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Miami Club Casino - Payment delayed due to extended verification

RESOLVED

Complaint Info

Disputed casino

Miami Club Casino

Amount

$ 100

2 years ago

I have played on Miami Club in the past and already verified my account. Upon requesting a withdrawal they again asked for verification photos. I submitted exactly what they asked for.

Today the estimated time for processing the withdrawal is up and they emailed stating I need to send another document that was not requested to begin with and it will be another 3-5 business days.

This does not promote responsible gaming and is sub par in the industry.

AskGamblers
2 years ago

Dear @JoMaha8,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

2 years ago

The withdrawal in question is for $100.

AskGamblers
2 years ago

Dear all,

This complaint has been reopened as per Miami Club Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

2 years ago

Hi there,

The player's documents were approved and the withdrawal was processed on September 26th.

AskGamblers
2 years ago

Dear @JoMaha8,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Miami Club Casino Complaints

  • 16 of 19 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 624 USD avg amount

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