10bet Casino Complaints

Hello AskGamblers team,

I would like to file a complaint against 10Bet.com I had an account with them for about 2.5 months. During this period, I was placing a few bets daily on major sports events. I also occasionally played slots, blackjack and placed a few accumulators.

On May 20th, my account was suddenly closed without any prior notice. I received a vague email that my account was terminated due to a violation of terms and conditions, but no specific reason was provided. At the time, my account had a balance of $380, which was confiscated.

I contacted support, but they only gave me a generic response pointing me back to the terms and conditions. I did not engage in any suspicious or abusive activity and believe this action is unjustified.

I kindly request AskGamblers to mediate this issue and help recover my funds, or at least obtain a clear explanation of the alleged violation.

Thank you in advance for your support.

I have been waiting 5 weeks now for my withdrawal of £10,500. I have uploaded soo many documents which was asked of me.
I have also done a video verification which I passed. I have emailed them over 50 times and all I get back is it is with the relevant team and I will be notified when more information. I made my withdrawal on the 16th December 2023 and still NOTHING.

Hi there after lengthy back and forwards with 10bet. I withdrew £1500. It was pending for a while. I sent away all relevant documentation. A few hours later i could not access my account. They are taking forever to reply. They are wanting a video verification call on skype which was agreed by myself i haven't heard anything back since. Seems like a company that happily take your deposits and make it impossible to return winnings!

After sending all documents requested by them and clearing the stage, they requested for a video verification to which I agreed. I confirmed the date and time to them. After that days have passed and I have sent 4 emails to no response. All I get is a computer generated reply. I dont know why are they dragging issues so much. It has been 4 weeks they have suspended my account and now the verification seems to take forever.

I was always verified for the past year as soon as I win big. They ask for my ID. I have sent at least 10 different photos of my ID. Every single time I get an excuse it’s not high enough quality. Let me tell you, I have the iPhone 12 Pro. And the quality of the ID cannot get any clearer, it’s literally impossible. I have sent customer Complaint through them and October 6th got email saying, it’s not clear. I just want my ID verified so I can get my withdrawal. Down below I uploaded screenshot of the amount of times I uploaded photo of ID. I also uploaded the most recent picture of my ID that I submitted front and back of drivers license. And finally I uploaded a screenshot when I contacted customer resolution, that’s what they replied with. Doesn’t meet quality standards. That’s I uploaded the same ID here, so you guys can see for yourselves what I uploaded to them. This is just an excuse of theirs so they don’t need to pay my $3000+ withdrawals. Lastly, I uploaded the picture of my withdrawals that have been pending 4+ days now because they won’t verify my ID. Hopefully you guys accept my complaint and tell them that the ID picture is clear and it should be acceptable and not “unclear”. Thank you for your time!

I opened a 10bet account back in 2018 and sent them my documents which they duly accepted. I then followed on to deposit a total of 5.500 GBP and won more in winnings.

Since then, it has been an ongoing hassle with the Casino to get my funds( and even deposit!) back. First they claimed that I needed to verify, which I did. Then they said after phoning them at least 20 times that they will get back to me, day after day I called, and they kept providing the same answer.

Then they turned around recently and said that I needed to provide a utility bill, which I did. Then after asking for every type of document there is, they found that insufficient and said I should send my passport along with a passport selfie which I found curious, however, I did this along with a selfie and then finally came the bombshell: They said they do not believe I am the lawful owner of the account and all communication will now cease!

So right now a) I did not get my deposit of 5500 GBP back
b) I did not get my winnings
c) They have wrongfully accused me after I did all the long verification they asked for

Technically, they can just turn around to anyone and say ' we dont believe you own this account' and keep the money? Thats just stealing if you ask me!

User name - Babioras. I opened my account on 25th of January, made deposit and win £4500. I upload all neccessary documennts for account verification but my account is still not verifayed and no one can provide a reason why - „additional check need to be done” - what check? „Just additional check need to be done on first withdraval”. When I am asking when it will be verified and why casino is missing the deadline - „please give us more time”, how long - „we cant give exact date, jus please wait a little bit longer” , when I ask to speak with someone who can provide a reason why nothing was done with my account and on which stage the verification is after 48h - „we cant see this information, relevant team need to make additional check”, when I ask to speak with the manager „there is no available manager at the moment to take your call”. To finalize - customer service cant reply on any of yours questions, cant give any exact date, they just can say „sorry, please wait longer”. That is unprpfessional, and casino shouldnt work as this, if you promise to verify the account in 48h this need to be done, if it wasnt done you need to provide a reason! I just spent 20 minutes on phone with customer servise (before I was chating with several team members) and it was just waste of time! They are saying that account verification should take up to 48h, now I am waiting longer and nothing was done! Question to ASKGAMBLERS I find this casino on your recomendations so please help now to sort this issue! As this is unrespect for player!!!!

