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After being notified that Box24 Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Box24 Casino is being added to our blacklist.

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Box24 Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 22 reviews
4.7/10
22 reviews
Complaint Response 26 complaints
2 days avg. 26 complaints
What we like
  • US players accepted
  • Features several slots, as well as some table games and video pokers
  • 24/7 support by live chat and email
  • Secured with SSL
  • Proven fair by independent audits
What we don’t like
  • Players from many countries are prohibited
  • No instant-play version available
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Box24 Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.box24casino.com
Established
2009
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Italian, Portuguese, Spanish, French, Greek, Russian, Turkish
Casino Type
Instant Play, Mobile, Crypto Casino

Box24 Casino is an online casino that features an elegant theme and several different games. It uses the Topgame software platform, which offers a number of slots, table games, video pokers, and specialty games. The casino is managed by the Deckmedia group and holds an official online gaming license from the jurisdiction of Curacao.

Restricted Countries

Unfortunately, Box24 Casino is unable to offer games to players who live in Afghanistan, Aruba, Costa Rica, United Kingdom, United States and many more. Check out our restricted countries section for full list.

Security and Fairness

Box24 Casino takes player safety very seriously. The casino utilizes 128-bit SSL encryption technology to prevent people from seeing your sensitive data as it travels to the casino server. Box24 also features a privacy policy to protect you from third parties buying your information.

The Top Game platform has been proven fair through several independent audits throughout the years. While Box24 Casino does not provide full audit information, they do welcome players to inquire about their own play history, giving you the data you need to make sure that you're getting a fair game.

StallCation

Complaints

Read the complaints other players have left for Box24 Casino. Learn more about complaints.

Show all complaints
Box24 Casino - Stuck in a loop with my winnings

In mid-July, I received 25 Free Spins from Box 24 Casino. I play many online Casinos and I have been playing at Box 24 Casino for approximately 4 years. Box 24 Casino has informed me in the past that they only offer withdrawals of $500 and over via Bank Transfer for Canadians or one may use Bitcoin withdrawals.

I had a decent win that evening and attempted to withdraw $500 and was informed a few days later that I could only withdraw $100 and the rest would be forfeited from the $500. The problem is that the Casino only allows Canadians to withdraw $500 minimum as previously stated. So how can I withdraw the $100? I understand from the rules that one must play 25 times the spin winnings in order to play out the spin bonus which i believe I did. (Bonus rules attached) Since I couldn't withdraw I continued making deposits (9 times)and I kept on winning. I won as much as $1900 and the Casino said I could not withdraw as I had used the bonus money for those wins. I had already played that out. I was winning from my deposits. Customer Service kept on saying that I did not have an existing bonus and could withdraw those extra winnings but every time I attempted to do so accounting said something different.

I now have $1600 sitting in my account which apparently I cannot touch. I am wondering why the Casino will not confiscate the original $400, give me my $100, and allow me the rest of the winnings? Otherwise, I am stuck in a perpetual loop as I keep on making deposits and having winnings yet I cannot touch the money. Would this theoretically go on forever? I would greatly appreciate your assistance in resolving this matter as this is very frustrating.

staus Unresolved
$1200
Box24 Casino - Having an issue with the withdrawal of $3,000
Hi, this is not my first withdraw attempt with box24 casino. Recently I won large sum of money and requested to withdraw $3,000 on September 7th.

I had used online support to ask whether there were anything that I should provide in-order to get my withdraw approved. In my first chat, the agent told me to submit documents to verify my account.

(Note: The account was already verified back in April when I tried to withdraw funds of $180 after I wagered all match bonus. This eventually fell apart due to numerous withdraw declines (more than 3 attempts and spent close to 20 days) and numerous chat with the agents. They kept asking for more information one after another even though account was verified. When I submitted the documents, they said it was good, then funds were returned with a new reason. So, I just gave up the 180.)

The agent told me that if my account was verified, it should get approved and I waited.

Checked today, September 14th, and realized funds were back into my account. So I spoke to an agent and told me I had to make a deposit within 5 days to make a withdraw. I expected this would not apply to me because I had made deposits before.

Therefore, I asked again whether making a deposit will approve withdraw. The agent said to make the deposit to get it approved.

Once I made the deposit, I asked the agent if there were any other information I should submit for approval. Also, I asked if the agent could assure the approval.

At that point, the agent completely changed the story saying it is upto the accounting department for approval. So, I felt like it was the repeat of April withdraw request and asked if I could get the accounting contact info.

The agent said if I understood English and kept telling me to deposit funds for withdraw.

