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Blacklisted

After being notified that Miami Club Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Miami Club Casino is being added to our blacklist.

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Miami Club Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 31 Reviews
6/10
31 Reviews
Complaint Response 20 Complaints
2 days avg. 20 Complaints
What we like
  • Large range of slots, table games, and video pokers
  • 24/7 support available through live chat and email
  • Secured with SSL encryption
What we don’t like
  • No third-party audit information
  • Phone support not available
  • Players from following US areas are not accepted: New Jersey, Louisiana, Missouri, New York, Kentucky, Washington State and Maryland.
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Miami Club Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://miamiclubcasino.im
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

Miami Club Casino is an online casino with a wide range of slots and other games of chance. It is powered by WGS Technology, a range of software that is very similar to the defunct Vegas Technology platform. It is part of the acclaimed Sloto'Cash group of casinos and is licensed by the jurisdiction of Curacao. Miami Club Casino welcomes players from many countries throughout the world.

Security and Fairness

Miami Club Casino takes all the necessary precautions to protect players. Any sensitive area of the casino is protected with 128-bit SSL encryption. This technology obscures your personal and financial data as it travels to the casino's firewalled server. Additional advanced billing techniques are used to safeguard credit card information.

Miami Club Casino states that the WGS Technology platform it uses a genuinely random number generator. However, the casino has not posted any audit information. Because other casinos in the group have been proven fair, we fully believe Miami Club Casino is also fair. However, a seal of fairness from an auditing firm would be useful for players who are unfamiliar with the group.

StallCation

Complaints

Read the complaints other players have left for Miami Club Casino. Learn more about complaints.

Show all complaints
Miami Club Casino - Not paying for reason ''Negative Casino database''

Hello

I signed up with MiamiClub Casino on May 2018 and have been an active player which never won playing slots games. On Jan 2019 I finally got lucky and won for first time total $1300. After the withdrawal I received an email to send my personal docs but for some reason I have not been paid until now.

This week I sent an email to ask about my payment status since it's been over 3 months and received a very strange answer about my name being listed in " Negative Casino Database" in another casino, which of course its not true since I didn't gamble anywhere for past 4-5 months.

Below are the emails I received from MiamiClub Security Dept but they ignoring my last message and refuse paying my $1300 winnings :


Hello Marek

This is the first time I hear such excuse and I have no clue to which other casino

you mean. I did not gamble for the past few months anywhere

and don't understand what "negative Casino database " really is.

I believe you might have a mistake .

If your casino don't wish to have me as an active player that's OK but you

must pay my lucky winnings as I risked my money with your casino and won

Please advise

Rosamaria.


On Wednesday, 17 April 2019, 5:40:33 pm AEST, wrote:

Dear ROSAMARIA < surname removed >

I'm contacting you from Miami Club Casino.

I am writing to inform you that your account "MI0170114725" has been closed as your details are listed in the negative Casino database.

This means that you may have played at other casino(s) and are listed there in a negative database. As per our company policy, you are unable to hold an account with our Casino.

Kind regards,

Marek

Casino Risk Management


Hello Team

I just noticed that my casino winnings withdrawal , total of $1300, not processed yet since Jan.

Any reason for the over 3 months delay?

Kindly check my withdrawal and let me know if I should make a new one

Thanks



On Monday, 7 January 2019, 7:42:14 pm AEDT, Rose < surname removed > wrote:

Hello

My requested docs are attached

Regards

Ros


On Friday, 4 January 2019, 8:29:22 pm ACDT, Miami Club Casino wrote:

Dear ROSAMARIA,

Your Account: Account Number

Thank you for your choosing Miami Club.

Before your withdrawal can be processed it is important that we verify the accuracy of your account information. Please understand that this is to maintain the highest security standards to safeguard you, our customer, and ourselves.

We kindly ask you to scan and e-mail at high resolution to [email protected] the following identification documents for review:

- A copy of your valid Driver License or Passport to verify your identity

- A copy of a recent utility bill to verify your address

If you have purchased with a credit card, please include the front and back of the credit card that you used to make the purchase and the completed authorization form found at http://miamiclubcasino.im/faxback.pdf for the credit card(s). You may block out the CVV number of your credit card if you wish.

Please allow 24 to 48 for processing. Some adjustments will then be made to your account, after which you will enjoy further deposits, withdrawals and playing in an easy manner.

Thanks you for your cooperation on this matter.

