Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Terminated

Wild Jack Casino is not accepting new players.

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

Wild Jack Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 25 reviews
6.5/10
25 reviews
Complaint Response 12 complaints
2 days avg. 12 complaints
What we like
  • Large variety of Microgaming games
  • Versatile mobile casino
  • 24/7 support through live chat, phone, and email
  • Protected by 128-bit SSL encryption
  • Allows players to provide details over the phone
  • Certified fair by eCogra
What we don’t like
  • No US players allowed
  • International phone is tolled
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Wild Jack Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.wildjackcasino.com
Established
1999
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Italian, Spanish, French
Casino Type
Download, Instant Play, Mobile

Wild Jack Casino is a leading online casino. As part of the Jackpot Factory group, they have a solid reputation in the gaming community. They are powered by Microgaming, which offers one of the most diverse selections of games available online. They are licensed in the jurisdiction of Malta. Due to legal restrictions, they are unable to allow US players to register.

Games

Because Wild Jack is a Microgaming casino, they house a large amount of diverse games. Slot players have the most variety. Wild Jack Casino splits up their slot games into three categories: video slots, 3-reel slots, and AWPs. The video slots are some of the most iconic in the industry, headed by titles like Tomb Raider and Terminator II. The 3-reel slots focus on large payline wins above all else, but some offer wild symbols and bonus features. Finally, the AWP games give players a skill-based, arcade-like experience.

For those who enjoy table games, Wild Jack Casino offers plenty. The roulette and blackjack games come in a number of different styles, allowing gamblers to pick the set of rules they most enjoy. Other games include Cyberstud Poker, baccarat, craps, sic bo, and Poker Pursuit, as well as many more. Each comes with high-quality animations and realistic dealer voices.

Video poker enthusiasts will almost certainly get their fill at Wild Jack Casino. The video poker library is filled with a number of different variants, ranging from the common to the exotic. Players can even choose from three different denominations: single-hand poker, multi-hand Power Poker, and multiplier-based Level Up Poker.

Mobile Games

Wild Jack Casino houses one of the leading mobile casinos. These games are also powered by Microgaming. Players are welcome to download these games on their mobile phone or PDA. Use the Compatible Devices section on the Wild Jack Mobile Casino website to check to see if your mobile device can support the games. Then just fill out the form and the mobile casino will begin downloading to your mobile.

Support

Wild Jack Casino makes getting in touch with a support representative as simple as it can be. In fact, their 24/7 support is one of the most prominent features of their website. They offer live chat, which allows players to get in touch with a representative in a matter of seconds. Players are also welcome to contact the casino through their 2-hour email service or any the appropriate telephone number. Please note that only players from the UK, Canada, Australia, Germany, and Spain have toll-free phone access. All other players who opt for phone support must use the international number, which may incur tolls.

Security and Fairness

At Wild Jack Casino, the safety of personal and financial information is guaranteed. The casino is able to make these promises due to the security measures they have taken. The most important of these is 128-bit SSL encryption, which makes it impossible for anyone to see anything you send to the Wild Jack Casino servers. If a player still feels uncomfortable, Wild Jack Casino will even allow him or her to provide the information over the phone instead.

Players can rest assured that the games at Wild Jack Casino are proven fair. Although Microgaming is already a reputable software solution, Wild Jack Casino has taken the initiative to have independent audits conducted on a regular basis by eCogra. By clicking the eCogra Safe & Fair seal at the bottom of the site, you can see verification that the games are fair, as well as the previous month's payout percentage for each type of game.


StallCation

Complaints

Read the complaints other players have left for Wild Jack Casino. Learn more about complaints.