I got somewhat angry and left the chat. After I made a new request for withdraw today.

I feel like this withdraw request will get rejected again with very little support.

Is it possible to get the accounting department to outline what they exactly need so I can submit all info at once for simple withdraw?

Please note, I had withdrawn from numerous online casinos (more than 10 casinos) and all they needed were Id card, bank statement, payment method, and address verification. Also, all support agents from clarified the reasons when my withdraws were rejected. Never had issues with the withdraw.

By far, withdrawing from box24 casino has been a nightmare.
staus Resolved
$3000
Box24 Casino - Refusing to honor big win cashout, claiming I won playing with free bonus
I won off ancient giants machine at box24 casino. Won nearly 12 thousand bucks.
Here's a timeline of facts not my opinion as they put it.

I claimed a free bonus from chest promotion earlier that afternoon, of the day in question at APROx 3pm.
To clarify, The chest is a month long promo and all that you need to do, to claim the free chest daily is to make one depsoit of atlest $25 within the promo period and also you can claim a 2nd chest called a depsit chest on either a $25,$50,$75 deppsit(if I remember the amounts correctly), on the days you deposit. You click on chest it opens and revels a bonus of either free spins, free chip or actual cash.

I lost everything from the free daily chest Prize. So a few hours later...

I'LL list FACTS I can show evidence for ONLY from this point on.
So day in question is for the record is 19.02.2020. @ 5:21pm on day in question, my balance was $0 I decide to deposit $25 to my account via my credit card in my name. Thats verified at the casino and photos of credit card provided and accepted. After depositing and playing a few different games, I end up in the game 'ancient giants', and was lucky and I continued to get the free spin feature up a few times and .@ 8:03pm I won $11,710. 80c from my free spin feature I triggered in the game playing all lines at a cost of $1.50 per bet.

I exited the game almost immediately and go to chat ask if I had a wadger as I received a automatic 49% bonus with my deposit of $25 they said yes $150 . So I go play thought I would of cleared it so I went to chat and they come back say still had like 70 so I play about 1000 and go back, ask if it cleared wadger. Chat confirm and said yes so I made a withdrwal request of (Max allowed per week) $4000. I made 2 requests of $4000 knowing they will only process one a week and leave any subquecent requests unprocessed untill a week has passed. As for the remaining wins i played the rest over 2 or so days going up down and up then eventually lost it. Even deposited a few days later Agian and played.

After waiting 8 days, from my withdrwal request, I check my box24 account.

One withdrwal has been cancelled to $0 the other approved for $100.

When I asked, what happened to my wothdrwal =$8000, they say it was won off a free bonus.

I deposited and won 3 hours later, after playing most of that 3 hours and I only claimed my deposit bonus chest after I made my withdrwal requests.so it wasn't off my chest depsit bonus that I won off. Anyway depsoit chest winnings are no max cashout anyway as stated in chat .

I asked why I would depsoit after I won $11,710.80c off a" free bonus" and they cant show me what free bonus I supposedly recieved. I can show I deposited at 5:21pm won at 8:03pm 2 and a bit hours after I played money I deposited and won. Still I cant recieve my winnings? Only $100.because of a free bonus and I can't be shown what bonus I recieved after my depsoit and yet prior to my win that I supposed to of won of a free bonus.
How can I win off a free no deposit bonus if I deposit at 5:21pm, win at 8:03pm 🤔


ATTACHED:

1) Screenshot of IN game play showing win and bet amount and time can be seen in top corner of screen shot.

2) withdrwal requests dated

3) account deposit history and withdrwal history showing dates and times
4) screenshots of chat from 27.02.2020, the day I realised they had cancelled my wothdrwal on false grounds.
staus Resolved
$100

Complaint Statistics

Resolved 21
Avg. Amount $ 941
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
4.7/10 22 reviews

Top reviews from our players

Has a decent variety of game providers but nothing special, they have a good loyalty system. but if you get anything from them such as a free bonus balance you won't be able to withdraw anything more than 100 eur if you beat the wagering.
This of course excludes real money balances but none the less it's kind of terrible.

I started playing on box24casino a month ago or so starting with a small deposit, they offer big deposit bonuses but don't be fooled by that, if you decide to use their deposit bonus it will be very difficult to complete the wagering on it and they will also block many slot providers when you have a bonus balance. After learning that I decided not to get the bonus offer and just started playing with my real cash balance deposit. After getting some lucky wins I was up to something like 1300 gbp balance and tried to withdraw it. After getting my documents verified which took 2 days or so I tried to withdraw but they stalled it so much that I had to wait and wait and after the third or fourth day of the withdrawal pending I of course reversed the withdrawal and played with my balance losing it all in the end.