Warm regards,

Miami Club Management

[email protected]

staus Unresolved
$1300
Miami Club Casino - Closed my account with no explanation and with a $2,000 withdrawal pending
I had two dollars worth of money in my rewards account at Miami club. I somehow managed to parlay that into halfway decent winnings. I made several cash out request for $2000 each, and not wanting to reverse any of those, I had built up my rewards to another 50 or $60, Played with a that, and was able to cash out again. I think I ended up having about $6000 in pending payouts. The next day I was unable to log into my account, and was told that security was reviewing my account. I have no idea why as I have spent thousands upon thousands of dollars there and play there Since they first opened. I was a millionaire club player. Nobody ever gave me a valid explanation for why my account was under review, and not only that they reversed All my withdrawals, And after a week or so opened my account again and said that I would not be eligible for the VIP bonuses that I had been. I was naturally furious, and got very vague answers anytime I ask what was going on and why they are giving me a hard time. I then deposited $25 Because they reopened my account and as angry as I was I wanted to see if my luck would carry. Between the $25 deposit and the 90 or 100% deposit bonus I got, I was able to cash out again. They paid 2000 the next day, Which is unheard of. I continued playing, and was able to Request another $2000 withdrawal. Within hours, they had to shut down my account again, and now they are saying that I have to review my account is closed permanently. They did not send my second $2000 withdrawal out, and there is no legitimate reason why they shouldn’t have, seeing as though that was generated as a result of a deposit I made, and no cash out restrictions were in place (ie, play through, free cash bonus, etc). I’m so mad I’m spitting nails right now and want everyone to know how they have treated someone who has spent well over $100k over the course of playing with them. I have cashed out many, many times and they arbitrarily shit me down with money still owed!!!
staus Unresolved
$2000

Complaint Statistics

Resolved 16
Avg. Amount $ 624
Avg. Complaint Duration 39 days
Avg. Response Time 2 days

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Top reviews from our players

I really don't understand why people complain about this casino not paying or paying slowly. I have been playing exclusively with them for a year or more.They are very quick to pay. I have won a lot of money with them and I have no complaints about how they handle their business.

I take spurts of winnings and them I just can't seem to win even enough to keep me playing.But them again, I bet big amounts. So that is my fault.

I think Miami Club Casino is the best online casino yet, they have fast payouts. My first win was for $570 (with a deposit of $35). I cashed out on a Thursday and received my check via USPS that Monday.

They sent me a birthday chip for $50, I used it and won $350, again I cashed out on a Thursday, received my $ via money transfer that Monday. Never had any issues, their customer service was amazing,answered all my questions and were very friendly. I don't love this casino just for their fast payouts, customer service has a lot to do with it too :)

Thank you Miami Club Casino!

The only down fault is that their checks are from a Canada bank and if you live in the US, depending on who you bank with, it can take up to 14 days to clear, not that it's Miami club fault, it's up to your bank. But they do have other payout options.

I absolutely love this casino. The games are so much fun. My absolutely favorite online casino. I have won lots of money here. Once you get all you documentation, your money comes right on time. I received my winnings each week until I was fully cashed out.

I avoided the site until I had gotten all my money because I am very vulnerable and have lost all my winnings redepositing my winnings. Now I have been playing for the past week and can't seem to find a significant win.

The only think I like is their games software. Otherwise I would advise if you just want to give them your money, just remember that once you win, that's it!

I agree with @XinteriX, I too, have experienced the same thing on the odds. A few months ago, I won a significant amount of money and cashed out. After that the odds were so bad that I just quit playing with them. A few weeks ago, I started playing again. The odds were still not very good but at least I won occasionally. One night late, I won a large jackpot. So I am in the process of withdrawing my winnings. Guess what? I went through $2500 and did not even hit a bonus play. So I know for sure they shut you down if you win. I won on Club World and they stopped letting me enjoy their bonus program and I get no comps. I asked why and they told me that when a person is lucky with them that's what they do. And they did it with every online casino they own.
So don't say you were not warned.

The games are pretty cool.

I have previously wrote good things about this casino but have decided to update on my thoughts. This casino is like others I have played in which if you win and successfully process a withdrawal, it will be the only and last time that even happens again. The odds seem to magically change dramatically! You will never win again, NEVER! At first I thought it was just the luck of gambling but after hundreds of dollars and numerous deposits in over year plus period I can assure you that the odds are without a doubt fixed so that I will never get those same odds. To test my theory I referred a friend to play the casino I stayed present while he played and the odds were just like they were back before I cashed out over a year ago. Yeah you could say whatever you want but if you have ever had similar experiences with other online casinos then I'm sure you know exactly what I'm talking about and My best advice to not gamble here or at least win, cash out and never even think trying again!

ummmmmmmmmmmmmmmmmmm

I tried to make a deposit for $35, it declined and I got a fraud detection thing on my card for two $35 payments. The reason for the declined was apparently there weren't enough funds in the account to process $70. Idk what to think of this. I was not told I would have two $35 charges. Maybe something else happened. But I would stay away from this casino.

