Blacklisted
After being notified that Box24 Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Box24 Casino is being added to our blacklist.
- US players accepted
- Features several slots, as well as some table games and video pokers
- 24/7 support by live chat and email
- Secured with SSL
- Proven fair by independent audits
- Players from many countries are prohibited
- No instant-play version available
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Box24 Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Box24 Casino is an online casino that features an elegant theme and several different games. It uses the Topgame software platform, which offers a number of slots, table games, video pokers, and specialty games. The casino is managed by the Deckmedia group and holds an official online gaming license from the jurisdiction of Curacao.
Restricted Countries
Unfortunately, Box24 Casino is unable to offer games to players who live in Afghanistan, Aruba, Costa Rica, United Kingdom, United States and many more. Check out our restricted countries section for full list.
Security and Fairness
Box24 Casino takes player safety very seriously. The casino utilizes 128-bit SSL encryption technology to prevent people from seeing your sensitive data as it travels to the casino server. Box24 also features a privacy policy to protect you from third parties buying your information.
The Top Game platform has been proven fair through several independent audits throughout the years. While Box24 Casino does not provide full audit information, they do welcome players to inquire about their own play history, giving you the data you need to make sure that you're getting a fair game.
- E-Wallets 24-48 hours
- Bank Transfers 7-10 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Games
Box24 Casino offers a wide range of slots for all types of players. They are split into two main categories: three-reel classic slots and five-reel bonus video slots. Unlike most casinos, Box24 Casino has a nearly equal balance of the two types. Among the most popular video slots are Diablo 13 slot, Cool Stone Age slot, Lucky Fishing slot, and Bee Land slot. Classic reel lovers can choose from games like Bankroll Reload slot, Red Chili Hunter slot, Fruit slot, Wild Sevens slot, and Tropical Punch slot.
The table games at Box24 Casino include some of the most popular ones in land-based casinos. Roulette players can choose from either Roulette Crystal or Electronic Roulette, both of which use favorable single-zero rules. Blackjack players can choose from Royale Blackjack or Multihand Blackjack. Other games include Casino War, Mini Baccarat, Keno, and Weed Whacker.
The video poker selection at Box24 Casino is fairly small but contains the most commonly played variants. These are Jacks or Better, Deuces Wild, Joker Poker, and Deuces and Joker. Each of these games can be played at a wide range of bet denominations.
Support
Players have access to a team of support professionals 24/7 at Box24 Casino. The most convenient way to get help is through the live chat feature. This can be accessed from the casino software or directly on the Box24 website. Alternatively, players can send an email to the appropriate department for a particular inquiry.
Complaints
Read the complaints other players have left for Box24 Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello, Please note that we tried to locate your account so that we can see what exactly happened and make sure that from now on, should you decide to give us another chance, you will have an enjoyable experience on our site. We would like to kindly ask you to contact us through a private message to let us know what your username is and we will look into it right away. In the meantime, we hope to see you online and we wish you the best of luck on the games! Kind regards, The Box 24 Casino Team
I've had nothing but poor experience with this casino in terms of customer service. The live chat is ridiculous and on multiple times I've been spoken to in an extremely disrespectful way... for example "you need to help me help urself" They don't even use proper grammar or social etiquette. I also asked to close my account and wasn't taken seriously. They say they stand behind "responsible gambling" but don't respect players requests to access this. It took two days to get an email response because live chat can't help with closing accounts/setting deposit limits! In the end they emailed me some sob story about how they care about players and offered me a bonus not to close. I have not deposited since. Don't use this casino/ not worth it!
Hello Poloyolo19, Please note that we tried to locate your account so that we can see what exactly happened and make sure that from now on, should you decide to give us another chance, you will have an enjoyable experience on our site. We would like to kindly ask you to contact us through a private message to let us know what your username is and we will do anything in our power to make sure that all your needs are met. In the meantime, we hope to see you online and we wish you the best of luck on the games! Kind regards, The Box 24 Casino Team
-Good bonus-
-Nice Website-
I played a lot of games without any issues
- Very Slow verification times!
- Poor customer service! Sometimes they wont bother answer back to your emails..
- If you are a bonus hunter, when you are opening the scatters, take a lot of screenshots before and after just in case your balance is missing.
