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Wild Jack Casino - Stalling verification and payment

RESOLVED
Complaint Info
Disputed casino Wild Jack Casino
Reason Verification issues
Amount € 300
Posted on January 28, 2017

I beg for your help. A few months ago,I first met All Slots casino and made a first deposit of € 100, within two - three months I have done a few more deposits, then I realized that they are a group of several casinos, opened accounts and in All jackpots and Wild jack. In these three casinos I've deposited amount at least 3 times greater than that which they still do not pay me-300 euro. Тhe amount was over 800 but in the pending period fell dramatically.They say that my account has not been verified, because I have not been sent the necessary documents. Everything I was sent several times, even a picture postcard they sent me to '' unconfirmed '' address in December 2016 for the Christmas gift of 10 free spins that can not use it if you do not charge the code from the same that postcard.They continued to send me letters of necessary documents showing my address. I live in my mother's house since I was born, monthly bills for electricity, water and home phone are in her name.For this purpose I have sent the bill for the cell phone with my address and bill for TV, Internet, again showing the address of where I live .I sent them the letter from Skrill even. Even after another letter from them, I went to my bank to take a bank statement. And i still not receive the money from them. My accounts in other casinos, and they are not few(All 30 casinos in Casino Rewards, Vegas Partner Lounge, Cabaret casino, Lucky 24/7) confirmed with far fewer documents and much faster. In all I had big losses but also good profits.

Posted on January 29, 2017

Hi,

I have reviewed your account and did confirm your withdrawal was processed on the 27th Jan 2017 back to your credit card. Please note this can take 3-5 business days.

We congratulate you on your win and withdrawal at the casino.


Thank you,
Levi H
Communications Manager.

Posted on January 30, 2017

Finally today I got the money. Just can not understand why it took two weeks and over 20-25 dispatches documents?

striker79 Bulgaria
Posted on January 30, 2017

thank the team of ASKGAMBLERS

AskGamblers
Posted on January 30, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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