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Virtual Casino

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

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Virtual Casino Review

  • Complete array of RTG slots, table games, and video pokers
  • 24/7 support available through live chat, phone, and email
  • Secured with SSL encryption
  • No third-party audit seal posted
  • Long history of payment issues
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General info & Latest Promos
Website http://www.thevirtualcasino.com
Established 2002
Owner Refer Casino Casinos
Casino Promotion

The Virtual Casino is an online casino that offers slots, table games, video poker, and specialty games in both a downloadable and instant-play format. They are powered by Real Time Gaming, one of the most prominent software platforms in the industry. The casino is licensed under the government of Costa Rica. 


The collection of games available at The Virtual Casino is one of the largest around. If you're into slots, you can select from nearly 100 different titles. Each of the casino's video slots has its own unique theme, paytable, and features. Visit the ancient Egyptian pyramids in Cleopatra's Gold slot, stroll by the Eiffel Tower in Paris Beauty slot, or head out into the Outback in Red Sands slot. You can also try your luck in The Virtual Casino's three-reel classic slots, including Sevens and Stripes slot and Diamond Mine Deluxe slot.

The assortment of table games at The Virtual Casino is also impressive. They feature numerous variants of blackjack including Match Play 21, European Blackjack, and Pontoon. The Virtual Casino is also home to European and American roulette, baccarat, red dog, Let It Ride, three different Caribbean pokers, and Vegas Three Card Rummy, among others. Altogether, it's easily one of the most diverse collections of games around.

The Virtual Casino's video poker library provides a number of different variants for all types of players. In addition to traditional options like Jacks or Better, Deuces Wild, Tens or Better, and Joker Poker, The Virtual Casino also features unique varieties like Pick 'em Poker, Triple Double Bonus Poker, and Double Double Jackpot Poker.


If you need assistance, The Virtual Casino has a number of different options for you to get in contact with somebody. Representatives can be reached through the casino's 24/7 live chat service on their website and their casino software. You can also get help by calling the phone number for your jurisdiction. Players in the US, Canada, and the UK can use this service toll-free. Lastly, you can send The Virtual Casino an email to the appropriate address for your inquiry.

Security and Fairness

Whenever sensitive information is exchanged between you and the casino, the communication is safeguarded with SSL encryption. This technology prevents outsiders from gaining access to your data as it travels to and from the casino's secure server.

The RTG platform used at The Virtual Casino has been tested numerous times for fairness. Although there is substantial evidence that the software delivers a fair game, The Virtual Casino does not provide this information to its players. We believe players have a right to know they are getting a fair game, so it is certainly disappointing that The Virtual Casino does not have an audit certificate on their site.


Casino details
More Casino Details More details
  • Website

  • Software

  • Deposit Methods

    Bank Wire Transfer, MasterCard, Neteller, Visa, MypaylinQ, Skrill
  • Withdrawal Methods

    Bank Wire Transfer, Cheque, Neteller
  • Withdrawal Times

    EWallets: 2-5 days

    Bank Transfers: 7-10 days

    Cheques: 21-28 days

    Pending Time: 5-10 days

  • Withdrawal Limit

    USD 2,000 per week
  • Affiliate Program

    Refer Casino
  • Restricted Countries

    • Albania
    • Armenia
    • Asia
    • Australia [1]
      • New South Wales
    • Azerbaijan
    • Belarus
    • Bulgaria
    • Croatia
    • Czech Republic
    • Estonia
    • Germany [1]
      • Schleswig-Holstein
    • Hungary
    • Indonesia
    • Italy
    • Jordan
    • Latvia
    • Lithuania
    • Macau
    • Malaysia
    • Montenegro
    • Pakistan
    • Poland
    • Puerto Rico
    • Romania
    • Russia
    • Slovakia
    • Slovenia
    • Spain
    • Sweden
    • Switzerland
    • Thailand
    • Turkey
    • Ukraine
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Download, Instant Play
  • Manual Flushing

  • Currencies

    US dollars
  • Languages

  • Licences

    Costa Rica
  • Company

    Refer Casino Casinos
  • Established

  • Live Chat

  • Contact

    Deposit Support Email: [email protected]

    Withdrawal Support Email: [email protected]asinosupportcenter.com

    Support Mail Email: [email protected]

    Support Phone Toll Free Telephone: 1-866-968-7946

    Deposit Center Telephone: 800-550-1491

    Support Phone UK Telephone: 0-800-917-5205

    Support Phone International Telephone: +506-290-8929

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Virtual Casino Reviews by Players


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LilianInThaHouse 657 reviews
Bosnia and Herzegovina
Reviewed on May 1, 2015


This casino launches Real Time Game software. Like many other RTG online casinos, Virtual also offers no deposit bonus. I joined this casino a few years ago. I had a very unpleasant experience here. In the next few sentences, I will explain what it is about.