I have made a complaint on AskGamblers but my case was being rejected because I didn't have any solid proofs.
Hello, We have looked into this matter and found that your emails have been answered with information about the documents that you still needed to provide our Security department for a full verification. We also noticed that you decided to put the available balance on your account into play. Should you have any other questions or concerns, please do not hesitate to let us know and we will check your account right away. In the meantime, we are looking forward to seeing you online and we wish you the best of luck on the games! Kind regards, The Box 24 Casino Team
Box24 Casino is casino which offer video slots from Pragmatic Play (Topgame) software provider. I can say that I do not like this kind of game very much and I played them only a few times with no deposit bonuses.
Talking about no deposit bonuses I registered at this casino after I saw some promotion of no deposit bonus around the internet. I thought why not, it is a free chips. After I visited their site I saw they also offer instant mode for playing. But I downloaded their software and created account.
After registration was completed, I logged in and I started to play. I had only small winnings and to be honest when I take no deposit bonuses I do not expect anything. It is really hard to cash out from no deposit bonuses, all bonuses has high wagering requirements. But it is good to see how the casino looks like, what kind of games they offer, how friendly is support and things like that.
I never made any deposit here because i do not like to play Topgame video slots with my own money. I never had any really big win at this video slots and this is the reason why I do not like them. They only took the money.
Otherwise I think it is a decent casino. Maybe some players like to play Topgame video slots with their own money, but I am not that kind of person. I think I could trust them because this casino has not many complaints. It has also quite good ratio here if I compare it to some other Topgame casinos. I will rate Box24 Casino with 6 stars. I did not really enjoy here because I lost the bonus chips really fast. They could offer live chat support, a thing which bothered me.
I have never been fan of the Top Games slot but seeing free chips in all of those casinos, of course I wanted to try. I didn't like seeing few complaints, specially not resolved, but being part of the Slotocash group of casinos I though I could give it a try. Box24 Casino is established in 2009 with Curacao licence and just because they were sister casino to Miami Club Casino which is trustable casino on line that way I decided to give it a try.
They were giving 24 euros free chip as a welcome offer with wagering of X 50 the no deposit bonus. I have to say I am not that into Top Game slots, but as any player I have few favorites, just because this was not first time playing in Top Game casino... I download the casino, actually I always download Top Game casinos, thinking it's more easier to navigate the site.
After I opened an account I didn't have the 24 euros free chip, so contacted the live chat support, which I must mention, in every Top Game casino I have played the live support is a bit slow, till you get answer from them. I was informed that I need to fill all my info in the my account page, so that way I will get the free chip.
After I done that the live support add me the bonus and was ready to start wagering it. As always I really don't have any luck in this Top Games casinos and the same counts for Rival too, so sometimes I wonder, that maybe I do not know how to play their slots or that games are just not for me. I played Sugar Rush slot, even triggered the free spins round, but all for nothing. I waste my free chip in few minutes I think, so more time I spend of creating my account then playing in their casino.
I have never deposited there, actually never made any deposit in any Top Game casinos and the reason is the their cash out time frame, I just stick to my favorite casinos, which will pay you in couple of hours.
Box24 Casino is very well known Topgame powered casino and was established back in 2009. You will not find many complaints against them and this casino could be your choice if you like Topgame slots. It is a sister casino with Spartan Slots, Black Diamond, Uptown Aces, Miami Club, Sloto Cash, Desert Nights and Slots Capital Casino and I have an account in each one of them. I don't play often, only if I receive some free chip via email.
When I logged back into the casino it was in the Instant Play mode and I can tell I really wish there isn't Instant Play mode at all if I can't access all the games from it. I can’t download all the time because I don’t have that much space and it becomes boring to keep deleting things from my memory. I don't like the background music when you enter the lobby. You will be offered at least 500 percent bonus from live support and it is nothing unusual for Topgame and Rival casinos. 25x wagering and no max. cashout. Or you can get 15 percent cashback with no wager on. This sounds great to me, I don't know about you though. If you wanna try out this casino, this would be a great offer for newly signed up members. Min.deposit in order to claim this offer is 25 dollars and you get 125 to play with x 25 wager or playthrough.
