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Terminated

Casino Mate has been terminated due to being unresponsive. Consider these instead:

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
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Mega Bonanza Casino
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Casino Mate

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 46 reviews
6.2/10
46 reviews
Complaint Response 12 complaints
3 days avg. 12 complaints
What we like
  • One of the few online casinos that caters to Australians
  • Contains the entire library of Microgaming games
  • 24/7 support available through live chat, local toll-free phone, and email
  • Protected by 128-bit SSL encryption
  • Certified fair by eCogra
  • Games available in 1Click Instant Play and Mobile
What we don’t like
  • No international number available for players outside the 11 countries listed
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Mate Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casino-mate.com
Established
2011
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Russian
Casino Type
Instant Play, Mobile

Casino Mate is an online casino with the kind of charisma and hospitality that could only be found in the Land Down Under. As one of the few online casinos that primarily serve Australian players, it has emerged as a leader in the industry. Their games are all powered by Microgaming, one of the most popular platforms in the market as well as other leading platforms. They hold a gaming license from the jurisdiction of Curacao.

Restricted Countries and Territories

As there are several country limitations, players are advised to make sure that their country is not on the list of the restricted territories. It can be checked in our "more casino details" section.

Security and Fairness

Nothing could be more important when playing online than knowing that your personal information is kept secure. Casino Mate ensures your safety through the use of 128-bit SSL encryption, which makes it impossible for anyone to read the information you send to their servers as it travels across the Web.

Because Casino Mate uses Microgaming, one of the most reputable software providers in the world, the integrity of their games is not in question. However, to ensure that all of their players can have peace of mind, they have taken the time to get independent auditing performed by the professionals at eCogra. Anyone can click the seal on the bottom of the website to be directed to an official report that contains not only the certification but also the previous period's payout percentages. 

StallCation

Complaints

Read the complaints other players have left for Casino Mate. Learn more about complaints.

Show all complaints
Casino Mate - Won't pay me my winnings

Hi,

I talked to the lawyer of my employers' restaurant and he told me to do this here.

thanks askgamblers for creating this opportunity, i have little hopes but better than nothing.

lawyers are expensive so i' ll try this way.

i created my account on casino-mate and houseofjack, since they belong together, on 21st of october 2018.

i was lucky to win on both sites on first deposit bonus, on mate 1700€ and on houseofjack a similar amount.

I played pollen party with 7,50€ per spin which is their maxbet and all fine.

Mate was rated good overall on the internet so i thought i could trust them.

however, this turned out to be wrong and i dont see other possibility.

i asked for withdrawal several times, even deposited some more money to play but my withdrawal was each time rejected.

now the status is AdminModification which i dont understand and they keep telling me its under investigation.

i got my first 900€ from house of jack but since then theyre also declining every withdrawal.

like 3000€ for me is much money i have to work 2 months for that and they take my money.

i contacted live support around 5 times, first they told me bills were blurry but i uploaded 3 different ones which is not easy because they dont take online-pdf-bills but i found some in my documents.

also, i talked to them on the phone on november 5th (last monday) and they told me all would be done and verified and stuff on wednesday (nov 7th).

now i have been waiting for over three weeks and they dont come to a solution.

support told me on the phone there were other accounts in the region etc. etc. but i dont know about that??

i just like to gamble in breaks from work and they took all my money and happiness about the win.

please help i attached below.

marin

< live chat transcripts removed, reason - containing sensitive personal information >

staus Unresolved
€1700

Complaint Statistics

Resolved 8
Avg. Amount $ 1,132
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

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Player rating
6.2/10 46 reviews

Top reviews from our players

I like the fast withdraws and the gaming staff and fast approval of the identification processes

I dont like the game glitches and technical issues or connection failure they keep having

Some of the chat hosts might fix up if you add more deposit

The fact that they always trick you into depositing, allowing $10 when a code is entered when you make the deposit it doesn't stop you, and say minimum deposit is $20to recieve the match - it's very misleading and sly. Terms and conditions which no one reads is where you find this info.

