10bet Casino - Wont accept ID for withdrawal

Hi MIGUELWINS2020,

Thanks for sharing your feedback. We are sorry that your experience with 10bet didn’t quite match your expectations.

We want to clarify that we need to verify your account with documents to ensure that we comply with betting regulations. We believe we were transparent with what the requirements were in terms of documents type and quality.

We pride ourselves on being a responsible company, which always has your best interests at heart. As part of this, we’re doing all we can to make betting fun and safe for you and all of our bettors.

Best Regards,
The 10bet Team

Hello. If your talking about my signature on my ID, that’s exactly how it is. Regardless here’s the another picture of my ID you guys want next to my face. Askgamblers this is the exact same thing I uploaded today for them, they will say this is unclear again. You can clearly see drivers license is readable.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the 10bet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

Hello. Fraud and illegal activity have now been reported Federal Malta Cyber Crime Unit. They have broken more European Commission regulations, resolution email has been sent 10 days ago still no response. Terms and conditions “ We will acknowledge all complaints within 24 hours of receipt and all reasonable efforts will be made to resolve any reported matter promptly and, at a maximum, within 10 days.” I believe 10bet is operating illegally. I am now pursing full legal action. Once again I submitted documents 96 hours ago and still not reviewed, they advertise 48 hours. Misleading.

Hi All,

MIGUELWINS2020, we are sorry that your experience with us didn’t quite match your expectations.

The case is related to an identified breach of our terms and conditions (section 3.5 and section 16). This infringement led to an unfairly realized gaming activity which outcome could not be logically honored.

The decision was made in accordance with the contractual agreement between 10bet and the customer. Solid evidence is internally available to support this course of action.

We take these matters very seriously. Security is essential to us, and we treat it with the highest level of care and accuracy.

All the best,
The 10bet Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 10bet Casino management acted in accordance with their Terms and Conditions #3.5 and #16.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.