- Full selection of live and virtual games from numerous software platforms
- Available in both English and Chinese
- 24/7 support through live chat and email
- Proven fair by TST
- Numerous country restrictions
- Full third-party audit certificate not available
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138.com Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
138.com Casino is an online casino with a distinct Oriental look and feel, although they offer services in English in addition to Mandarin and Cantonese. They are powered by the unique Amaya, Gameplay Interactive and Microgaming platforms, which offer a number of different virtual and live casino options. The casino is licensed in the jurisdiction of the Isle of Man.
Security and Fairness
We're satisfied that 138.com is doing all they can to keep their players safe. When you sign up at 138.com or provide them any sensitive information for banking purposes, your data is kept safe with SSL encryption and firewall technology. This policy is outlined in the casino's FAQs.
The games used at 138 Sungame have all been audited for fairness by TST, one of the largest auditing firms in the industry. Although it would be nice if 138.com provided the full audit certificate, there is enough information available to demonstrate the games are, in fact, fair.
- E-Wallets 1-24 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
The slot selection at 138.com is impressive for being such a unique online casino. You can enjoy a number of different bonus video slots including Aladdin's Legacy slot, Monkey Love slot, Amazon Adventure slot, Doctor Love slot, and Game of Thrones slot. Alternatively, you can try your luck with the casino's three-reel slots instead.
The selection of table games at 138.com is also remarkable. The main casino's virtual table options include games such as different varients of blackjack, baccarat, craps, and roulette.
If you're looking for video poker, 138.com has four popular variants for you to play: Jacks or Better, All-American Poker, Deuces Wild, and Joker Poker. Jacks or Better is also available in a "zero" format without a house edge.
Live Casino
If you're looking for the most interactive and realistic option, check out their huge live casino. Here players can play against a number of beautiful dealers 24/7 in a friendly game of blackjack, baccarat, or roulette.
Support
138.com does a good job at providing players with a helpful customer service team. When you need assistance, you can use the casino's 24/7 live chat service to get a friendly representative immediately. You can also call the casino using their UK freephone number, or by filling out the online email contact form.
Complaints
Read the complaints other players have left for 138.com Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Great games, fair payouts. Super fast withdrawal and no problems. Friendly helpful customer service.
All round great casino just how it should be.
Nothing really. A lot of other casinos could learn from this one.
Hi Raisond, Thank you for your kind feedback! 138.com focuses on its customers and I love the fact you have had a great experience with us. We look forward to having you back to enjoy gaming with us. Enjoy!
Excellent microgamming, personal favorite of mine. Good communication with knowledgeable staff who do a proper job and are very courteous. PAYMENTS are very swift. I withdrew at 11pm and it was processed within 2 hours. Back to card takes 2 plus days but that is the bank not 138, they are as quick as one could reasonably expect. I am a sports punter in the main so this site is great for a quick bet on the horses or football too. Recommended by an old hand on these sites.
Small gripe but a few more video pokers, there are only 4 or so and microgamming have dozens available in their software. But that's all I have to moan about!
Hi Steverich, We truly appreciate your excellent feedback regarding our products and services. Our team are making continuous efforts to provide quality service to all of our players. Regards, 138 Team
This casino has changed so much since I signed up back in 2012 that I really wasn't sure it could possibly be the same place. I managed to recover my password so I guess it must be, although I can't see any sign of the strange live Baccarat and Roulette games I remember playing back then at this time. They definitely seem to have modernized the whole site in a big way, and it looks much more professional now which is definitely a good thing.
The addition of Microgaming slots and games to the site is also a huge improvement too, and in fact I don't notice much else apart from Microgamings offerings right now which might explain the disappearance of those live games. Checking my history within the casino gave me no clues as to if I had used my welcome bonus here - I was fairly sure I had just used a no deposit chip but decided I should probably check with the live chat before making my deposit if I wanted to be sure I was eligible. The live chat facility is built right into the page which is always a nice touch, and I got a response from a member of staff in around one minute which is fully acceptable to me.
Checking the 138 Sungame website for details on their withdrawal procedures proved to be a fruitless excercise - the FAQ page simply states that once they have checked your documents they will process your withdrawal "as quickly as possible" - that really doesn't help clear anything up for me! Here at AskGamblers it is state 48-72 hours pending period and 24-48 hours for e-wallets, both of which seem unnecessarily long to me. Support tell me that 24-48 hours total time for a Skrill withdrawal is about average, but again that is much too nonspecific for me. As it happens I lost my one deposit here so I have no first hand experience at this time, but I think it's fair to assume that this won't be the fastest paying casino you will have played with!
As 90% of the games on offer here are just the same Microgaming machines that you can find at pretty much every top level casino on the web, it's hard for me to find a reason to play at 138 Sungame again now I have used my welcome bonus. If I was going to accept waiting two or three days for my withdrawal I'd play at a Microgaming download casino where at least you get the pleasure of using the best quality software in return for the extended waiting time. This isn't a bad casino, it's just there's nothing particularly special about it and that really isn't enough in the current industry climate.
They offer a good variety of games and a 100% deposit bonus.
They do not honor their own promotions. I deposited using their deposit bonus code last night and received an email saying that my deposit was pending and would have to be manually approved. When they approved it, they didn't bother to add the bonus (which was the reason I signed up). I called them on their registered telephone number but there was no answer. So I decided to play the £40 and close the account as straight away I didn't trust them. After wagering my deposit, I emailed them and asked them to close my account as they hadn't honored their own welcome offer.