Great playing with you once again, I was a little put off by the payout pending recently yet Ive had a great interaction over the last week. The casino looks great and the payout are the best Ive seen so far, keep an eye out as Ill be placing your casino on ask gamblers, who knows maybe one day I'll try out your jackpots and be a lucky winner. Get my initials on the wall. Cheers
anthonyr1

The migration period was hard, but they did pay out within a week, still the casino I always trust.

I've been with Casino Mate now for a while never had any problems what so ever games have always run stable, they have good promotions, customer support is friendly and professional, everything is smooth no game errors no lag just smooth sailing here, never had problems with the cashouts which are fast and verification is a breeze, and Hey Mate I'll give this one a ten star rating Looking good Casino Mate .

10/10

What do I dislike: hmm can't say I can fault them at all to be honest never had any issues been with them for a while now.

Very poor tech system, games always crash or take approximately 10 - 15mins to load. I'm not in this to win big or win at all because its gambling after all, I JUST WANT A GAME! Casino "mate" doesn't give a game, that snatch and grab and its all over literally just after its started!

If you haven't been gaming online for a very long time and are looking for at least the pleasure of some decent gaming time I would recommend spin-palace... I hope this helps :)

This is my favorite casino. Never have problems with payment.

Game froze while playing loosing my bet. Pay out is pathetic when you do get a win. Ate through my cash ultra fast and keeps having pop ups during game to deposit more cash for a bonus.

Standard, easy platform to deposit money. Wide range of games.

Where to start. I was constantly frozen on screens and had to re-load the game, normally when on a winning streak, seemed very odd. Having played extensively on other sites I always had the feeling that I was in a fair game, until this site, especially on blackjack. It reeked of very low player odds and a formula system blatantly biased depending on bet wagered. I could have made more betting on what the dealer would get depending on player hand and bet amount, it was that obvious. I am ashamed that it purports to be Australian.

Bonus system is a joke, read very, very carefully before opting in, though I would advise is best to avoid this site completely and definitely the bonuses (should you choose to join anyway).

If you want to make a large donation to a shady, secretive group then feel free. We all know what gambling is, but win or lose, we all want fair play. Never have I felt so cheated as I have from this site.

Great place games are fantastic will be going back to play there is already a great selection of games but they could use more fantastic games.

The only thing I can say is it seems to take a while for the withdrawl when you win maybe it is just me

Design could be described in one sentence and that would be 50 shades of green. It is really minimalistic and will not cause you any troubles while trying to find anything you need. Actually this design is inviting you to come and explore what they have and offer to their players. It is quite nice.

They have really wide choice when it comes to choosing your preferred deposit or withdrawal method, language and currency.

Also their Live Support is available 24/7! But the most important thing is that they have six different email addresses on which you can send them an email depending on language you speak whether that would be English, Dutch, French, German, Russian or Swedish. Also if you would like you can call them since there are six toll-free phone numbers depending on the country you are coming from whether that is Australia, New Zealand, Canada, Germany, Netherlands or Switzerland.That is great, simply amazing!!

Once I came to the casino and opened an account I wanted to try out for free their games, since they have more than 500 games coming from one of the well-known and my favourite games provider such as Microgaming, but after some time I figured out that playing for free in fun mode is not an option. So you have to make a deposit to play their games! Well this is ridiculous, this is horrible!

Also their Bonuses are not so great. Well yes, they have a Welcome Bonus which is divided into first four deposits and there are many prizes for their loyal players but Welcome Bonus is having a wagering requirement of fifty times and that is too high and any winnings that are coming from Free Spin must be wagered (wagering requirement depends on how much you win). This is bad, I think that they must fix that as soon as possible! And please note that free spins are available only for two to seven days, so you must use them as soon as possible or you won’t be able to play with them.

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