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Blacklisted

After being notified that Miami Club Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Miami Club Casino is being added to our blacklist.

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Miami Club Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 31 Reviews
6/10
31 Reviews
Complaint Response 20 Complaints
2 days avg. 20 Complaints
What we like
  • Large range of slots, table games, and video pokers
  • 24/7 support available through live chat and email
  • Secured with SSL encryption
What we don’t like
  • No third-party audit information
  • Phone support not available
  • Players from following US areas are not accepted: New Jersey, Louisiana, Missouri, New York, Kentucky, Washington State and Maryland.
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Miami Club Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://miamiclubcasino.im
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

Miami Club Casino is an online casino with a wide range of slots and other games of chance. It is powered by WGS Technology, a range of software that is very similar to the defunct Vegas Technology platform. It is part of the acclaimed Sloto'Cash group of casinos and is licensed by the jurisdiction of Curacao. Miami Club Casino welcomes players from many countries throughout the world.

Security and Fairness

Miami Club Casino takes all the necessary precautions to protect players. Any sensitive area of the casino is protected with 128-bit SSL encryption. This technology obscures your personal and financial data as it travels to the casino's firewalled server. Additional advanced billing techniques are used to safeguard credit card information.

Miami Club Casino states that the WGS Technology platform it uses a genuinely random number generator. However, the casino has not posted any audit information. Because other casinos in the group have been proven fair, we fully believe Miami Club Casino is also fair. However, a seal of fairness from an auditing firm would be useful for players who are unfamiliar with the group.

StallCation

Complaints

Read the complaints other players have left for Miami Club Casino. Learn more about complaints.

Show all complaints
Miami Club Casino - Not paying for reason ''Negative Casino database''

Hello

I signed up with MiamiClub Casino on May 2018 and have been an active player which never won playing slots games. On Jan 2019 I finally got lucky and won for first time total $1300. After the withdrawal I received an email to send my personal docs but for some reason I have not been paid until now.

This week I sent an email to ask about my payment status since it's been over 3 months and received a very strange answer about my name being listed in " Negative Casino Database" in another casino, which of course its not true since I didn't gamble anywhere for past 4-5 months.

Below are the emails I received from MiamiClub Security Dept but they ignoring my last message and refuse paying my $1300 winnings :


Hello Marek

This is the first time I hear such excuse and I have no clue to which other casino

you mean. I did not gamble for the past few months anywhere

and don't understand what "negative Casino database " really is.

I believe you might have a mistake .

If your casino don't wish to have me as an active player that's OK but you

must pay my lucky winnings as I risked my money with your casino and won

Please advise

Rosamaria.


On Wednesday, 17 April 2019, 5:40:33 pm AEST, wrote:

Dear ROSAMARIA < surname removed >

I'm contacting you from Miami Club Casino.

I am writing to inform you that your account "MI0170114725" has been closed as your details are listed in the negative Casino database.

This means that you may have played at other casino(s) and are listed there in a negative database. As per our company policy, you are unable to hold an account with our Casino.

Kind regards,

Marek

Casino Risk Management


Hello Team

I just noticed that my casino winnings withdrawal , total of $1300, not processed yet since Jan.

Any reason for the over 3 months delay?

Kindly check my withdrawal and let me know if I should make a new one

Thanks



On Monday, 7 January 2019, 7:42:14 pm AEDT, Rose < surname removed > wrote:

Hello

My requested docs are attached

Regards

Ros


On Friday, 4 January 2019, 8:29:22 pm ACDT, Miami Club Casino wrote:

Dear ROSAMARIA,

Your Account: Account Number

Thank you for your choosing Miami Club.

Before your withdrawal can be processed it is important that we verify the accuracy of your account information. Please understand that this is to maintain the highest security standards to safeguard you, our customer, and ourselves.

We kindly ask you to scan and e-mail at high resolution to [email protected] the following identification documents for review:

- A copy of your valid Driver License or Passport to verify your identity

- A copy of a recent utility bill to verify your address

If you have purchased with a credit card, please include the front and back of the credit card that you used to make the purchase and the completed authorization form found at http://miamiclubcasino.im/faxback.pdf for the credit card(s). You may block out the CVV number of your credit card if you wish.

Please allow 24 to 48 for processing. Some adjustments will then be made to your account, after which you will enjoy further deposits, withdrawals and playing in an easy manner.

Thanks you for your cooperation on this matter.

