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Wild Jack Casino is not accepting new players.

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Wild Jack Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 25 reviews
6.5/10
25 reviews
Complaint Response 12 complaints
2 days avg. 12 complaints
What we like
  • Large variety of Microgaming games
  • Versatile mobile casino
  • 24/7 support through live chat, phone, and email
  • Protected by 128-bit SSL encryption
  • Allows players to provide details over the phone
  • Certified fair by eCogra
What we don’t like
  • No US players allowed
  • International phone is tolled
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Wild Jack Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.wildjackcasino.com
Established
1999
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Italian, Spanish, French
Casino Type
Download, Instant Play, Mobile

Wild Jack Casino is a leading online casino. As part of the Jackpot Factory group, they have a solid reputation in the gaming community. They are powered by Microgaming, which offers one of the most diverse selections of games available online. They are licensed in the jurisdiction of Malta. Due to legal restrictions, they are unable to allow US players to register.

Games

Because Wild Jack is a Microgaming casino, they house a large amount of diverse games. Slot players have the most variety. Wild Jack Casino splits up their slot games into three categories: video slots, 3-reel slots, and AWPs. The video slots are some of the most iconic in the industry, headed by titles like Tomb Raider and Terminator II. The 3-reel slots focus on large payline wins above all else, but some offer wild symbols and bonus features. Finally, the AWP games give players a skill-based, arcade-like experience.

For those who enjoy table games, Wild Jack Casino offers plenty. The roulette and blackjack games come in a number of different styles, allowing gamblers to pick the set of rules they most enjoy. Other games include Cyberstud Poker, baccarat, craps, sic bo, and Poker Pursuit, as well as many more. Each comes with high-quality animations and realistic dealer voices.

Video poker enthusiasts will almost certainly get their fill at Wild Jack Casino. The video poker library is filled with a number of different variants, ranging from the common to the exotic. Players can even choose from three different denominations: single-hand poker, multi-hand Power Poker, and multiplier-based Level Up Poker.

Mobile Games

Wild Jack Casino houses one of the leading mobile casinos. These games are also powered by Microgaming. Players are welcome to download these games on their mobile phone or PDA. Use the Compatible Devices section on the Wild Jack Mobile Casino website to check to see if your mobile device can support the games. Then just fill out the form and the mobile casino will begin downloading to your mobile.

Support

Wild Jack Casino makes getting in touch with a support representative as simple as it can be. In fact, their 24/7 support is one of the most prominent features of their website. They offer live chat, which allows players to get in touch with a representative in a matter of seconds. Players are also welcome to contact the casino through their 2-hour email service or any the appropriate telephone number. Please note that only players from the UK, Canada, Australia, Germany, and Spain have toll-free phone access. All other players who opt for phone support must use the international number, which may incur tolls.

Security and Fairness

At Wild Jack Casino, the safety of personal and financial information is guaranteed. The casino is able to make these promises due to the security measures they have taken. The most important of these is 128-bit SSL encryption, which makes it impossible for anyone to see anything you send to the Wild Jack Casino servers. If a player still feels uncomfortable, Wild Jack Casino will even allow him or her to provide the information over the phone instead.

Players can rest assured that the games at Wild Jack Casino are proven fair. Although Microgaming is already a reputable software solution, Wild Jack Casino has taken the initiative to have independent audits conducted on a regular basis by eCogra. By clicking the eCogra Safe & Fair seal at the bottom of the site, you can see verification that the games are fair, as well as the previous month's payout percentage for each type of game.


StallCation

Complaints

Read the complaints other players have left for Wild Jack Casino. Learn more about complaints.

