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Platinum Play Casino

GOOD 7.64
Players from Virginia not accepted
Average Complaint Response Time: 3 days
Players from Virginia not accepted
Average Complaint Response Time: 3 days

Platinum Play Casino Review

  • Extensive selection of video slots
  • Great variety of table games
  • Live casino present
  • Mobile gaming an option
  • Games proven fair
  • SSL encryption
  • Live chat available
  • Restricted countries not visible
General info & Latest Promos
Website http://www.platinumplay.eu
Established 2004
Owner Digimedia Limited Casinos
Casino Promotion Platinum Play Casino: 100% up to €400

Platinum Play Casino is an online casino with a website available in a variety of international languages to accommodate the needs of players who join this casino from around the world. As a Microgaming casino, Platinum Play offer a safe and secure gambling experience for their players, regardless of where they come from. Also, there are promotional offers that are attractive and enticing that keep new players coming back time and time again. Platinum Play Casino is licensed and regulated by the Malta Gaming Authority (MGA).

Restricted Countries

Registration and real money play are prohibited to residents of certain countries wherein laws prohibit the opening of said accounts. It is the user's responsibility to know whether the opening of a Platinum Play Casino account is allowed within their jurisdiction. Funds that are deposited or won by any such persons will be forfeited.

Virtual Games

At Platinum Play Casino, the games are available by download or instant-play mode, which offers a reduced selection of the full line of casino games found with the software package. Platinum Play Casino is atypical in that it isn't a casino that focuses heavily on slots. They do have a decent variety video slots available, including Immortal Romance slot, EmotiCoins slot and Game of Thrones slot. However, the slots are not what the casino’s main focus is. 

Namely, Platinum Play Casino also has a wide selection of table games and specialty games including baccarat, blackjack, craps, keno, roulette, Sic Bo and video poker. 

Live Casino

For everyone who enjoys the thrill of playing against live dealers, there are several games within Platinum Play Live Casino Section. More precisely, there are live blackjack, live baccarat, live roulette alongside other variants, at players' disposal at any time.

Mobile Gaming

Mobile users will be happy to find out that the casino offers numerous popular slots and table games on their mobile site. No downloads are required, all players need to do is open the website in a mobile browser and find their favourite games to play. 

Support

Platinum Play Casino offers 24/7 customer support and doesn't break for holidays, so they are in operation 365 days per year. What's unique about this casino is that they have toll-free phone numbers for many locations around the world. Also, emails can be sent to the customer support using a support form that directs players' inquiries to the correct department or person at the casino based on the nature of the inquiry. Furthermore, live chat is always available to answer players' immediate questions, and the customer support representatives are trained to deal with inquiries of all types.

Security and Fairness

Microgaming involved in the launch of eCOGRA in an attempt to turn around the once questionable online gambling industry. Since all Microgaming Casinos are independently audited for fair play, members of this casino can rest assured that all of their transactions are safe and secure. 

As Platinum Play Casino offers the games from reputable gaming vendors such as Microgaming, all these games are audited routinely for fairness, by independent testing agencies.

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Platinum Play Casino Reviews by Players

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sarahmiamoo 1 review
New Zealand
Reviewed on April 18, 2019

LIKED

Hello! I can give a honest review on this casino, as a person who is very concerned about not being paid my winnings, and being asked for documents. I believe I can be as honest as possible for people like me who look to join a casino and look at reviews, so I have been with Platinum play for maybe over a year, I had made many small withdrawals under $500 but as it swings in roundabouts I would have periods of loss until I finally got a bigger win. Thought Platinum will eventually ask for documents but they don't always ask you, when you first begin, especially on small withdrawals. Then again with small ones u can be asked sometimes. Recently when I won over 1000 that moment came when they asked me for documents, I thought this was the time all the horror stories I have heard would come true for me, but they asked me for two forms of ID, one was not good quality so I had to resend it, in under 24 hours they sent me an email saying they had approved my documents. I then thought well I wont win now ... but to my surprise not only did they process my documents and pay me my winnings, with in 3 days I also won a further amount of money. This is 100% by far one of the best most honest casinos that there is. I am a real person .. no one has asked me to write this, and I am very thankful to platinum play for keeping to their word as other casinos are not as good as them.

DISLIKED

You DO need to be aware that if you have tried to make double accounts they WILL find out, you can't do that, so if you want to play with them, make sure you go in the chat and just ask them to check if your ip has any other accounts, because sometimes we make accounts at lost of casinos and we just forget. The only downside to this casino I think is I wish they had some of the newer games like book of dead, and Egypt pyramid game. I would be so happy if they did bring them in .. and the only other thing is sometimes the customer service can miss understand what I'm saying, or get grumpy at me ... although I am nearly friends with the chat now as I've been around for so long they know me. lol. Well this is my review .. I do play live games a lot .. so I'll probably see a lot of you around XD
stewex555 107 reviews
Slovakia
Reviewed on February 14, 2019

LIKED

I've come across this casino with great enthusiasm, I'm offering a great bonus so it's perfect I thought. Of course, just a big bubble. The modern and dynamic look of the casino attracts attention. This casino belongs to a large family of casinos and bears on Microgaming. Every day I make up promo and lace offerings. I do not have a bad experience, I was quite conspicuous and if I only played my chosen games everything was OK.

DISLIKED

I do not have a wagering of their bonuses, and the money arrival time is going to help. Also min. withdrawal could be reduced.

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Platinum Play Casino Complaints

  • 10 of 22 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 747 USD avg amount

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