They could have done better. I asked the customer support to lock my withdraw so I couldn't reverse it but that wasn't an option apparently, I also asked them if they could exclude me for a few days but I had to email them to do so.. which I myself am to blame since I didn't want to bother with that and in the end didn't.

I strongly urge other's not to use this casino even though this was partially my fault however, what's even worse is that after losing the balance they urged me to deposit more trying to offer me crazy bonuses. I can't say I will ever play again on 24boxcasino after this.

Hello, Please note that we tried to locate your account so that we can see what exactly happened and make sure that from now on, should you decide to give us another chance, you will have an enjoyable experience on our site. We would like to kindly ask you to contact us through a private message to let us know what your username is and we will look into it right away. In the meantime, we hope to see you online and we wish you the best of luck on the games! Kind regards, The Box 24 Casino Team

user avatar

I've had nothing but poor experience with this casino in terms of customer service. The live chat is ridiculous and on multiple times I've been spoken to in an extremely disrespectful way... for example "you need to help me help urself" They don't even use proper grammar or social etiquette. I also asked to close my account and wasn't taken seriously. They say they stand behind "responsible gambling" but don't respect players requests to access this. It took two days to get an email response because live chat can't help with closing accounts/setting deposit limits! In the end they emailed me some sob story about how they care about players and offered me a bonus not to close. I have not deposited since. Don't use this casino/ not worth it!

Hello Poloyolo19, Please note that we tried to locate your account so that we can see what exactly happened and make sure that from now on, should you decide to give us another chance, you will have an enjoyable experience on our site. We would like to kindly ask you to contact us through a private message to let us know what your username is and we will do anything in our power to make sure that all your needs are met. In the meantime, we hope to see you online and we wish you the best of luck on the games! Kind regards, The Box 24 Casino Team

user avatar

-Good bonus-
-Nice Website-
I played a lot of games without any issues

- Very Slow verification times!
- Poor customer service! Sometimes they wont bother answer back to your emails..
- If you are a bonus hunter, when you are opening the scatters, take a lot of screenshots before and after just in case your balance is missing.

I have made a complaint on AskGamblers but my case was being rejected because I didn't have any solid proofs.

Hello, We have looked into this matter and found that your emails have been answered with information about the documents that you still needed to provide our Security department for a full verification. We also noticed that you decided to put the available balance on your account into play. Should you have any other questions or concerns, please do not hesitate to let us know and we will check your account right away. In the meantime, we are looking forward to seeing you online and we wish you the best of luck on the games! Kind regards, The Box 24 Casino Team

user avatar

Box24 Casino is casino which offer video slots from Pragmatic Play (Topgame) software provider. I can say that I do not like this kind of game very much and I played them only a few times with no deposit bonuses.

Talking about no deposit bonuses I registered at this casino after I saw some promotion of no deposit bonus around the internet. I thought why not, it is a free chips. After I visited their site I saw they also offer instant mode for playing. But I downloaded their software and created account.

After registration was completed, I logged in and I started to play. I had only small winnings and to be honest when I take no deposit bonuses I do not expect anything. It is really hard to cash out from no deposit bonuses, all bonuses has high wagering requirements. But it is good to see how the casino looks like, what kind of games they offer, how friendly is support and things like that.

I never made any deposit here because i do not like to play Topgame video slots with my own money. I never had any really big win at this video slots and this is the reason why I do not like them. They only took the money.

Otherwise I think it is a decent casino. Maybe some players like to play Topgame video slots with their own money, but I am not that kind of person. I think I could trust them because this casino has not many complaints. It has also quite good ratio here if I compare it to some other Topgame casinos. I will rate Box24 Casino with 6 stars. I did not really enjoy here because I lost the bonus chips really fast. They could offer live chat support, a thing which bothered me.

I have never been fan of the Top Games slot but seeing free chips in all of those casinos, of course I wanted to try. I didn't like seeing few complaints, specially not resolved, but being part of the Slotocash group of casinos I though I could give it a try. Box24 Casino is established in 2009 with Curacao licence and just because they were sister casino to Miami Club Casino which is trustable casino on line that way I decided to give it a try.

They were giving 24 euros free chip as a welcome offer with wagering of X 50 the no deposit bonus. I have to say I am not that into Top Game slots, but as any player I have few favorites, just because this was not first time playing in Top Game casino... I download the casino, actually I always download Top Game casinos, thinking it's more easier to navigate the site.

