Casino Mate

Living in Melbourne Australia, after the government legislation changes year or so ago about online casinos being able to trade etc, there's always been a cloud of doubt as to whether or not the casino is real or they will actually pay out if you win etc. I found casino mate and House of Jack to be fair and straight to the point when having any sort of inquiry regarding wagering payouts bonuses etc. Mickey one of the VIP hosts, he is a superstar and we'll go the extra mile. No I'm not being paid by the casino to say this lol. I've collected three times in the last 6 months ranging from $200 to $9,000 collected, no fuss no drama just in my bank account when they said.
Regards, Samlush - Melb, Australia.

I dislike like that you can reverse withdrawals whenever you like I think when you hit withdrawal that should be it no other option but to withdraw apart from that all good.

I absolutely love this casino. No hassles with withdrawal and extremely helpful. I had a great win of $45000.00 and my VIP Host Micky was exceptional in helping me organise the withdrawal. Also told me they will be sending me a bottle of Champagne as a congratulations. Could not recommend them enough. Thanks Casino-Mate and thanks Micky.

Sometimes there are some game glitches but other than that nothing bad to say. Would love even more if they introduced BGaming slots and if you could search via provider on mobile platform

The pay outs if withdrawing on a business day is super quick . Real customer service great bonuses and great games . I really enjoy this casino and have made it my one and only. I won 800 dollars off twenty dollar deposit but ended up spinning it away. I was so angry I deposited another 200 dollars in 20 and 50 dollars at a time and on my last fifty dollars ended up winning 1700. And because I didn't choose the bonus percentage increase I am able to withdraw with no hassles. Absolutely top job

Bonuses were generous for vip players. Ramsay was my vip host - efficient, prompt and friendly. Live chat was the most professional out of all the casinos I've sampled. The casino also had a big selection of slots. Payouts was quick and fuss free.

Bonuses became less and less. Wish the option to reverse withdrawals was not available. There's really nothing else I can complain about as the service and games was on point.

Absolutely amazing support from first time opening account. When I had my first withdrawal there was no fuss and processed really fast.. Even when had a larger withdrawal was same amount of time..
Great support, fast withdrawal

Customer service is always quick to respond with a quick reply

My casino mate account, a slot machine win of $519 has been escalated for 14 days now.

Not available in my jurisdiction anymore.. Unfortunately for Australians as a whole. Deposited aud 10$ and built up to 100 000$ no word of a lie. Early stages of the week I hit a jackpot of 33 000$+ on reals of wealth after 5 minutes of playing on a 5$ spin.. But enough of how much I had accumulated (still important as I have only won over 10 000$ maybe once before on another casino and thats was after a year or so of playing) I mean they were closing to Aussie in 3 days but support told me upload document's which were approved in like 24hrs easy.

With 10 000$ a week withdrawal (i was upto 50 000$ by then) and only 3 days till my account will be locked I was worried.. Anyway got done to 30 000$ in the end and for 3 weeks I received 10 000$ but first 10 000$ was in like a day or so flat. Summary:
Fast approval
Helpful support
Pay all winnings
Fast bank transfer

Customer service have always been great to deal with, like the weekly bonuses they have

Glitches in several games, never really get up to any decent amounts to withdraw yet eg ($1000+) considering I’m pretty much a daily player and have deposited decent amounts. Restricted games in Australia.

They payed out a bit faster than they said they would take when u wanna withdraw any winnings even the first time u do.

Defiantly not enough slot games for australian players, plus u can't deposit $10 to receive a deposit bonus the min is $20.

Casino Mate have great promotions running throughout the week where you can get deposit bonuses on $20 min deposits made. They save the best promotion for last with the hidden spin Sundays promotion where 5000 free spins are hidden in any quickspin game for you to find and you can get anywhere between 10-20 free spins if you are lucky enough to find them. Winnings from free spins need to be wagered 40x and winnings is limited to $200. Three weeks ago I was lucky enough to make wager and withdraw $200 from 20 Spins on Firestorm.

The min deposit is only $10 which is great coz im only a low roller so i cant afford to deposit much
so the selection has dwindled down were still allowed at casino mate. now that they still have a big selection of slot games to choose from and include.

24/7 chat is available. Chat hosts are generous with free spins. If I have deposited a few times without claiming any bonus they will usually credit me sum free spins when asked.

The min deposit required to claim any bonus is $20 which sucks.

Casino mates main software providers were microgaming slots, netent slots and playngo slots which can no longer be played at casino mate so there is now only four software providers to choose from which leaves a very small selection of games to play.

