Delayed $4301 due to deliberately delayed verification
in the days. ⬇️ I request my withdrawals
$801.00 / 04/15/17
$2500.00 / 04/17/17
$1000.00 / 04/18/17
They returned to my account claiming lack of documentation . Ok I sent again the documents they needed in the email they passed me I did not have any more answers.I called them about 5 times and they just told me that everything was okay and that they would contact me and nothing goes. by Second time they returned my withdraws again by claiming the same thing and they had not received the email again sent the documents and I still sent the date and time that they had sent the first one. And now for the third time after almost 1 month and a half they return My withdraws again claiming the same thing that is missing the same document that I already sent them 3 times ...
$801.00 / 04/15/17
$2500.00 / 04/17/17
$1000.00 / 04/18/17
They returned to my account claiming lack of documentation . Ok I sent again the documents they needed in the email they passed me I did not have any more answers.I called them about 5 times and they just told me that everything was okay and that they would contact me and nothing goes. by Second time they returned my withdraws again by claiming the same thing and they had not received the email again sent the documents and I still sent the date and time that they had sent the first one. And now for the third time after almost 1 month and a half they return My withdraws again claiming the same thing that is missing the same document that I already sent them 3 times ...
Virtual Casino Complaint Stats
Resolved
26 / 30
Avg. Amount
$2,993
Avg. Complaint Duration
22 days
Avg. Response Time
3 days
Virtual Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 24 out of 27 complaints in this category have been resolved.
This operator's average complaint duration is 22 days, while the average duration across all operators is 8 days.