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138.com Casino is closed, please try these instead:

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138.com Casino

Player Rating 18 reviews
6/10
18 reviews
Complaint Response 12 complaints
2 days avg. 12 complaints
What we like
  • Full selection of live and virtual games from numerous software platforms
  • Available in both English and Chinese
  • 24/7 support through live chat and email
  • Proven fair by TST
What we don’t like
  • Numerous country restrictions
  • Full third-party audit certificate not available
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


138.com Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.138.com
Established
2012
Licences
Isle of Man Gambling Supervision Commission
Company
Affiliate Program
Languages
Chinese, English, Japanese
Casino Type
Instant Play, Mobile, Sports

138.com Casino is an online casino with a distinct Oriental look and feel, although they offer services in English in addition to Mandarin and Cantonese. They are powered by the unique Amaya, Gameplay Interactive and Microgaming platforms, which offer a number of different virtual and live casino options. The casino is licensed in the jurisdiction of the Isle of Man.

Security and Fairness

We're satisfied that 138.com is doing all they can to keep their players safe. When you sign up at 138.com or provide them any sensitive information for banking purposes, your data is kept safe with SSL encryption and firewall technology. This policy is outlined in the casino's FAQs.

The games used at 138 Sungame have all been audited for fairness by TST, one of the largest auditing firms in the industry. Although it would be nice if 138.com provided the full audit certificate, there is enough information available to demonstrate the games are, in fact, fair.

StallCation

Complaints

Read the complaints other players have left for 138.com Casino. Learn more about complaints.

Show all complaints
138.com Casino - Delaying Payment
I made a withdrawal 9 days ago and a day or two later totalling just over £300.00. It states in their terms and conditions: Please note that all withdrawal requests in respect of winnings accrued and/ or received through Poker available on the website will be subject to a 24 (Twenty Four) hour processing period from the time we receive Your withdrawal request. and: Generally, using Credit/Debit Card, Neteller or Skrill(moneybookers) takes 24 up to 72 hours pending period. I have spoken to them numerous times on live chat and each time they have either not been able to get hold of the relevant department or will pass it on as an urgent request and will email me back with an update. I have received zero emails from them and nine days later the withdrawals are still awaiting processing. I enquired about possibly cancelling one of the withdrawals and returning the funds to my account to see if it was possible, however they stated, moments after telling me the withdrawals haven't yet been processed, that they could not do this even though it states in the terms and conditions: You can cancel your withdrawal request and have the funds returned to your 138.com account within the processing period. I can't reverse any of the withdrawals even though they haven't yet been processed, when I made the request to withdraw more than 9 days ago. They tell me they will email me with updates and never do, I now just want both withdrawals to be processed into my bank but feel I am constantly being fobbed off.
staus Resolved
£300
138.com Casino - Stalling my payment
Hello, I'm submitting as a complaint as 138.com have failed to pay out my withdrawal request of £3000 and have subsequently failed to provide any further information. My withdrawal request was processed on 23rd April and in accordance with their processing times I should have received my payout no later than 29th April. As of 2nd May the money hasn't reached me. After 3 days I contacted them for an update to ensure the payment was processed successfully and they assured me this had been done. On 29th April I contacted the company as I still hadn't received my withdrawals. I had visited the bank and obtained a copy of my statement and a letter from my bank manager to say they had checked all of the branch's holding accounts in case the money had been sent their in error. I sent this information to the company and they promised me an update within 24 hours. I returned on 30th April and was told there was no update and told to wait another 24 hours. I expressed concern as I had been told originally it would only take 24 hours to get an update. I waited and came back on 1st and 2nd May and they have not provided any information. The customer services team claim they are only capable of communicating via e-mail to their security team who manage payments etc and as such, they can't get any update until they respond. At what point though does this dynamic cease to work? They claim the company is powerless to help me as only a certain team can assist, but they aren't responding to e-mails. I have sent several e-mail and no one has had the courtest of offering me any information. I feel at a dead-end. The company have effectively said to wait until they are ready to help me, but so far I have no assurances they have even sent the payments. I asked for further details about their bank and the payment method used, so I could check this with my own bank, but they are refusing to provide any details of their payment procedure. If the company provided me an exact date, even a week from now, I would accept that, but I'm not happy to just to be told to wait indefinitely. If the money hasn't arrived within the timeframes indicated, surely something has gone wrong? I just want the money to be returned and accurate information on when to expect this.
staus Rejected
£3000

Complaint Statistics

Resolved 9
Avg. Amount $ 8,914
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Top reviews from our players

Good selection of games and providers. Also a nice website layout and quick verification. Struggling to get to 150 words just be wary when playing here

Skrill does not work on there site yet for months now they continue to offer it as a payment method - which means they need to investigate every depaosit making you feel stressed as they need to see personal information before the even attempt to investigate . I’m currently £250 out of pocket right now .

