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Miami Club Casino - Support and Security began to ignore me after withdrawal was approved

RESOLVED
Complaint Info
Disputed casino Miami Club Casino
Reason Delayed payment
Amount $ 900
Posted on April 18, 2020

For over a week leading up to my withdrawal, Miamiclubcasino security and cashier were responsive and helpful. All the way up until the actual day of my withdrawal. Verification went smoothly and the BTC withdrawal was even approved by their cashier and confirmed from their support to me the day before. Strangely, the day the payout was supposed to happen. I cannot even log into the website (Even more strangely, the first time I tried incognito mode it worked just fine but every time after it regi9stered my IP, it oddly "could not load". I have emailed multiple times and have received no response. I had heard that this was a legit casino, but it does feel like they turned into a ghost town over a $900 withdrawal.

3 days after the scheduled pay-out, I tried to email their security @miamiclubcasino.im address and was hit with a "Delivery incomplete" error with Gmail stating that my email was being "rejected" by their server.

I'm hopeful they will do the right thing but am not optimistic.

Posted on April 19, 2020

Hi Snackiechan!

Thanks for getting in touch. First of all I want to let you to know that we're not trying to 'ghost' you in any way.

We experienced some unexpected down time due to technical issues, but we're back up now. Coupled with the Easter holiday rush we're catching up on our backlog as quick as we can.

You should be hearing from the payouts department tomorrow, but if not please let me know and I'll check up on it for you.

Again, on behalf of Miami Club I apologise for the delay.

Kind regards,
Miami Club Casino

Posted on April 20, 2020

Thank you for responding to me. I did in fact receive correspondence from the cashier today and appreciate the follow-up.

Posted on April 23, 2020

Hi Snackiechan,

I'm happy to hear that. Please don't hesitate to contact us at any time if you require assistance.

Kind regards,
Miami Club Casino

AskGamblers
Posted on April 23, 2020

Dear @snackiechan,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Miami Club Casino Complaints

  • 14 of 16 resolved
  • 1 day avg response
  • 1 month avg complaint life
  • 701 USD avg amount

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