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Betchaser Casino - Giving me the runaround with payments

RESOLVED
Complaint Info
Disputed casino Betchaser Casino
Reason Declined payment
Amount € 3359.8
LiviaS111 Portugal
Posted on June 4, 2020

On February 19th I won €4,359.8 at Betchaser Casino. I originally deposited with BTC. After winning they asked me for some documents for me to verify my account. My account was verified and I tried to withdraw. This is when the problems start.

Betchaser tells me that in order to receive payment I must use Ecopayz. They told me that if I did this instead of the lower limits they would allow me to withdraw all my winnings at once. This is a very strange request. I never deposited at Betchaser with Ecopayz and did not have an account there. I complied with Betchaser and setup an Ecopayz. Betchaser did not keep to their word. Instead they only sent €1,000 to my Ecopayz.

I then tried to withdraw the rest of my funds again to Ecopayz. Many days pass and the withdrawal keeps being cancelled. Live chat just keeps saying they will be in contact. One day when I am trying live chat again they tell me that I must submit another document. I was never emailed asking for this document and had to find out from live chat. I submitted the document and live chat verified it and assured me that I would now be paid. Days pass and the withdrawal is cancelled.

Betchaser contacted me after my last withdrawal is cancelled saying that I must withdraw to my original deposit option! I was only following their instruction by using Ecopayz. But I comply and try to withdraw to my original BTC wallet. The withdrawal is cancelled.

I complain many times to Betchaser and they finally respond. They say that in order to receive my winnings I must open an OrangePay wallet. I have never heard of them. But they say that I must open one or I will not receive my funds. Not only that but they say that I must make a deposit before withdrawing to confirm my deposit method. They did not ask me this for Ecopayz. I think it is crazy that they think it is okay to ask me to deposit more money to receive my funds. But the funny part is that even if I agreed to I would not be able to. On Betchaser casino there is no deposit or withdrawal option for any wallet called OrangePay.

I hope that Askgamblers can help me to recover my funds. But I must admit I am not hopeful because so far this is clearly rogue behaviour.

AskGamblers
Posted on June 4, 2020

Dear @LiviaS111,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

LiviaS111 Portugal
Posted on June 5, 2020

Currently there is €3,359.80 stuck inside the casino that they will not pay me.

AskGamblers
Posted on July 23, 2020

Dear all,

This complaint has been reopened as per Betchaser Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

LiviaS111 Portugal
Posted on July 23, 2020

A few months had passed since my original win. I decided I would try to withdraw my funds again. Because of the difficulty I was not hopeful. Some days passed and there were some issues. Betchaser told me to try the withdrawal again. That time they paid and quickly. They paid to my Ecopayz wallet and did not insist on the OrangePay wallet as they had done before. The system only allows me to withdraw 1000 a day. But I have been doing that and Betchaser has been processing my withdrawals very quickly. They have paid nearly everything so far. So I am happy to consider this complaint resolved and thank Betchaser for paying me and Askgamblers for the platform.

AskGamblers
Posted on July 23, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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