Complaint #140 10bet Casino

10Bet Casino - Stalling account verification and withdrawal

By Lilija J.

7 years ago

User name - Babioras. I opened my account on 25th of January, made deposit and win £4500. I upload all neccessary documennts for account verification but my account is still not verifayed and no one can provide a reason why - „additional check need to be done” - what check? „Just additional check need to be done on first withdraval”. When I am asking when it will be verified and why casino is missing the deadline - „please give us more time”, how long - „we cant give exact date, jus please wait a little bit longer” , when I ask to speak with someone who can provide a reason why nothing was done with my account and on which stage the verification is after 48h - „we cant see this information, relevant team need to make additional check”, when I ask to speak with the manager „there is no available manager at the moment to take your call”. To finalize - customer service cant reply on any of yours questions, cant give any exact date, they just can say „sorry, please wait longer”. That is unprpfessional, and casino shouldnt work as this, if you promise to verify the account in 48h this need to be done, if it wasnt done you need to provide a reason! I just spent 20 minutes on phone with customer servise (before I was chating with several team members) and it was just waste of time! They are saying that account verification should take up to 48h, now I am waiting longer and nothing was done! Question to ASKGAMBLERS I find this casino on your recomendations so please help now to sort this issue! As this is unrespect for player!!!!

Disputed Casino 10bet Casino

Reason Verification issues

Amount £4500

Discussion

AskGamblers

• Support Team

7 years ago

Dear @Babioras,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

10bet Casino

• Representative

7 years ago

Hello Babioras,

Thanks for getting in touch.

We have checked your account and we can confirm that your account verification was completed within 2 business days, as advertised on our site. Please keep in mind that weekends are not counted as business days. Also we are glad to confirm that all your pending withdrawals have been processed and the funds should be with you soon.

In regards to our customer service team, we can see that you have actually have been in contact over chat with the available supervisor and you have received assistance and information in regards to your verification, including additional settings in your account.

We hope that this clarifies the matter, feel free to contact us anytime, our team is available 24/7 for you.

Regards,
10bet

10bet Casino Complaint Stats

Resolved 31 / 41

Avg. Amount $2,831

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

10bet Casino Complaints

See all complaints for this casino

Confiscation of deposit and winnings

Hello AskGamblers team,

I would like to file a complaint against 10Bet.com I had an account with them for about 2.5 months. During this period, I was placing a few bets daily on major sports events. I also occasionally played slots, blackjack and placed a few accumulators.

On May 20th, my account was suddenly closed without any prior notice. I received a vague email that my account was terminated due to a violation of terms and conditions, but no specific reason was provided. At the time, my account had a balance of $380, which was confiscated.

I contacted support, but they only gave me a generic response pointing me back to the terms and conditions. I did not engage in any suspicious or abusive activity and believe this action is unjustified.

I kindly request AskGamblers to mediate this issue and help recover my funds, or at least obtain a clear explanation of the alleged violation.

Thank you in advance for your support.

Unresolved

$380

Withdrawal of 3000 INR pending since April 7th

Hello team,

I made the withdrawal of Rs 3000 on 7/4/2025 time 10:12 am.

The amount has never been credited to my account.

I have emailed them more than 50 times, but they just give system system-generated email that a follow-up has been made.

They are not crediting any amount to my account.

Please help me

Unresolved

₹3,000

Waiting 5 weeks for a withdrawal

I have been waiting 5 weeks now for my withdrawal of £10,500. I have uploaded soo many documents which was asked of me.
I have also done a video verification which I passed. I have emailed them over 50 times and all I get back is it is with the relevant team and I will be notified when more information. I made my withdrawal on the 16th December 2023 and still NOTHING.

Unresolved

£10,500

Locked account after verification

I made a new account with 10bet last weekend and won just over £30,000 I deposited £80 from my paypal, I have tried to withdraw my money, been asked for I.D and everything I have sent all those then tried to log into my account and it now says temporary locked for security reasons.

It seems as tho they are trying every way to not pay money, blanking my emails i cant get through on phone just cuts off.