After I opened an account I didn't have the 24 euros free chip, so contacted the live chat support, which I must mention, in every Top Game casino I have played the live support is a bit slow, till you get answer from them. I was informed that I need to fill all my info in the my account page, so that way I will get the free chip.

After I done that the live support add me the bonus and was ready to start wagering it. As always I really don't have any luck in this Top Games casinos and the same counts for Rival too, so sometimes I wonder, that maybe I do not know how to play their slots or that games are just not for me. I played Sugar Rush slot, even triggered the free spins round, but all for nothing. I waste my free chip in few minutes I think, so more time I spend of creating my account then playing in their casino.

I have never deposited there, actually never made any deposit in any Top Game casinos and the reason is the their cash out time frame, I just stick to my favorite casinos, which will pay you in couple of hours.

Inactive user
6/10

Box24 Casino is very well known Topgame powered casino and was established back in 2009. You will not find many complaints against them and this casino could be your choice if you like Topgame slots. It is a sister casino with Spartan Slots, Black Diamond, Uptown Aces, Miami Club, Sloto Cash, Desert Nights and Slots Capital Casino and I have an account in each one of them. I don't play often, only if I receive some free chip via email.

When I logged back into the casino it was in the Instant Play mode and I can tell I really wish there isn't Instant Play mode at all if I can't access all the games from it. I can’t download all the time because I don’t have that much space and it becomes boring to keep deleting things from my memory. I don't like the background music when you enter the lobby. You will be offered at least 500 percent bonus from live support and it is nothing unusual for Topgame and Rival casinos. 25x wagering and no max. cashout. Or you can get 15 percent cashback with no wager on. This sounds great to me, I don't know about you though. If you wanna try out this casino, this would be a great offer for newly signed up members. Min.deposit in order to claim this offer is 25 dollars and you get 125 to play with x 25 wager or playthrough.

They hold Curacao license which is not my favorite, because Malta license is the one I trust. If we talk about Topgame and my favorite games, well there isn’t many of them for a very well known reason, graphics, payouts etc. I would definitely play Carnival of Venice, Diablo 13 Lines, Fandangos maybe, no, really no, reminds me so much of DOA! Summer Party as perfect, intro into the upcoming summer. Yeah, I would play Safari Heat but it is Playtech, not Topgame, sorry. Ok, I must try Shia Safavids I just saw that game, sounds very attractive to my ear.

Box24 casino is based on Top Game software, which is not my favorite software but I saw that they offer 40€ no deposit bonus with 40x wagering and signed up.
When I entered my bonus code from askgamblers, I was told that it's an invalid code.

So I contacted the live chat to ask what's the reason for that. I explained the situation to the chat person and I was given the same answer, when I asked, why the code is invalid, is it expired or what, they answered "it's on a 3rd party website with whom we're not affiliated ". Then I asked, if they have any kind of ND bonuses and I was given a 25€ welcome chip, which wasn't cashable and was only to try their games. To add, the support wasn't nice at all, the answers were very uninterested and short.

Since I was registered and given the 25€ chip, I decided to take a look at their games. At first I tried table games, I played Deuces Wild and my instincts increased my balance to 35€.After that I tried my luck at Multi Hand Blackjack, I liked the graphics for the table games. After few lucky hands I started to lose and when my balance went down to 20€ switched to video slots.

I tried Great Reef, but it only gave me lots of empty spins and 2€ win in total. Then I played Diablo, which is a 13 payline slot. It had nice design. I placed 0.65€ bets and 25 autospins. 25spins gave me about 6€ win and with 8€ left I went to Dice and Fire, which took away all my bonus money. However, at least there I got 12 free spins and I think this slot is perfect for gamblers- you can risk and double your win and if you guess the color of the card right, your winnings will be doubled and than you can double them again. It's interesting!

Overall, I really liked the graphics and game, lobby designs. I didn't like the customer service, it wasnt good, but other than the discrepancies with the ND bonus and customer support, everything else was ok, the games loaded very quickly and the variety of games was good too.

Top game and rival has the most no. of free sign up bonus casinos and most of them are from them only and this is why i always register on casinos from these groups. I ask the support to give me the no deposit bonus and they add it to my account manually. Top game also has a lot of problems in their software as the game sometimes does not work and won open. They have a live chat option every time on the screen and i like his thing a lot. No like other casinos where you have to find the option and then a new
window opens and wait for the operator and all that.