Warm regards,

Miami Club Management

[email protected]

staus Unresolved
$1300
Miami Club Casino - Closed my account with no explanation and with a $2,000 withdrawal pending
I had two dollars worth of money in my rewards account at Miami club. I somehow managed to parlay that into halfway decent winnings. I made several cash out request for $2000 each, and not wanting to reverse any of those, I had built up my rewards to another 50 or $60, Played with a that, and was able to cash out again. I think I ended up having about $6000 in pending payouts. The next day I was unable to log into my account, and was told that security was reviewing my account. I have no idea why as I have spent thousands upon thousands of dollars there and play there Since they first opened. I was a millionaire club player. Nobody ever gave me a valid explanation for why my account was under review, and not only that they reversed All my withdrawals, And after a week or so opened my account again and said that I would not be eligible for the VIP bonuses that I had been. I was naturally furious, and got very vague answers anytime I ask what was going on and why they are giving me a hard time. I then deposited $25 Because they reopened my account and as angry as I was I wanted to see if my luck would carry. Between the $25 deposit and the 90 or 100% deposit bonus I got, I was able to cash out again. They paid 2000 the next day, Which is unheard of. I continued playing, and was able to Request another $2000 withdrawal. Within hours, they had to shut down my account again, and now they are saying that I have to review my account is closed permanently. They did not send my second $2000 withdrawal out, and there is no legitimate reason why they shouldn’t have, seeing as though that was generated as a result of a deposit I made, and no cash out restrictions were in place (ie, play through, free cash bonus, etc). I’m so mad I’m spitting nails right now and want everyone to know how they have treated someone who has spent well over $100k over the course of playing with them. I have cashed out many, many times and they arbitrarily shit me down with money still owed!!!
staus Unresolved
$2000

Complaint Statistics

Resolved 16
Avg. Amount $ 624
Avg. Complaint Duration 39 days
Avg. Response Time 2 days

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Top reviews from our players

I liked the free spin tournaments also the 25% cashback rebate on deposits was good for me as I don’t use deposit bonuses so 25% rebate suited me nicely.

I was a member since 2017, I dislike Miami club casinos failure to track deposits. After 3 deposit fails in a 24 hour period I chose to close my account. My funds left my bank account but failed to arrive in casino account. After contacting support 2 of the failed deposits were paid into my account. My last deposit I did not receive. Support was too busy to assist. So I closed my account. I have lost all faith in Miami club casino.

Well, I liked the free slot play and they took me up to 90.00, and when I went on live chat the man was extremely nice and helpful! I thought wow! I may actually get it!

I disliked the fact that as soon as I asked about withdrawing and talking with someone live chat ( which, btw I took pics of the conversation, suspicious by nature. If it seems to good to be true. Unfortunately I've found the hard way, It likely is!).
I was told I needn't make any deposit to withdrawal. Next thing you know I'm kicked off the site! Would not allow me to login and actually blocked access to me from their site! I'm not surprised, but am disappointed!
So glad I didn't do any deposits!!

So playing and being loyal does not count, after nearly 2 years playing with no reason, my bonuses and account got frozen, be patient is all they kept saying, DON'T BELIEVE THEM, they take all of your rewards without reason, the best thing I did was leave.

The winning WD Payment usually takes 2-3 working days. Most recent WD request on Friday and my Wed on the following week, FedEx delivered the check. Lots of games to choose from. I like this casino's tournaments. It includes many free registration games daily.

Compare to other casinos, most of the game isn't very colorful and lacks animation, thus appears to be less interesting and boring. WD service charges - by check is $30.00. It's a little on the high side.

Update to April 2017..
I posted in my review in April of this year I would update on future losses and/or winnings. After winning $180 on a free chip, I played a few other times after & in May 2017.. I won again for nearly $3,000. More actually, but of course, I kept trying my luck. I cashed out for approx $3000. I withdrew quickly and easily partial wire transfer & partial bitcoin. $2500 is max for bitcoin per transaction but I did remainder bank wire. Bitcoin is free withdrawal also.

I have not had much luck since May but my playtime is great here & Miami does not limit your account with not allowing you to use bonus match coupons like many other sites do. They have matches everyday (some better than others) and my favorites are weekends when they usually offer a match as well as free spins. Great Casino, Great staff. I did have a small issue with the $180 check I received in April, 2017... but that is because is not a US check & my bank stinks & bank made me wait multiple weeks after I received it to deposit it which is ridiculous but that is a typical US bank for you. It does state clearly when you receive the check to make you deposit it quickly for my own protection, so its info that is made clearly known.In my opinion, & because Miami handled my issue with extreme promptness, & because I couldn't deposit it right away bc of my banks rules either as instructed by Miami, the blame cannot be put on Miami. The check ended up coming back months later as "account closed" but I notified Miami, and within one day.those funds were placed in my bitcoin account with no fees as well as a huge apology. They didnt offer bitcoin withdrawal back when I first won the 180 but they do now & its so fast.