I'm getting in touch with gamblers solicitors for advice.

The live chat cant resolve anything all they are saying is we will hear by email

Unresolved

£30,000

Lengthy verification account suspended and waiting on my withdrawal

Hi there after lengthy back and forwards with 10bet. I withdrew £1500. It was pending for a while. I sent away all relevant documentation. A few hours later i could not access my account. They are taking forever to reply. They are wanting a video verification call on skype which was agreed by myself i haven't heard anything back since. Seems like a company that happily take your deposits and make it impossible to return winnings!

Unresolved

£1,500

Verification taking forever

After sending all documents requested by them and clearing the stage, they requested for a video verification to which I agreed. I confirmed the date and time to them. After that days have passed and I have sent 4 emails to no response. All I get is a computer generated reply. I dont know why are they dragging issues so much. It has been 4 weeks they have suspended my account and now the verification seems to take forever.

Resolved

Wont accept ID for withdrawal

I was always verified for the past year as soon as I win big. They ask for my ID. I have sent at least 10 different photos of my ID. Every single time I get an excuse it’s not high enough quality. Let me tell you, I have the iPhone 12 Pro. And the quality of the ID cannot get any clearer, it’s literally impossible. I have sent customer Complaint through them and October 6th got email saying, it’s not clear. I just want my ID verified so I can get my withdrawal. Down below I uploaded screenshot of the amount of times I uploaded photo of ID. I also uploaded the most recent picture of my ID that I submitted front and back of drivers license. And finally I uploaded a screenshot when I contacted customer resolution, that’s what they replied with. Doesn’t meet quality standards. That’s I uploaded the same ID here, so you guys can see for yourselves what I uploaded to them. This is just an excuse of theirs so they don’t need to pay my $3000+ withdrawals. Lastly, I uploaded the picture of my withdrawals that have been pending 4+ days now because they won’t verify my ID. Hopefully you guys accept my complaint and tell them that the ID picture is clear and it should be acceptable and not “unclear”. Thank you for your time!

Rejected

$3,417

10Bet Casino - Stalling verification and withholding a lot of funds

I opened a 10bet account back in 2018 and sent them my documents which they duly accepted. I then followed on to deposit a total of 5.500 GBP and won more in winnings.

Since then, it has been an ongoing hassle with the Casino to get my funds( and even deposit!) back. First they claimed that I needed to verify, which I did. Then they said after phoning them at least 20 times that they will get back to me, day after day I called, and they kept providing the same answer.

Then they turned around recently and said that I needed to provide a utility bill, which I did. Then after asking for every type of document there is, they found that insufficient and said I should send my passport along with a passport selfie which I found curious, however, I did this along with a selfie and then finally came the bombshell: They said they do not believe I am the lawful owner of the account and all communication will now cease!

So right now a) I did not get my deposit of 5500 GBP back
b) I did not get my winnings
c) They have wrongfully accused me after I did all the long verification they asked for

Technically, they can just turn around to anyone and say ' we dont believe you own this account' and keep the money? Thats just stealing if you ask me!

Resolved

10Bet Casino - Delayed account verification and payment

Hi, my nickname to 10bet is rousbous123. I made deposit 10bet with welcome bonus 12.2.2019 and after wagering that according to the book I won 2857 euros. After that I made withdraw, but next day my account was closed and my access to log in was denied. I send them email and ask why is that, they told me to upload documents to their site, but I cant do it because my access to the site was denied. Then they told me to send documents to email and I do that. Now it is been almost two week and they havent accept my documents. They just told me always same thing, that documents arent checked yet. So I hope you can help me with this issue, because no progress has been made in two weeks.

Unresolved

€2,857

10Bet Casino - Stalling payment

I have made a withdrawal request of £2500 from this company and for some reason they don’t seem to want to pay up. I have since self excluded as I’m going through money problems and have fell behind on some bills. This payment would help me massively but instead it’s contributing to financial hardship. I have sent all ID that they have requested and I just keep getting fobbed off

Resolved

£2,500