I have made a withdrawal request of £2500 from this company and for some reason they don’t seem to want to pay up. I have since self excluded as I’m going through money problems and have fell behind on some bills. This payment would help me massively but instead it’s contributing to financial hardship. I have sent all ID that they have requested and I just keep getting fobbed off

I have played on this site for years and won up to £800 before and had no issues withdrawing winnings. However, on the 26th September I deposited and received a bonus and started playing on slots. I wagered the full amount required in the terms and conditions and went on to win £5000. I withdrew these funds on the 26th September and they are still pending 11 days later, I sent verification documents in a week ago and received receipt of these. Every time I have contacted them for an update and to request answers as to why it is taking so long, I get the same rhetoric 'we are working hard to process it' 'you are a priority'. I cannot see any legal reason why this is taking so long, they should not be allowed to use such practice, it is extremely unprofessional and unethical.

Hi there, My greavance is with 10bet, I won, £300, then £150, went to withdraw it as usual, then realised its taking a while longer than usual, so checked my emails to see if there was a problem, found no emails from 10bet about this, so contacted them on the live chat, and was told that I needed to verify my account, bearing in mind that I had only just verified my account the year before, and nothing with my account had changed, and my card was not expired. So sent in all the relevant documents, still got no reply, so I chased them up again and they said they had sent me and email to say they had been received, but on checking found no email in my inbox or in the spam or trash, so that was a lie, I ask how long it would take in the verification process, I was told a maximum of 48 hours, then when I spoke to them again they said another 48 hours to check them, then they would get back to me, which again they lied about sending me an email, so I requested to speak with the customer care manager/ my personal 10bet manager Andrew, and they said he was busy, so I requested he call me later, which he did not, I requested again and the operator on he live chat, just ignored my request, so I’m very agreeved as to what the hells going on, I’ve spoke to several different members of staff, who all have either lied, or contradicted each other, I do not know when I’m getting my money, and I don’t understand why this Andrew won’t contact me when it was him that said to me the other week on the phone that if I had any problems I could speak with him straight away and he would sort?! I’ve been with 10bet for years now, and spent a fortune with them, and I got this manager Andrew offering special deals as I’m such an apprent good customer who spends a lot, only to be treated so badly. I have kept some transcripts of these conversations with the members of staff on the live chat.

I have been a member of 10bet for over a year i had documents verified over a year ago and have had withdrawals processed and granted before ,a week ago I deposited £50 through paypal games wouldn't even load on tablet so just withdrew my £50 again ,3 days later I get an email asking for documents again to verify account ? So I sent new documents again 2 days later I get another email saying new documents don't match my old original address ,They won't match anymore I've moved a year after I joined and there website doesn't let me amend my address I've emailed 3 more times and live chatted too no response in 2 days .I just want my £50 back and account closed

I have registered on 10bet about 8 month ago and successfully passed verification process. I made more than 50 bets during this time, made more than 10 deposits and requested many withdrawals, which were all processed without delays. So I havent faced any problems with 10bet until 6th of August 2018, when I requested withdrawal of 2000EUR. Next day on 7th August I requested another 1000EUR and on 8th of August I requested last withdrawal of 500EUR.(total amount 3500EUR) After 24h(previous withdrawals were processed in 24h) of pending withdrawals, I started to become a little bit nervous. I asked them when you will proceed at least one withdrawal, they told that I shouldnt be worried, withdrawal will be processed very soon in 24h-48h. After 48h passed, still no money on my skrill account. Then they asked me to provide me with additional documents, which I successfully done. Now passed already 20 days since I requested my first withdrawal, they tell that they are still reviewing my case and couldnt provide timeframe when they will proceed withdrawals. Really hope that you can help me to resolve this problem.

Username: Arunlaw3311

Hi

Still waiting for verfication and withdrawl to be processed.

Had no communocation with regards to my douments etc.

I know this is only 3 days but after reading the reviws i am worried that il lose my 2k and winnings. Verfication usually should be 48hrs.

10bet please put my mind at ease verfiy my account and send me confirmation of withdrawals. Iv send every type of document possible.

I will be happy to change or delete this review if everything is completed asap.

Thanks
Mr Law

Its been ongoing for almost two weeks, personalised documents have been sent and verified. Whenever I enquire to when my pending withdrawal will be processed, they respond by saying

''We are currently checking your query and once we have any updates, we will make sure to contact you back.''

The above message is all I ever get from them. Enough is enough, I want my winnings paid, then I will never use this casino ever again, Horrific customer service!