They hold Curacao license which is not my favorite, because Malta license is the one I trust. If we talk about Topgame and my favorite games, well there isn’t many of them for a very well known reason, graphics, payouts etc. I would definitely play Carnival of Venice, Diablo 13 Lines, Fandangos maybe, no, really no, reminds me so much of DOA! Summer Party as perfect, intro into the upcoming summer. Yeah, I would play Safari Heat but it is Playtech, not Topgame, sorry. Ok, I must try Shia Safavids I just saw that game, sounds very attractive to my ear.
Box24 casino is based on Top Game software, which is not my favorite software but I saw that they offer 40€ no deposit bonus with 40x wagering and signed up.
When I entered my bonus code from askgamblers, I was told that it's an invalid code.
So I contacted the live chat to ask what's the reason for that. I explained the situation to the chat person and I was given the same answer, when I asked, why the code is invalid, is it expired or what, they answered "it's on a 3rd party website with whom we're not affiliated ". Then I asked, if they have any kind of ND bonuses and I was given a 25€ welcome chip, which wasn't cashable and was only to try their games. To add, the support wasn't nice at all, the answers were very uninterested and short.
Since I was registered and given the 25€ chip, I decided to take a look at their games. At first I tried table games, I played Deuces Wild and my instincts increased my balance to 35€.After that I tried my luck at Multi Hand Blackjack, I liked the graphics for the table games. After few lucky hands I started to lose and when my balance went down to 20€ switched to video slots.
I tried Great Reef, but it only gave me lots of empty spins and 2€ win in total. Then I played Diablo, which is a 13 payline slot. It had nice design. I placed 0.65€ bets and 25 autospins. 25spins gave me about 6€ win and with 8€ left I went to Dice and Fire, which took away all my bonus money. However, at least there I got 12 free spins and I think this slot is perfect for gamblers- you can risk and double your win and if you guess the color of the card right, your winnings will be doubled and than you can double them again. It's interesting!
Overall, I really liked the graphics and game, lobby designs. I didn't like the customer service, it wasnt good, but other than the discrepancies with the ND bonus and customer support, everything else was ok, the games loaded very quickly and the variety of games was good too.
Top game and rival has the most no. of free sign up bonus casinos and most of them are from them only and this is why i always register on casinos from these groups. I ask the support to give me the no deposit bonus and they add it to my account manually. Top game also has a lot of problems in their software as the game sometimes does not work and won open. They have a live chat option every time on the screen and i like his thing a lot. No like other casinos where you have to find the option and then a new
window opens and wait for the operator and all that.
My first game was bee land and i have been on this game before and it is a very medium level game . I hit the cop like bee thing in the third spin that paid me .06$.The best win was when the guitarist bee thing came on line and that got me around 2.20$ combined from all lines. This game ha never paid me this much money before and i guess the variance and payouts differ from one casino to other. The wager is also 40 times i guess. Then i open crazy jungle and i have almost played all he games of top game before as a lt of casinos from them have free sign up money.
The best was the monkey like bonus feature which pays really good money and i was betting 0.50 per spin here because i could see some good numbers in the win section of the game. Hit the banana thing a couple of times but then moved to blackjack and tried to fight the dealer this time. Most if the times i bet big in the first two hands
because i have this theory that they let us win a couple of hands in the beginning on purpose so that we bet even bigger . Their is only one thing i need top game to work on and that is the loading thing of their games which takes some good time and also does not work some times.
Hi everyone! Box24 Casino...a rather odd name for a casino I would say. I am familiar with the RedBox name, a Karaoke Lounge, or MatchBox for toys, or even match box for lighting up cigarettes. Well, if one can have fun in RedBox singing, one can also have fun in Box24 gaming! Hopefully the 24 means 'open 24 hours daily' and not '24 hours no-luck'! Hehehe.
Slotocash group of Top Game casinos are not many in numbers when compared to their RealTime Gaming counterparts. In each case, Slotocash has been known to be a reputable and well respected company and their casinos are regarded to be safe and secure to play at. Still, an apple can go bad in time, so any casino may face certain hiccups at one time or another. No casino can be perfect. I am mentioning this in relation to the other Top Game software operators, namely the Winward and Rome Group, which by comparison, tend to give a lot more headaches and heartaches to their casino players. So, if you want a good happy time playing your favourite slot games, I would say go for the Slotocash Group of Top Game casinos. You can choose either Box24, Black Diamond, or Spartan Slots...whichever you prefer. Amongst these 3, I prefer Box24.