Show all complaints
Wild Jack Casino - Long delay in account verification & payment
I won at Wild Jack Casino 22 September 2016. On 23 September they ask for some documents, I sent the documents on 17 October (front and back of my ID, and a bill). They do not reply to me for a long time, I send more emails asking if they saw my documents, on 10 November they say they have my documents and verification of documents can take 24 – 48 hours during the week and 48 – 72 hours over weekends. I wait some days and then I send a new email, they do not reply. After 2 weeks, on 25 November there is an email saying the documents are not legible, they want more documents. So I sent more documents on 11 December (passport, photo holding my passport, a bill). They do not reply so I send the documents again some days later. They did not reply to that so I sent my documents again on 21 December. After waiting a long time I asked for an update with the chat on the website. The casino says they have all the documents and are reviewing the withdrawal. After that time I tried to speak to the chat instead because email reply from them is not useful. On 3 January chat tells me I am verified and will be paid in 48 hours. Chat always says the same, I am verified and withdrawal is coming in 48 hours. Eventually on 10 January I asked chat why they say this to me every time but do not pay, and then chat looks more at my account and comes back after some time to say my balance needs to be restored, and this is why my withdrawal has not arrived. And chat says “what you can do for your peace of mind is follow up again when the banking department is back in the office and quote this reference number: 98,405’’ Next I sent another email with the reference number 98,405, and the reply email from the casino said they are still reviewing the withdrawal. On 23 January a new email from them saying the documents have arrived for review. Please allow between 24-48 hours to receive feedback. But this email is months after I send any documents, and already I was told my documents were reviewed, accepted and verified. I talk to chat again and now they are doing a security check and I should wait for updates. I have been waiting 4 months for the money I won, I don’t understand why it would take so long. This is not acceptable. I can do nothing, only wait and hope the casino will pay my withdrawal.
staus Resolved
€6178
Wild Jack Casino - Failed to stick to their own 'responsible gaming' policy
I have a complaint about the responsible gaming policy of Wild Jack Casino. Based on the information on their website I guess it's an important aspect of their poilcy: "We are committed to creating a responsible gambling environment by implementing and maintaining eCOGRA responsible gaming requirements, for the benefit of both players and staff. To request a cooling-off period or self-exclusion, please contact our Support Center at any time. All requests to lock a casino account must be verified in writing by email. Once your written request is received, your account will be locked immediately". Saturday I started playing and I won 150 euros. I send an e-mail and asked if it's possible to get an 7 day 'cooling-off' period in combination with my first withdrawal. I got an answer back with information about account verification but nothing about my cooling-off request. After a while I couldn't resist myself and went on playing (I know it's stupid). I lost my winnings and deposit another 300 euros. Unfortunately I lost all this money. After I while I got an e-mail from casino support "I have failed to address the issue of cooling off as you have asked". I was not happy about this. But the story continues. After I lost my winnings and another 300 euros I send again an email with a request, but now I asked for permant closure of my account. Soon I got an email back from casino support "As sad as it is to process a request, we will respect your decision to close the account. I have therefore placed a default lock on your casino account and need you to confirm the following information". I send the information right away. They asked for my name, date of birth, address and telephone number. After my last mail I heard nothing back. But I was under the assumption that my account was closed. Today (Tuesday) I found out my account was still open and there was no lock at all. Again I was not wisely and deposit money. I lost another 300 euros. I think Wild Jack Casino has the responsibility to protect players. I asked multiple times for exclusion, but Wild Jack Casino failed badly. I hope WIld Jack Casino can give an reason why their policy is so badly. I think it's fair that I get back (a part) of my losings.
staus Resolved
€300
Wild Jack Casino - Stalling verification and payment
I beg for your help. A few months ago,I first met All Slots casino and made a first deposit of € 100, within two - three months I have done a few more deposits, then I realized that they are a group of several casinos, opened accounts and in All jackpots and Wild jack. In these three casinos I've deposited amount at least 3 times greater than that which they still do not pay me-300 euro. Тhe amount was over 800 but in the pending period fell dramatically.They say that my account has not been verified, because I have not been sent the necessary documents. Everything I was sent several times, even a picture postcard they sent me to '' unconfirmed '' address in December 2016 for the Christmas gift of 10 free spins that can not use it if you do not charge the code from the same that postcard.They continued to send me letters of necessary documents showing my address. I live in my mother's house since I was born, monthly bills for electricity, water and home phone are in her name.For this purpose I have sent the bill for the cell phone with my address and bill for TV, Internet, again showing the address of where I live .I sent them the letter from Skrill even. Even after another letter from them, I went to my bank to take a bank statement. And i still not receive the money from them. My accounts in other casinos, and they are not few(All 30 casinos in Casino Rewards, Vegas Partner Lounge, Cabaret casino, Lucky 24/7) confirmed with far fewer documents and much faster. In all I had big losses but also good profits.
staus Resolved
€300
Wild Jack Casino - Failure to recognize self exclusion
Hello I opened an account with WildJack Casino about 10-12 days ago. I have never played here before, I came across the casino and decided to give it a shot. I easily signed up, provided all the correct information required and started to play. Over the course of 10 days, I deposited roughly $2000 at this casino. I didn't have much luck, so I decided to try out another casino. After looking through some reviews of sites I decided to play at BGO. Anyway, while I was looking for a new casino, I came across a site that listed WildJack casino and AllSlots casino as sister sites. Now call me naive, or new to online gambling, I wasn't aware that multiple casinos were all the same. I did a self exclusion at AllSlots about 2 months ago. So I know I will get multiple backlash from people on here, claiming Im trying to deceive this casino, but this is untrue. I signed up, gave my correct name, address, email address etc. I played for 10 days, spoke with various reps about bonuses, received emails, texts etc. Never once did they tell me I shouldn't be playing there due to a previous self-exclusion. But I am willing to bet that if I had of won big and tried to withdraw, my account would have been closed immediately. This is a rotten way to operate a business. Basically its win-win for them. They get my money, and if I win they confiscate. I demand a refund for my deposits. These sites claim to promote responsible gambling, fair practice, etc. yet for 10 days I was allowed to gamble with my own money, and they just let me.
staus Unresolved
$2000