My first game was bee land and i have been on this game before and it is a very medium level game . I hit the cop like bee thing in the third spin that paid me .06$.The best win was when the guitarist bee thing came on line and that got me around 2.20$ combined from all lines. This game ha never paid me this much money before and i guess the variance and payouts differ from one casino to other. The wager is also 40 times i guess. Then i open crazy jungle and i have almost played all he games of top game before as a lt of casinos from them have free sign up money.

The best was the monkey like bonus feature which pays really good money and i was betting 0.50 per spin here because i could see some good numbers in the win section of the game. Hit the banana thing a couple of times but then moved to blackjack and tried to fight the dealer this time. Most if the times i bet big in the first two hands
because i have this theory that they let us win a couple of hands in the beginning on purpose so that we bet even bigger . Their is only one thing i need top game to work on and that is the loading thing of their games which takes some good time and also does not work some times.

Hi everyone! Box24 Casino...a rather odd name for a casino I would say. I am familiar with the RedBox name, a Karaoke Lounge, or MatchBox for toys, or even match box for lighting up cigarettes. Well, if one can have fun in RedBox singing, one can also have fun in Box24 gaming! Hopefully the 24 means 'open 24 hours daily' and not '24 hours no-luck'! Hehehe.

Slotocash group of Top Game casinos are not many in numbers when compared to their RealTime Gaming counterparts. In each case, Slotocash has been known to be a reputable and well respected company and their casinos are regarded to be safe and secure to play at. Still, an apple can go bad in time, so any casino may face certain hiccups at one time or another. No casino can be perfect. I am mentioning this in relation to the other Top Game software operators, namely the Winward and Rome Group, which by comparison, tend to give a lot more headaches and heartaches to their casino players. So, if you want a good happy time playing your favourite slot games, I would say go for the Slotocash Group of Top Game casinos. You can choose either Box24, Black Diamond, or Spartan Slots...whichever you prefer. Amongst these 3, I prefer Box24.

Firstly, Box24's no-deposit bonus offering for all new players is $24, in line with their casino name. It is a little bit more than the usual $20 of the other offerings and definitely a worthwhile grab for newbies. If luck is on your side, you could probably end it with a win. If not, perhaps you would end with a satisfying game play. Hoping to play the $24 for 24 hours is mission impossible, I would say. For me, it was more like 24 minutes, probably less. I wasn't keeping track of the time, just having a fun time. Anyway, the $24 zeroed out before I could really warm up my seat, but as they say, "easy come easy go"!

Next, my deposit. Sadly enough, the deposit bonuses offered by Box24, as with the other 2 sister casinos too, do not match up to their rivals offering. Only 200% first deposit bonus, as compared to the 300% and 400% of the others. But then again, there's really no point in accepting or taking up much higher deposit bonuses if you'd only end up with a lot of withdrawal problems later on. So 200% bonus was a fair enough deal. It also meant I had to wager less, which was a good thing, because I simply hate sky-high wagering requirements. For high-roller players who like to play big all the time, then they'll just have to cough up a little bit more deposit at Box24 in order to start off with an equivalent total amount if at a rival casino.

Before my 24 hours were up, my time was up! Perhaps I should call this casino Box2 or Box4 instead, because I couldn't get my 24 hours of play, hahahaha. Hope others are more lucky!

Afi

I tried almost all the top game casino who gives some no deposit money, I was always curios to the top game casinos and their promotion because I never made a cash out from them, and I never was close to the wagering requirements. So when I get a newsletter from one casino forum and saw they are offers 24 euro no deposit to their new players I was able to saw the main terms and conditions, the wagering requirements was 40x and the max cash out is 50 euro.After it I downloaded and installed the casino with a short registering process I was successfully creates my account, then I went to the cashier to fill my personal details, but my bonus 24 euro was on my balance before I done with the personal details entering.

I was glad to see they didn’t push the live support, because the live chat window isn’t log in automatically, so it was a good point. I didn’t know any game type restrictions so I stared to play with joker poker on 1.25 euro each bet. I had a small luck and after it I went down to zero.

The important things are started here, I leaved the casino but I was curious so searched about them because I really Thought a deposit, I went to their promotion page and after I read it I was shocked, I already read the terms and conditions of the free money too, they didn’t allows to play with the no deposit bonuses from Hungary. That was interesting because when I registered to them and selected my country, Hungary they accepted without any problem, and I get the bonus money instantly and I was allowed to play. I think they let the deposit too but if you will withdraw they closes your account. So I feels lucky I checked the restrictions before I deposited.

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