I have been waiting since 29.01 for my 600euro withdrawal.
I made deposit with bonus, and wagered everything. After this i sent in all the documents for verification. And contacted customer service to make sure everything was accepted, and IT was.
I made withdrawal and they approved IT, after waiting a while i contacted them and they Said the money had been sent.
Waited some more and contacted them again, and they provided me with a receipt from the casino that they made the payout, for me to contact my bank with this New information.
My bank NORDEA then tells me that this is not a receipt from their bank that the funds were sent, but only a receipt 10bet made that can easy be deleted after they generate it.
I have sent over 20 email with them. All i get is that the case is being reviewed by the highest autorothy.
They appriciate my patiens, and that they Will get back to me when they have New information. Problem is, they never do..
I did everything right. Following rules, wagering, account. I hope u can try help me as well. I contacted the licence holder MGA as well. Since 10bet have to interest to Resolve this.
Please help me
Regards
Tony
Complaint Info

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved.
The case is being officially closed now.
10bet Casino Complaints
- 31 of 38 resolved
- 2 days avg response
- 6 days avg complaint life
- 2,693 USD avg amount
-
Unresolved
10bet Casino - Locked account after verification
£30,000
Unresolved
10bet Casino - Locked account after verification
I made a new account with 10bet last weekend and won just over £30,000 I deposited £80 from my paypal, I have tried to withdraw my money, been asked ...
-
Unresolved
10bet Casino - Lengthy verification account suspended and waiting on my withdrawal
£1,500
Unresolved
10bet Casino - Lengthy verification account suspended and waiting on my withdrawal
Hi there after lengthy back and forwards with 10bet. I withdrew £1500. It was pending for a while. I sent away all relevant documentation. A few ...
-
Resolved
10bet Casino - Verification taking forever
Resolved
10bet Casino - Verification taking forever
After sending all documents requested by them and clearing the stage, they requested for a video verification to which I agreed. I confirmed the date ...
-
Rejected
10bet Casino - Wont accept ID for withdrawal
$3,417
Rejected
10bet Casino - Wont accept ID for withdrawal
I was always verified for the past year as soon as I win big. They ask for my ID. I have sent at least 10 different photos of my ID. Every single time ...
Have trouble with 10bet Casino?