Complaint Statistics

Resolved 9
Avg. Amount $ 16,131
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
6.5/10 25 reviews

Top reviews from our players


My Wild Jack Casino Review is I think, an overall good experience of what I had with the Wild Jack Casino.
It's Microgaming software, in other words meaning : a 500 games selection!
I'm just a fan of Microgaming so a casino that has Microgaming software has an instant plus right off the bat.

I did have a trouble figuring out their deposit system though. Very wird bonuses indeed.
I thought that it was 25% for your first deposit, then 50% for your third deposit, then for the fourth 25% and so on, but somehow it was actually in reverse starting from 100% then decreasing. I didn't like the bonus very much, I prefer a nice and very usual 100% on deposit, and if anything, the deposit bonus should be increasing as you keep coming back.

Otherwise it's not worth the hustle. The bonus cringe hit me after I deposited!

Wish I knew that before depositing. My first and only deposit was 20$. Nothing much, a standard cash in when trying out a brand new casino. I didn't end up making a sum decent enough for withdrawal and I have to say I was a bit careless at slots with 0.5 bets. I was basically just trying to waste my money away, I remember not even planning on a spin, just randomly hitting the button hoping for the best!

When I'd win it was rare and not much, but at a few points I was sticking nicely with 90$ -120$ on my balance.
I was constantly just shifting between the slots trying to find out the best slot fitted for me, and I have to say I did manage to get to at least a 2 figured number before I was done with my balance.

James was a pretty rewarding slot , when I think of it. Scatters were nice and having free spins all the time gets your balance up real fast.
My balance was at 0 after a few hours, and It wasn't a sad departure from this casino because I'm thinking of putting this casino on my ' to-return-to ' list.



My Wild Jack Casino Review is I think, an overall good experience of what I had with the Wild Jack Casino.
It's Microgaming software, in other words meaning : a 500 games selection!
I'm just a fan of Microgaming so a casino that has Microgaming software has an instant plus right off the bat.

I did have a trouble figuring out their deposit system though. Very wird bonuses indeed.
I thought that it was 25% for your first deposit, then 50% for your third deposit, then for the fourth 25% and so on, but somehow it was actually in reverse starting from 100% then decreasing.

Wish I knew that before depositing. My first and only deposit was 20$. Nothing much, a standard cash in when trying out a brand new casino. I didn't end up making a sum decent enough for withdrawal and I have to say I was a bit careless at slots with 0.5 bets.

When I'd win it was rare and not much, but at a few points I was sticking nicely with 90$ -120$ on my balance.
I was constantly just shifting between the slots trying to find out the best slot fitted for me, and I have to say I did manage to get to at least a 2 figured number before I was done with my balance.

James was a pretty rewarding slot , when I think of it. Scatters were nice and having free spins all the time gets your balance up real fast.
My balance was at 0 after a few hours, and It wasn't a sad departure from this casino because I'm thinking of putting this casino on my ' to-return-to ' list.

Inactive user
8/10

Wild Jack Casino is one of the last casinos i joined. It happened last week. This was one of the few casinos that use Microgaming software that I was not a member of.

Before I downloaded their software I checked out their bonus offer for new players. I have to admit I found nothing spectacular. I would say it is a standard bonus offer for a casino that uses microgaming software. There were 4 bonuses in the offer for fist 4 deposits.

For the first deposit 100% up to 200 euros with a wager of 30x bonus. I decided to make a 40 euros deposit and get another 40 from the casino. This means that I had 80 euros to play with and 1200 euros to wager. Standard and typical I would say for a Microgaming casino. I played here for about 2 hours and eventually lost all of my money. I had some big wins playing Avalon I and a slot game called Gypsy Queen or something.

However everything I won in these wins I lost and even more. I lost all of my money playing Bearly Fishing to be more precise. I lost over 70 euros in half an hour playing with a bet of 0.25 and 0.50 per spin. I like this game and I had some really big wins here but luck wasn't on my side this time. I was a bit disappointed, whenever I have a good start I eventually lose everything and never manage to meet the wagering demands.

