I opened a 10bet account back in 2018 and sent them my documents which they duly accepted. I then followed on to deposit a total of 5.500 GBP and won more in winnings.
Since then, it has been an ongoing hassle with the Casino to get my funds( and even deposit!) back. First they claimed that I needed to verify, which I did. Then they said after phoning them at least 20 times that they will get back to me, day after day I called, and they kept providing the same answer.
Then they turned around recently and said that I needed to provide a utility bill, which I did. Then after asking for every type of document there is, they found that insufficient and said I should send my passport along with a passport selfie which I found curious, however, I did this along with a selfie and then finally came the bombshell: They said they do not believe I am the lawful owner of the account and all communication will now cease!
So right now a) I did not get my deposit of 5500 GBP back
b) I did not get my winnings
c) They have wrongfully accused me after I did all the long verification they asked for
Technically, they can just turn around to anyone and say ' we dont believe you own this account' and keep the money? Thats just stealing if you ask me!