Up until this incident. They were great but now I feel like they are going rogue

Great games, fair payouts. Super fast withdrawal and no problems. Friendly helpful customer service.

All round great casino just how it should be.

Nothing really. A lot of other casinos could learn from this one.

Hi Raisond, Thank you for your kind feedback! 138.com focuses on its customers and I love the fact you have had a great experience with us. We look forward to having you back to enjoy gaming with us. Enjoy!

user avatar

Excellent microgamming, personal favorite of mine. Good communication with knowledgeable staff who do a proper job and are very courteous. PAYMENTS are very swift. I withdrew at 11pm and it was processed within 2 hours. Back to card takes 2 plus days but that is the bank not 138, they are as quick as one could reasonably expect. I am a sports punter in the main so this site is great for a quick bet on the horses or football too. Recommended by an old hand on these sites.

Small gripe but a few more video pokers, there are only 4 or so and microgamming have dozens available in their software. But that's all I have to moan about!

Hi Steverich, We truly appreciate your excellent feedback regarding our products and services. Our team are making continuous efforts to provide quality service to all of our players. Regards, 138 Team

user avatar

This casino has changed so much since I signed up back in 2012 that I really wasn't sure it could possibly be the same place. I managed to recover my password so I guess it must be, although I can't see any sign of the strange live Baccarat and Roulette games I remember playing back then at this time. They definitely seem to have modernized the whole site in a big way, and it looks much more professional now which is definitely a good thing.

The addition of Microgaming slots and games to the site is also a huge improvement too, and in fact I don't notice much else apart from Microgamings offerings right now which might explain the disappearance of those live games. Checking my history within the casino gave me no clues as to if I had used my welcome bonus here - I was fairly sure I had just used a no deposit chip but decided I should probably check with the live chat before making my deposit if I wanted to be sure I was eligible. The live chat facility is built right into the page which is always a nice touch, and I got a response from a member of staff in around one minute which is fully acceptable to me.

Checking the 138 Sungame website for details on their withdrawal procedures proved to be a fruitless excercise - the FAQ page simply states that once they have checked your documents they will process your withdrawal "as quickly as possible" - that really doesn't help clear anything up for me! Here at AskGamblers it is state 48-72 hours pending period and 24-48 hours for e-wallets, both of which seem unnecessarily long to me. Support tell me that 24-48 hours total time for a Skrill withdrawal is about average, but again that is much too nonspecific for me. As it happens I lost my one deposit here so I have no first hand experience at this time, but I think it's fair to assume that this won't be the fastest paying casino you will have played with!

As 90% of the games on offer here are just the same Microgaming machines that you can find at pretty much every top level casino on the web, it's hard for me to find a reason to play at 138 Sungame again now I have used my welcome bonus. If I was going to accept waiting two or three days for my withdrawal I'd play at a Microgaming download casino where at least you get the pleasure of using the best quality software in return for the extended waiting time. This isn't a bad casino, it's just there's nothing particularly special about it and that really isn't enough in the current industry climate.

They offer a good variety of games and a 100% deposit bonus.

They do not honor their own promotions. I deposited using their deposit bonus code last night and received an email saying that my deposit was pending and would have to be manually approved. When they approved it, they didn't bother to add the bonus (which was the reason I signed up). I called them on their registered telephone number but there was no answer. So I decided to play the £40 and close the account as straight away I didn't trust them. After wagering my deposit, I emailed them and asked them to close my account as they hadn't honored their own welcome offer.

The condescending response implied I had a gambling issue and I was advised to 'take a break' from gambling. There was no offer to add the funds and I doubt that the 'free tablet' will arrive for depositing over £25 - I certainly won't be holding my breath.

Terrible casino, I'm a member of several but obviously scraping the bottom of the barrel now by joining the likes of these unknown casino's. Maybe they're right - time to take a full time break!

My advice - avoid!

Hi JELLYBEAN1208, “We apologise for the inconvenience. You will be contacted by one of our customer service reps to rectify this.” Regards, 138 Affiliate Team

user avatar
Inactive user
9/10

Joined last night did not put in the bonus code so played with my £25 cash only, lots of fun and enjoyable games that paid out very well for me. Withdrew £300 at 3.30 am this morning and was in my Skrill account at around 7.30 this morning the did not ask for id, this has to be one of the quickest withdrawals I have ever received .