Casino Mate says it has no withdraw fee yet I only received $179.61 from my $200 withdraw. Bank transfer info:$0.00 Fee. Min $100 | Max $10 000

I emailed support about it and they replied: We would like to inform you that the casino charges a fee of $2.50 when processing a withdrawal via bank transfer. The additional fee's that are incurred are charged by your bank or it's intermediary, you will need to contact them regarding the additional fee's

I was told by my bank that they hadn't charged any fee on the transaction so I'm still wondering where the $17.89 went to.

I like the fast withdraws and the gaming staff and fast approval of the identification processes

I dont like the game glitches and technical issues or connection failure they keep having

Some of the chat hosts might fix up if you add more deposit

The fact that they always trick you into depositing, allowing $10 when a code is entered when you make the deposit it doesn't stop you, and say minimum deposit is $20to recieve the match - it's very misleading and sly. Terms and conditions which no one reads is where you find this info.

Great playing with you once again, I was a little put off by the payout pending recently yet Ive had a great interaction over the last week. The casino looks great and the payout are the best Ive seen so far, keep an eye out as Ill be placing your casino on ask gamblers, who knows maybe one day I'll try out your jackpots and be a lucky winner. Get my initials on the wall. Cheers
anthonyr1

The migration period was hard, but they did pay out within a week, still the casino I always trust.

I've been with Casino Mate now for a while never had any problems what so ever games have always run stable, they have good promotions, customer support is friendly and professional, everything is smooth no game errors no lag just smooth sailing here, never had problems with the cashouts which are fast and verification is a breeze, and Hey Mate I'll give this one a ten star rating Looking good Casino Mate .

10/10

What do I dislike: hmm can't say I can fault them at all to be honest never had any issues been with them for a while now.

Very poor tech system, games always crash or take approximately 10 - 15mins to load. I'm not in this to win big or win at all because its gambling after all, I JUST WANT A GAME! Casino "mate" doesn't give a game, that snatch and grab and its all over literally just after its started!

If you haven't been gaming online for a very long time and are looking for at least the pleasure of some decent gaming time I would recommend spin-palace... I hope this helps :)

This is my favorite casino. Never have problems with payment.

Game froze while playing loosing my bet. Pay out is pathetic when you do get a win. Ate through my cash ultra fast and keeps having pop ups during game to deposit more cash for a bonus.

Standard, easy platform to deposit money. Wide range of games.

Where to start. I was constantly frozen on screens and had to re-load the game, normally when on a winning streak, seemed very odd. Having played extensively on other sites I always had the feeling that I was in a fair game, until this site, especially on blackjack. It reeked of very low player odds and a formula system blatantly biased depending on bet wagered. I could have made more betting on what the dealer would get depending on player hand and bet amount, it was that obvious. I am ashamed that it purports to be Australian.

Bonus system is a joke, read very, very carefully before opting in, though I would advise is best to avoid this site completely and definitely the bonuses (should you choose to join anyway).

If you want to make a large donation to a shady, secretive group then feel free. We all know what gambling is, but win or lose, we all want fair play. Never have I felt so cheated as I have from this site.

Great place games are fantastic will be going back to play there is already a great selection of games but they could use more fantastic games.

The only thing I can say is it seems to take a while for the withdrawl when you win maybe it is just me

Design could be described in one sentence and that would be 50 shades of green. It is really minimalistic and will not cause you any troubles while trying to find anything you need. Actually this design is inviting you to come and explore what they have and offer to their players. It is quite nice.

They have really wide choice when it comes to choosing your preferred deposit or withdrawal method, language and currency.

Also their Live Support is available 24/7! But the most important thing is that they have six different email addresses on which you can send them an email depending on language you speak whether that would be English, Dutch, French, German, Russian or Swedish. Also if you would like you can call them since there are six toll-free phone numbers depending on the country you are coming from whether that is Australia, New Zealand, Canada, Germany, Netherlands or Switzerland.That is great, simply amazing!!

Once I came to the casino and opened an account I wanted to try out for free their games, since they have more than 500 games coming from one of the well-known and my favourite games provider such as Microgaming, but after some time I figured out that playing for free in fun mode is not an option. So you have to make a deposit to play their games! Well this is ridiculous, this is horrible!

Also their Bonuses are not so great. Well yes, they have a Welcome Bonus which is divided into first four deposits and there are many prizes for their loyal players but Welcome Bonus is having a wagering requirement of fifty times and that is too high and any winnings that are coming from Free Spin must be wagered (wagering requirement depends on how much you win). This is bad, I think that they must fix that as soon as possible! And please note that free spins are available only for two to seven days, so you must use them as soon as possible or you won’t be able to play with them.