The condescending response implied I had a gambling issue and I was advised to 'take a break' from gambling. There was no offer to add the funds and I doubt that the 'free tablet' will arrive for depositing over £25 - I certainly won't be holding my breath.
Terrible casino, I'm a member of several but obviously scraping the bottom of the barrel now by joining the likes of these unknown casino's. Maybe they're right - time to take a full time break!
My advice - avoid!
Hi JELLYBEAN1208, “We apologise for the inconvenience. You will be contacted by one of our customer service reps to rectify this.” Regards, 138 Affiliate Team
Joined last night did not put in the bonus code so played with my £25 cash only, lots of fun and enjoyable games that paid out very well for me. Withdrew £300 at 3.30 am this morning and was in my Skrill account at around 7.30 this morning the did not ask for id, this has to be one of the quickest withdrawals I have ever received .
138.com casino has very interesting games selection, here we did not find any popular softwares like Microgaming or Net Entertainment for example, but here is possible to play not so popular, but still great games from Amaya. Their slots are interesting, and if you never try this games, I really need to give you advice to do this and try their games, it is unique ones, and I think such games are very similar to land based games somewhere in USA (but to be honest I have no idea what the games they had in USA, I have never visited USA, unfortunately, or luckily, I never fly, and I fear of it).
I played at 138.com casino only once, and probably a reason for it is that I not fully trust this casino, and also games are of course unique and interesting, but I am addicted to high variance Microgaming and Net Entertainment games.
I played in this casino only once, but at least I was able to get 100% bonus from this casino but funny thing that I did not try many slots at this casino, actually I played only one, but hey, it was really super slot. It has name serenghety diamonds or something like this, and it is really amazing game from Amaya, I like how feature works there, if you get 2 scatters on first two reels, then you will get 3 respins on last three reels to get more diamonds, if diamond land you get three more. Really awesome feature and it help me to get freespins few times, but unfortunately I choose to high bet and lost it quickly, but I like this game and played it few more times, but at Inter casino.
I did not test customer support or payouts at 138.com casino, but I like their games selection, it is something unique and not often, and it was pleasure to try new game for me.
6 stars since I did not had enough experience to rate higher.
Thank you for your comments. There is Quickfire games which is Microgaming.
About this casino I didn’t knew anything until I searched the web for a sportsbook no deposit bonus! They offered me free money to bet when I signed up and I won about 20 euro from sport betting!
I managed to withdraw my winnings and I decided to try their casino and I made a deposit of 20 euro! I received 100% bonus with only 30 times wagering requirements! I thought it was a good offer at the moment because it was a 100% bonus and also the wagering requirements were only 30 times deposit + bonus! But I realized that they don’t have good slot games, I never heard about their slots and I knew that I will not be able to complete the wagering requirements!
I played Ramesses Riches slot, I don’t even managed to catch the free spins feature, the biggest win was only 4.2 euro and I watched how my money are disappearing from my account balance!
I don’t recommend this casino because it doesn’t have nice slot games and I don’t think you can win something! Their sportsbook is better than the casino, they have very good odds and a lot of betting options!
I will try to rate this casino from my own experience and I want to start with the payment methods first because they have only Skrill, Neteller, credit cards and bank transfer, the paysafecard is missing and it deserves only an 8!
About their slot games I have nothing to say, I don’t like it, I will give a 6 for this because of the unknown games! The support team is very good in my opinion, they replied me very fast via e-mail and I saw that they have live chat option, phone support and they are available 24 hours a day and I think they deserve a 10!
Overall this casino didn’t impressed me and I won't play again at this casino, maybe at their sportsbook!
Thank you for your feedback, we will take it on board.
Casino owes me £5,650 and refuses to pay out.
Ignore this casino as they don't payout winnings!
Scam casino.
I never heard before from this casino so I decided I try them because the no deposit bonus was inviting. So I checked the terms and conditions first, the wagering requirements was low (you get 10 € and only need to wager ten times) but you need to deposit to can able to cash out your balance and also need to be verified user.
So I registered the casino but the home page seems a little bit Chinese. I saw they have a unique software HO gaming but they have a lot of type of slots (include some IGT).
After I registered I didn’t get the no deposit bonus automatically, I searched how can I get finally I contacted with the support. They told me I need to go to the transfer section and enter the bonus code that I got.
I also asked him what kind of documents are needed to can be a verified user. The answer was the usually : a scanned copy of my id card (front and back) a utility bill, and a print screen from my e-wallet via I deposited. So I thought if I send the documents before I play I can speed up the process with that step. So I e-mailed all the things they want then I started to play.
I played with the hot hot Vulcano and Serengeti diamonds but I can’t win any valuable and despite the low wagering requirements I can’t able to wager my no deposit bonus. After a two days I get a e-mail from the support, I’ve been verified successfully. So I deposited 20€ via Neteller and tried my luck. After some hour of playing I reached 50€ and I decided I made a withdrawal because I wanted to know how much time the cash out. After two days I got my money to my Neteller but I never deposited to this casino again because I have a lot better casinos where I can deposit.
But if you want to try a unique casino you can give a shot for them,
Thank you!
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Good selection of games and providers. Also a nice website layout and quick verification. Struggling to get to 150 words just be wary when playing here
Skrill does not work on there site yet for months now they continue to offer it as a payment method - which means they need to investigate every depaosit making you feel stressed as they need to see personal information before the even attempt to investigate . I’m currently £250 out of pocket right now .
Up until this incident. They were great but now I feel like they are going rogue