138.com casino has very interesting games selection, here we did not find any popular softwares like Microgaming or Net Entertainment for example, but here is possible to play not so popular, but still great games from Amaya. Their slots are interesting, and if you never try this games, I really need to give you advice to do this and try their games, it is unique ones, and I think such games are very similar to land based games somewhere in USA (but to be honest I have no idea what the games they had in USA, I have never visited USA, unfortunately, or luckily, I never fly, and I fear of it).

I played at 138.com casino only once, and probably a reason for it is that I not fully trust this casino, and also games are of course unique and interesting, but I am addicted to high variance Microgaming and Net Entertainment games.

I played in this casino only once, but at least I was able to get 100% bonus from this casino but funny thing that I did not try many slots at this casino, actually I played only one, but hey, it was really super slot. It has name serenghety diamonds or something like this, and it is really amazing game from Amaya, I like how feature works there, if you get 2 scatters on first two reels, then you will get 3 respins on last three reels to get more diamonds, if diamond land you get three more. Really awesome feature and it help me to get freespins few times, but unfortunately I choose to high bet and lost it quickly, but I like this game and played it few more times, but at Inter casino.

I did not test customer support or payouts at 138.com casino, but I like their games selection, it is something unique and not often, and it was pleasure to try new game for me.

6 stars since I did not had enough experience to rate higher.

Thank you for your comments. There is Quickfire games which is Microgaming.

user avatar

About this casino I didn’t knew anything until I searched the web for a sportsbook no deposit bonus! They offered me free money to bet when I signed up and I won about 20 euro from sport betting!

I managed to withdraw my winnings and I decided to try their casino and I made a deposit of 20 euro! I received 100% bonus with only 30 times wagering requirements! I thought it was a good offer at the moment because it was a 100% bonus and also the wagering requirements were only 30 times deposit + bonus! But I realized that they don’t have good slot games, I never heard about their slots and I knew that I will not be able to complete the wagering requirements!
I played Ramesses Riches slot, I don’t even managed to catch the free spins feature, the biggest win was only 4.2 euro and I watched how my money are disappearing from my account balance!

I don’t recommend this casino because it doesn’t have nice slot games and I don’t think you can win something! Their sportsbook is better than the casino, they have very good odds and a lot of betting options!

I will try to rate this casino from my own experience and I want to start with the payment methods first because they have only Skrill, Neteller, credit cards and bank transfer, the paysafecard is missing and it deserves only an 8!

About their slot games I have nothing to say, I don’t like it, I will give a 6 for this because of the unknown games! The support team is very good in my opinion, they replied me very fast via e-mail and I saw that they have live chat option, phone support and they are available 24 hours a day and I think they deserve a 10!

Overall this casino didn’t impressed me and I won't play again at this casino, maybe at their sportsbook!

Thank you for your feedback, we will take it on board.

user avatar

Casino owes me £5,650 and refuses to pay out.

Ignore this casino as they don't payout winnings!

Scam casino.

I never heard before from this casino so I decided I try them because the no deposit bonus was inviting. So I checked the terms and conditions first, the wagering requirements was low (you get 10 € and only need to wager ten times) but you need to deposit to can able to cash out your balance and also need to be verified user.
So I registered the casino but the home page seems a little bit Chinese. I saw they have a unique software HO gaming but they have a lot of type of slots (include some IGT).

After I registered I didn’t get the no deposit bonus automatically, I searched how can I get finally I contacted with the support. They told me I need to go to the transfer section and enter the bonus code that I got.
I also asked him what kind of documents are needed to can be a verified user. The answer was the usually : a scanned copy of my id card (front and back) a utility bill, and a print screen from my e-wallet via I deposited. So I thought if I send the documents before I play I can speed up the process with that step. So I e-mailed all the things they want then I started to play.

I played with the hot hot Vulcano and Serengeti diamonds but I can’t win any valuable and despite the low wagering requirements I can’t able to wager my no deposit bonus. After a two days I get a e-mail from the support, I’ve been verified successfully. So I deposited 20€ via Neteller and tried my luck. After some hour of playing I reached 50€ and I decided I made a withdrawal because I wanted to know how much time the cash out. After two days I got my money to my Neteller but I never deposited to this casino again because I have a lot better casinos where I can deposit.
But if you want to try a unique casino you can give a shot for them,

Thank you!

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