Show all complaints
Wild Jack Casino - Long delay in account verification & payment
I won at Wild Jack Casino 22 September 2016. On 23 September they ask for some documents, I sent the documents on 17 October (front and back of my ID, and a bill). They do not reply to me for a long time, I send more emails asking if they saw my documents, on 10 November they say they have my documents and verification of documents can take 24 – 48 hours during the week and 48 – 72 hours over weekends. I wait some days and then I send a new email, they do not reply. After 2 weeks, on 25 November there is an email saying the documents are not legible, they want more documents. So I sent more documents on 11 December (passport, photo holding my passport, a bill). They do not reply so I send the documents again some days later. They did not reply to that so I sent my documents again on 21 December. After waiting a long time I asked for an update with the chat on the website. The casino says they have all the documents and are reviewing the withdrawal. After that time I tried to speak to the chat instead because email reply from them is not useful. On 3 January chat tells me I am verified and will be paid in 48 hours. Chat always says the same, I am verified and withdrawal is coming in 48 hours. Eventually on 10 January I asked chat why they say this to me every time but do not pay, and then chat looks more at my account and comes back after some time to say my balance needs to be restored, and this is why my withdrawal has not arrived. And chat says “what you can do for your peace of mind is follow up again when the banking department is back in the office and quote this reference number: 98,405’’ Next I sent another email with the reference number 98,405, and the reply email from the casino said they are still reviewing the withdrawal. On 23 January a new email from them saying the documents have arrived for review. Please allow between 24-48 hours to receive feedback. But this email is months after I send any documents, and already I was told my documents were reviewed, accepted and verified. I talk to chat again and now they are doing a security check and I should wait for updates. I have been waiting 4 months for the money I won, I don’t understand why it would take so long. This is not acceptable. I can do nothing, only wait and hope the casino will pay my withdrawal.
staus Resolved
€6178
Wild Jack Casino - Failed to stick to their own 'responsible gaming' policy
I have a complaint about the responsible gaming policy of Wild Jack Casino. Based on the information on their website I guess it's an important aspect of their poilcy: "We are committed to creating a responsible gambling environment by implementing and maintaining eCOGRA responsible gaming requirements, for the benefit of both players and staff. To request a cooling-off period or self-exclusion, please contact our Support Center at any time. All requests to lock a casino account must be verified in writing by email. Once your written request is received, your account will be locked immediately". Saturday I started playing and I won 150 euros. I send an e-mail and asked if it's possible to get an 7 day 'cooling-off' period in combination with my first withdrawal. I got an answer back with information about account verification but nothing about my cooling-off request. After a while I couldn't resist myself and went on playing (I know it's stupid). I lost my winnings and deposit another 300 euros. Unfortunately I lost all this money. After I while I got an e-mail from casino support "I have failed to address the issue of cooling off as you have asked". I was not happy about this. But the story continues. After I lost my winnings and another 300 euros I send again an email with a request, but now I asked for permant closure of my account. Soon I got an email back from casino support "As sad as it is to process a request, we will respect your decision to close the account. I have therefore placed a default lock on your casino account and need you to confirm the following information". I send the information right away. They asked for my name, date of birth, address and telephone number. After my last mail I heard nothing back. But I was under the assumption that my account was closed. Today (Tuesday) I found out my account was still open and there was no lock at all. Again I was not wisely and deposit money. I lost another 300 euros. I think Wild Jack Casino has the responsibility to protect players. I asked multiple times for exclusion, but Wild Jack Casino failed badly. I hope WIld Jack Casino can give an reason why their policy is so badly. I think it's fair that I get back (a part) of my losings.
staus Resolved
€300
Wild Jack Casino - Stalling verification and payment
I beg for your help. A few months ago,I first met All Slots casino and made a first deposit of € 100, within two - three months I have done a few more deposits, then I realized that they are a group of several casinos, opened accounts and in All jackpots and Wild jack. In these three casinos I've deposited amount at least 3 times greater than that which they still do not pay me-300 euro. Тhe amount was over 800 but in the pending period fell dramatically.They say that my account has not been verified, because I have not been sent the necessary documents. Everything I was sent several times, even a picture postcard they sent me to '' unconfirmed '' address in December 2016 for the Christmas gift of 10 free spins that can not use it if you do not charge the code from the same that postcard.They continued to send me letters of necessary documents showing my address. I live in my mother's house since I was born, monthly bills for electricity, water and home phone are in her name.For this purpose I have sent the bill for the cell phone with my address and bill for TV, Internet, again showing the address of where I live .I sent them the letter from Skrill even. Even after another letter from them, I went to my bank to take a bank statement. And i still not receive the money from them. My accounts in other casinos, and they are not few(All 30 casinos in Casino Rewards, Vegas Partner Lounge, Cabaret casino, Lucky 24/7) confirmed with far fewer documents and much faster. In all I had big losses but also good profits.
staus Resolved
€300
Wild Jack Casino - Failure to recognize self exclusion
Hello I opened an account with WildJack Casino about 10-12 days ago. I have never played here before, I came across the casino and decided to give it a shot. I easily signed up, provided all the correct information required and started to play. Over the course of 10 days, I deposited roughly $2000 at this casino. I didn't have much luck, so I decided to try out another casino. After looking through some reviews of sites I decided to play at BGO. Anyway, while I was looking for a new casino, I came across a site that listed WildJack casino and AllSlots casino as sister sites. Now call me naive, or new to online gambling, I wasn't aware that multiple casinos were all the same. I did a self exclusion at AllSlots about 2 months ago. So I know I will get multiple backlash from people on here, claiming Im trying to deceive this casino, but this is untrue. I signed up, gave my correct name, address, email address etc. I played for 10 days, spoke with various reps about bonuses, received emails, texts etc. Never once did they tell me I shouldn't be playing there due to a previous self-exclusion. But I am willing to bet that if I had of won big and tried to withdraw, my account would have been closed immediately. This is a rotten way to operate a business. Basically its win-win for them. They get my money, and if I win they confiscate. I demand a refund for my deposits. These sites claim to promote responsible gambling, fair practice, etc. yet for 10 days I was allowed to gamble with my own money, and they just let me.
staus Unresolved
$2000

