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Casino.com

VERYGOOD 8.46
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

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Casino.com review

  • Vide range of online casino games
  • Available in Flash and Download
  • Website offered in multiple languages
  • Live casino available
  • Mobile casino available
  • Not accepting United States players
General info & Latest Promos
Website http://www.casino.com
Established 2008
Owner Mansion Group Casinos
Casino Promotion Casino.com: 100% up to €/$400 + 160 Extra Spins

Casino.com is a Playtech online casino that offers hundreds of video slots and casino games. The casino is committed to giving its players a fair and exciting gaming experience and monitors their Random Number Generator closely. Available in multiple languages, Casino.com is an entity of Mansion Casino Limited and is governed by Gibraltar Law, AAMS and the UK Gambling Commission.

Restricted Countries

Unfortunately, the residents of certain countries will not be allowed to partake in real play gambling activities. The list of the limited countries includes: Australia, Russia, Lithuania, Antigua and Barbuda, Netherlands Antilles, Romania, Israel, France, Estonia, Cyprus, Bulgaria, Belgium, Turkey, Portugal, Macau, Libya, Philippines, Slovenia, Hong Kong, Spain, Austria, Hungary, Ireland, Czech Republic, Poland, Slovakia, Ukraine and the United States of America. 

Virtual Games

Casino.com offers a multitude of video slots starting with Irish Luck slot, Great Blue slot, Wild Spirit Slot, and Silent Samurai slot. Some of the other titles available are Party Line slot, Fountain of Youth slot, Haunted House slot, Tropic Reels slot, Golden Tour slot.

Likewise, at Casino.com you will find an array of table games like Wild Viking, Mini Roulette, Pontoon and 21 Duel Blackjack. Video poker games at Casino.com include 50-Line Jacks or Better, 10's or Better, Joker Poker, and Megajacks.

In addition, players can try out some of Casino.com's many arcade games like Keno Xperiment, Penalty Shootout, Around the World, and Genie's HiLo Jackpot. 

Live Games

When it comes to live gaming, Casino.com supports a list of live casino games such as Live Blackjack, Live Sic Bo, Live Baccarat, and Live Mahjong Pai Gow.

Mobile Gaming

Because the website is fully responsive, all players can access Casino.com from almost every screen of any compatible mobile device, whether it's an Android smartphone or an iOS device. By using a mobile casino, members can give numerous mobile slots a try, on the go.

Support

Friendly customer support agents at Casino.com are available day and night, all year round. In case players face any issues regarding their accounts, the support team can be reached via UK Free Phone, an international number or by email. 

Security and Fairness 

Casino.com take their players’ security and privacy very seriously, which is why they use a firewall and RSA 128-bit encryption technology to help ensure their members’ details are always safe and secure.

The casino guarantee fair gaming, trustworthy service and a great online casino experience. All of their games use a Random Number Generator (RNG) and feature clearly displayed payout percentages.

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Casino.com Reviews by Players

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jayjay3068 1 review
Canada
Message

LIKED

Customer service, game selection,site layout,live chat, response time

DISLIKED

DON'T TAKE THE BONUS. They have one of the worst bonuses out there. I've played on numerous deposits. RNG is unfair. I tried the live roulette, it's blatantly magnetically controlled. Customer service is ok. I was playing with the penny roulette at 0.10 bets, I was at .80 and next thing you know my balance was $60 down. Sebastian.M told me I made a mistake. I religiously watch my bets, I'm not willing to agree I hit the double button 6 times by accident. Even if I did, the bet wouldn't add up, and I would have to of evened it out manually. This Casino is hurting for money, stay away from them.
CASINO.COM REPLIED ON OCTOBER 11. 2018
Dear Customer,

As a licensed casino operator, we only offer games that have been rigorously tested, and our RNG is certified according to our licensing conditions. Due to this we are able to guarantee that we offer 100% fair gaming at all times.

We place great emphasis on customer experience at Mansion and we always welcome customer feedback, so if you’d like to continue this discussion, please contact us at Support@casino.com.

Kind regards,

The Casino.com Team
princekajuku 3 reviews
Afghanistan
Message

DISLIKED

Just terrible support from Sebastian M. After I get an email from Casino com,

You won’t hiss at this…

Our brand-new slot, Age of the Gods: Medusa & Monsters has just dropped at Casino.com – and we’re giving you 10 Super Spins* to check it out, just log in to claim.

I log in and of course no 10 free spins waiting on my acc......so I contacted live chat and was waiting for 15min and finally I get this every time I sent my details.

We did not hear from you for a while, so I will close the chat for now. Please contact us back, if any further assistance is required. Bye! Sebastian M.

Just terrible support and casino. Stay away guys.
CASINO.COM REPLIED ON SEPTEMBER 25. 2018
Dear princekajuku,

We would like to thank you for escalating this matter to us as we place great emphasis on customer experience at Mansion and we welcome customer feedback as we strive to improve our services.

Having said that, as we had the chance to review your account and the correspondence you have exchanged with our Customer Support team, we note that, upon contacting us via the online chat facility, our colleague Sebastian has asked for your account details in order to locate your account and assist your query, to which you have failed to respond. Therefore, in order to make sure that all customers have access to our knowledgeable Customer Support team, we can only wait for customers to respond for a limited amount of time before the chat gets disconnected.

That being said, we hope you will acknowledge that the sought after bonus has been credited to your account, once you made successful contact with our Customer Support team.

Kind regards,
Casino.com

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Casino.com complaints

  • 23 of 30 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 505 USD avg amount

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