$2500 approved March 22nd, still not paid
I've had some good luck with Virtual and they are always courteous with support, but repeated contacts have not resulted in payment. On 3/9 I requested a wire transfer withdrawal of $2500. On 3/17 that was declined for reasons not explained and then split into two $1250 check withdrawals approved on 3/22. Since that time, I have contacted them, escalated and re-escalated. I was told today that it takes 7-12 working days for a re-escalation which would be two more weeks. It's already been 2 and half months - 50 *working* days. The agent could not tell me if anything was wrong and could not tell me when this would be paid. I would like for these amounts to be recombined and paid via wire transfer.
Virtual Casino Complaint Stats
Resolved
26 / 30
Avg. Amount
$2,993
Avg. Complaint Duration
22 days
Avg. Response Time
3 days
Virtual Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 24 out of 27 complaints in this category have been resolved.
This operator's average complaint duration is 22 days, while the average duration across all operators is 8 days.