Complaint Statistics

Resolved 9
Avg. Amount $ 16,131
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
6.5/10 25 reviews

Top reviews from our players

Wild Jacks Should Check Their Facts!! I asked to withdraw my money. They refused to give it to me. They said I had no funds that could be withdrawn. I asked them twice to let me withdraw and they refused. So I blew the money in a couple of hits and no point having it. Then I thought about it and went back to chat. They admitted they made a mistake but didn't give a < content removed >. They said yes we were totally in the wrong but we are not going to pay you. I have a screenshot of their chat. Have they not heard of taking responsibility for their own mistakes. Wild Jacks, Royal Casino, River Belle, Jackpot City, All Slots are all serviced by the same incompetent Chat Service.

- The possibility to get into a live chat is very nice.

- Responsible gaming policy fails badly. I asked multipele times for exclusion, but Wild Jack Casino 'forget' to do it.
- Not so many games as you aspect from this kind of a casino.
- Withdrawal process is difficult and takes much time.

Hi Luukje1234, Thank you for your review. Could you kindly private message me your account number so that I can look into your query? We take great care in ensuring such locks are done correctly and apologize for any inconvenience this might have caused you. We will definitely invesigate once you have confirmed the account number. Thanking you kindly Erin

user avatar

Great casino. Most of the time winner. No problems with withdraws;)

We need more bonuses, sometimes software is slow, nothing else.

Hi Tomaszmikusek, We apologize for the bonus system not being to your standard, regrattably in order for us to cater nice promotions that are eye catching, we would have to review a player's account and ensure that we don't over budget the bonus allocations. If we compromise your account health, we risk our marketing team not being able to extend exceptional offers in order to cater for your needs. Could you please private message me regarding the issues that you had with the software? Kind Regards Erin

user avatar
Inactive user
9/10

This excellent Microgaming casino has been online since 1999 and is available to his players worldwide through computers and mobile devices, but I am registered at the casino in October 2013. The data I found through my email welcome at this casino. From the first moment it is obvious that they are serious when they started 17 years ago on the Internet. My first deposit here took place early 2014 and since then, it has mostly to a minimum deposit of € 20-30. The only objection to this casino is that the deposits do not have the option Neteller, which I think is totally unacceptable if you want that maximum confidence of players. Several times I tried to pay the money through the card but I could always have some kind of technical error messages.