My withdrawal is for £2050.79

I have been waiting since 29.01 for my 600euro withdrawal. I made deposit with bonus, and wagered everything. After this i sent in all the documents for verification. And contacted customer service to make sure everything was accepted, and IT was. I made withdrawal and they approved IT, after waiting a while i contacted them and they Said the money had been sent. Waited some more and contacted them again, and they provided me with a receipt from the casino that they made the payout, for me to contact my bank with this New information. My bank NORDEA then tells me that this is not a receipt from their bank that the funds were sent, but only a receipt 10bet made that can easy be deleted after they generate it. I have sent over 20 email with them. All i get is that the case is being reviewed by the highest autorothy. They appriciate my patiens, and that they Will get back to me when they have New information. Problem is, they never do.. I did everything right. Following rules, wagering, account. I hope u can try help me as well. I contacted the licence holder MGA as well. Since 10bet have to interest to Resolve this. Please help me Regards Tony

Hello, I have an account with 10bet for a few weeks and I have deposited over 1700€ to them and placed my bets with no problems. I received their first deposit bonus and normally rolled it over, then I received another bonus when I deposited 700€ a week ago and received a bonus of 105€. I had to roll over 4000€ to be able to withdraw my money and I managed to roll over 3800€ and lost almost all of my money and then when I had only 200€ to bet to be able to withdraw my winnings 10bet locked my account yesterday and told me that 10bet will no longer operate in my country of residence and that any bonuses I currently have will no longer be available for roll over or usage. This happened with no notification or alarment, it was Ok to bet when I lost 1500€ with them but now that I only have 200€ to be able to withdraw my money they want to confescate all of my money and cancell my bonus. i contacted them a few times but they only say they will try to pay out my real funds but all of my money is still under bonus funds. Please contact them as this was done deliberetly, how can they just decide and cancel all of my bonuses and my money with no notification. Thank you

I determined to withdraw my money on 25th of october, but 1 week almost passed by there’s still no confirmation from their side. Client service will just feed you false hopes that within today, you’ll receive the confirmation but it is untrue. I am concerned that this company is stealing my money. And same to other people. I kindly call for any assistance that there are more people out there that might

Its been ongoing for almost a month, personalised documents have been sent and verified. Whenever I enquire to when my pending withdrawal will be processed, they respond by saying ''We are currently checking your query and once we have any updates, we will make sure to contact you back.'' The above message is all I ever get from them. Enough is enough, I want my winnings paid, then I will never use this casino ever again, Horrific customer service! My withdrawal is for £2904

Good afternoon,help me please casino 10Bet Does not pay money I do not know what to do where to write,One hope for you..I registered with this casino and received a bonus which was successfully won back By their rules you need to make a deposit of 20 euros which I did.Now it's been 5 days no money and no answer.To my letters there is no reply chat writes the same thing we accelerated the withdrawal of money wait. I hope you can help me.My user name ygly77,< email removed >

Hi,
I recently signed up for 10 Bet Casino with a bonus code for 125% up to £300. After depositing £240 and not receiving my bonus I clicked on the live chat window and asked for my bonus. I spoke with Ashley, a nice lady that asked if I wanted to claim the welcome bonus.

"The welcome bonus is 125% up to £300 right?" I asked. She said, "Yes, that is correct, that is the bonus for our casino section." "Great," I said, "yes I would like to claim it." She instructed me on how to do this, and we ended our first chat.

A little while later I realized that I had only received £200 so I messaged chat and spoke with her again. I said that I was expecting 300. She informed me that the welcome bonus is 100%. After checking for me, she returned saying that the bonus is 100% up to 200.

Shouldn't 10 Bet honor their 125% up to 300 bonus? What do you think is fair here, Askgamblers?

Hello, normally withdrawals are processed fast there. When i cashed out to my bank account in the past, i received the funds the next day without any exception. But the last withdrawal (300,-) is processed a few days ago; it is mentioned as "confirmed" in my transaction list, but no funds are in my bank account until now. I placed the withdrawal to my bank account on 6.03.17. It was declined because the last deposit was a credit card payment, they told me. I explained via email, that it is not possible to cashout to the card, so support confirmed by email, they will send the funds to my bank account on 07.03.17. They initialized a manual bank transfer, which is confirmed in my transaction list on 07.03.17. I asked different times if they used they correct bank account, but i did not get an answer. They only confirmed, that the payment is processed and that i should receive the funds. A normal SEPA-withdrawal lasts max two days after confirmation. Now it is much more. Because there were many different technical problems in the last days on their website, which were confirmed by their support, i am afraid there are problems with this withdrawal, too. So, i would like to have my legitimate winnings and that they clarify - as requested by email- if they used the correct bank account. If askgamblers need documents or screenshots for this issue, please let me know, i will provide it asap. Kind regards theproducinggambler