10Bet Casino - Verification is taking too long

Dear @Arunlaw3311,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Hi

Total deposit 2k

Total withdrawl

6th july withdraw amount £4457.00
7th july withdraw amount £4100.00

£4000 in my balance account now which i will withdraw once my account it verified.

Really taking its time - iv send double copies of everything and all sort of different evidance.

I am hoping it can be resolved so i can play and deposit more cash to play but dont feel comfortable at the moment.

Hi

Two withdralws processed and recieved.

Waiting for final withdraw of £3000 and issue resolved.

I will then update the review.

Thanks
Mr Law

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 10Bet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hi All,

Arunlaw3311, thanks for sharing your feedback and we are sorry for not replying on your review at the time. Our customer’s satisfaction is paramount for us, and we were more focused on solving the issue than updating the status here.

We hope that you had a good experience with 10bet overall as we paid all your withdrawals in a timely manner. If there is anything else that we can help you with, please feel free to reach out. We are available 24/7.

AskGamblers, thank you for reopening the case. We highly appreciate the chance to prove that all we do in 10bet is for our bettors.

Best Regards,
The 10bet Team

Dear @Arunlaw3311,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.