I do worry, as many players do, that after winning a couple times, that I throw my $ away, but so far Miami has shown me you can win again. I will be honest tho, I dont play as often because I do not know if I will win again & like many players... I am somewhat superstitious lol, but will definitely update right away if another win occurs or if no wins occur. I know its a big deal with most players once they win, they worry about not winning again so I will post. I look at reviews & do use them as a deciding factor on where I play & on who I feel I can trust so I am glad we have this site for that.
~Tanya P

Nothing bad to say at all regarding Miami Club Casino. Nothing but god experiences & if something did ocur, Miami is quick to fix or solve any issues promptly

Great casino! Despite what others have said, I have won a decent amount of money playing here. First was $800, then $250, then $2500 and most recently $1300. All within the last month. I have won much larger amts but got greedy and lost a lot back. However, the verification process was quick and easy and bitcoin withdrawals in 48 hrs. Even had mistakenly deposited close to $600 in bitcoin by mistake and the staff was so helpful and understanding that I had my $600 back in a matter of hours. 100% trustworthy and honest folks!

Some of the 5 reel slots need a bit of updating and wish redepositing didn't reset 48 hour withdrawal process. Other than that, very happy with casino!

I love this casino. There are only 5 casinos online I frequent. This one of them. On only my second time playing, I won with a free chip. I had forgotten I had a balance & they reminded me and after speaking with chat, I learned I could cash out max of $180. I got verified in just couple days & had a check within a week. They have great bonuses that include matches on your deposit plus usually 50 or 100 free spins and there play through is low. Customer service is great as well.

I have been playing here quite a bit and have yet to win again. I wonder after reading other reviews and my play at this and other casinos if after you win, if you can win again. Some say yes. We will see though. I will update if I do or don't. I will say though that playing time here is great whether you win or lose.

I have to say, this casino ROCKS! I play most of the US online casinos and this one is the best by far when it comes to payouts. I recently made a request on 11/3/15 and received my funds on 11/5/15 ($190.00). Then my latest request was for a little over $1,000 and I made the request on Saturday, 11/7/15, and I just got my check via Fed Ex, today is Thursday, 11/12/15. I just wanted to share how fast this casino is to get your money to you.

Not to mention their customer service folks are great at keeping in touch with you via email. I have no worries at all when playing this casino. I also have no issues with deposits with this casino. The only times I get rejected are when I've reached my limit and I don't need to be playing anyway.

I can't find anything really negative about this casino at all. I don't have great luck with the Slot games, but, that's just bad luck on my part. However, I've been playing Video Poker and that pays well and I love it.

Honest casino in my opinion. I deposited $35USD took their match bonus and won $900USD. The verification & withdrawal process was very quick. Nice casino.

The slot games lack variety. The game preview method could be better. You more or less need to load a game up to see if its to your liking.

Inactive user
7/10

Miami Club is also one of the most trusted casinos on the internet which proved its strict methods of verification of accounts. I scanned document sent three times, as long as they did not accept a scanned ID card and remove all restrictions from the account. Unfortunately that was not enough to get the majority of their bonus, because my country is excluded from almost all promotion in Miami Casino. I registered on this casino since 2014, sometime at the beginning of the year I opened an account and managed to get a welcome bonus.

I managed to finish the WR on the credit, and I lost all the money from the account. After that I did not manage to get no bonus, but it was not an obstacle to make one deposit here a few months ago. I do not remember the exact amount but I think it was not higher than 60 €, maybe less. The most money I won on the slot machine Gold of the Gods, and all the money from the account went into the air while playing Lucky 7S. Miami Casino has about 120 video slots, and compared to other distinguished by the fact that in addition to 3-reel and 5-reel Club Casino in Miami, there are 7-reel slots.

It Lucky 7S slot machine is one of those that have the seven columns on the reels. Neither the seven reels is not saved me from complete bankruptcy, so, that this game did not remain in a good memory and in general is no longer playing, because of bad memories. In addition to these 7-reel slot machines there is another, called Farming Futures. I used their live chat and I have to commend them to respond as soon as possible, as well as their e-mail support that sent a response within 2 hours for a chat at the moment is not working due to technical reasons. I think I will again make a deposit at Casino Miami, because it is in many ways different from the others.

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