What's new
What's new

10Bet Casino - No payment for over 11 days


Complaint Info

Disputed casino

10bet Casino


£ 2050.79

Posted on April 4, 2018

Its been ongoing for almost two weeks, personalised documents have been sent and verified. Whenever I enquire to when my pending withdrawal will be processed, they respond by saying

''We are currently checking your query and once we have any updates, we will make sure to contact you back.''

The above message is all I ever get from them. Enough is enough, I want my winnings paid, then I will never use this casino ever again, Horrific customer service!

My withdrawal is for £2050.79

Posted on September 24, 2020

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 10Bet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on September 24, 2020

Hi All,

We are constantly trying to improve, that’s why we are checking all old issues.

Chloebrat, we believe that you are satisfied with how 10bet handled your matter, and hope we have reassured you of our professionalism and customer care. We would appreciate any feedback on how we could have done better to help any other customer who is in similar situations.

If there is anything else that we can help you with, please feel free to reach out. We are available 24/7.

Best Regards,
The 10bet Team

Posted on September 24, 2020

Dear @chloebrat,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.