Complaint #8
Betchaser Casino
Giving me the runaround with payments
6 years ago
On February 19th I won €4,359.8 at Betchaser Casino. I originally deposited with BTC. After winning they asked me for some documents for me to verify my account. My account was verified and I tried to withdraw. This is when the problems start.
Betchaser tells me that in order to receive payment I must use Ecopayz. They told me that if I did this instead of the lower limits they would allow me to withdraw all my winnings at once. This is a very strange request. I never deposited at Betchaser with Ecopayz and did not have an account there. I complied with Betchaser and setup an Ecopayz. Betchaser did not keep to their word. Instead they only sent €1,000 to my Ecopayz.
I then tried to withdraw the rest of my funds again to Ecopayz. Many days pass and the withdrawal keeps being cancelled. Live chat just keeps saying they will be in contact. One day when I am trying live chat again they tell me that I must submit another document. I was never emailed asking for this document and had to find out from live chat. I submitted the document and live chat verified it and assured me that I would now be paid. Days pass and the withdrawal is cancelled.
Betchaser contacted me after my last withdrawal is cancelled saying that I must withdraw to my original deposit option! I was only following their instruction by using Ecopayz. But I comply and try to withdraw to my original BTC wallet. The withdrawal is cancelled.
I complain many times to Betchaser and they finally respond. They say that in order to receive my winnings I must open an OrangePay wallet. I have never heard of them. But they say that I must open one or I will not receive my funds. Not only that but they say that I must make a deposit before withdrawing to confirm my deposit method. They did not ask me this for Ecopayz. I think it is crazy that they think it is okay to ask me to deposit more money to receive my funds. But the funny part is that even if I agreed to I would not be able to. On Betchaser casino there is no deposit or withdrawal option for any wallet called OrangePay.
I hope that Askgamblers can help me to recover my funds. But I must admit I am not hopeful because so far this is clearly rogue behaviour.
Betchaser tells me that in order to receive payment I must use Ecopayz. They told me that if I did this instead of the lower limits they would allow me to withdraw all my winnings at once. This is a very strange request. I never deposited at Betchaser with Ecopayz and did not have an account there. I complied with Betchaser and setup an Ecopayz. Betchaser did not keep to their word. Instead they only sent €1,000 to my Ecopayz.
I then tried to withdraw the rest of my funds again to Ecopayz. Many days pass and the withdrawal keeps being cancelled. Live chat just keeps saying they will be in contact. One day when I am trying live chat again they tell me that I must submit another document. I was never emailed asking for this document and had to find out from live chat. I submitted the document and live chat verified it and assured me that I would now be paid. Days pass and the withdrawal is cancelled.
Betchaser contacted me after my last withdrawal is cancelled saying that I must withdraw to my original deposit option! I was only following their instruction by using Ecopayz. But I comply and try to withdraw to my original BTC wallet. The withdrawal is cancelled.
I complain many times to Betchaser and they finally respond. They say that in order to receive my winnings I must open an OrangePay wallet. I have never heard of them. But they say that I must open one or I will not receive my funds. Not only that but they say that I must make a deposit before withdrawing to confirm my deposit method. They did not ask me this for Ecopayz. I think it is crazy that they think it is okay to ask me to deposit more money to receive my funds. But the funny part is that even if I agreed to I would not be able to. On Betchaser casino there is no deposit or withdrawal option for any wallet called OrangePay.
I hope that Askgamblers can help me to recover my funds. But I must admit I am not hopeful because so far this is clearly rogue behaviour.
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