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138.com Casino - Delaying £2230 Payment

RESOLVED
Complaint Info
Disputed casino 138.com Casino
Reason Delayed payment
Amount £ 2230
Posted on May 19, 2016

Hi,

After submitting a staggered withdrawal I was asked to verify my account. I had already verified my account and sent in multiple documents a couple of months previous so this was ringing alarm bells over them just trying to delay payment.

So I sent in the documents and was verified. Unfortunately my withdrawals have still been in 'WagerPass' state, which means they are just sitting there waiting to be processed. It is now 4x the length it has taken previous withdrawals to be processed and sent, so my point of view it seems like a clear delay tactic now I want to withdraw a sizeable amount.

I have been very polite and respectful on chat, but the only help they can give me is that they have sent an 'Update Request', unfortunately I never actually get an update.

Really frustrating that they mess loyal customers about like this. Just want to get this sorted.

Posted on May 19, 2016

Hi @twenty

We truly understand your frustration about the delay. Please note that we are continuously improving our processes to better service our customers. Upon checking, i can confirm that your withdrawal requests were already approved today, May-19-2016. Please see attached photo. Kindly check your account and let us know if it was successful on your end.

Thank you for your loyalty and understanding.

Posted on May 21, 2016

I can confirm the withdrawals have reached my bank account. Thanks 138Bet.

AskGamblers
Posted on May 21, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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