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Box24 Casino

6.59
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

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Box24 Casino review

  • US players accepted
  • Features several slots, as well as some table games and video pokers
  • 24/7 support by live chat and email
  • Secured with SSL
  • Proven fair by independent audits
  • Players from many countries are prohibited
  • No instant-play version available
General info & Latest Promos
Website http://www.box24casino.com
Established 2009
Owner Deckmedia N.V. Casinos
Casino Promotion Box24 Casino: 200% Bonus on Your First Deposit

Box24 Casino is a downloadable online casino that features an elegant theme and several different games. It uses the Topgame software platform, which offers a number of slots, table games, video pokers, and specialty games. The casino is managed by the Deckmedia group and holds an official online gaming license from the jurisdiction of Curacao.

Restricted Countries

Unfortunately, Box24 Casino is unable to offer games to players who live in Afghanistan, Aruba, Costa Rica, United Kingdom, United States and many more. Check out our restricted countries section for full list.

Games

Box24 Casino offers a wide range of slots for all types of players. They are split into two main categories: three-reel classic slots and five-reel bonus video slots. Unlike most casinos, Box24 Casino has a nearly equal balance of the two types. Among the most popular video slots are Diablo 13 slot, Cool Stone Age slot, Lucky Fishing slot, and Bee Land slot. Classic reel lovers can choose from games like Bankroll Reload slot, Red Chili Hunter slot, Fruit slot, Wild Sevens slot, and Tropical Punch slot.

The table games at Box24 Casino include some of the most popular ones in land-based casinos. Roulette players can choose from either Roulette Crystal or Electronic Roulette, both of which use favorable single-zero rules. Blackjack players can choose from Royale Blackjack or Multihand Blackjack. Other games include Casino War, Mini Baccarat, Keno, and Weed Whacker.

The video poker selection at Box24 Casino is fairly small but contains the most commonly played variants. These are Jacks or Better, Deuces Wild, Joker Poker, and Deuces and Joker. Each of these games can be played at a wide range of bet denominations.

Support

Players have access to a team of support professionals 24/7 at Box24 Casino. The most convenient way to get help is through the live chat feature. This can be accessed from the casino software or directly on the Box24 website. Alternatively, players can send an email to the appropriate department for a particular inquiry.

Security and Fairness

Box24 Casino takes player safety very seriously. The casino utilizes 128-bit SSL encryption technology to prevent people from seeing your sensitive data as it travels to the casino server. Box24 also features a privacy policy to protect you from third parties buying your information.

The Top Game platform has been proven fair through several independent audits throughout the years. While Box24 Casino does not provide full audit information, they do welcome players to inquire about their own play history, giving you the data you need to make sure that you're getting a fair game.

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Casino details
More Casino Details More details
  • Restricted Countries

    • Afghanistan
    • Andorra
    • Anguilla
    • Aruba
    • Asia
    • Australia [1]
      • New South Wales
    • Bermuda
    • British Indian Ocean Territory
    • British Virgin Islands
    • Burundi
    • Cambodia
    • Cayman Islands
    • Chad
    • Congo - Brazzaville
    • Congo - Kinshasa
    • Costa Rica
    • Curaçao
    • Czech Republic
    • Denmark
    • Eritrea
    • Falkland Islands
    • Gibraltar
    • Guinea-Bissau
    • Haiti
    • Iraq
    • Ireland
    • Israel
    • Italy
    • Montserrat
    • Myanmar [Burma]
    • Netherlands
    • North Korea
    • Pitcairn Islands
    • Romania
    • Saint Helena
    • Somalia
    • South Georgia and the South Sandwich Islands
    • Sudan
    • Syria
    • Tajikistan
    • Turks and Caicos Islands
    • Ukraine
    • United Kingdom
    • United States [56]
      • Guam
      • Puerto Rico
      • Alabama
      • Alaska
      • Arizona
      • Florida
      • Hawaii
      • Idaho
      • Indiana
      • Iowa
      • Kansas
      • Maine
      • Montana
      • Nevada
      • North Carolina
      • Ohio
      • Oregon
      • South Carolina
      • Texas
      • Utah
      • Vermont
      • Wyoming
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Georgia(US)
      • Illinois
      • Kentucky
      • Louisiana
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Nebraska
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Dakota
      • Oklahoma
      • Pennsylvania
      • Rhode Island
      • South Dakota
      • Tennessee
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • District of Columbia
      • American Samoa
      • Northern Mariana Islands
      • U.S. Virgin Islands
    • Yemen
    • Zimbabwe
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