Because of that I always use Skrill 1-Tap and Skrill what is the most convenient payment options. For those who plan to register a 21 € bonus that you get when you open the account and in addition will receive a bonus up to a whopping $ 1,600 €. My favorite games at this casino are Gold Factory and Ariana slot machines. On this first slot Gold Factory, a couple of times I used to get free spins because I depositor at this casino and slot Ariana me immediately after registration has brought a lot of joy and it will never forget. Often visit the mobile version of their casino and thrilled with simple navigation in this part of the game. The only thing they could further and live casino as an option for those who want to follow your favorite roulette or poker live. However, that is no reason not to conclude that this is a solid casino that without some famous commercials survives in the world cubes for many years.

Security at the casino also should not be a problem, because the Wild Jack Casino is licensed by the LGA, based in Malta. I must add that they have the eCOGRA and Gamcare certification, and such confidential Wild Jack Casino is known for its high quality games and tempting bonuses. If you want to try first casino, before your deposit you have the ability to immediately after verification of email addresses you get € 5 absolutely free. I have this little gift to benefit and probably is lost for a minute or two, but no matter - this is from the heart. Wild Jack Casino is in my opinion best known for his blackjack and roulette games, but is also very proud of their large selection of slot machines, including the latest and most advanced machines that we are every day more and more delight. With this situation and I end this review, and you have fun!

After verification everything is smooth. I'm not sure why instadebit withdrawal doesn't appear on my payment method. But their support is top notch and they did the withdrawal for me to my instadebit.
Thank you. Trusty casino and well management.

Today I was browsing AskGamblers site, because I wanted to find some casino but with free chip, so I saw this casino Wild Jack Casino, it sounded a bit familiar, but when I opened the site I was sure I have never played there. The first thing I read some of the reviews and then saw they are giving 5 euros free chip but only if you open account from mobile phone.

That sound interesting and why shouldn't I use that tiny welcome bonus. Right away I grab my mobile open account there and I was waiting for SMS message so I can get verification link for those 5 euros free. The page has loaded, maybe for half an hour but I couldn't see the bonus. When I tried to contact their live chat support from the flash player, there was no live chat only email service. Then I decided to download their casino and I was sure that on the desktop version they must have live chat.

When I contacted the support the first answer I got was, is that my account doesn't qualify for free spins. What free spins I was supposed to get 5 euros free, then the support told me to wait a bit and the bonus will be in my account. So while I was still talking to him the bonus appeared, well finally, it only took almost 1 hour till I got that bonus.

I really didn't know what game to play, so having only 5 euros I opened Break The Bank slot, just because of its lowest bet of 0.9 euros per spins. I know that this game can easily eat all your credit and giving you nothing, but still choose to play that one. The 5 X multiplier was landing always on wrong reel, so yes I spend my bonus in few minutes. This new casino for me its established back in 1999 so being 15 years online is not small thing, so from them I can see only 1 unresolved complaint and it was closed by the request of the player itself, so I guess they are ice casino, Malta licence who can we trust.

Wild Jack Casino is a casino solely powered by Microgaming. This casino belongs to the Jackpot factory group and of course it has a lot of popular and fancy games that you can choose from. They also have instant play, downloadable version of the casino and also a mobile play. Me personally I went for the instant play where I made my sign up and made a deposit without taking any of the bonuses. Although they have a very nice welcome package for your first (100%), second (25%), third (50%) and fourth (25%) deposit. I was really on the fence whether should I take it or not but in the end I decided not to take it.

So I was thinking and looking for a game that I should start with and I decided to start with Gung Pow which is a 243 payline game, but it wasn't long before I switched slots since I lost some money and I kept losing. After that game I switched to Lucky Firecracker which in the beginning did show some hope but after a while it also started eating my balance so I switched again several times but still I wasn't lucky enough and I ended up on zero.

