10Bet Casino - Stalling verification and withholding a lot of funds

Dear @adamjava,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed funds.

Thanks for cooperating the AskGamblers Complaints Team.

Hi

Contacted your live chat team with the necessary information

Hi,

We have solid evidence to believe that it cannot be determined who is leading the communication with 10bet as on several occasions fake/forged documents have been sent, hence no information has been provided and the communication was ceased.
All necessary proofs will be provided to AskGamblers next week, so they could check the case.

Regards,
10bet team

I clearly explained over the phone that someone had got a hold of my account/email and tried to withdraw my funds awhile ago. That explains why there was a big pause between when the hacker tried to send you some fake documents and when I sent you my passport etc.

Since then, I have recovered my account, sent you my passport ( with a selfie), answered all security questions, and I'm communicating with you over email, yet you a) seem to have disregarded what I explicitly explained over the phone on multiple occasions
b) Just refuse to verify me. I told you I have every document you want, but you unjustly have ceased contact.

AskGamblers Complaints Team is awaiting 10Bet Casino team to provide the needed information.

Please let me know if any evidence or documents for anything needs to be sent. ( Skrill transactions, emails, etc.)

Hello,

We have submitted all needed information to AskGamblers support email.
Please feel free to contact us if anything additional is needed.

Regards,
10bet team

AskGamblers Complaints Team has been provided with sufficient information on behalf of 10Bet Casino to confirm the validity of the concerns raised by the operator in regards of the authenticity of player's verification paperwork and subsequent claims, therefore we consider the case as Resolved and officially closed. 

We would like to use the occasion and advise player that further claims regarding this dispute must be forwar­ded­ ­dir­ect­ly to the relevant ADR entity  appointed by 10Bet Casino. As­kGa­mblers Complaints Team will comply with ADR's decision and update the status of the complaint if necessary upon receiving an official update from player and/or the casino operator for such a decision.