User name - Babioras. I opened my account on 25th of January, made deposit and win £4500. I upload all neccessary documennts for account verification but my account is still not verifayed and no one can provide a reason why - „additional check need to be done” - what check? „Just additional check need to be done on first withdraval”. When I am asking when it will be verified and why casino is missing the deadline - „please give us more time”, how long - „we cant give exact date, jus please wait a little bit longer” , when I ask to speak with someone who can provide a reason why nothing was done with my account and on which stage the verification is after 48h - „we cant see this information, relevant team need to make additional check”, when I ask to speak with the manager „there is no available manager at the moment to take your call”. To finalize - customer service cant reply on any of yours questions, cant give any exact date, they just can say „sorry, please wait longer”. That is unprpfessional, and casino shouldnt work as this, if you promise to verify the account in 48h this need to be done, if it wasnt done you need to provide a reason! I just spent 20 minutes on phone with customer servise (before I was chating with several team members) and it was just waste of time! They are saying that account verification should take up to 48h, now I am waiting longer and nothing was done! Question to ASKGAMBLERS I find this casino on your recomendations so please help now to sort this issue! As this is unrespect for player!!!!