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Wild Jack Casino - Delaying payment and verification

RESOLVED
Complaint Info
Disputed casino Wild Jack Casino
Reason Verification issues
Amount € 700
Posted on December 16, 2016

I have sent docs on three occasions and again this morning I am being asked to allow a further 48 hrs for verification. I requested a withdrawal of 700 euro last week and submitted documents then. My documents have always been accepted elsewhere without any trouble. I really enjoyed my play at Wild Jack casino and found live chat and support to be very helpful and courteous . I am disappointed that I have to resort to issuing a complaint as I hoped to play there regularly. I hope Ask Gamblers can help me to resolve this issue as I could really use the funds with Xmas just around the corner.

Posted on December 17, 2016

I am very delighted to inform Ask Gamblers that I received full payment into my account today. I did not however receive any notification from the casino to inform me that my withdrawal had been processed. I simply noticed it on my bank statement.I am very pleased that all has been resolved and look forward playing at the casino again. My faith has been restored. Thank you again!

AskGamblers
Posted on December 17, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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