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10Bet Casino - Stalling payment


Complaint Info

Disputed casino

10bet Casino


£ 2500

Jillywally1964 United Kingdom Message
Posted on November 2, 2018

I have made a withdrawal request of £2500 from this company and for some reason they don’t seem to want to pay up. I have since self excluded as I’m going through money problems and have fell behind on some bills. This payment would help me massively but instead it’s contributing to financial hardship. I have sent all ID that they have requested and I just keep getting fobbed off

Posted on November 5, 2018

Hi Jilly,

We are sorry to hear that you are experiencing money issues and we would like to assure you that we at 10Bet are committed to responsible gambling by ensuring online betting remains what it should be – entertainment, this is why we offer all possible tools to help our customers stay in control.

In regards to your pay out, it has already been processed and the funds should reach your account shortly.
Thank you for providing the necessary documentation to complete your account verification. Let us clarify that the verification is a standard procedure that can be triggered at any stage, the change of your account status is not affecting it.

Kind Regards,
10Bet Customer Support

Posted on November 5, 2018

Dear @Jillywally1964,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.