Box24 Casino Reviews by Players

RATE CASINO AND WRITE A REVIEW

Write a review
nzsaico 1 review
New Zealand
Message

DISLIKED

This casino should be avoided at all costs. They have vague bonus policies which they twist to decline pay outs. Trying to withdraw from bonus money is even worse, they don't notify you, ever, and instead put the money back into your account for you to go through the entire process again, each time taking around a week. Eventually they will tell you that you need to deposit in order to pay out, but won't confirm if you have met their other ridiculous conditions, so once you have given them even more money, will find yet another reason to decline.
Avoid this casino - so many other casinos worth visiting over this one
BOX24 CASINO REPLIED ON NOVEMBER 11. 2018
Hello,

We hope this message finds you well.

We have looked into it and we noticed that you had approved withdrawals on your account and we are sorry to hear that your latest withdrawal request was not approved.

Please note that as long as the account is in good standing and all rules are followed, the withdrawal process will always run smoothly. In this particular situation we found that since you were trying to cash out winnings issued from a free chip, your account required at least one deposit made within the last 5 days before making the payout request.

For more information about the aforementioned rule, please refer to our Banking page or contact us on Live Chat, we are online 24/7 and we would be more than happy to help you with any information that you need regarding your account.

We are looking forward to seeing you online.

Kind regards,
The Box24 Casino Team
Dryfta 1 review
New South Wales
Message

LIKED

I do like the variety of games. And that's where the positives stop.

DISLIKED

After signing up, I had a few guess the game emails and free spins.
At one stage had played through everything that was required to withdraw only to find out that because I hadn't deposited I was playing with complimentary credits to check out other games within the site.
So I decided to make a deposit and now all help from 24/7 has stopped.
I no longer receive free spins or guess the game emails.
All in all very rude, disrespectful.
Can't believe anyone would want to play at this casino.
BOX24 CASINO REPLIED ON SEPTEMBER 4. 2018
Hello,

Thank you for getting in touch with us.

Please note that we tried to locate your account in order to see what exactly happened and we would really appreciate it if you could let us know what your exact username is through a private message.

Also, please note that free spins are sent to all customers that are eligible to receive them, so should you provide us with your username, we will be able to investigate exactly what the situation of your account is. Another option would be to come on Live Chat and let your Account Manager know that you want to receive our newsletter, they will be more than happy to assist you.

Should there be anything else that we can help you with, please do not hesitate to let us know, we will definitely do everything in our power to help you enjoy the games.

Kind regards,
The Box 24 Team
ByaAH 2 reviews
Sweden
Message
Reviewed on July 24. 2018

LIKED

Clean website that is easy to navigate through.
Other than that, nothing more possitive.

DISLIKED

The Terms & conditions are awful.
Dont get fooled by the bonuses, there are so many rules before you can withdraw. More than average.
Live chat is bad. The support stops replying randomly.
Depositing is a pain in the ***. Theres big problems trying to deposit with a mastercard. The support wont fix it and they want me to use bitcoin...
If you somehow manage to complete the wagering, the withdraw time is a long time and you will stumble upon many problems. For example the very bad verification system.
There are casinos that are way better than Box24Casino.
BOX24 CASINO REPLIED ON JULY 31. 2018
Hello,

We hope this message finds you well!

We would like to let you know that in case you prefer to play without wagering requirements or bonuses altogether, we also offer our members the cashback option, that allows them to play with pure cash, restriction free, at any given point. To opt in, you simply need to ask for this perk on Live chat.

In regards to your deposits and withdrawals, the reason why our colleagues recommended Bitcoin is because it is the fastest any way you look at it. Should you cash out via Bitcoin, the funds hit your account within 30 minutes from being approved, so you can enjoy your winnings as soon as possible.

Should you prefer to use other method, we have alternatives that you can ask about on Chat or simply check our Banking page, where you can find them listed.

Since unfortunately we were not able to locate your account, we would like to invite you online to give the games another try and ask for a personalized bonus plan that will surely get you on the winning streak.

Kind regards,
The Box 24 Casino Team

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