot sides deposit and withdrawals available.
Ok, so i've made my deposit which much more complicated and more expensive BTC, because there was also the option for withdrawals available.
BUT after i've made my €75.- deposit with BTC, they've deleted the withdrawal option for BTC!
Since you can only use the same method for withdrawals, which you have used for deposit, it definitely would not make any sense, to let you deposit with BTC, when you can't withdraw your money with it!
The problem now is, that i have no other option for withdrawing my money, since there are only someone, from which i've never heard before and they are also not available in my country (Austria)

The question is now, how can i get my money back, because €75.- is very much for me and if i knew this before, i had deposit this money on a another casino for sure.

So please help me here for a fair solution, thanks.

Posted on December 24, 2019

Since i've lost certainly all my money, because i can't withdraw it (had even over €700.- balance after playing my favourite slot), i've closed now my account permanently, although you even have no option to do this in your account, because there are only betting limits for a day/week/month.

However, my money is now gone and it makes no more sense to play there in the near future.

AskGamblers
Posted on December 24, 2019

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team has no other option, but to reject the case as the main complaints subject is no longer valid.

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