Firstly, Box24's no-deposit bonus offering for all new players is $24, in line with their casino name. It is a little bit more than the usual $20 of the other offerings and definitely a worthwhile grab for newbies. If luck is on your side, you could probably end it with a win. If not, perhaps you would end with a satisfying game play. Hoping to play the $24 for 24 hours is mission impossible, I would say. For me, it was more like 24 minutes, probably less. I wasn't keeping track of the time, just having a fun time. Anyway, the $24 zeroed out before I could really warm up my seat, but as they say, "easy come easy go"!
Next, my deposit. Sadly enough, the deposit bonuses offered by Box24, as with the other 2 sister casinos too, do not match up to their rivals offering. Only 200% first deposit bonus, as compared to the 300% and 400% of the others. But then again, there's really no point in accepting or taking up much higher deposit bonuses if you'd only end up with a lot of withdrawal problems later on. So 200% bonus was a fair enough deal. It also meant I had to wager less, which was a good thing, because I simply hate sky-high wagering requirements. For high-roller players who like to play big all the time, then they'll just have to cough up a little bit more deposit at Box24 in order to start off with an equivalent total amount if at a rival casino.
Before my 24 hours were up, my time was up! Perhaps I should call this casino Box2 or Box4 instead, because I couldn't get my 24 hours of play, hahahaha. Hope others are more lucky!
Afi
I tried almost all the top game casino who gives some no deposit money, I was always curios to the top game casinos and their promotion because I never made a cash out from them, and I never was close to the wagering requirements. So when I get a newsletter from one casino forum and saw they are offers 24 euro no deposit to their new players I was able to saw the main terms and conditions, the wagering requirements was 40x and the max cash out is 50 euro.After it I downloaded and installed the casino with a short registering process I was successfully creates my account, then I went to the cashier to fill my personal details, but my bonus 24 euro was on my balance before I done with the personal details entering.
I was glad to see they didn’t push the live support, because the live chat window isn’t log in automatically, so it was a good point. I didn’t know any game type restrictions so I stared to play with joker poker on 1.25 euro each bet. I had a small luck and after it I went down to zero.
The important things are started here, I leaved the casino but I was curious so searched about them because I really Thought a deposit, I went to their promotion page and after I read it I was shocked, I already read the terms and conditions of the free money too, they didn’t allows to play with the no deposit bonuses from Hungary. That was interesting because when I registered to them and selected my country, Hungary they accepted without any problem, and I get the bonus money instantly and I was allowed to play. I think they let the deposit too but if you will withdraw they closes your account. So I feels lucky I checked the restrictions before I deposited.
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Has a decent variety of game providers but nothing special, they have a good loyalty system. but if you get anything from them such as a free bonus balance you won't be able to withdraw anything more than 100 eur if you beat the wagering.
This of course excludes real money balances but none the less it's kind of terrible.
I started playing on box24casino a month ago or so starting with a small deposit, they offer big deposit bonuses but don't be fooled by that, if you decide to use their deposit bonus it will be very difficult to complete the wagering on it and they will also block many slot providers when you have a bonus balance. After learning that I decided not to get the bonus offer and just started playing with my real cash balance deposit. After getting some lucky wins I was up to something like 1300 gbp balance and tried to withdraw it. After getting my documents verified which took 2 days or so I tried to withdraw but they stalled it so much that I had to wait and wait and after the third or fourth day of the withdrawal pending I of course reversed the withdrawal and played with my balance losing it all in the end.
They could have done better. I asked the customer support to lock my withdraw so I couldn't reverse it but that wasn't an option apparently, I also asked them if they could exclude me for a few days but I had to email them to do so.. which I myself am to blame since I didn't want to bother with that and in the end didn't.
I strongly urge other's not to use this casino even though this was partially my fault however, what's even worse is that after losing the balance they urged me to deposit more trying to offer me crazy bonuses. I can't say I will ever play again on 24boxcasino after this.