Pending Withdrawal over one month
I made a withdrawal request on August 28, 2021. The withdrawal amount is $191.20 ( minus $54.00 Bonus money).
According to the chat team withdrawals take 7-10 days for approval. Once approved it takes 7-10 days to receive payment.
Today is October 6th... It's been over one month now and my withdrawal still hasn't been approved. My documents have been verified.
I have contacted chat several times and they escalated it and assured me there would be an update in 3-5 days. I have checked and there are still no updates on the status of my withdrawal.
Virtual Casino Complaint Stats
Resolved
26 / 30
Avg. Amount
$2,993
Avg. Complaint Duration
22 days
Avg. Response Time
3 days
Virtual Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 24 out of 27 complaints in this category have been resolved.
This operator's average complaint duration is 22 days, while the average duration across all operators is 8 days.