For the end a short list of Impressions about Wild Jack casino. A typical casino that uses Microgaming software. It's not any different from the other similar casinos but whats most important is that this is a safe casino you can play in and it has a good reputation in the online gambling world. I think it deserves 8 out of 10.

Wild Jack casino is one more casino which running under management of Casino Rewards and which belong to this group. I wonder how much money this group earned, as they owning around 30+ casinos, and if every casino in single month earn them something like 100.000, which is not best amount, it is 3kk$ in single month. I think owner of this group is really rich man.

Wild Jack casino has welcome package for new players, which include bonuses on 4 deposits, starting from 100% and than less and less. I took only one their welcome bonus, as I am deposited in this casino only once. My first deposit was 40$ and I tried to keek my head cold, and does not gone crazy. I start from league of fortunes games, which have min bet 0.5, but with 80$ starting balance this is not big bet for me. I played it but game was cold, and I go down to 50$ and decide switch game, as I played with cold head that was smart decision and next game was mad hatters, this game was hot, and I was able after couple of feature and increasing my bet after each feature has 130$ on my balance.

Then I tried Immortal Romance and thunderstruck II games, they was not cold, but from other side I did not manage to get winnings from this game. I had few hundreds left to wagering and done it on mad hatters, and withdrew 250$, which was received in 3 days, Casino Rewards always pay in time, but after pending period passed.

I rate wild jack casino with 7 stars, this is great casino with good support, and a lack of bonuses and promotions. 7 stars is perfect mark for any Casino Rewards brand, because they had pending time for withdrawals, and because they had some bad terms. But I writing once again, if you follow their terms - they will never do anything bad.

It is established in 1999 and licensed by Malta. This casino provides a large variety of games. iIam a slot lover so I love this game .

Ideposit the amount of 30 euros and started playing it with video slots game that is Tomb Raider. I had tried it first time.The casino is very average and I think just like me all the other users decided to join this casino room just because of the fact that they are owned by Jackpot factory casino group because they have a good reputation in the online gambling business and their name is enough to make a user join any casino room.

Their tutorials and tips are very helpful while playing and it also shows their concern for the users and they do not want us to get us to get miss-guided so they themselves are giving us tips. They give you a good value for your money and there is a possibility of earning real good money from slots because i found it really cool and won some money as well. Due to the tips provided by the management in this casino i got a lot of help and it helped me monetarily as well among st all the transaction method available online I only use Neteller because it is the fastest and the most secure as well. And got it with in 3 days. It takes very less time and very safe also.

I gave it a overall rating of 8/10 and in terms of software 9/10. Try it, I recommend this casino to all the members of ask gamblers as it is the best and when you have luck u can win a lot.

Wild Jackpot casino is a part of the Jackpot factory group which has a lo of casino under them. Jackpot factory group have a very goo reputation in the online industry and almost all their casinos are working fine.

The software that supports this casino room is Microgaming which is probably the best in industry now and have the widest variety of games to offer to us. Just like all the other Jackpot factory group casinos this one is also licensed under Malta. I have never understood the withdrawal limits the Jackpot factory casinos put up and it is so complicate that in order to understand it I had to contact the support team.

They have all the three versions download, instant and mobile which is really cool. This room was established in 1999 and does not allow manual flushing. I love how they have tutorials for the new players to learn how to play the games his tells us that they are very concerned about their users no matter if it is a pro or a beginner like me. I made a 50$ deposit for the first time and got a 100% match up bonus but could not cash out the bonus because lost my bank roll within a few days only.

I have no Idea what that VIP room is all about I think I am going to have to ask the support about this as well. The anti-span policy is just too good and it is very comforting to know that this room is concerned about our money and it is not like other rooms where all they want is out money and do not want to render the services that the had promised to.

Altogether I think it is one of the top 3 casinos of jackpot factory.

Thanks

This type of casino is better for new players. When I was starting my early career playing I didn't find this casino that is compatible for me as a newbie player. The reason is that I am more focused to some great casino that gave many kinds of bonuses. This casino is a newbie friendly when I came here for the first time I saw different kinds of casino games and not only casino games but also many tips, tutorial how to play casino games and also strategies!

The bonuses is also great ( that I thought they have less promotion) when you're on your first week to their casino they will give you a bonus of $500 the first deposit is included. So I decided to make at least $100 deposit to get their 100% deposit. I read the terms and condition to avoid voiding of bonus credits.

The good thing about this casino is that they have mobile version of their casino and it's very easy to use and hassle free anywhere you can access your account! But I used first their desktop and instant version and then after that the mobile version. When finished playing for that day I then explore their casino like their live games, forums and the that thing that I'm curious about is their V.I.P room I don't know what is it but I want to explore it when I become a V.I.P. They're very informative when it comes to information of course, the security and banking system is good and you'll be secured.