In fact, I made an account here and put the bonus code and got 50 or $ 100, I can not exactly remember now. I remember playing a couple of days until I did the wagering requirements. It was like at the very beginning of my gambling career and I was very happy about that. The problem appeared when I wanted to withdraw the winning. Then I found out that the citizens that come from my country are not allowed to play. It is truly amazing that without any problem I made an account here, and from the offered countries I clicked on my country during the registration. It is amazing that players from my country can make an account here, but not play. I also noticed that here at AskGamblers Bosnia and Herzegovina is not on the list of "Restricted Countries".

I just checked while I write this, that when you go to the casino website, you go to the subpage "TERMS & CONDITIONS". You have the possibility here to click and open a PDF document with all country restrictions. You can find that not only Bosnia and Herzegovina is not on this list, but also some of the states that should be supplemented by a list of restricted countries on AskGamblers.

However, like the casino I also bear the blame for everything. During the registration, you are required to confirm that you have read the casino terms & conditions. I often just confirm without reading it. Obviously it was a mistake and I should always have some time to read the terms & conditions for registration. I hope that my experience will help the new players to not make similar mistakes like this.
Inactive user
Reviewed on August 28, 2013
The Virtual casino is another Real time gaming playground that brought much less evil than the other RTG affiliated casinos I've been too already. I played $25 free chip with a low 20 times the wagering right after I signed up on a different affiliate web.

Every time I get a free chip or no deposit bonus I always stay in one sitting, to use everything all at once until it has a chance at moving up in the cashier or it's gone within minutes. That's how exciting these free chips are like an audition just make the cut in order to move forward. If they don't make it all the way then I had my fill of small adventures in a series of slot bets. As easy as it was I put down $0.50 bets on Fruit Frenzy, the 25 payline slot that I liked for it's features. The only big problem is hitting 5 of any exact symbols on a line to trigger the free games.

I much like the Incan Goddess' double up feature because it's exactly "straightforward" to the cash and not "I wonder if the cash I'll get from the free spins will be good or just another insult to make a very small change to my balance". It's a flip of a coin on Fruit Frenzy although I would like to see future slots have this double up feature on 5 of a kind wins with the 2 scatter/3 scatter hits inside free spins being tripled, imagine that potential! By the time I earned $35 I lost every ounce of cash I had fulfilling the wagering requirements.

The least I could say is satisfaction from slots is what I wanted and what I wanted I got. I didn't need support for all I needed was a free drink. If a casino would offer free chips in a row more often than they should I would turn my like for that casino into love and if I gotten more than I should have then that love would change into lust! Not literally of course ;) .
zbjeles 64 reviews
Reviewed on May 31, 2013
Virtual City casino is a part of the casino rewards group and Casino uses Microgaming software.I personally love Microgaming software. (The graphics and sound effects are very impressive and the jackpots are usually extremely high)
I registered in over twenty Microgaming casinos and I have never had a bad experience.

About three months ago I decided to play at Virtual City casino and after my deposit 0,1 casino gave me a 50 euro bonus.
After a lot of gambling I completed wagering requirements, but I haven't requested a withdrawal and I haven't stopped gambling and I lost nine hundred euros to a slot machine, lost every euro I have. (I had over € 900 in my account). It is a shock. And I just kind of said: stupid, stupid, stupid..
But I'm very persistent!

If I fail, I try again, and again, and again, and finally after many deposits (between 30 and 50) I won 400 euros after like 30 min, playing only twister-is a Microgaming 5 reel 15 payline slot game. It comes with a wild symbol, scatter symbol and you can win free spins and the gamble bonus game. So I requested a withdrawal and I sent the requested documents also I send print screen of the page showing my name and address as well as the account number for my ewallet account, after they have asked.

About ten days later, the casino has accepted my documents (It's a very long time and that's my only gripe with this casino)
In any case I think this is a fun and very safe place (All games have gone through their testing phase with engineers from Princeton University and testing for fairness and accuracy).
Customer support is very friendly (live chat) and I actually have enjoyed some great conversations.

My rating for this casino is not a perfect 10/10' but it is still high 9/10.

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