I have great experience playing on this casino. And it wasn't about their games or anything... but their customer support. They are great and in this review I will tell you why.

I opened account here and take some no deposit bonus, it was about maybe one year. I was playing their table games which I love and special blackjack. ON these games I earn some cash met wagering requirements and I was happy. They didn't ask for any kind of deposit to cashout my winnings only I need to send my document for standard procedure. I waited few days and there wasn't respond from them. I was concerned and I started to suspect that they want to delay or avoid my payment.

After few days my account was locked. I was angry and send them email (with very offensive content haha) end they told me that My id card show that I am from Serbia and in my details in their account I write Afghanistan or Andorra or something like that I don't remember. And then I realized that when I was opening account I probably didn't choose my country and first was Afghanistan or whatever and there was a problem. And I explain all that to them in one email but I was pessimistic about that, I was thinking that they will take advantage of my mistake and they will avoid my cashout, but they didn't. I was surprised, they unlock my account correct my country and pay me.

And I must mention their freeroll slots tournaments. They offer a lot of that tournaments and every day you have at least one so you can always try to build up your bankroll without deposit :)

But beside my great experience with their customer support and I think they are awesome they don't offer a lot of great stuff. Their slots are very boring, and number of games isn't satisfactory so if you want to play seriously I suggest to avoid this casino.

I feel like I don't hear enough good things about this casino. I have won a good amount of money, and have been paid very promptly. They are very polite and always go above and beyond for bonuses. They surprised me with a birthday bonus and I was thrilled. keep up the good work!!

Miami club casino is a part of WGS(Vegas technology) and they are giving away a free sign up bonus of 10$ if you enter the code ASKGAMBLERS10 but it has been a long time since i claimed hi offer and that i did not have to enter any code. The have a very good looking site and looks just like a real casino. I chose their instant play
mode and then registered here.But could not find a way to get my bonus so in the end had to go to live chat. No sue operator showed up for like 10 minutes and i guess the live chat is not that live after all.Then spoke to Verena about getting my free sign up bonus. And hen again the same old stupid thing hey ask my details and ask me to wait as they are going to check my account.

After getting the bonus i start playing the games and the first game was the three reel slot crazy cherry and this game is very slow and only one time i got bar on three reels and won 25$ apart from that did not get anything form this game.

Then i open 5 reel slots magic monkey and this is the first time i was playing 5 reel slots on this portal. And on the third spin i hit the 9 with K and it got me 0.50$. This was also a very average game and no real action here. So i just went to play table games in the end because that is where real money can be made. Had to download the
casino hold em game in order to play it. So i just opened blackjack and luckily did not have to download that one. But not a very nice game and lost all the money. Only won 2 hands. This one is a very average casino with a lot of games but not good payouts.

This will be my review for Miami Club casino. This casino is provided by WGS and I don't recall any bad experiences with this software, so when I saw that they were giving 10$ free chip with 40 times wagering, I decided to check it out.

I signed up and chosen to play via instant play ( but they have download as well) and claimed the AskGamblers no deposit bonus. It was in my account immediately and then I contacted the live support, to ask, which games are eligible for this bonus. I was a little upset because the live chat was very uninterested and not nice at all, I didn't get any welcome texts or good luck, and the answer for my question was "Slots. best used on slots, and a lot of games to choose from". After that I asked another question to which I didn't get any answer at all.

Anyways, I decided to start with the slot called Paradise Riches. It's a nice 5 reel 25 payline slot. I placed 0.25$ bets per spin and I got a few winnings like 1.39$ and less. The winnings immediately transferred to my balance, while I played using bonus. I played it for some time and when my bonus money hit 5$ I changed the game to Magic Monkey. I placed 0.25$ per spin and the biggest winning I got was about 0.60$ so I quickly switched to Vampire Vixen, which was another 5 reel 25 payline slot, I placed the same minimum bets and I was very surprised that I won 10 free spins on this slot.They gave me more than 5$ which isn't that bad for minimum bets and the fact its not a jackpot slot. So I continued to play it until my bonus balance was empty. I had overall won 11$, which afterwards I lost Ramesses Riches slot.

This time I can't say anything about withdrawals. But they thing that surprised me was that for all withdrawal methods the minimum withdrawal is 150$ but using bank transfers, the fee is 60$ and that is just too much.

Overall, I think this is a descent casino, the design of the games is good, instant play works fast too. Disappointment for me was live chat, which wasn't good at all and the terms and conditions for withdrawals.

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