Casino Mate uses the famous Microgaming software, and it is to begin reason enough to register on their website. Honestly, I have not played at this casino up to a few days ago when I made a minimum deposit. Then I registered and through AskGamblers forum and got the possibility a welcome bonus of 100% inspired by the promotion I mentioned paid € 25 and so I immediately on the bill was 50 €. When we talk about the differences, there is nothing to add because I could now repeat like a parrot things that are present in all casinos in the Microgaming group. Focus on personal experience and my personal opinion about them.

Cleaning my welcome bonus starting with Mega Moolah, this is a game that is probably as close to wearing one of the biggest jackpot prize now on the Internet. At the time of writing this review, the jackpot is over $ 1,000,000 dollars and a real treat for all those who are dreaming to become overnight millionaires. I am still objective, and I decided to finish this bonus so we will see what to do next. From these years of experience drew so many lessons, one of which is that if you dream of a million dollars you will never earn $ 10,000. But if you dream of $ 10,000 will earn one day at least $ 100,000.

After the Mega Moolah game that lasted almost two hours, I lost the entire amount from the account, and the bonus and deposit but I can not say that it was not exciting. I was near the big prize but always missed that one step. After all the excitement I was to not accept a score of zero, and to think about a new deposit at Casino Mate, in the near future. They have plenty of payment options, adapted to European and global players. The main currency is AUD, because this is an Australian casino is licensed and regulated by the Malta. He is a member, Vegas Partner Lounge Group, which owns several other casinos about which I will write later.

Nothing to like about this casino, fraudsters who lure new players on false pretenses,
wanna waste your money and simply fund a casino, then this is the one if you wanna play here, if not stay the hell away, big fat warning.

Nothing to like, bunch of fraudsters who confiscated 9550 from winning 10 300. Because I signed up with a bonus, wager was met and I had a big win, first they took money from the account, then I complained, then when I withdrew they took nearly all of it because of the bonus thing.

RTP is appalling, I've won 3900 since the big win, but I feel that was because I have been raising hairs about this 10g business, as when I played couple days about this 10g, is when I won the 3900, like a shut me up win, since then for weeks as a test out have been playing and I have been nothing but robbed from this casino.

They need to be investigated!!!

I don't think I enjoyed anything about this casino.

Pay rate was very low, no bonuses no big wins and I spend around $475 I would suggest not playing here. You will be very dissatisfied if you do and feel like you got robbed, maybe try a different casino but be advised this one is not good.

I joined Casino-Mate last week and immediately within a few days I regretted it. The reason was I realised I had to use up my own deposited money and then their bonus. Seeing it getting nowhere and getting bored, I informed the Casino-Mate that I wanted to close off the account and to withdraw my own invested money out.

Unfortunately they told me I can't and I must continue playing until I earned 50 times of the bonuses. That is to say I have to win $10,000 since the bonus given was $200. This is outrageous as how hard to achieve this huge amount. I felt I was being conned in this situation. Hence I wanted to share my bad experience so that others can think twice before accepting online casinos.

Because this casino has a good rank on Askgamblers, I decided to take a look and maybe to play my money here!
They have a 100% welcome bonus and this attracted me, I created my account, I read carefully the terms and conditions to not have any surprise and I went to cashier to make my deposit. I wasn't impressed at all because of the payment methods, only a couple of them are known for me and I used Skrill to make a 20 euro deposit although the minimum deposit is only 10 euro. I received the bonus, 20 euro with big wagering requirements of 50 x and I was concerned about this because I know that you must be lucky to complete such big wagering requirements!

Obviously, they have Microgaming slots, my favorite games provider, I like very much this slots because of the good graphics, interesting features and decent payout rate. I had 40 euro in my account, I downloaded the casino software, I opened Avalon II slot and I started to spin! The payout rate seemed to be pretty good and I am saying this because I won some money at the beginning but this thing changed when I increased the bet and about 2 hours later my account balance reached zero.

I will give 9 for the games because I like this provider and I am playing these slots very often!

The payment methods will receive only 8 because they don’t have much option like other casinos have!

I want to say that the wagering requirements are too high, in my opinion is almost impossible to complete them and I will give only 6 for the welcome bonus!

The payout rate disappointed me, I don’t know if I managed to complete half of the wagering requirements and I lost the money so I will give another 6!