The graphics is nice and I love their lay out. The other thing that I'm very happy is on their anti-spam policy that 's very great idea of course to their players like me. I deposited to this casino many times and i withdraw to this casino many times. The withdrawal to this casino is not hassle all you need to do is be patient and contact their support about your withdrawal status.

To summarize this casino is fair and approve that they nice casino. I rated them 8/10 overall.

Wild jack casino is powered by Microgaming with download version, and I like to play good old download Microgamings, because when I try to play it instant play, on many casinos I usually see stupid errors and lags, which made me really mad.

For example, you playing Immortal romance and already lost for example half of your money, and you waiting feature because it should give you nice win, and then appear error and you should reopen slot. Of course you will be angry, but nothing to do. That's why I like to play download version of Microgaming slot, there are never such problem.

Wild Jack casino support is nice, I speak with live chat about my welcome offer, and they offer me 100% deposit match this is average offer, but this is better than deposit even without bonuses, so I spent 30$ from my Skrill account, and get opportunity to play with 60$ .

I decide to start from multiplier Isis, because I was bored, and want to chat with some people and play with them. It was fun, I play it around 30 minutes, and in last free spin rounds we with other people win nice money, so I wish them luck, and with 75$ left this slot.
Next I decided to play was Cashapillar, which I play probably 10 minutes, and without hitting feature when I had 35$ on my balance I decide that it is still a chance that I win something on another slot, and I just go to Hitman. But this bloody killer do not want to give me not 3 stacked wilds, not bonus game, just 3 times free spins which of course pay crap, and I finish my playing busted.

That's all, thank you for reading my review about wild jack casino, now I will give them some marks:
Support: A
Bonuses: B
Withdrawals: not test
Games selection: B


Not a long time ago when I discovered the casino I would like to get the match bonuses because I wanted to gets a higher percentage match bonus. They offers the same bonuses like the another Jackpot factory affiliated casinos. Only once I can withdraw from casino who uses this affiliate but I was satisfied with them.

After some calculating I made my choice to register to them and claim some bonuses. I visited their home page and it is seems inviting, they tried to brings the best to their players they even had a mobile version (but it wasn’t so good on my old cell phone, maybe the android version run smother) and an instant play too.

Like usually I downloaded their casino and registered my account, I didn’t needed to contact with the live support because I knew my only thing what I need to do is the depositing, than I will get the match bonus instantly to my account. The match bonus is 100 percentages up to 200 euro with the usually 30 times wagering requirements before withdrawal.

So after I deposited 20 euro and get my bonus I had 1200 euro play through. I decided to play at medium bet, I started to play with the agent Jane blond on 0.45 euro per spin. A lot of spins later finally I get the free spins but I wasn’t won a larger amount from it. Next time when I get it a won a little bit larger, I had three wild on the first three reel, I won 72 euro from it.

After a long game play I went to check my wagering when I saw I made it. I was able to withdraw 80 euro so I decided to cash out it. They financial department was contacted with me to send some documents. When I successfully verified I get my winnings within three days.
Thank you!

Wild Jack is an interesting Microgaming powered online casino known for its varied blackjack games and online casino slots.

I was pretty confident when I registered because this casino already exists since a long time and only I heard praise and recognition about it.
The website is quite good looking and well laid out. Both the download and the flash versions run smoothly.

Wild Jack offers decent welcome bonuses: 100% up to $100 for a 1st deposit, 25% up to $100 on the second, 50% up to $100 on the third one, and even 25% up to $100 for the 4th deposit. These bonuses are interesting but far from being amazing. They are subjected to wagering requirements of 30 times play through and that does not interest me much. I then decided to try my luck with my own money.

I played at Wild Jack Casino over three consecutive days. The first day, I played at Tomb Raider on my iPhone. The mobile version of the casino is gorgeous! The next day, I played some hands at Blackjack. I remember I won over $300 in a few minutes and stopped. The third day, I spent the morning playing Roulette. At first, I lost a fair amount of my bankroll then things improved and I could be proud of my $241 winnings.

My withdrawal request went like clockwork. Wild Jack Casino seems to be very conscientious toward banking operations. I contacted the support staff three times via email and I always had a response within a few minutes. This casino gives prior importance to communication with their customers to ensure that every operation runs perfectly. They are obviously serious and well-organized allowing every player to comfortably enjoy their time at the casino.

I did not know well Wild Jack Casino, but I must say I am very happy to discover such a great gambling place. I will certainly return to play at this casino and I recommend it unreservedly.

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