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$2500 approved March 22nd, still not paid


I've had some good luck with Virtual and they are always courteous with support, but repeated contacts have not resulted in payment. On 3/9 I requested a wire transfer withdrawal of $2500. On 3/17 that was declined for reasons not explained and then split into two $1250 check withdrawals approved on 3/22. Since that time, I have contacted them, escalated and re-escalated. I was told today that it takes 7-12 working days for a re-escalation which would be two more weeks. It's already been 2 and half months - 50 *working* days. The agent could not tell me if anything was wrong and could not tell me when this would be paid. I would like for these amounts to be recombined and paid via wire transfer.
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Disputed Casino Virtual Casino
Amount $2500

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

User name loyalty-level-2
I received these funds. Thank you very much for your assistance.
This can be closed.
User name
Dear @techmaniac,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.
User name
Hi Techmaniac--

I've looked into this one and I have a bit of good news for you. ;-)

I do see the payment was sent off to be processed on the 5th. With this in mind, I would expect you'll see the funds reflected in your account late this week or early next week at the latest.

Once again, I apologize for the delays you've experienced.

All the best,

Tawni

Virtual Casino Complaint Stats

Resolved 26 / 30
Avg. Amount $2,993
Avg. Complaint Duration 22 days
Avg. Response Time 3 days

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