Overall I didn't have such a bad experience in this casino, but it wouldn't be to bad if they expanded their site in a way that it would be more appealing and easier to read and find stuff. Also they do have a 24/7 support for phone with many country included for a specific duration of time and also an email which is honestly not my thing and I didn't manage to find the live chat so I suppose that they don't have it which is a shame. Personally I don't know if I am gonna try out this casino again. 6/10

Lately the software which games I play the most is Microgaming, so I was happy to see that Wild Jack casino gives 5€ no deposit bonus for new players, for mobile casino. I really enjoy playing games on my mobile device so this seemed like a great fit for me. I entered my mobile number and I was supposed to get a text message with link, but I didn't. I waited for half an hour, but I didn't receive anything. There was an option to send the link to email, so I tried that too, but I didn't get an email from them for 24 hours!

So the next day I visited their page again, tried all of this again and then contacted their support. I could only write an email to them, as they don't have live support on their home page. I got a response from them after an hour, saying I have multiple accounts there so I need to provide them with my username. I was confused by this, because I didn't have an account with them, for sure. I wrote them back that I haven't even signed up yet. Then they answered that I have an account with their sister casinos and that I just should sign up there. Well it definitely wasn't an answer, why I'm not getting their link for mobile casino, but I still signed up.

I got a message popping out from their chat with some kind of bonus and then I asked about the mobile promo I've been trying to get so badly. This chat person was much nicer than the one that sent me email. She seemed to care. But then in the middle of our conversation, a window came up that their live chat isn't available and I was logged out. I had to login again and again tell my problem to support. And the guy told me that to get this I should have signed up through phone. I was so frustrated, because noone mentioned it before. There ends my experience.

What can I really say? My experience was exhausting and this time I hate my stubborness, I should have just given up in the beginning. Anyways, I had so many problems with everything that I won't deposit there.

Wild Jack casino is from the Mg software and are owned by the Jackpot factory group. I think it is very safe to play on casinos from big groups because there are very less chances of any cheating or payment related problems and this is why I always play on Digimedia, Jackpot factory etc companies because they are very reputed and we need not worry about any thing here. Well the site says it is no.1 in online Bj and I did know if it was true so I created an account on this casino
and deposited 50 and got straight to the action. They have a very nice casino page and I loved it and it looks very beautiful and user friendly .

I only played the table and card games here because they were praising it a lot so I thought lets just stick to them only. I started with the online Bj game which was the first and I could not believe that the return to the players was actually unbelievable because I won more than 60% of the hands and if I was betting a little more than I think I would have made around 250-300 from this game only. I guess it is fair to say that they have the best table games ever. But in think
roulette was better than the Bj here because I was betting a little high on roulette and was getting red all the times and this is the best time I have ever had on any casino ever. Wild Jack casino is just the best and I love them. I made 2 cash outs from this casino and got them in 2-3 days and now I am used to waiting for a couple of days so no worry.

This casino is a 10 for me. Very nice place for new players and good return to the players and fast games.

Wild Jack casino is run by Microgaming software. This software provider offers a big number of attractive slot games. I really like some of them and I often play in casinos that have these games in their offer.

I think that I have an account in almost everyone of these casinos and I had a deposit in most of them. Also most of these casinos are reliable and I can't remember that I ever had any problems with them. Wild Jack is one of the latest Microgaming casinos I joined in. Of course the reason for that was their welcome bonus. They offer a 100% match bonus on your first deposit with wagering requirements of 30 x bonus. I would say that’s not so bad for a Microgaming casino.

Beside this bonus Wild Jack has 3 more welcome bonuses for the second, third and fourth deposit. They are less attractive and I joined this casino only to take their first bonus. As usual before I make a deposit I first contact their live chat support. I saw that Wild Jack has a very good live chat support. A good and fast live chat support is very important to me.

After I made a deposit I clicked on the games tab and chose Cashanova slot. This game has 30 pay lines and is one of my favorites Microgaming slots. I stayed here for half an hour and when I moved on to another game I was 10 euros in plus. That’s not a lot but I was satisfied. I changed about 15-20 games and stayed on every one for a short time. I had the biggest wins on Kathmandu. Here after 20 minutes I was more than 50 euros in plus. Playing mostly on a minimum bet it took me 4-5 hours to meet the wager requirements.

After that I asked for a withdrawal of 120 euros. After 3 days I got my money on my Neteller account.

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play